Public Storage Self-Storage Units at 13191 Tamiami Trl E, Naples, FL

Tori was extremely helpful in helping me get a new storage space within their location within minutes. Thank you !

Friendly staff at first. Sold us units with no problem. Until we found people actually living inside the facility. They had an entire storage unit down the hallway from ours packed to the ceiling with dirty clothes and garbage that absolutely stunk. You would think for $1000+ a month for our units that wouldn’t be an issue. Generally, the office is unoccupied and you have to wait to see if anyone shows up. Moved out on the 8th of the month. Attendant told me no retro credit for the full month I paid. So, I left locks on empty units until the end of the month. Lol. Great business model. The attendant today, when I gave notice of vacating, was incredibly rude and totally passive aggressive. Real employee of the month. Never again. Very poor experience.

Very clean and professional storage center. Easy access in East Naples. Alicia was very helpful and knowledgeable.

Great experience. Clean, very available space, the electronic door openers worked great

Alicia was fabulous… Knowledgeable, efficient, and professional… The facility is clean and well-maintained, with easy access to our storage area, and the app for the Public Storage place works fabulously. I am thrilled with Alicia and the Public Storage facility… I just wanted to add to my initial review…. I no longer need my storage space, and again Alicia was accommodating…. Always professional, friendly, and ready to help in any way she can… If you need a storage place for the stuff you just have to have and keep safe, this is the place…

WOW! Alicia was FAST, INFORMATIVE and FRIENDLY!! We walked in and were finished the whole transaction in less than an hour, which included a tour. An amazingly clean storage facility, easy to get around and up with current security technology. 2 THUMBS UP!

This was my first time renting a storage place. Alicia was terrific in explaining the rules and answering the questions we had.

I received excellent service from Alicia at 13191 Tamiami Trail E in Naples FL. Very caring and patient with some senior citizens. The building was very clean and in all a good experience

Not only was online reservation of a unit super convenient, Manager Alicia completed the process for us with personal tour and we left set-up and ready to store our goods. Bravo! Facility is spotlessly clean and climate is excellent. Highly recommend.

Alicia was wonderful in helping me move out to of my unit.. made sure no extra charges were accrued.. excellent facility.

Alicia was courteous, helpful, and truly professional throughout the entire rental process and during usage of the units. Public Storage is lucky to have such a valuable employee. I found the property secured at all times and maintained beyond expectations. I would highly recommend this location for all of your storage needs.

5 plus star rating. Online rental is simple and great. Building is always in an immaculate condition. The "turning in" of the space is also great. Alicia was there with a smiling face, kind attitude, professional. Great employee to give the first impression of the last day. Will definitely return if the need arises. My daughter and I are impressed and thankful for our first storage rental experience.

Getting a unit was very quick and easy thanks to Alicia. She explained everything very well and answered most of my question before I asked them. The location was very clean and the service was great.! Definitely recommend this Public Storage.

Alicia is very professional and helpful!

Just checked out of my storage locker at the 13191 Tamiami trail E facility in Naples Fl, Alicia at the counter was great. Very knowledgeable and friendly. Transaction was fast and easy.

Had a great experience at this location of Pubic Storage. Alicia is fantastic, will go above and beyond to help however she can. The property is clean and organized and in a safe location. Highly recommend.

I had never rented a storage unit before and Alicia made the whole process easy! I felt my personal belongings were safe and in good hands. I no longer need the unit and the moving out process was just as easy! I definitely recommend this location!

Very polite and helpful service from Kathy this afternoon. She was also quick with the service.

Alicia was fantastic! She had all our information ready and waiting for us, and made the entire process so simple.

I just rented a storage unit today. Alicia was very helpful, knowledgeable and professional.

Alicia was wonderful. Taking her time Walking us through the process. Very clean secure facility. Highly recommend !

Alicia was extremely professional and helpful in helping us rent our storage unit… The facility is excellent well-maintained and Alicia explained how to use the public storage app simply and professionally… I would recommend Alicia and this public storage facility…

Perfect!!! Alicia is Great!!

