Public Storage Self-Storage Units at 851 Knights Rd, Hollywood, FL

Ms. April is the best she is always helpful and a very good spirited person thanks so much

Tina and April have the best customer service ever..

I have been coming to public storage since 2013 I have been coming to the store here on Johnson Street for a good while and what I would love to say here is that April at this store is the most amazing woman that I have ever met she treats people with kindness and is a very pleasant person she is very kind and very courteous to all her customers I always see her talk to when I'm here

Thank you so much April for assisting me with my move in

I had the pleasure of interacting with April Hunter, and I can confidently say her level of customer service is outstanding. From the moment our communication began, April was warm, professional, and genuinely attentive to my needs. She went above and beyond to ensure my questions were answered thoroughly and any concerns I had were handled promptly and with care.

April made moving in very easy and stress free thank you

My experience with them was absolutely awesome they were very friendly and helpful 😊

Thank you April for all your hard work / good help and great customer service!!!

April was awesome she went above and beyond to get me the perfect storage unit for a really good price and she even stayed past her time for going home. I would definitely recommend this facility to all my family and friends. Thank you Ms. April for all your help.

April is very great with Her customer service thank you

Thanks April for helping get me situated with the other location and Shanice. You both were amazing!

April is very helpful has good customer service

April gave great service. Every question I had she answered to the best of her knowledge and she went as far as to make sure I was happy with my unit and made sure I felt comfortable selecting the location for my unit. Her personality is so sweet. Thank you April for all your help

Visit the location and I notice it was very clean and the associate was very welcoming and helpful. She made sure to offer the best storage space as possible. You all are lucky to have April within the company

Miss April was so helpful and kind! I feel comfortable storing my items here just based on her alone. Definitely would recommend to anyone in need of a storage unit!

Kat was excellent!

Kat was very attentive and informative. Help me with all my needs

LISTEN! April is one of the BEST employees public storage has working for them! Helped me out tremendously! I really appreciate her AWESOME customer service! THANK YOU SO MUCH APRIL!

Kat was the BEST

The representative that took care of me was Marissa, she was so thorough and helpful.

Thank you Karina for helping find the unit to fit my needs , I like how you payed attention to detail in conversation and helped me out with putting my stuff away. Public storage of your reading this Karina have excellent customer and handles customer care in a good timely manner . Thank you.

April and Tina were very accommodating and helpful. Thank you for a great experience. Thank you!

April was very nice. They have assorted items for storage and packing.

Kat & April did an amazing job. Were very attentive and helpful 😊

Karina was a wonderful help and thoroughly explained the process! Can't ask for anyone more polite! 10/10 recommend!

April was very helpful to us on 5/4. She didn’t rush us out since it was so close to closing time for her. She took her time explained a lot to my husband & I regarding getting us an account (since I was having issues trying to do it online). She’s very friendly easy to talk with. Thanks April, your customer service was refreshing. These days most would have rushed us out the door and not even spark up a conversation.

Excellent customer service. Marissa was very friendly and professional.

April Muy amable eficaz Exelente atención

Just wanted to say thank you to Marissa.She was so kind and patient with me. I had a 100 question and nervous about the process, she made sure I felt secure and my belongings were at a safe place. Thanks again for helping me out. ☆☆☆☆☆ Luca

Excelente servicio

melvin was so helpful and he’s the best !! keep him for a life time ! thank you melvin!

Very helpful

A return customer! Great location to have a storage unit. Marissa was a pleasure to work with.

Marissa excellent customer service

April was super helpful and knowledgeable thank you for you assistance.

💯💯❤️

Troy was provided fantastic customer service. I made an online reservation and Troy called for the follow up. He answered every single question I had, Provided me with several options to choose from, and even gave specific detail on how I could measure from home how big the unit is and how it may accommodate my items. I decided to drop by the facility the day before moving in just so I could lay eyes on the unit and Troy was the same person at the desk with whom I'd previously spoken. He Was able to change my move-in date to That same day so that I could view the unit and get my lock. Troy is highly professional and informative improvise ex exemplary customer service. I would definitely refer others because of the great customer experience he provided.

Great service

April was incredibly helpful in getting me set up with a storage unit. The facility is clean, secure, and affordable. Thanks, April, for the excellent customer service!

