Public Storage Self-Storage Units at 521 S State Road 434, Altamonte Springs, FL

Good

Ian was so amazing at his job. Moving can be stressful he made me feel so stress free and we even shared some great laughs thank you Ian for everything you rock

This storage facility is centrally located in Altamonte Springs, making it very convenient to access. That’s what initially attracted me—it’s close to home and seemed like a practical choice. Unfortunately, the customer service experience was disappointing. There is rarely a staff member physically present at the office, which made communication difficult when I needed assistance. When I toured the facility, I was shown a few ground-level units. However, after signing up, I was assigned an uncomfortable upper-level unit. These top units are smaller, harder to access, and often require a ladder or step stool to load and unload items—something I wasn’t prepared for and wasn’t properly informed about. Over time, I became increasingly unhappy with the unit’s accessibility and the lack of on-site support. I began exploring other options and quickly found newer, more affordable, and more customer-focused storage facilities nearby—so I moved out. 👎 I wouldn’t recommend this location. It simply wasn’t worth the cost or the hassle. There are better alternatives in the area, both in terms of service and convenience. Consider this your warning! Spanish- en español Esta unidad de almacenamiento está ubicada en el centro de Altamonte Springs, lo que la hace muy accesible. Eso fue lo que inicialmente me atrajo, ya que está cerca de mi casa y parecía una opción práctica. Lamentablemente, la atención al cliente fue decepcionante. Casi nunca hay personal presente físicamente en la oficina, lo que dificultaba la comunicación cuando necesitaba ayuda. Cuando hice el recorrido, me mostraron algunas unidades en planta baja. Sin embargo, al momento de firmar, me asignaron una unidad incómoda en el piso superior. Estas unidades en la parte alta son más pequeñas y difíciles de acceder, y a menudo requieren una escalera o banquito para cargar y descargar los artículos — algo para lo que no estaba preparado y sobre lo que no me informaron adecuadamente. Con el tiempo, mi insatisfacción creció debido a la dificultad de acceso y la falta de apoyo en el lugar. Comencé a buscar otras opciones y rápidamente encontré unidades de almacenamiento más nuevas, económicas y con mejor servicio al cliente en la zona, por lo que decidí mudarme. 👎 No recomendaría esta ubicación. Simplemente no vale la pena ni por el costo ni por las molestias. Hay mejores alternativas en el área en términos de servicio y conveniencia. ¡Toma esto como una advertencia!

Absolutely stay away from biggest crooks ever. Climate control but had to throw everything away from mold. Raise your rates to triple while at same time they are luring new people in with low rates. Fo to UHAUL storage. Wish I had.

Place is always so clean. Kit was great

4:08pm and they are closed? 4/21/2025 After waiting someone came to tour.

Very fast and friendly customer service. Prices and storage space fit my needs. Overall a good experience

Jalisa was fabulous.

Needed help with a size issue for our unit and Ian was very knowledgeable and a pleasure to work with as he helped us figure out exactly what we needed to do and walked us through it. Thanks for Awesome customer service!

Thank you jalysa

The customer service was AWESOME!!! She really helped me over the phone.. went above n beyond.. thanks for the help Jalysa..

Jalysa was amazing. Very helpful, knowledgeable, a pleasure to work with.

It a nice place but the Must get the main elevator fixed asap

Dropped in just to get some information regarding renting a storage unit. I was helped by associated Jalysa. She was very polite, helpful and knowledgeable of her job. I would definitely be renting a storage unit at this location. I would also be recommending my family and friends to this storage location for all there storage unit needs.

Jalysa was really nice and sweet and helpful ❤️

Great location. Clean. Safe. Kind staff. Call center awesome. Very helpful. Efficient company.

Brenda was absolutely phenomenal. She helped me throughout the entire process with great care. Thank you!

Great customer service by Kat.

Brenda was very polite and accommodating during our interaction.

Jordan was absolutely fantastic in helping me today. He has great customer service and was very kind to me. He answered all my questions that I needed to know. 1000000/1000000

Kit has been extremely great and helpful.

My first experience here was great! Rented a large drive up unit online.. super easy to do. Showed up and the unit was ready to go with a new lock inside. I ran out of space and needed another unit. I was in a bind. Kit came out and showed me another available unit I could rent. It ended up working out great! Kit really saved the day!! I appreciate the great service and kindness. Highly recommended storage facility. Great staff, easy access, and excellent rates! 5 stars! Thanks Kit 😉

Miss Brenda is SUPER AWESOME!!! She is kind and professional and went to EXTRA EFFORT to MAKE SURE we got the particular unit that fit our SPECIFIC NEEDS!!! She is a GREAT representation of her company and deserves a raise for the attention she gives in customer service, which is so rare these days! Thank you, Public Storage for hiring professional and Responsible employees like Miss Brenda!

super friendly staff with amazing customer service!! very clear process to get a unit and they were very helpful for my first time renting a unit. would definitely recommended renting here! thanks kit and rachel!!

