My children and I had to move at the last minute and I had never used a storage before. Tiffany not only explained the process to me thoroughly but she helped me figure out the best size storage based off of what I told her had (everything fit perfectly)! She also gave me some wonderful words of encouragement at a very sad time. You guys have an excellent team. Thank you!
Steven and Tiffany were very helpful thank you so much
Tiffany was very helpful. Started with a smaller unit that I knew wouldn't work for me. She was very helpful and courteous in my search fpr the upgrade
Tiffany has been the MOST amazing staff I have had the pleasure to work with. She knows the true value of helping a customer and being honest! Don’t let her go!!!
Tiffany was amazing. Giving me clear cut instructions and an ultimate customer service rep.
Tiffany and Amanda were so sweet!!
I originally got a unit over the phone but it was for istorage the moving company that I hired brought all my possessions to the wrong storage and just dropped my stuff off here at Public Storage I was so close to literally losing my mind but just then Tiffany came to my rescue she was amazing treated me and my wife wonderful Tiffany fix the problem within just a few minutes and got me a unit I guess you can say she saved the day so I just want to give a five-star review to your best employee Tiffany thank you so much
Tiffany was awesome, polite, professional, and had answers to all questions. If needed I’ll definitely come back to this location.
Tiffany was helpful and made my wife and I's experience good for the process
Tiffany was extremely helpful and made everything easy. She showed us the unit so we knew exactly which we need. Great experience
Tiffany was great help to me today. And offered to show me two separate units so that I could decide whether or not I wanted to go with a bigger or smaller unit. Thank you so much.
Tiffany was awesome! She went above and beyond to help change the units from having two separate units on different floors to having them close to each other for our convenience ! 10/10 highly recommended!
Tiffany was very helpful with my account today
We had a small hiccup with my storage units insurance and payments and Tiffany went above and beyond to help us figure everything out and find the best rate for our family. Thank you Tiffany!
Tiffany was great and very helpful
Very polite and help was amazing
Tiffany was very knowledgeable and help my move be stress free .
Tiffany was extremely helpful helping me select my unit & helping me find the best deal. The facility was extremely clean and I’ll definitely use them again.
If it wasn’t for JenniferI would not keep renting here. She is the reason I give 5 stars!
Great location and service. The start to finish. Place is very clean. And extremely secured. Would rent a unit again from this location.
Jennifer at Public Storage on 1607 Diplomat Pkwy in Cape Coral was so helpful. She went above and beyond customer service!!!
I gave her 5 stars because that is the highest, but I give her 10 stars! Thanks much, Jennifer
I had such a great experience at Public Storage thanks to Tiffany! She was incredibly helpful, patient, and genuinely kind throughout the whole process. She made everything so easy and stress-free, and took the time to answer all my questions. It’s rare to come across someone who truly cares about providing great customer service, and Tiffany definitely does. Highly recommend working with her if you can!
This is a follow up review of the facility since January. Though I’m sad to hear Annabel has left, the replacement staff consisting of Tiffany and Jennifer are a fabulous team and glad they are here. Both are kind and courteous and the facility is spot less. Keep up the great work, thank you.
Very clean and professional. No problem at all. Thank you very much.
The Property management has been amazing. Jennifer has helped me out a few times and is always prompt to call back or try and make things easier if need be.
The facility is A++, even the bathrooms seem to be very clean and well kept.
Only gripe I have is the app does not always open the gates. Memorize your 8 digit code and that doesn't matter. Lol. If not its always listed in your app for
reference.
An FRID tag for your key chain or car would be an upgrade IMO...
We needed transfer to a larger unit. Tiffany was absolutely wonderful and extremely helpful. She answered every question and made for a smooth experience.
Anabell!! You’re amazing! Thank you for being so informative and helpful 💗
Anabell was very helpful- 5 stats to her
Just rented a unit for a few months, Cary was extremely helpful. Units were clean and well explained. Thank you bubba!
Anabell was amazing and so helpful!!
Stephanie was very nice and helpful with everything that I needed
Stephanie was so helpful and so sweet! She made this process so easy for me.
I just rented a storage space on Diplomat . Anabell was very nice, really helpfull . Thank you so much Anabell !!!
Anabell was a great help with picking out our unit! Thanks again!!
Annabelle was very helpful securing us a space at a very reasonable rate. She was cheerful, friendly and accommodating!
Annabell was great!! She explained everything walked me around showed me couple units was a great experience.
Anabell she was great and she dose a great job
Annabell was very professional and courteous!!
Anabell was great. She was professional and courteous.
Annabelle was extremely helpful…thank you
Un excelente servicio por parte de Anabel me ayudó en todo fue muy amable y la voy a recomendar gracias
Annabelle was very helpful and knowledgeable. Made the process easy.
