So I keep calling and trying to get a hold of someone and I press number four to talk to the property manager. I hear him say Property whatever number and then it literally takes me right back to the beginning of the menu of options. With the old company, I would literally call and somebody would answer. I am so confused as to why For a company this is OK to not be able to get a hold of anyone?
I had to deal with the Property Mgr. Mo. He was outstanding! He should be the role model for every employee of Public Storage
Dom gave the best service I’ve received renting thank you so much. I highly recommend him and the company!!!!!!
Rob is alway helping me out
Rob was very helpful and nice.
John was super helpful and made renting a storage unit really easy. Great customer service!
Ebony was great she walked me thru signing up made it very easy
Trina Rene was a great help. Made the process so easy. Very happy with the service
John was incredibly helpful and made the process of finding a storage unit quick and easy. They took the time to understand what I needed and found the perfect option at a great price. I really appreciated their professionalism and efficiency!
Everything was just a great experience. That should say it all...
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Ebony has been extremely helpful in navigating a brand new difficult system. She was outstanding
Met Chris today very gracious young man helped me out finding my space he came back to help me after he was on his way out.
Manny was awesome, and I love the kiosk.
If there were negative stars they would get one. This facility went from being one of the best to the worst in less than 3 months with the new ownership. They no longer have any employees working on site, you cannot reach anyone by phone and they raised their fees without notification. My rate went from $50 a month to $70 a month for a 5 X 5 unit. I have heard neighbors complain about the condition of the landscaping and the trash accumulation outside of their fence.
I never post negative reviews on companies but this is an exception to the rule. The facility is 1/2 miles away from my home but I have opted to use a facility 2 miles away.
The old owners & management was fantastic which are the positive reviews you see. If you’d like to complain in person you can now talk to a kiosk.
Stay away!!
This is NOT a brand new facility. It has been taken over by Public Storage. Previosly, it was run by folks who took care of the place. the new owners run by means of some sort of kiosk.
I have been unable to get a statement from them since they, whoever they are, since they took over.
Trevor was very nice and helped my grandmother find her unit.
Awful. Raccoons got in and pooped all over our stuff. Since these guys took over from the previous local owner, there’s not even an office. There is a kiosk where you can do a live chat, and we have used it several times and left messages for the manager to call back, no one ever did. We need some sort of consideration for having to deal with a biohazard, and we are being ignored!
Unacceptable!
And PS these other reviews are obviously fake 🙄
Alex was extremly helpful. He answered all my questions and was so cheerful.
What a wonderful experience. GREAT JOB ALEX!!!!
Alex was a massive help today. Communicated very clearly, and was extremely happy to help. Whoever pays him. He needs a raise!
Alex helped me get everything done that needed do
Alex was very helpful and nice
Excellent storage. Attendant is very friendly and professional.
I would like to thank Alex for showing us the options Public Storage had to offer @ the Fruitland Park location. Alex also recommended to book online to save money rather than signing up in person at the office.
Alex is the property manager @ the Fruitland Park facility, I was very pleased with his service.
alex was great !!!! great storage
Great service Alex was fantastic help he helped me get the size I wanted for a amazing price 😁
I had a wonderful experience with Alicia she was very pleasant and k knowledgeable. Enjoyed her very much.
Alicia was very helpful today helping me get my info updated for Public Storage