Public Storage Self-Storage Units at 10688 Colonial Blvd, Fort Myers, FL

Andrew did a great job of getting my unit squared away.

Reserved a unit on line yesterday but at the time I didn't pay. 3 different people called me this morning to ask if I had any questions, basically wanting to know If I am going to go through with signing up for a unit. They just want your $$. Today was my move in day, so I went ahead and paid online. Here is my experience so far: 1. I created a username and password. I went to login into the app and my credentials are wrong even though they were saved in my password manager. I tried to reset, via the "forgot password" option. I chose the phone option and email option to reset the password. Hours later, I still did not receive anything to reset it. Can't access my account online. 2. I drove over to the unit to secure my lock and see if I can get my credentials fixed. Well, no one was there in the office. Doors are locked ( Today was my scheduled move in day). I made calls, no answer, left messages with no call backs. As of right now, they have my $$. I may have a unit, but I don't have a way to access it. I can't access the app or my account online if I wanted to cancel this. NO ONE RETURNS MY CALLS AND THE ONLINE CHAT SAYS NO ONE IS AVAILABLE. I am going to have to call AMEX and dispute the charges.

Every one was super nice and amazing service thank you sue elena chealsea

Chelsea is fantastic and was very helpful.

I misplaced the key to the lock on my storage room at Public Storage on Colonial Blvd. Annabel in the office there was extremely helpful in contacting the locksmith to arrange removal of the old lock.

Staff is friendly, and helpful. Being a senior they accommodated me with a unit close to the elevator. The District Manager hands-on, and assist the customers to accomplish their needs.

Great experience renting a unit at this location. Anabell was very helpful!

Representative was absolutely great to work with.

Rented a space at Public Storage near Colonial Blvd in January 2025. The Salesperson (I believe her name was Vicky) was very helpful on the morning we were there to rent. The space and entire facility is clean and neat. Carts are available to use. Elevators. Vicky answered any questions regarding rental and the app for our phone.

Rented a storage space at this location today with Vicky’s help! She was awesome as we got everything done with ease and she was very accommodating!!! Rent at this public storage location for all your storage needs!!!!

The young man who works in the front has amazing customer service and has been so helpful every time that I have come into the facility. I Would highly recommend!

Dillan was super helpful in getting us a storage locker. Great service!

Easy in and out, we were in the 2nd floor unit and the elevator was big and open. Excellent experience would definitely do it again

Dylan was a big help!

This place and staff are Awesome 😎

Dylan did a great job helping me. Dylan went above and beyond, very knowledgeable.

Vicky was truly phenomenal. We want to thank her for the time, care and extra mile she went to help us move my parents into a different unit. We were there visiting to help them out and Vicky walked us through all of their options and answered all of our questions with patience. We could not have done this to help my older parents without her help and friendly attitude. Thanks Vicky and Public Storage!

Dylan went above and beyond when I was having an issue with my payment. He was very professional and fixed the issue very quickly. Would highly recommend

Dillen was AMAZING! I had another unit at a Public Storage a bit further away and did not like the service. Not only did Dillen get me a unit that fix my items perfectly, he was accommodating from the first call. I have never had a team which called me before my move-in to ask if they could help with anything I needed. I have represented some great brands and this TEAM- is EXACTLY who you want to deal with. Kindness goes a long way and I certainly appreciated it. THANK YOU for making a VERY unpleasant situation into something I didn't even give a second thought to. Heck, even the side gate wasn't working- He helped us on the side door walked us through etc...THANK YOU!!

Pleasantly surprised with this location. Was able to secure a unit online through their website with ease.

Renting a unit online was very simple and I able to go straight to my unit from doing so. Manager Dylan answered any questions and concerns I had. Easy process.

THEY HAVE RATS!!!! If you plan on getting a storage unit here be prepared for your belongings becoming rat food. We went to our unit to move things into our new home after staying in a hotel only to find half of our belongings (some brand new!!!) have been chewed up by rats. When I went to talk to someone about it all the response I got was them laughing and told me “okay”.

Dylan was amazing! Smooth move in at an affordable price. Quick and efficient.

Dylan and David were awesome in helping me out in getting a unit in a quick manner

Dylan and Kathleen are both great! Great customer service!!!

Kathleen was exceptional helping me for several days with an internet 50% off storage unit and it ended up being a big mess! She tried everything she could think of to help me and even called me one morning to make sure everything went well Dean also was helpful but I ended up speaking with Kathleen most of the time.

Great staff and wonderful service. We recently moved out and our host Kathleen just went out of her way to accommodate us and not get extra charges. They really work to meet your needs and make your experience as smooth as possible

Exceedingly efficient, Andrew and Kathleen were able to take care of any questions I had and were a delight to speak to.

Super easy experience. Kathleen and Andrew took care of everything!

Ebony was great today. She had wonderful customer service. She answered all my questions. I will recommend my friends on getting a storage from there.

When I go to pay my bill Joanne and other workers are always there to help me.

Joanne was incredibly helpful. The technology on the door locks is pretty cool with Bluetooth & every access including the elevators.