Anabell was amazing and super helpful. Highly recommended! We plan on using Public Storage for a long time. Very clean and easy to use!
Anabell was very professional and acknowledged
As soon as I walked in the environment was great and clean. Anabell was so helpful with all the questions I had!
Muy buena atención todo perfecto gracias Anabell
Exelente servicio. Capacitada y calificada para el puesto. Se merece 10 estrellas
Christian was very helpful and showed us a couple of units to see which one fits us
Anabel is an amazing staff. She helped me with everything. Thank you very much.
Excellent customer service from Christian R. Answered all my questions, very friendly and personable. Great smile. Highly recommended
Brand new facility! Christian at the front was polite, respectful and got me to the unit I needed fast.
Anabelle was great and set up was easy!!
Anabell at the front desk was amazing!
Anabel was incredibly helpful during my visit to Public Storage. She greeted me with a warm attitude and made the entire process simple and stress-free. She clearly explained my options, walked me through everything step by step, and made sure I felt comfortable with my decision.
It’s rare to find someone so attentive and genuinely committed to great customer service. Thanks to Anabel, my experience was smooth and pleasant from beginning to end.
Highly recommend working with her!
I want to recognize the excellent service I received from Anabel at Public Storage. From the moment I arrived, she was very friendly, professional, and patient. She took the time to explain every detail of the process, answered all my questions, and helped me find exactly what I needed.
Her positive attitude and willingness to help truly made a difference. It’s clear that Anabel genuinely cares about providing a great customer experience.
I highly recommend this location thanks to Anabel’s outstanding service.
Thank you for your help!
Anabell was the representative taking care of my reservation and my experience was awesome.very profesional and knowledgeable about every single detail .great experience,thanks
Very good nice and clean place office staff very perfessional I recommend this place 👌.
Christian was amazing helping us get set up with a new unit.
She's very efficient and prompt.
Annabelle is a very nice person to work with, she helped us with finding the right size unit and very fast process.
Anabell was great provided excellent customer service. Helped me find exactly what needed and made things so easy. I couldn’t ask for a better experience.
Great place. Anabell was really helpful, friendly, and knowledgeable about the facility.
Muy buenas condiciones y la señora Anabel muy buena atencion
Great customer service from Anabelle- she helped me find the right unit and for a reasonable price. She answered all my questions and was able to assist me in a timely manner.
Great customer service by Christian! He was very attentive and helpful with all our questions.
OMG !! An Awesome Experience !! Annabell was Very Helpful, Polite, Nice and Explained Everything Very Honestly and Openly !! Great Experience. Annabell was the best.
My experience with Public Storage facility was incredibly.
Searching on line for a storage facility close by was easy. I could have done all my reservations and storage size picks, upper floor or bottom so on on line but I wanted to actually see the place also. Anabell was wonderful she was on site and assisted me with my reservation. She answered all my questions was a wealth of information and on top of that she had a great up beat and pleasant personality. Anabell took me on a tour of the facility showed me we're everthing was and how to access it. Using my online phone account. She definitely made the experience worth taking the ride over. In addition The place is all poured solid concrete walls. Very protected and its new and clean as well.very happy we chose Public Storage. Thanks Anabell!
Swung by the storage facility today, had the pleasure of running into Stephanie and Sergio. They were so friendly and inviting. It reminded me of the first time I arrived here and had the joy of meeting Annabelle who was also so friendly and inviting 😁 they are always so kind when I come in
Anabelle was extremely helpful when my reservation online had trouble. She took care of me and got me in and out.
Anabel was very nice and helped us get into a unit that worked for us.
I have a small space there on the second floor. I was very impressed with this architecture unique building , high-tech features and location. Annabelle was awesome!!
Very nice clean and big storage
Anabell was the best couldn't ask for a better property manager 🙌 ❤️ 👌
It has been a very good experience moving to this facility. The customer service from Anabell has been excellent. Thank
Clean facility, Stephanie was fantastic to deal with. Highly recommend!
I went to the facility in Cape Coral on Diplomat Pkwy and spoke with Anabell I believe she is the property manager
I must say Anabell is very knowledgeable about Public Storage and this facility
She answered all my questions as well as telling me everything I needed to know Public Storage policies.
Due to My wonderful experience with Anabell, I rented my storage unit as of this date!
Public Storage is very fortunate to have such a personable and knowledgeable employee!
I highly recommend anyone to see Anabell when considering their Storage needs!
I went to the Public Storage facility on Diplomat Drive in Cape Coral FL.
Anabell, who I believe, is the Property Manager, did a phenomenal job of explaining everything about Public Storage. She also answered ALL of my questions, and showed me a unit I would be interested in. Anabell is very personable and knowledgeable about your Facility. I will be using Public Storage , as I feel completely confident in picking your Facility due to Anabell!