Troy was fantastic and fast!

My father rented a unit at this location and within 3 months they took action to terminate the lease because they said he was spending too much time at the unit he rented, implying that he was trying to live there during the day (who does that) according to my dad he was there trying to organize a hasty move-in of his belongings. The storage is a drive up unit without air conditioning so it's very hot and not a place anyone would enjoy inhabiting. I personally visited the location and found his unit packed wall to wall with zero space for a person to try to inhabit . The accuser, a man named Troy said in a report that the door was half closed implying that my father was trying to obscure view of the unit. My father showed me that the door had been open high enough for him to pass under it without restriction which means that a 5 foot 7 inch man could walk under the opening which means the door was open at least 2/3 it's capacity which a reasonable individual would observe as mostly open and that would lead a reasonable person to think the agent for public storage has lied . Troy also remarked that upon asking my father to come out of the unit that my father appeared in shorts with no shoes on. First, I can attest that my father does not own any shorts. He only wears pants. Second, he has a condition which by removing his shoes periodically relieves the swelling to his feet. I read the rental agreement and saw no provision that dictates how a person should be dressed while on property. They also made mention that my father brought his French bulldog on the property which is a violation due to their posting in the office of " no dogs allowed" and I suggest that a Frenchie is no dog at all, certainly no threat to person or property except by licking. When I visited the property I noticed rat droppings in several areas of the unit and told my dad that he should leave the unit immediately and file a claim with the storage insurance (orange door storage insurance owned entirely by public storage) for vermin damage as the threat of hantevirus is a real and lethal disease carried by rats and he could become very ill. The storage insurance allows $2500 (plus additional expenses related to relocation and disposal of contaminated items) caused by vermin damage. Rats are not like other animals, as they do not pick a spot to dedicate or urinate but rather "go on the move" which means there can be rat urine anywhere in the unit, other units, the grounds surrounding the unit, the facility, etc. The urine is the real danger as micro particles become airborne and are then breathed in by humans and if the rat carries hantevirus the prognosis for the patient is possibly fatal without much warning. The symptoms include fever, muscle aches, headache, nausea, vomiting,diarrhea, shortness of breath, difficulty breathing, and left unnoticed eventually death. This is a serious threat to the public, and public storage is very aware of that threat yet they still use those black bait stations along the ground of the facility ( I found a total of FOUR along the longest lane of this facility, approx 75 units on either side) and the worst part is that the rats don't even run along the path on the ground! No, they use the long beams I side the building which gives them a clear shot at every single unit in each building and there are at least 3 of these bea.s per building and public storage makes no attempt to bait those beams because that would mean they have to enter a unit to do so. I do not understand why public storage wants to restrict the amount of time a person spends at their unit, citing loitering on the rental agreement when a person pays for that unit and there are no guidelines noticed by public storage outlining task time limits. (How much time it takes to get a box from the rear of a packed unit) which I'm sure has many variables such as disability, age, energy level, physical fitness, etc .. yet Florida law now allows the rental agreement to dictate as law, allowing storage owners broad advantage over the paying customer in legal

April is excellent She very nice and helpful and patient Excellent attitude and hard worker She’s the best…….. love her ❤️ Y’all come rent a unit from April 😊😊😊😊

Very great service.Ms April give all help , make everything easy . Thank you so much

I came by in Janurary of 2025 and no units were available. Came back a month later and April was the biggest help during my move process and helped tremendously. Not only did she hold the unit I wanted for me she insured she'll be in the morning to meet me and show me the unit. April was on top of her game and always is as I just came in for a quick question and she answered with no hesitation. April is the reason I'm sticking to this public storage

April was absolutely sympathetic towards me and situation her customer service was appreciated

Buena atención de parte de la señora April muchas gracias por su ayuda

Muy buena atención de el señor Troy nos ayudó mucho nos informó bien sobre todo

I have best experience with April on the phone. She knows her product with this company. she deserve a huge raise. April professionalism is very outstanding. She need to show others how to be professional as well.. My husband have his storage for years and I'm ex-employee. Again April Deserved Huge Raised. Very Professional. Fay B and Joseph unit 0190

Thankful and blessed to be serviced by April! She was quick, knowledgeable and she made the whole experience very warming. The world needs more employees like her cause left with a smile.