I have to speak about someone who truly goes above and beyond. She is a one woman operation. Her name is Joanne and she had the best personality. See I was worried about reserving a 10x10 and it being available to me by the end of the week. Joanne always gave me different avenues to take. She always assured me that I would have the 10x10 that I needed. She would call me and check on my status and give each other updates. It was just a comfortable process all in all and I wanted to make sure it didn’t go unnoticed. Thank you Joanne for your help and thank you Public Storage for having someone like this at your facility.

Thanks Joanne for helping me with finding a unit

Very friendly, helpful and very happy person to deal with . This is for Joanna

Went to see to look for a storage space and noticed the building and area is secure, clean and maintained. Joanne was helpful, informative and really friendly.

I came in today, and Joanne helped me out a lot with looking for sizes for storage that I might need. I’m the perfect one and was able to make it out the same day which was a major help. She did her best to assist me as much as possible which I greatly appreciate, and would recommend to friends and family.

Great location and very clean facility. Tori was very courteous and professional and truly an asset to the company. Would recommend this location to anyone looking for this service.

Joanne was so helpful when I needed a storage unit. She let me know when a unit was available in the location I wanted. She went above and beyond helping me get a unit. She is a very pleasant and helpful employee that works for public storage. Amazing customer service. I will highly recommend renting a storage unit at that location.

Joanne is the bomb. Loved the way she was able to help me with all my questions. If you ever need a great place to store your things, talk to Joanne!

Went in for questions and Joanne was very helpful explaining the process of renting. Even though I didn’t get a unit she was very helpful. The store was very clean, overall great customer service

Tori did amazing!! She helped us out and got us quickly checked in! Highly recommend her(:

terrible accounting system, be careful when you leave, the staff does not always follow through

Nisha and Gabriel wereboth great helpshowing me a storage spot for my needs and showed me multiple units until i found the one for me that fits perfect

Just 2 cars for all the storage. And most of the time theres no body in the office. No recommended...

Really enjoyed Nesha!! Was very polite and down to earth. Keeps the area nice and clean , I love that !!

Stephanie and alexis were fantastic

the store was clean and the service was very nice. Alexis was really helpful with explaining the process of renting a storage unit and helped me find what felt like the perfect size storage unit. Would come back and recommend to others!

Loved Nesha , she was a great help to me and my wife. I was looking everywhere for a storage and I’m glad I chose to store my belongings here. Would definitely recommend to a friend.

I wrote a good review when it was Cube Smart. Public storage bought it and tried to cheat me out of my money. I had the bank help correct it. They then made it harder for me to pay the bill. They just about doubled the rent. When I got back in town, I got everything OUT of there. I'd keep looking for a more honest business if I were you.

This facility is nicely located, easy to access and use, but don't expect any response if you raise issues about insurance. I've written twice and called and received no response after several weeks. You will be charged for insurance even if you have other insurance covering your belongings. Update: Shortly after posting this, I received a call from the Manager Brittany clarifying the company's policy. Public Storage does permit renters to cancel their default insurance if they have confirmed that their other insurance policies (homeowner's, rental, etc.) covering personal property placed in storage. I was able to successfully cancel the default Public Storage insurance online. I appreciate Britanny's follow-up and have adjusted my rating to reflect this.

Gabriel was very helpful and thorough. He took us to our unit and explained everything.

Gabriel helped us today and was so professional and informative. He walked us through and made sure we understood everything we needed to know! Give him a raise! 5+ stars

called and asked about supplies to pack up my apartment and spoke with a Gabriel, polite and knowledgeable about products and services and answered everything i needed. thank you Gabriel and public storage

I called and inquired about a unit space here. Gabriel was very helpful and knowledgeable about products offered and packing supplies on premises as well. I definitely will be visiting to rent a unit soon To store all my life long possessions during these hard times. Thanks to Gabriel I found some security today.

Brittany was so helpful and professional in helping us get acclimated after our move from NY to Ft Myers. She greeted us with a smile showing us how to access our locker.

Great experience with this location. Brittany was very helpful getting me squared away with all the information I needed and was extremely professional

Brittany is AMAZING. 10/10 would reccomend to anyone looking to rent from here. Honestly was having a rough day but as soon as I walked in she took care of me! 💖💖💖 thank you so much.

Very fast process, polite , and was flexible with my appointment ,would highly recommend

I usually don’t leave reviews but Bonnie is the best! Super helpful knows her job and is always available to assist you no matter the circumstance..👍🏼

This location provides excellent customer service. Bonnie is awesome very easy to work with and accommodating to a customer's needs.

Bonnie was and is super helpful, courteous, professional she went above and beyond!!!. Storage facility is clean and newer. We've never had any issues and received prompt return phone calls when necessary.!

Stephanie was very helpful to me today!

Customer Service is really good!

Store was very helpful and quick to get me in and out. Workers, especially Marlon, were very nice and gave great customer service. Really recommend.

Amazing staff. Ms. Marlyn helped me with getting everything started and it couldn’t of been an easier experience!

Stefanie was the best manager ever! She actually made me smile about getting a storage unit and moving out. She brought out the good in the situation for me at that moment.

Karen was most helpful and accommodating to my needs. This is the best location and customer service.

Great customer service! Brittany Pruitt

Love this location! Very clean and Angie is always so helpful and friendly!! Would absolutely recommend to anyone looking for storage!

Stephanie was super great and helpful! Very friendly and right away was able to find what I needed. She deserves a raise 👏