Great service and wonderful staff
Ashley was very polite and professional with every question I had ensuring that your sites are safe for our valuables. I commend her attentive and humbling customer service!
Ashley Sprout was very informative and her knowledge about the storage unit were top notch. Thank you for have a least 1 great employee that I got to meet.
Very helpful and pleasant.
I always have a pleasant experience here. The last time I was in I was assisted by Hernan. He provided excellent service.
I’ve been renting here for a few months now and I love it. It’s clean, organized, light environment. The staff went above and beyond for me and my needs. I want to give thanks to Hernan for helping me and taking his time to thoroughly answer all of my questions along with providing me with the best customer service care I’ve ever experienced. I highly recommend renting here.
5 Stars for Lana at Public Storage. She was so helpful and answered all my questions. It has been a very pleasant experience.
Great property and management!!!
Hasten was working the Bellevue Road Location. I had to be transferred units 4 times, due to water intrusion in some of the units. Recently, we moved out of an apartment that had flooded 3 times, with zero accountability or compensation from the apartment complex (foundational flood that was covered up several times - pure negligence) and no coverage from our insurance; needless to say, I wasn't willing to risk losing any additional belongings from any water damage. Hasten quickly transferred me until we got a good unit, making sure to check each one himself. He was truly a gentle soul, who absolutely understands the meaning of customer service, along with going above and beyond! As for the water-intruded units, don't allow that to deter you. These units only had a minor damp spot; I PERSONALLY just wasn't comfortable with it, after the amount of water I've been dealing with lately. If I were storing something like a metal table, a bike, anything plastic or hard and non-absorbent materials, I wouldn't have minded the damp spot. This is my go-to place to store my belongings, in my journey to finding a forever home! Hands-down the best storage rental place! :)
Best service! Manager on site is amazing and great help! Staff friendly and beyond helpful.
Good service and friendly staff.
Thank you Hernan for all of your help today!
Had a great experience this is a very clean facility
Property manager was absolutely great & extremely helpful! I appreciate the consideration as well as the time!! Thank You
We’ve been renting here for a while. It’s always so nice and clean whenever we stop in and the front desk employee Hernan is always a pleasure to talk too he always helps out with any little question we may have. Definitely recommend this location and company.
I call this store by mistake looking for another store and the lady went way beyond to help me this is the way a business should be ran thank you
Used for a couple months no issues, would recommend
Easy storage, clean property
Had a great experience with the great staff here they were amazing very helpful.
This was my first time using a storage space and the worker was very helpful and very informative. Will recommend !
Want to thank Haiston Jamison for an awesome job he did on helping me with my storage need he went above and beyond to make sure I was taken care of thanks again .
The facility is amazing clean and no problems
All staff was very kind and helpful. And all of my belongings were kept extremely safe while i transitioned to another state
My daughter attends Univ Delaware and we chose this facility for it's location, ease of access and of course cost as the locker was only going to be used over the summer. The team welcomed us like we were old friends, they took care of our move in and gave us no problems or extra charges when we moved out. Highly recommend this facility. The staff truly was a cut above anywhere else we considered. They answered every question, email response was super quick and friendly folks that seemed to actually enjoy working there.
Couldn’t figure out how to open our door and Lana was nice enough come help even though the office was closed. Thank you
We had Liz wait on us, her service was excellent!!!! Give her a raise asap!!!
Thank you Lanna for your quick and effective response. Fast and easy to work with 💪🏼
Rusany is the BEST! After exploring several storage companies I decided to go with Public Storage based on my customer service experience. Rusany answered all of of my questions and help put my concerns at ease. Plus the location is great and easy to access.
Great service! The first person I spoke with when wanting to get a unit at this site was a young lady named, Nevaeh. She was kind and patient enough to answers all my questions and concerns over the phone and was able to secure a unit the same day without having to had been to the site yet. The next day I went to move my belongings in, she happened to be there and her energy was the same in person as over the phone which was amazing and again, she was patient enough to, then, answer my questions about possibly moving to a bigger unit and didn't mind giving me all the information needed including suggesting that I should wait on the upgrade, and so I did. Time passed and I still wanted a bigger space so my next encounter was with another young lady there named, Ru. She was straightforward and funny as we both exchanged laughs while she too patiently assisted me with all transferring and payment processing while still answering all my other side questions, as I do like to ask a lot questions, she just kept assuring me that her answering them was no problem and I could definitely feel that was true. Genuine customer service is hard to come by these days so being blessed to have came across that twice and at same site was amazing!
Was looking for a unit to store my things while between school years at UD. Great customer service. Spoke to Rusany she answered any questions I had, she was patient and made the whole process super smooth. Definitely recommend using public storage, will be storing here in the future.