Great work from Karina and Marissa. Couldn’t ask for better service

Let’s see. I try to call the main office and when I do - I ALWAYS get the answering machine during business hours, and never a call back. My unit is on the 2nd floor and the elevator *sometimes works, leaving me to haul all of my stuff up and downstairs. Worst of all, after having stored here for about 6 months- EVERYTHING I have in my locker is covered in rat feces or rat urine, half of it is ruined. The other half is going to have to be soaked in some crazy disinfectant. For the love of your stuff, don’t store it here. EDIt: The floor was soaked with rat urine. Multiple clothing items were ruined with yellow stains and everything smells of urine. What isn’t covered in urine has bugs all over it - this place is disgusting. After going through my belongings, multiple electronic devices were ruined after being SOAKED in rat URINE. I can’t file an insurance claim bc apparently my policy is no longer applicable, since I closed my account with Public Storage

Marissa was very helpful and professional

I would like to start with the excellent customer service provided by Cat, I went to the storage location looking to find the right space for me. Cat was more than willing to help me find the correct space, she took her time to show me around the facility. I felt welcomed, confortable, and well informed about the spaces. I would definitely recommend this location to anybody, I will be using this location from now on. Thank you for your kind help!!!

Un lugar seguro para guardar no solo recuerdos.

I spoke with Karina last week. She was a pleasure to speak with. She helped me with the many questions I had. She is an asset to your company. Many Thanks

I walked in today curious about pricing and other details. I left very happy and satisfied with how Kat was answering all my question and explaining whatever I didn't understand.

The ladies charge me so much because she help me I had difficulties to register on line She told me many time I was kind of disturbed her she had so much to do ! Not I was not impress

I have been a customer of Public Storage for over 25 years, even back when they were Shurguard Storage. I have had multiple lockers at 4 locations, all satisfactory experiences. But my latest locker at the Knights Road location in Hollywood, Florida is my best experience ever. The manager, Marissa, is the most “on the ball” manager I’ve ever had. She runs a tight ship and is super friendly and helpful. I’m moving my other two lockers to that location because I’m most satisfied with Marissa.

Great storage great people and always there for all your needs

i’m not sure whos in charge of answering the phone but without fail every. single. time. no matter what time i call my call gets hung up on or no one answers.

Marissa, I came to the office and she very helpful.

I used this property for a little under a year. Marissa was very delightful and the process was easy with her. I'd definitely come back to this location. Thank you Marissa and public storage.

Hardly go to my storage. Went last week and them dam rats poop was all over and did some damage too. When I went, a crowd was waiting there cursing and mad. Said they called and was told someone would be there, but no one came. I got there way later so they been waiting in the boiling son. That's why they shut the office cause too many complaints about the rats and insects that they don't plan to do anything about. Running away from their problems instead of fixing them. Some of these problems stem from the tall grass and trees they have in the back that never gets cut. All these Landlord's the same. All they care about is money loading their pockets but never interesting in upkeeping their property to keep us safe or make it habitable for us and our belongings. What hurts even more was my rent was raised less than 6 months of being there. I used to rent another public storage for like 3 or 4 years and the rent was raised once a year, not once every 6 months. What a shame. This world is all about greed and it's gonna get worse I tell you. YAHUSHUA HAMASHIACH is the only cure. Better get right with GOD.

Hidden fees. Unit is costing me more than double what I was quoted. Price goes up every month. They don't yell you this until you have your stuff moved in. It is too costly for me to hire the movers again to move my stuff to a different storage company, so I just have to take the loss(es) every month.

Besides the front employee that was very helpful . This storage is horrible . The elevator broke every time we added a small dolly on the elevator . Had to keep restarting the elevator myself . The condition of this place is falling apart . Their are people living out of their storages so theirs no way to get around most trucks etc . Very horrible experience. 0 stars out of 5 .

Marissa was excellent very helpfull..

Kriistel was amazing 🤩 she helped me get through it!!