Amazing customer service… Brenda was great and helped me with a unit.. great place

Karen was very courteous and helpful. She took her time to show me different units so I could make sure I was choosing the right size unit for my belongings. She also showed me how to use the app. It was a very pleasant experience.

Amazing Customer Service by Tenoa!!! She absolutely rocks!!!! Thank you Tenoa!!

The service was so friendly and helpful. I highly recommend this storage location.

Brenda provided excellent service. She showed me a couple of units, offered helpful advice, and made the entire process simple and stress-free.

Worst communication at this location. You can never get a hold of someone at this property because nobody is ever in the office. Extremely inconvenient especially if there is an emergency. I immediately received a call after this review and I will say I am grateful for the follow up. The district manager Racheal was able to help me with a situation in less then 24hrs. Brenda has also helped me and I am very happy customer now. Thank you again!

Karen at the Public Storage in Altamonte Springs on 434 was very kind and friendly in helping me finish out the transfer of one unit to another. This was a very important task for me to complete and I really appreciated her help. Thanks again Karen!!!

Great experience!

I had a great experience booking my unit online with Public Storage. The process was straight forward and easy to navigate. Brenda was incredibly helpful over the phone, answering all my questions promptly and thoroughly. Highly recommend!

Karen was great and helped me get my units very fast and helped with all questions👍🏾

Sam was very kind & helpful.

Ms. Karen was so amazing!!! She took her time and explained everything to me as this was my first time getting a storage unit. Amazing customer service.

Great experience!! Brenda was very helpful and made the process easy. The facility is clean, secure, and accessible. Highly recommend!!!!

Karen is very helpful and definitely made the process easy.

Excellent service. Sam was very helpful getting us into a unit and showing us how to use the app.

Karla is the very best on Customer service

Karla you were very kind and friendly

Thank you Karla

Tenoa gave me Excellent Service!! She is Great !!

Thank you Karla for your amazing Service and especially on showing me how to use the Public storage App, I recommend her service 100%

Karla is great she was nice to provide me with a bottle of water she is very nice. Great person to have at this location

Great experience from Karen and wonderful customer service : my mind was everywhere when it comes to moving and she made my process seamless as possible while also providing excellent knowledge and customer service through the experience. Thank you so much Karen for the wonderful experience today and taking my worries away .

Very clean. Brenda is just a very fun and kind to deal with.

Spoke to someone in the office by the name of Dan. He was rude, short in his responses and kept cutting me off. He also had no customer service skills.

The storage facility is clean and well maintained, and the front desk staff are incredibly helpful and friendly, especially Karen! Great place to rent from.

Karen was very nice helpful and orofessional

Karen was very helpful and patient, and answered all my questions. Great experience

Super professional! Karen is absolutely helpful and thoughtful she is professional and informative. Great experience I have been with the company for a year and great experience. Highly recommend.

Brenda greatly accommodated me to finding the perfect storage that I needed!

Carl was a fantastic help! Highly recommended!

Carl was amazing while assisting with renting out a storage unit!

Milly was super helpful and made the process super easy.

Carl was a huge help!

I can highly recommend they storage facility, went in looking for a storage unit for my business and process went smoothly, Karen was very sweet and patient, showed us different sizes and prices and overall very professional. 10/10 service.

So refreshing to see a new face here ! Bianca was extremely helpful and friendly !

Karen was very helpful and professional

Karen was amazing, kind, and helpful with all of my questions. I felt so secure and reassured to store me and my wife’s belongings here at public storage. Thank you!

Karen was so helpful with reserving a space for me to park my trailer. She called me as soon as one was available like she said she would. Thank you so much Karen!!

I would like to express my utmost gratitude to Ms. Karen for her exceptional patience and assistance at Public Storage. As this was my first experience with using a storage facility, I had concerns about the safety of my belongings. However, thanks to Ms. Karen's support, nothing was damaged or ruined during the entire process. I am incredibly thankful for her guidance and assistance throughout my storage journey.

Brenda and Tenoa were so helpful and made it such an easy process to rent a unit! Very friendly and welcoming.