Great service always great people 👍 👏
Hello to all, I've been a customer for some time and I have no complaints, from the units, staff, cleanliness, safe, overall class A, thanks again.
Lana was extremely helpful even when the office was closed. Thank you
Clean facility manager is Lana is vet helpful and friendly.
Lana was informative, professional, and patient with answering my many questions. Would highly recommend this facility!
Lana is always so pleasant to be around and very helpful.
Lana helped me out with the boxes I need to store my items. She is very helpful and knows what she is talking about.
Lana is awesome very friendly. She keeps that place spotless and feel safe storing their.
Clean facility and the manager Lana is extremely kind. She is very helpful with any questions I have.
The manager Layna is always very kind and a pleasure to talk too.
Recently came in for U of Del and had a bunch of things to stash while I found a suitable place. Lana got me set up right quick and felt like my things would be safe there. Would not want to mess with her, thats for sure. Professional and very helpful. Thanks!
Was in a squeeze and needed a place to store my things between transferring rental properties. This was the nearest location and Lana was the friendliest and most helpful person I have had in a while. She helped me find the perfect size unit and set up a short term rental for my time between residences. Two big thumbs up for PS and especially Lana!
Awesome customer service from Lana!
Lana is always so polite and very professiona
Great service and very friendly staff. Lana was great
Immaculate. Lana is fantastic!!!!
Great facility, clean and easy to access. The best thing though was the incredible customer service from Crystal. She listened to our needs, was quick to help, and really just a fun person to be around. Thank you Crystal!!
Easy access, great security and extraordinary customer service from Crystal and Lana! They go out of their way to assist and make renting here a very positive experience @
Would highly recommend, place is super clean and Ms.Lana was so down to earth and sweet as pie! I’m going to be referring my brother and friends here!!
Been here for a while and I’m always so thankful when I walk in and see Lana! She always goes out of her way to help me out with anything I need
Lana is super professional and extremely polite to me! She made it stress free and walked me through everything I needed to know step by step. I highly recommend going to this location 🙂
Taking Gma out of her kitchen wasn’t easy but she needed storage space, so I took her to this Public Storage close to her house thinking “here we GO” 🤷♂️ excuse my honesty here but that Manager is Fukkin AWESOME, Gma said to me wish my daughter turned out like that & we laughed.
Miz Lana, you made Gma’s day & that’s not on the easy list 😂 Gma said thank you & that she still feels silly.
I just love the young man Carter that I met today he was so so helpful and respectful and he listen to me complain about my jobs without having a issue with it 😂 he was amazing keep up with the good job .
Amazing customer service very informative thank you
Crystal is a terrific lady. Two days ago I was there and she was very helpful. She spent a good amount of time with me to explain all the details, and finally, I rented one of the biggest size of storage. Because of her good attitude towards me, my girlfriend and I decided to rent another similar size storage by tomorrow and leave the other storage company, which is near public storage. We were there 5 years, but Public Storage is better.
Thank you Crystal!
Christal was so helpful and she got my erental setup for me since I am do not do well with computer. She got the move in date I wanted. She stayed with me during each set of the way.She was excellent and I enjoyed her patience. Thank you
Lana thank you for always being helpful and kind
Thank you Carter for the great job you do!
Have used this storage facility 2 years in a row between house rentals for my daughter & roommates -
Its very close to UD - Its clean - Its easy !!
Lana was absolutely awesome both times helping me out !! Thanks Lana !!
This is a great place. Kept handled the storage well! I highly recommend!.
newark Bellevue public storage was amazing and also dealing with Lana and Amanda were so helpful with everything.
The customer service here is on point!!
I was having a day where it appeared that a rain cloud followed me everywhere I went, FINALLY I got to our storage unit and the manager lady was on site, she should have been a doctor cause almost instantly she like chased that cloud away and had me smiling like she was a magician,
now I know why my family loves her so much, I'm going to recommend she gets a raise cause that woman is priceless and I appreciate her,
Thank you Miss Manager
I love this place because of the staff. They are so welcoming, polite and helpful. More public storage facilities need employees like this
Lana is the best employee of public storage ever. She takes care of all your probs and treats you in the nicest way. Go Lana. :)
Fast and amazing service!
Excellent service, every time I visit. Never less. Lana and Amanda are both amazing! A must go if your looking for storage this is the one I highly recommend.
Great customer service from Lana
The clerk that works here, Lana always provides exemplary service. This place is lucky to have an employee like her. Always goes above and beyond with her services!
Lana is very informative and helpful.
I would like to say that Camille went above & beyond for me while handling business at Public Storage. I strongly recommend she receives a promotion. It feels good to be treated like a person with respect instead of being treated like a number.