Great service! Easy to complete entire process. Would highly recommend 🥰

so far so good - Kaciie was very helpful in assisting us check in

Absolutely terrible location they will not work with you at all if you need it I have been with this location a long time before it was ps I have paid so much monies including late fees for a unit that somehow since covid has been 508$ from around 300 rats ate through everything in one unit and terrible bugs they auction your stuff off quickly find somewhere else to store your things I promise because if you need your stuff it will be ruined and again THIS THE WORST COMPANY NO STARS

Marisma it very good job

Marisca very helpful and very good Customer serviceI recomend

Marissa was awesome ! Super helpful !! 5 stars

Marissa was very helpful and polite. She made the whole rental process very easy and quick! Highly recommend this storage facility.

100 % recomendado y en especial a Sra Marissa por su excelente atencion

First day here and it’s horrible ! Loaded up Sunday night 05/05 , Elevator locked at 9 and left my things in there since gate access was cut off. Came back at 05/06 at 7am because gate access is open at 6am but the elevator seems to be locked or just not working at all when hours of operations begin at 6am. No one in the office , no one to speak to over the phone. Just stuck sitting here hours until someone comes in and had to eventually go back home and just wait and waste gas. Very dissatisfied with this property already. Horrible management and operation rules. False working business hours! I should be able to access elevator as soon as gate access is available. This makes the moving process super stressful and inconvenient.

Kriistel, Raquel and Marissa great customer service and they are golden.. positive attitudes!I will always come back.

The ladies in the office are great! Good service. Nothing against them, they get 5 stars. The company "public storage" sucks I was there for years and had to deal with so many rent hikes. Went from a 10 x 15 at 150 a month to paying 300 a month the only way to lower it was to get a 10 x10 at 150 a month and am now paying almost 300.00 again... do not rent. Invest your money in a shed!

JC, The property manager was so helpful and so accommodating and he took good care of me and my sister .

Marissa was knowledgeable fast and efficient in explaining everything..great clean place

The rent goes up too much, too fast. You start out at an affordable rate, but if you plan on staying for a while, buyers' beware the rate will double within a year. The rats are ridiculous! The rats destroyed lots of my property and pooped everywhere. Ewwwh!

Good customer service and I will recommend someone to the storage.

great job by JC and Marissa we recomend

She is the best customer service she make me fell very friendly very nice person and I see know alot her work

Marissa was great to me very very very kind made my whole day! Helped me and walked through the process very professional! She was patient and even made me laugh. Great customer service!

The elevator wasn't working and bringing our stuff to the second floor via stairway was DIFFICULT. The employee Secret was SUCH a lifesaver because she was able to accomodate us. Thank you Secret! This was 2 months ago but I still think about her kindness.

JC and Marissa were very professional and help me with my questions

Customer @ PS for yrs thamks to Ms.Secret exceptional worker that goes way and beyond to assists the customer providing excellent customer skills she valuable asset to the company which needs recognition

Awesome? AWESOME AND awesome! Thanks Marissa

I went to that store 01/15/24 at 11:00 am the office was closed it suppose to be open at that time after 20 minutes waiting the “costumer service” lady had an attitude just why I couldn’t pay the reservation online. I let her know that she was having an attitude and she wants me to leave the office “since you don’t want me to deal with you” she said, yes she want me to be out of the property. thank God this happened before I rent the space

Marissa provided me with good customer service... very helpful and nice.

Excelente atención de Marissa

Marissa is the best!!!

Had a very good experience. Manager Marissa was very professional and helpful. Would recommend this property to my family and friends.

Great service and clean property!

I want to start by saying I am very grateful for Ms. Secret for helping us out. Mrs. Marissa has not been very cooperative in helping us. She told us if the elevator is still broken, she will accommodate us. She did not follow up and he played the blame game. That is unprofessional to blame your colleague to clear your name. She thinks she can just treat customer anyway and make up stories and get away with it. I had to change my flight in the morning to fix the problem because Mrs. Marissa the manager could not help us out at 5:01pm. 1 minute after her shift ended. I am giving a 5 star to Ms. Secret for treating us with respect and curtesy. I give 0 stars to Mrs. Marissa. That will bring the stars to 3.

Worst experience ever I have two storage units there not for long, I work about 16 to 17 hours sometimes moving items in and out for buying trading and selling. The management is ridiculous. If you do anything to upset them they become Petty and threaten to ban you. One of my units was behind on payments so they threatened to give me a trespass because I was on the property going to my other unit. The manager was showing a video of her beating up another guest. This place is completely unprofessional and the manager should no longer be employed there this is the stairwell in the photos that is near my unit I tripped and almost killed myself down these stairs and the manager yelled at me and said I wasn't allowed to use the stairs anyone else was but not me she said if I use them she'll ban me from the property. Because I didn't look my best after working a 16-hour shift in Florida heat

Tremendo!