Tenoa showed us our unit and the property was great. Excellent customer service.

Tenoa gave me great customer service!

I was helped by one of your reps her name is Tenoa in the Altamonte location. She was amazing, customer service was perfection!

TENOA Was Sooo Very Helpful and Assisted in helping me find the Infamous Stairs to get to my Unit because the Elevator was Out!! I would Recommend this Location to Everybody!!! KAREN Is Also AWESOME As Well!! LOVE THEM!!! 💯💯

Karen is great. Always so helpful.

Brenda and Karen are amazing to work with everything went smoothly!

Karen is always great no matter what I need she is awesome!

I love Ms. Karen front day one she help me with my account. MS Karen always goes about and above with me. Love her

Karen was very informative and helpful in moving in and finding help with getting rid of unwanted furniture and household items. Karen is very friendly and great at her job

I have been looking around for a storage place to put my work belongings in for over a week and every place I went to either had staff that was unavailable or they wouldn’t let me look at the unit. At Public Storage I was greeted by Sue Kim and she helped move me in within less than an hour. She showed me the unit, its insurance policy, how to go through the gate, and secure my locker, and walked me through the rental agreement. I ended up having to switch units and she graciously helped me on my day off from work by returning my phone call and helping me get a unit that was more suitable for my belongings. She is flexible, hardworking, has great rapport, and goes out of her way to help the customer. It’s been a long time since I’ve seen good customer care like this. I recommend this storage center. It’s clean, well maintained, secure, and in a safe neighborhood. The location is ideal if you’re also on your way to either the hospital or I-4 W.

Excellent location and the customer service is excellent. Karen is knowledgeable, very helpful and makes renting a unit easy. 10/10!

Karen assists me every month when I stop in to make a payment. She is very efficient and professional. I am always able to get taken care of timely.

Karen is a super star. She has helped me so much moving in and moving out and then moving in again. She is professional and courteous. She needs a raise.

Great service! Got everything rolling quickly for me

Karen was very helpful and professional

Karen helped find a a personal item that I had lost with in 48 hours! She’s awesome!

Excellent customer service by Karen :)

Brenda at this location was very friendly when she tried to help me find a perfect sized storage for my vehicle. The storage seemed neat and well maintained.

Good clean facility; good helpful team; nice tech on the gate

Karen did an excellent job.

Fantastic customer service from Karen and clean storage rooms.

Rude staff. Would not recommend.

The customer service by Karen is amazing thank you so much , she literally walked me through every step including the app process , she even called to follow up with getting my things situated. Very pleasant and informational!!

Clean and accessible. Dan and the app made it easy

Karen was very pleasant. She did a great job explaining everything. Nice property.

Karen is the only person who tried her best to grant me the dollar promotion after the caller agent messed up and everyone else didn't care to try n fix the situation but Karen even though I still had to pay full price when I shouldve paid $1 for the first month Karen should be the CEO of this company for having such a great heart and real customer service that tried to correct her best when the caller agent that didn't live in Florida altomonte springs sent me to the wrong location and gave me the wrong size Karen is the only one who fought by herself to get me what I deserved m thank you to Dan as well you guys need more people like Karen she knows customer service rather then how the rest of you have disappointed this customer thank you Larry Dotson

The worst place to store. Unfortunately we had items stored a very long time. When we retrieved them they were covered with rat droppings, live roaches crawling around, holes in bags, chewed fabric on collectable dolls and water damage. Yet this company raises their rates every single year by a large percentage, large, tried $100 more a month...moved out to competitor.

Facility was clean and convenient location. Thanks Dan for suggesting the Public Storage app!

Was looking and pricing out storage units. A very nice lady named Karen was very informative and helpful. When I am ready to rent I will definitely go there.

Karen was extremely helpful when I was there the other day.

Karen is an amazing person very pleasant to speak to. She was extremely helpful and made the process for me go very smooth. I look forward to working with her again.

This Public Storage location is spectacular, excellent service, professionalism and a friendly attitude always with the intention to help. Karen is very professional, she always helps me with whatever I need and provides me with the necessary information to give a good service.

This morning I had the pleasure to work work with Karen she was professional and personable she is an asset to public storage thank you Jackie Freeman

Karen in this office is amazing So helpful and knowledgeable Highly recommend this place

Thank you Karen :)

Karen was very sweet and helpful. Thank you.

Karen has been very helpful and accommodating. Very professional and friendly

Karen did a great job showing me the units available and was very quick with getting me a storage spot. I was in and out in no time.