Very clean facility. Alicia was very helpful.

Like most of us that were in search of a place to store what we could salvaged from the hurricane, I finally found at place at Public Storage. This facility was available, new, and exceptionally clean! I rented my space from Alicia, she was professional, informative, and handled everything quickly. I didn’t keep my space long but the experience was worth mentioning.

The Manager, Alicia is fantastic. She was very accommodating and helpful with all questions. She gave us a tour to prepare for the move in; the facility clean, well secured, and temperature controlled. Also, set me up on the app. Alicia provided exceptional Customer Service. We look to a long stay with Public Storage. Derrick Wirick

This facility is clean always right temperature. Alicia does a great job. Keep in mind that this is a month to month rental and your fees may increase every month.

Alicia was very helpful, providing us with all the information that we needed to make a decision in renting our storage unit. She made the process very simple and went the extra mile to assist us. The facility was very clean and I highly recommend it. Thank you Alicia.

Alicia is really nice and always ready to help, facility is clean. Just wish we could have 24 hour access

Alicia helped me rent a storage unit this afternoon. She was very clear in the way she explained everything and helped me download and learn I use there app ( which is also easy and very useful). Thanks Alicia.

This Tractor Supply store IS Awesome! I just got snubbed by Lowes wanting store credit for perfect return items, Lowes, the giant box store, declined without receipt. Came to Tractor Supply store with two items also in perfect condition only wanting store credit if possible as I also didn't have receipt handy for these items, but Manager credited my credit card for my return. Way to go Tractor Supply! Nice people, great prices and selection and awesome return policy!

Alicia was very helpful, would recommend to everyone

Great place! Safe, clean and friendly staff. Alicia is the best! She stayed late to help me get things set up for my unit. Will tell friends to go here if they need storage.

Amazing customer service! Helped me in a crunch! Alicia is professional, knowledgeable, and so amazingly helpful! Life saver! Thank you!

If not for Alicia, I'd be LOST. I'm not a technical genius but I was in desperate need of storage for my personal keepsakes and sentimental family belongings at risk due to this terrible Hurricane. Although her office was full of people, Alicia walked me through the entire process with patience, empathy, compassion and unbelievable expertise I've not experienced in a very, very long time. She immediately answered several of my phone calls and helped me secure exactly what I need, even though I wasn't certain myself. What a pleasurable experience for what was a gut wrenching, tough activity for me. Kudos and tremendous thanks for Alicia. I'll never use another storage facility.

Miss Alicia is the best. She's always friendly and caring before Hurricane Ian and especially afterwards. She went over and above customer service to secure storage for us. We really appreciated her professionalism. Joyce Todd and Antoni Bicy

I cannot thank Alicia enough for all her help during Hurricane Ian. She communicated as soon as the electric was restored and helped find a first-floor unit to move into. Her professionalism and compassion make her a valuable asset to Public Storage.

Alicia was great quick and knowledgeable

Alicia is the BEST, she really cares, she gives out the BEST quality service and care. I had a very good experience!!!

Alicia was very helpful, courteous, and professional. She honored our time and provided us with options. We definitely made the right choice.

We love this place very clean AC works great and Alicia Was great she was always around to help picking up litter in the parking lot taking care of customers just fabulous

Alicia was very knowledgeable and helpful.

Alicia lived up to her reviews! The facility is very clean, easy to get to and organized. It was easy to get ourselves set up, we know if we have any questions that Alicia will answer them and help out in any way she can.

Alicia was so helpful and quick! She gave me the perfect storage unit size and conveniently located. Thank you so very much for your hospitality!

We were able to complete the rental on line which saved a great amount of time. When we arrived at the facility Alicia greeted us and finished the process. She then gave us a tour and showed us the unit. She was very friendly and helpful. The space was quite clean and easy to use. I would certainly recommend this place to friends.