Good facility but pretty hot inside🥵

Marissa was very profrectional and hepful

Excellent service

Excellent customer service from Secret, who works at the front desk, I highly recommend this storage place , clean , accessible and not pricey !!

Marissa is always helpful and always nice she always a helping hand when I'm in the time of need

Thanks to Marissa for all of your help today she is amazing

I love the she takes care of all my problems I only go's there only when shes there

Marissa is very helpful She is great

Marissa! excellent attention!

I had the worse experience as a customer I have ever received. I met this associate who thought she was at home in the ghetto with her friends with the worse attitude . just and very bad example of not knowing how to separate her personal life from her business life. please get her more training or get rid of her she's very bad for your business. ty

Worse company to deal with. Never can find employees, lack of someone on property. You pay high azz rent and have no dollies to move your stuff. Lack of use of bathroom facilities. Why must I always have to go to gas station to take a piss. Makes no sense. If I could rate it a 0 I would.

Thanks to marissa and ceecee , they’re the best

Good service

SECRET WAS SUPER AMAZING GREAT SERVICE

Accessibility was a breeze. Secret and Marissa were exceptionally courteous and friendly. They'll pretty much answer any question and handle most any problem you might have. Thanks for everything

Good customers service marrisa

This public storage is one of the best locations I have ever been too. Secret and Marissa are very helpful and informative. These ladies are amazing. Keep up the good work and continue to be great.

Girls Great customer service thank you

Secret and Marissa were very helpful with the rental process

I believe the reviews are written by the employees themselves. You cannot get into contact with anyone here. They don’t answer the phones. But they will harass you with phone calls when you miss a payment ? Store your belongings elsewhere this location is overpriced and they will charge you for the ac in their office if they could. I’ve called 8 times today after receiving one call from them.

Marisa was great help and knowledgeable about what i need it, highly recommended

Came to pay my bill yesterday and all i can say is Secret and Marissa were so welcoming and attentive i never experienced such amazing service at any other business

Marissa and Secret were excellent they help me with rental and App

Secret and marissa were a great help very attentive and patient I will recommend renting from those two any day

Best public storage I have been to. Great customer service. Marissa and Secret were very helpful and went above and beyond. Will definitely come back when I need another storage.

Great customer service Secret and Marissa

Secret, Showed exceptional customer service skills . Upon arrival I was adamant about getting a storage unit that met my standards. She made sure to take me to different units to make sure that I was satisfied with the units before purchasing. Secret was very courteous , respectful . Which made my experience very pleasant.

Marissa secret very good customer service

Secret and Marissa provided an amazing service, very patient as we struggled through a couple of tech challenges with the app. 💯 recommend

Marissa was extremely professional. Very patient and humble with her service. She helped me with everything and answered all my questions. I am thankful.

Great customer service from Marissa she’s the best she helped us with online reservation and completing the lease

Marissa is awesome! Really friendly and courteous. She was so helpful and had me in and out! Great experience!!

The employees are very helpful

Elevator always broken!

This place is absolutely wonderful, safe, easy to use and stunning staff. Shannon is not only a sweetheart but very poised individual. For those who needs a safe close and secure place to store there items!! This is it for you!

Very good customer service for marissa

Shannon help me with completing rental online very professional this is my second time renting at this property

They were great at resolving my issue. Not on their end but customer service number could be more efficient.

Great customer service very helpful with rental online and App

The Elevator has been broken for months at this facility. I won a storage locker at an online auction. When I showed up the first time that's when they told me the elevator was broken. They told me I could wait until the elevator was fixed. Then a couple weeks later they called and said it was fixed. I showed up for a second time with a u-haul to pick up my stuff. But the elevator was still broken! I was told a manager would call me back. No one has returned my calls. I'm not out the cost of the locker and the rental for 2 U-hauls. I just noticed today that they've posted the same locker that I ALREADY PAID FOR on the auction website.

Marissa is absolutely amazing!! Most helpful customer service I’ve ever had!!

