Public Storage Self-Storage Units at 401 Northlake Blvd Ste 6, North Palm Beach, FL

Property management Brittany is doing an excellent job helping settle into a storage unit thank you

I moved out of my unit here this past weekend. The gates are currently open to the public. Last week the front door to the storage unit was wide open off the track. I called corporate 3 times and made claims and nothing was done. They said they would send out a supervisor within 72 hours and that did not happen (it was 4th of July weekend). I decided to move out of the unsecured unit, did not feel comfortable keeping my personal belongings there. I received a call from the property manager saying I vacated my unit and have an unpaid balance. I said the front door is falling off. The storage is prepaid. She said it will hit your credit and hung up. Very unprofessional and the lady lives on the property. No parking there. She uses the only parking spot. Very dirty. Nobody is ever in the office. I tried to give a 7 day notice letter to move but the office is always unattended. Corporate waived the balanced and it will not affect my credit. Very bad conditions there. Very bad customer service- rude and ghetto

I just had an interaction with Brittany over the phone and in person to handle my payment. She was very professional as she worked with a customer on the phone and then handled me. It was a positive process.

Brittany was very friendly and knowledgeable!

The customer is amazing Sophie she was very helpful and understanding

Brittany was pleasant and very helpful. She took the time to show me the unit I was leasing so could see how far it was from the entrance.

I recently had the pleasure of working with Brittany at Public Storage, and I couldn't be more satisfied with the experience. Brittany was incredibly helpful, professional, and friendly from the moment I walked in. She took the time to understand my storage needs and provided the perfect solution. The facility is clean, well-maintained, and secure, which gave me peace of mind about storing my belongings. Brittany's excellent customer service and attention to detail truly set this location apart. I highly recommend Public Storage and Brittany for anyone in need of storage solutions!

Brittany was very nice

Miss Kat was amazing! She helped us right away got us in our unit without hassle or trouble. A+++ PLEASE COME RENT HERE!!

I'm extremely displeased with this company. I decided to give them a chance and I regret it. I spoke to Latasha on 11/29/23 around 12:37 PM & she ASSURED me that my access code would work and the lock they placed on my storage space would be removed so I could move out. I told her I'd be there around 7 or 8 PM. I arrive to the site at 7:30 PM, and to my dismay the access code doesn't work. They have a side door that is barely open, what that means is anyone can walk into that storage space and essentially clear the place. I walked through because I know my account is current and Latasha confirmed this. I get to my storage space and the lock is still there and no key in sight. My third time there in 2 days just trying to retrieve my stuff so I don't get charged for another month I don't need my things stored. Latasha or whoever works there, you will be seeing me on the morning of 11/30. This will be my 4th time coming by to pack up Unit 4031. I have to take time out of my work schedule tomorrow just to get this mess sorted out. Do yourselves a favor, store your stuff at any other location but here. It is not secure and the workers are liars, possibly thieves, and don't care. Since their corporate is nonexistent, I'm going to spend every chance I get flagging them about this location until I get a response.

The property manager, Lisa is absolutely rude and vindictive. Since October 28th I have been trying to receive a new lock. I went to this location multiple times (during opening hours ) & saw the manager Lisa twice. Both times she ran to the back room. Lisa then purposely closed the blinds while I tried to talk to her. I’ve called multiple times (corporate and store phone) with no response from this manager. After not being able to access my property, Lisa left a $75 cleaning fee that I had no control over. Latasha from the Blue Heron location drove all the way to North Palm Beach to give me a new lock. As we entered the office I observed Lisa in the back room isolated with a dog barking. Nonetheless, Latasha was very helpful and extremely nice. This company needs more helpful employees like Latasha!

Nice facility but please whoever runs or owns this facility. Please invest in more utility transport carts. There’s no reason for there to be one in each building there should be at least three or four!!!!!!!

There were huuuuge rips in the ceiling making dust go everywhere. I had to move out it was ruining my stuff. Half way through my move out day (started at 8 am)!they charged me $75 for tracking dust in the hall. I actually came back and finished up, took the lock off my unit and vacuumed, leaving it in perfect condition. They should be REIMBURSING ME for the ripped ceiling and the cockroach problem, not charging me. Outrageous and dishonest. A month ago the manager wrote on the outside of my unit “cut locks cart inside “ BUT I BOUGHT MY OWN DOLLY I NEVER USED THEIR CART I DID NOT HAVE ONE INSIDE. My stuff didn’t feel safe there after that. The manager was basically harassing me and she got “one more in” as I was leaving. Unbelievable

Lisa is the best manager very kind and helpful! She keeps the property looking great! I don't know what they pay her but she deserves a big raise!

Lisa is the HEART and SOJL of this company @ the 401 Northlake location, and they would be nowhere without her. Kind, informative, patient and accommodating. LISA is the BEST!!!

Betty was very nice and helpful. She assisted me in all parts of the rental. Thanks so much for the great customer service

Ruby was excellent thank you!!