Very professional and courteous. Alicia explained the whole process and took the time to verify all was good.

Alicia at Public Storage at Collier Blvd & US 41 was fantastic! She was polite, professional, knowledgeable and offered solutions to fit my budget and size requirements. She made sure I understood the whole process and that my access was completed and ready for me to use as needed. A very thorough approach. Thank you Alicia for your help!

Alicia is the best, she's amazing and has the best customer service, Please go to her for your reservation!!!!! Thank You Alicia

Alicia is wonderful. Help me set up everything. She is the best

Alicia is very efficient and knowledgeable about the property. And is always courteous and helpful. Makes me feel at home.

Alicia was very helpful in finding more than one storage unit next to each other and made the process easy to complete, very happy so far!

I would like to Give a Big Thank You to Alicia and Kathy for there Professionalism and taking the time to explain all the little details . Very well organised!!!! Hats off to Both of them.

Alicia was amazing! Friendly knowledgeable and efficient. An asset to your company .

The manager, Alicia is wonderful. She took the time out to call, answered all the questions I had, and showed me the different storage units available. I was able to make the right selection with her help. Alicia is personable, professional and knowledgeable.

When we went to rent a storage unit we met Alicia who was very informative, patient and polite with us. An outstanding employee for sure!

Alicia was very friendly and knowledgeable in getting us a storage locker. I would recommend Public Storage to my friends.

Alicia and Anthony were very friendly and accommodating. The entire process was quick and easy. Cool and clean!

Our experience at the public storage on 13191 Tamiami Trail East was excellent we were attended by Alicia who was very kind helpful and professional it would be nice to have more Public Assistance like her.

Alecia was fantastic and helped us from the time we walked in the door to using everything in the facility.

I would give Alicia 10 stars if I could! She is extremely efficient, has excellent follow up and is very friendly. I have been renting storage units for 25+ years, Alicia is BY FAR the best customer service rep I have ever seen in the storage industry!

We had a great experience with Alicia at Public Storage located at 13191 Tamiami Trail E. She had all the pertinent information we needed to set up the rental space in a timely manner. She was very easy to deal with and had a pleasant attitude. Alicia made the whole process quite seamless.

I had a wonderful experience getting my account set up, as well as, my move in at Public Storage thanks to Alicia's help! I highly recommend this facility for your storage needs! Thanks again Alicia!

Alicia is the best, so professional ! She knows her stuff ! It’s so nice these days to have this top notch type of customer service! She did all this while waiting on 3 people ! With a great attitude!

Alicia is an outstanding manager. Very thorough, informative and professional. The rental experience today went very smoothly.

Alicia was awesome, very attentive and helpful

Alicia and the team are incredible. Very helpful and accommodating.

Anthony was very knowledgeable and helpful in addressing my reservation related questions!

Excellent customer service. The manager is awesome. Very helpful and very nice

Trinity and Trice are amazing managers both helped me with my storage needs!!!!!

Brittani was awesome!!! She was very informational and made getting storage a breeze. The cost was a little on the steep side at $450 for a 10x20, but other than that it has been a great experience so far. The facility is clean and easily accessible, great units.

Trice was so kind and professional. She explained the rental process and made it easier to get to my storage space. I hope her bosses know that she is a treasure.

Great service ! Ronnie is a great at her job and runs a tight ship. Would Definitely recommend!

Trinity really helped out a lot when I came to purchase a storage. She guided me through the steps of getting a storage and even showed me the storage I'm getting and how to lock it.

Trinity was incredibly welcoming and helpful with all of my questions I had for her! She made it very easy to navigate getting a new storage unit since I've never done it before.

Trinity shown professionalism in helping me with the monthly prices. She’s a super sweet worker!!

