Public Storage Self-Storage Units at 201 Bellevue Road, Newark, DE

They doubled my rent within 1 year. I went to the office to speak to the property manager, he's hiding in the office with the door locked. Crazy expensive, super unprofessional

This company is the absolute worst company, do not rent any storage unit from them especially the one in Newark Delaware. They sold my stuff and I’m filling a lawsuit against them. They kept raising our rent, adding all these ridiculous fees. My unit was way smaller than they originally claimed it was when I booked it. It went from 30 dollars to 70 dollars in less than a year. When you ask for a supervisor to explain those ridiculous fees nobody ever gets back to you. They told me I had until May 27th to pay for the rent, mind you they never had a supervisor call me regarding theirs ridiculous fees, and sold our property for 10 dollars when we had expensive furnitures, and my sons car that was 600 dollars brand new in the box, a bedroom set I’m still paying for, and all so much things that were with my vet 3,000 dollars. They sold our stuff on the 23rd but kept telling us we had until the 28th to pay the fee with the ridiculous fees they added. Do not rent from this company they’re liars, thieves, disrespectful and really trifling. I am still waiting on a supervisor regarding them auctioning our stuff and they have the nerves to say we owe them 380 dollars after they auctions our stuff online without properly contacting us. They will see when I go to court. Do not rent any unit from them they are the worse company to rent a storage unit from. I’m calling cooperate and filling a lawsuit against them. I want all the money for every valuable property I owed in that storage unit.

Hasten was working the Bellevue Road Location. I had to be transferred units 4 times, due to water intrusion in some of the units. Recently, we moved out of an apartment that had flooded 3 times, with zero accountability or compensation from the apartment complex (foundational flood that was covered up several times - pure negligence) and no coverage from our insurance; needless to say, I wasn't willing to risk losing any additional belongings from any water damage. Hasten quickly transferred me until we got a good unit, making sure to check each one himself. He was truly a gentle soul, who absolutely understands the meaning of customer service, along with going above and beyond! As for the water-intruded units, don't allow that to deter you. These units only had a minor damp spot; I PERSONALLY just wasn't comfortable with it, after the amount of water I've been dealing with lately. If I were storing something like a metal table, a bike, anything plastic or hard and non-absorbent materials, I wouldn't have minded the damp spot. This is my go-to place to store my belongings, in my journey to finding a forever home! Hands-down the best storage rental place! :)

Great just raised my rent again I'm paying double what I was paying when I first rented unit I can clearly see the same unit is going for $125.00 a month I'm being charged$219.00 a month plus $15 for insurance then if your late it $45 for a late fee and constant threats of property going to auction late fee for what? Sure I've been late a few times and have been a loyal costumer for a couple years and due to auction threats they know have struggled a few times so how do you reward costumer loyalty.........you got it raise the rent I think they want to make more money off you by selling your stuff plus they cut your locks off so you can't get access and that means no privacy there supposed to double lock it with my lock remaining and there lock next to it so why they cut my lock off is beyond me I guess so they can see what I have in there rummage through my ish not sure just Shady worst experience ever I can't breath easy knowing my belongings are safe I recommend go somewhere else avoid at all costs just my opinion an opinion only so please public storage don't try to sue me isn't being billionaire's enough you really need an extra $50 from me just to bring you back most can't afford when you have a budget read up on what that is or have someone read it to you while your wondering what the poor people are doing today

Best service! Manager on site is amazing and great help! Staff friendly and beyond helpful.

Good service and friendly staff.

Thank you Hernan for all of your help today!

Had a great experience this is a very clean facility

Although clean & tidy. There seems to be hardly any employees on-site whenever I had come there. What Also seems to be odd. I never knew people lived on the property. I wanted to vacuum my car so I proceeded to outlet towards office. Soon as I plugged and realized it doesn't work some young curly haired blondish young guy comes out the door by the outlet very suspect like. So I asked if he worked there and if I can use the outlet. He said he didn't work there but lives in the apartment. So what did you come check me for clearly you saw me on the camera I was there for 30 minutes putting things in my storage before deciding to come to that outlet that he came outside for suddenly when I decided to want to use it. Seems like he was up to something. Then tells me to wait for the workers. I just never knew that public storages had housing or rented apartments out to ppl on their property where people store their personal things. If that's the case someone should always be available then. When help is needed instead of it being dead without workers majority of the time.

Only once did we find and speak with someone in the office and that just happened to be my lucky day because we just emptied our locker. Almost impossible to not be charged for their lock because it's virtually impossible to give back when office isn't staffed.

Property manager was absolutely great & extremely helpful! I appreciate the consideration as well as the time!! Thank You

We’ve been renting here for a while. It’s always so nice and clean whenever we stop in and the front desk employee Hernan is always a pleasure to talk too he always helps out with any little question we may have. Definitely recommend this location and company.

I call this store by mistake looking for another store and the lady went way beyond to help me this is the way a business should be ran thank you

Used for a couple months no issues, would recommend

5 Stars for Lana at Public Storage. She was so helpful and answered all my questions. It has been a very pleasant experience.

Easy storage, clean property

Had a great experience with the great staff here they were amazing very helpful.

Not too happy with the service here. No one is ever in the office but as soon as you are late, someone is there to constantly call and harass. Also, i was notified my rate will double in March therefore, I will be switching storage facilities.

Went to go rent a space here and the manager who lives on site dog tried to attack me. Was of the leash and the owner had no control over the dog. They had to yoke the dog up and put it back in the apartment.

This was my first time using a storage space and the worker was very helpful and very informative. Will recommend !