Marissa was very helpful she help me with my rental and App

Exellent customer service bu Marissa

Marissa and Shannon are the best of the best! Went above and beyond! Attention management: those girls are long overdue for promotion!

Great service. Marissa, she was very helpful with the online rental. She was very helpful with the public storage app. 10/10 would recommend

I recommend that Glen gets a raise, he was so curious and informed. Glen customer service skills were right on point....go team Glen.

Great working with Marissa!

Perfect costumer service

Operating hours are 9:30am for opening, it’s almost 10am and nobody has shown up to open the store. Not only does it cost a fortune to have your items stored here but they clearly make their own business hours.

Super simple to work with and the staff is very friendly. I highly recommend this location!

Shannon went above and beyond to help me today.Made this process smooth. Thank you so much.

Great service

Needed a storage spoke to Marissa I wanted climate and she did not have any available but she help me complete erental for another property in Dixie and help me with PS App excellent customer service

The assistance provided by manager, Marissa, was outstanding. The 4 star rating had to so with the failing elevator.

The customer service is excellent. In fact Marissa represents a good image of your Company. I am happy about the service I received. She made me feel welcome.

Marissa was very profesional and help with my online rental and app

Shannon and Marissa were exceptional team player

marissa and shannon took care of me very polite and professional

Good customer service thank you Marissa for your help with the App

Shannon and Marissa were so helpful! I’m having a really stressful move and they were friendly and not only helped me with a unit but also just brining up my spirits. Great team members that make Public Storage a great brand. Thank you again!

Troy helped a lot when my reservation was not correct, he got me sorted and was an enormous help

Completed rental online is my first time renting did not know what to do next came to the office and Marissa was very helpfu she help me downloaded PS app

Marissa and Maro has been the best to accommode me to rent a space. Thanks so much.

Marissa was so much help she made my move in process so easy and enjoyable. 10/10 service.

Worst place ever, I will never come here again. Just for one day they still make you pay the full month and I didn’t even move in till the 7th. Next time I will go to another storage facility. Worst customer service ever totally regret coming here. Never 👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Marissa gave him great customer service shehelp me with the App

Marissa was great 👍😁

Nice service pretty much good attentions...

Mero and Marissa help me with the app and move in thank you so much highly recommend working with them

Хорошо охраняемое место

Marissa went above and beyond her duties to b make sure that I was satisfied that speaks highly of your company if all your employees are like her I'm here for a few months from the Bahamas

Great customer service from Marissa

This company doesn't care about their customer's time. There was no way to get a hold of the attendant… office was closed with lights out, no way to know when they'd return. They don't put a sign on the window either so you're even aware that there is a person on the property. When Marissa arrived back she was very friendly, so hold onto her for dear life & give her a raise asap. other thing also… They make you auto pay on the first so if you need to leave on the third you have to pay for the entire month. 👎

Great service and very clean and marissa the best very helpful…

Very helpful and fast service

Marissa & Mero (M&M) are phenomenal. I was overly impressed with their friendliness and thoroughness when it came to everything. This was my first time using Public Storage, and I will always choose them now thanks to these two individuals

I really appreciate the helpful , friendly and kind employees at the front desk . Thank you for making my move here feel safe and welcomed

Excelente service very humble and patient explain everything with details

Great experience thank you.

Very pleasant

Marissa always helpful she help me with steps with changing my password for PS App

Lugar bastante confiable para guardar objetos personales como materiales y herramientas de trabajo

Thank you mero and Marissa helping me with my move in

Marissa and mero help me very much on my rental and move it thank you so much you both deserve a raise .

Save your money, time, and energy, go elsewhere. I had several issues from people smoking in the building and leaving cigarette buts outside and inside my unit, general dirtiness. I fell hard one day because someone left a oil/grease residue on the floor. The elevator has been out for over 2 months. The list goes on. I don't necessarily blame public storage, I have used them before in other neighborhoods and had minimal issues, but this one, forget it.

Entrada con tu propio código espacios de diferentes tamaños y también para carros. Muy conveniente para cuidar de lo que no puedes tener en casa por falta de espacio

Marissa was very helpful Thank you

Mero was the best very helpful

Excellent customer service by mero.