So the facility itself is quite new, clean and easy to use. My chief complaint is about the pricing structure and lack of transparency regarding "total cost". Perhaps this is just about my ignorance of using any storage facility and they are all similar. In any case the initial rent fee seemed competitive with others for a 10' x 15' space on the 2nd floor @ $92 per month via the internet. Oh...don't forget the required special padlock @ ~ $10. Okay to bring your own as long as it is "the correct type". Oops...forgot to mention the mandatory insurance of $15 per month unless you can document your homeowners has coverage.Quite likely it does but the coverage amount will be insufficient. Still a deal at $107? Plus they prorated based on my move in date. All good. So after 6 months they raised my payment to $135 a 26% increase. Normal cost increase I guess? Anyway I'm ready to move out so not a big deal. So I pack up and move out on the 2nd of the month expecting a pro-rated charge just like when I moved in. Oops...they only pro-rate on move-in so I can pay for the whole month. The representatives says to me..."yeh most people move out at the end of the month...have a great day". Guess I'll leave the lock on until the 31st! Live and learn.

Trice did a fabulous job!

Trice and trinity has been great and nice helping us out being kind and making the process smooth great place if your looking to get storage.

Trice & trinity were great they, were very helpful & friendly in getting me my unit they knew what they were doing and they were very professional

Trice was excellent. 5 star service

Thank you Trinity for making it so easy to rent from public storage Very professional Pat and Vin DiCarlo

Wow! Absolutely exceptional customer service provided by Trinity. Trinity is kind, caring, and very knowledgeable about her storage units. I highly recommend using this facility.

kind friendly and informative. clean environment

This is my second unit renting at this location, very happy with the location and how clean the place is! Also the guys and gals that work there are super helpful and extremely nice! Trice stands out, great customer service !

I was greeted by Ms Trice, she was so polite & a pleasure to talk to. She made sure all my questions were answered, I’m very grateful to have had her there when I came in. :) She is very professional and so welcoming. Thank you for making my experience a great one. I will be back.

What sizes are available and what’s the pricing

I have several units at this location and Trinity has been so amazing to work with I will only store my items here with the above and beyond help trinity has provided for me I am so lucky to have found this location and it’s absolutely wonderful staff

Trinity and Phil was wonderful! Amazing service.

Nice facility, Trinity was very friendly and helpful.

Trinity went above and beyond to help me secure my unit. She did more than she had to and as a result I am a very satisfied customer! Thank you!

Great place, new, clean and nice people.

Trinity n Randy are a pleasure to deal with. They go above n beyond!

Trinity was exceptional and so helpful.

Trinity is amazing! She was so kind and patient with me who had never dealt with using a storage unit before. She never makes you feel like you are asking a silly question. She is very professional and is always willing to help in any way she can! In today’s world where most customer service is terrible, she is a refreshing change. If I could give her 10 stars I would!! I would not hesitate to recommend this place to anyone who needs storage space. You will be so happy you did!

Trinity the manager was an amazing individual.. answered all my questions and concerns, very friendly and informative!!! I’m glad I got a storage unit here!!!!!

Trinity was friendly and knowledgeable! Quick renting process!

Trinity was extremely helpful, enthusiastic, and organized. The facility is new.

Wonderful experience, trinity was amazing , high energy , excellent personality, employees r hard to come by i know , had a business, ty will tell everyone about your public storage, ty

Trinity was wonderful very very valuable employee someone to definitely keep. She was patient with me not knowing how to use the phone or to do the setup for my storage. Pllease thank her on my behalf.

Nice clean facility, convenient location, fair rates and Trinity is both friendly & helpful.

Trinity was very helpfull..thanks so much!

Trinity was outstanding. She described averything extremely professional. Randy was also very helpful.

Trinity is the best customer representative in the area. Highly recommended, patient, funny and extremely knowledgeable every time she interacts with her customers. A big thank you.

Trinity is doing a good job! Trinity needs a coffee machine for the customer and water.

Trinity was the best! So patient and kind! She embodies customer service. Thank you Trinity😄

Great experience working with Trinity at Public Storage. She has a wonderful attitude and represents PS well. Thank you Trinity for you support!!!