Public Storage Self-Storage Units at 6785 SW Highway 200, Ocala, FL

Great Customer Support! Perfect storage unit size, & location. In general my experience with Public Storage has always been wonderful and continues to be!! Thank you!

Unexpected price increases seem to be normal for this company. Disappointing if you're on a fixed income.

The Chat feature on Public Storage websiter is awful ! Cannot reach a live agent !

Jaime was very kind helping my mother again today with getting another unit, thank you!

Everything jamie did for me today was helpful got me in and out of here a lot quicker than doing it myself thank you very much

It was easy to rent and very convenient .

Raised the rental rate by $50 with a one month notice. Gate barely works with the app as well. Store stuff elsewhere.

Great Service

When I made my reservation on Friday with a move in date of the 15th, I assume it is standard to receive a call where they ask a couple questions, because I received a call later that day. I told the person that called I wasn't committed to the size but wanted to lock in the online price, we wanted to see the units in person Sunday (yesterday). She informed me they are self service units and there is no one staffed at the sight regularly, but we could still see the units. She said we would just call Sunday when we arrived, they would provide the temporary key code for the gate that changes daily, and tell us the unit numbers to look at. So we arrive Sunday and the person that answered the phone the first two times tried to transfer us to the property manager, however, we kept getting sent back through the automated system. The third person to answer was very rude and told us no one was going to show us anything and basically we can pay for a unit or go home. We started to leave because we were getting no where and the customer service was not helping. I decided to go in to see the self service kiosk, maybe it had an option for a temporary gate code. When I tapped the screen someone from customer service starts talking to you, this lady was very nice but could only help us purchase a unit, ultimately we did. It seemed we had no other option but to pay to see or do anything, I wouldn't say we were happy with the size, but I hopefully we can upgrade without paying all the fees and for a lock again.

Ebony provided outstanding customer service in setting up the correct information for Storage Unit 18N885. She was very patient and articulate with me during this process.

Not that helpful or informative but the place was clean and looked secure.

Storage facility os ok. They seem to raise their rates a lot. Will be looking elsewhere soon.

bought out neighborhood storage, I had a trailer in outside parking with a car on it(for 2 years). now i have too rent two space one for car and one for trailer. but it fine to have a boat on a trailer, or anything else for that matter. o well their loss. public storage always has dumb rules that why i wasn't renting from them in 1st place. ruined a good storage company neighborhood storage.

Great Customer Service! Very Helpful & Informative Throughout The Whole Process. Thank You

We were in a time crunch and Mike made everything smooth for us. Great customer service!

Nice units

Everything good except it is very frustrating to not to be able to talk live to a KNOWLEDGABLE about some issues we are having with the required paperwork not showing up wherever..... no one seems to know ..... urgent messages taken .... no calls back .... always get a call center - no actual office open ..... FRUSTRATING does not describe

Signed up online, paid, then tried to enter reqd info.... and website kicked me out. Couldn't sign in with either ph or email.... checked email & had a receipt - whew. Decided to finish next day as was very late. Next day get calls & tests - lastest text said "access denied" - what???? I hadn't tried to enter, so I called..... and it got odd. R said he'd texted me "to get my attention".... wth? he went on (very rapidly) about how I needed to sent him info, even telling me he could explain "how to do a selfie"....R wasnt rude, but the call felt like a used car deal (I felt really pressured as id explained I needed to get info, copy, etc & he said "you can do both on your phone, I'll stay on".... I'd only called as I was worried). Finally said I'd do it next day only to get text that R was "off next 5 days" and if I didnt respond that night, I couldn't get in on Tues.... I'd already switched the truck as I'd input Mon as start (but contract said Tues and "it cant be changed"???) And now I'm to drop everything as there is no one else over the next 4 days who can look at my license??? I responded to cancel it completely & now R wants to charge me $25 PLUS his admin fee of $20...... um, no. If you (the business) tell me that you cannot get me in on the contracted date, the contract is void. Weirdly, for a guy who claimed he was "off for 5 days" R has texted several times today - the first at 0652...so, if you want professional and not used car tactics, go elsewhere.