I had an amazing experience the day after hurricane Nicole. Sue Kim stepped in and monitored the gate for us just so we could get access to work from our unit (the facility was without power). Thank you Sue Kim

We were looking for a storage ALL DAY, reserved online, but when we arrived the storage was not big enough. But Karen was the biggest help ever. She offered a perfect spot for our truck. Her customer service was fantastic. Karen had a welcoming personality and was knowledge of her job. Thank you Karen.

Karen's the best ever. Come to521 s state Rd 434 Altamonte Springs FL . She's an angel.

5 star service

Ms. Karen was more than hopeful with finding me a storage unit as well as showing me how they looked inside which brought me to actually upgrade from the initial one I chose! I would definitely recommend this public storage, and Ms Karen who was very helpful ❤️

I would like to thank Karen and Rachel for all their fine informative, professional, knowledgeable, kind and very caring service at the Altamonte Springs store on 434. Thank you for meeting my storage needs today. Both of these ladies went above measure to help me and make sure my needs were met. Both Karen and Rachel gave me world class customer service. Karen and Rachel, you two rock! Kudos to such amazing assistance and service. These two are a great asset to the Public Storage team! Thank you very much! All your help is greatly appreciated! Best Regards, Carol Walker

Karen was very helpful and efficient.

Karen has great customer service!

Karen was so amazing and went above and beyond in regards to customer service. She was so kind and helpful during my experience at this location. If I need storage services again, I will come back to this location because of the amazing customer service she provided.

Karen was very helpful with the rental process and very knowledgeable. She made the rental experience very pleasant.

Awesome place . Ms.Karen really helped me a lot & got me exactly what I needed!

Karen was awesome very helpful abs she explained everything into details the property is nice and clean 5 service I highly recommend to store here

Great service by Lilith!! Clean facility

Very professional, courteous , world class customer service provided by Max On Christmas Eve day can’t ask for better! Six months later , after giving them permission to direct debit rent amounts , guess what thay raised rent without any notice for 23.53$ a month! After talking to upper managment they was able to decrease amount of rent to acceptable level. That’s the way supposed to be , thank you !

As with my previous experiences with other Public Storage locations, the manager was professional, extremely helpful and definitely went above and beyond to get me into the best space for my needs. I would highly recommend Karen to everyone!!!

For the last 15 months I have rented 3 air controlled units. During that period at 521 S State Road 434 in Altamonte Springs Florida, Karen was exstemely helpful and always available to provide complete information. Karen also kept the facility very clean and empty units prepared for the next customer.

I originally spoke with Karen in the front office at the 521 S SR 434 location back in October 2021. She was & remained a pleasure to do business with as she's personable, knowledgeable, & friendly. This location is clean & was impeccable every time my son & I visited. It always looked the same & everything was in working order. I would highly recommend contacting Karen at Public Storage for your next storage space needs!!! She's the best 5 star lady.

Buen servicio muy amable thank you KAREN…

Karen was very helpful and nice and made everything so easy and helpful

Karen was wonderful helpful thanks

Max was very professional and helpful.

Karen was so helpful and accommodating for us! I wasn't expecting such a great experience from someone with that name (: (haha jk). She was super sweet, definitely come see her for your storage needs!

Karen showed excellent customer service from beginning to end. I signed up for a unit right away.

The following is an updated on the below review. I am changing the review from 5 starts to 1 start because I came to the facility after packing and un packing my truck and taking it to the 3rd floor to find out that the lock Max placed in the unit does not open. I called the customer service phone number for assistance and was transfered to the manager's voicemail. I waited about 1/2 for a return call but nothing so now I need to bring down all 12 boxes, put them back in the truck and go home. Totally unacceptable!!! ***************************************************** Great experience on having to rent a storage unit last minute. Max was awesome!!! He was very knowledgeable and professional... took me on a tour, and I was able to rent a unit immediately. Highly recommend this Public Storage facility in Altamonte Springs, FL.

Karen the property manager is the most Experience and helpful agent I have ever Had the experience with at public storage.

Max provided over the top customer service. His customer service was one of the reasons why I moved my things from my previous storage location to this one. Thank You so much

Great friendly, professional service. Clean units. Highly recommend. Property manager Karen is outstanding.

Karen helped me obtain a unit fast and easy. Great customer service

Used their services to get new storage at location for my vehicle. Max was on top of everything from the get go. Great customer device and very knowledgeable on options for storage.

Karen was super helpful during the process of my storage rental. Highly recommended choosing here for storage needs! 😄