Mero and Marissa helped me alot with my move. Amazing and honest customer service! I recommend everyone coming here!

Homero and Marissa were both very helpful!

I want to take the time to say that the staff are always amazing! They take the time to discuss the payment arrangements and answer all of my questions in depth. The young man Homero walked me through every step of the way. Amazing and service is top tier.

Homero was super friendly and helpful! I definitely recommend this location and for his help!

Good deal without misteries

Okay I've been dealing public storage and is being a total run around they tell you one price that comes out to another to many issues and it's still the management is the worst thing you could ever think the manager and the district manager Robert it took care of me and still I'm going with the runaroun experiencei t's just to many lies

Thanks Marissa

Marissa was very helpful and profesional thank you...

Great service!

marissa did a great job in assisting me very knowledgeable. much appreciated!

First time storing came in the office Marissa was very helpful she made the process very smooth thank you for everything

Helpful employees and clean facilities.

Was very helpful and staff very nice

Just when i thought all hope was lost Associate Marisa was fantastic and helpful. I was planning on changing storage companies due to the high increase in my rent but then i spoke to Marisa. I had spoken to a male representative about a month ago who was not helpful and disregarded my bill request for help on my unit. he said nothing could be done and just shut me down even though i have never asked for help before and have been a customer for years now. With everything increasing i needed some financial assistance from Public Storage. I am so thankful I got Marisa on the phone, she managed to help in the request to lower the cost of my monthly rent. She was empathetic to my situation and managed to lower the rate of my property unit. I will forever be thankful Marisa. Thank you for your amazing customer service, thank you for your understanding and for being a kind human. This worlds need more people like Marisa. I will continue my business with Public Storage because of Marisa. Thank you again Marisa you are wonderful and i look forward to one day meeting you and thank you in person. Sincerely, Lorenza Lara

Is always a pleasure to come to the office and speak to Marissa she is so professional and always trying to help

HG was very helpful very knowledgeable and showed me around

Great lady. Very helpfull

Very knowledgeable, courtious, and a credit to public storage inc.

Best customer service Marissa helped me out with my reservation and was very professional.

J'Nia provided excellent customer service to me. She knew exactly what she was talking about and created such an amazing renting experience for me. I've been storing here for awhile now and I must say they have a sophisticated employee on their hands.

In a time where contact-free delivery and curbside service has become the norm, it is great to know that some places still have A+ customer service, complete with a smile! Marissa is AWESOME!! She knows her job and does it really well. I walked in completely unsure of what I wanted and was treated like a VIP! I got a tour of different units and was immediately convinced I had lucked into the right place. There are 100 storage unit facilities on I95, and from the highway they all look the same. It’s only when you walk into the lobby of this specific Public Storage that you realize how important Marissa’s expertise is!! I can’t say enough about the positive experience and highly recommend this property!

Marissa is absolutely amazing! Super courteous, professional and very helpful. I had selected the a unit that ended up being too small for what we needed and her knowledge and patience allowed me to transfer to a larger unit. Very happy with the exceptional customer service provided to me today. Thank you Marissa!!

The biggest issue I have is the fire retardant that is sprayed on the ceiling slowly rots away and falls all over your furniture. Its make up has fiberglass in it and if you are moving things ot taking things out your need to shed your clothes asap because you itch everywhere. Then you have the rats eating away at every box or piece of paper is fair game with them. The smell is toxic droppings are all over everything. For the price you pay you would think that there would be better conditions in order to secure your things. But the people are really nice !!

Gracias al manager Claudio por su atención tan profesional con la ayuda del storage .muy limpio todo lo recomiendo al 100%.

Great location from 95to Hollywood blvd to 28th to Johnson

Lied about unit being on first floor

Claudio tremenda persona atiende de maravilla. Así se cuida y valora el personal

Me parecio super y Claudio un Amor gracias eres super 👍

I loved the place, super clean and safe. Claudio helped me with everything, excellent customer service

Your store Mgr, Caudio is the best!!! At one of my worst moments in life an 😇, Claudio. Makes it easier to deal with life. Thank you Claudio may the universe bring all you deserve.

Great service!!

Claudio me atendio Muy bien Buen servicio

Excelente servicio de parte de Awilda y Claudio un colaboracion excelente de ambos muchas gracias por su buena atención y servicios.