Want to thank Haiston Jamison for an awesome job he did on helping me with my storage need he went above and beyond to make sure I was taken care of thanks again .

Great place.

Happy with service

The facility is amazing clean and no problems

All staff was very kind and helpful. And all of my belongings were kept extremely safe while i transitioned to another state

Thanks for the info!!

Great place

I had a horrible experience with Public Storage. Everything that was told to me was false information.Still waiting on my funds to be returned to my account. Each time I call it’s a different story everyday. Very unprofessional and frustrating.

My daughter attends Univ Delaware and we chose this facility for it's location, ease of access and of course cost as the locker was only going to be used over the summer. The team welcomed us like we were old friends, they took care of our move in and gave us no problems or extra charges when we moved out. Highly recommend this facility. The staff truly was a cut above anywhere else we considered. They answered every question, email response was super quick and friendly folks that seemed to actually enjoy working there.

Stephanie was very nice and accommodating but other than that stay away!! They are super expensive and have raised my rent 100% in 3 years! They only do it because they know it’s a hassle to move your stuff to another place. Also the late fees are outrageous and they will harass you if you’re even a day past due. The doors to the units are old and hard to get up and when I told the office they said they would look at it but it’s still the same almost 4 years later. If you’re in the market for a storage unit, spend a little more and go with a better company! 1 out of 10 do NOT recommend!!! Edit: Stephanie was just as rude as the rest of them!! STAY FAR FAR AWAY

Couldn’t figure out how to open our door and Lana was nice enough come help even though the office was closed. Thank you

Tina shes good

We had Liz wait on us, her service was excellent!!!! Give her a raise asap!!!

This public storage is the worst five of the customers was here since 9:30 in the morning and we've been sitting waiting for hours for someone to come into the office talk to someone yesterday and I told them that I was coming today because they cut my lock off of my storage cuz they thought that I wasn't going to pay my storage which I'm always late on my storage but they know I always pay then they called me yesterday and say oh come and get a new lock I said I'm not staying with y'all anymore and that I'm coming to get my stuff tomorrow they said okay I said will someone be into the office tomorrow so I can get my things they told me yes and now I didn't waste it called out from work running a U-Haul truck and no one was there all day That's unacceptable because now I'm have to buy another new hard talk and try another day but then it's the first of the month and they will be trying to charge me again for another month although I've been trying to get my stuff out of the storage I really do not do that many complaints I don't say anything where they call you five or six times to make sure hey you're going to pay your storage they can call you five or six times but now when you want to get your stuff no one's around no one's there no one's responding and as a disappointment

went to their office twice and nobody was ever there !!!!!

Thank you Lanna for your quick and effective response. Fast and easy to work with 💪🏼

Rusany is the BEST! After exploring several storage companies I decided to go with Public Storage based on my customer service experience. Rusany answered all of of my questions and help put my concerns at ease. Plus the location is great and easy to access.

Great service! The first person I spoke with when wanting to get a unit at this site was a young lady named, Nevaeh. She was kind and patient enough to answers all my questions and concerns over the phone and was able to secure a unit the same day without having to had been to the site yet. The next day I went to move my belongings in, she happened to be there and her energy was the same in person as over the phone which was amazing and again, she was patient enough to, then, answer my questions about possibly moving to a bigger unit and didn't mind giving me all the information needed including suggesting that I should wait on the upgrade, and so I did. Time passed and I still wanted a bigger space so my next encounter was with another young lady there named, Ru. She was straightforward and funny as we both exchanged laughs while she too patiently assisted me with all transferring and payment processing while still answering all my other side questions, as I do like to ask a lot questions, she just kept assuring me that her answering them was no problem and I could definitely feel that was true. Genuine customer service is hard to come by these days so being blessed to have came across that twice and at same site was amazing!

Was looking for a unit to store my things while between school years at UD. Great customer service. Spoke to Rusany she answered any questions I had, she was patient and made the whole process super smooth. Definitely recommend using public storage, will be storing here in the future.

Avoid at all cost. They have the most shady business model of all time. Your storage unit will start at a low price and quickly shoot up to unbelievable amounts. They try to jack up the price nearly every month. They claim it’s because of market rates, which is false, you could go to the next closest facility and get a significantly lower rate. Lol they said I could move all of my stuff from my current unit to another identical unit at there facility and my price would start at the beginning rate. Like who’s going to do all that work… ridiculous.

Great service always great people 👍 👏

Very unprofessional staff including the manager, lazy customer service that does not meet the threshold, watch out they will try and sell you a lock even if you have your own. Lazy staff that will prefer to make personal calls rather than show you the rental unit that is not even temperature controlled they will hide and take refuge in lame excuses like "our policy says this and that" yet no business professional etiquette at all. Stay away from this filthy place.

Hello to all, I've been a customer for some time and I have no complaints, from the units, staff, cleanliness, safe, overall class A, thanks again.

Lana was extremely helpful even when the office was closed. Thank you

Clean facility manager is Lana is vet helpful and friendly.

Lana was informative, professional, and patient with answering my many questions. Would highly recommend this facility!

Lana is always so pleasant to be around and very helpful.

Lana helped me out with the boxes I need to store my items. She is very helpful and knows what she is talking about.

Lana is awesome very friendly. She keeps that place spotless and feel safe storing their.

Clean facility and the manager Lana is extremely kind. She is very helpful with any questions I have.

The manager Layna is always very kind and a pleasure to talk too.

Recently came in for U of Del and had a bunch of things to stash while I found a suitable place. Lana got me set up right quick and felt like my things would be safe there. Would not want to mess with her, thats for sure. Professional and very helpful. Thanks!

Was in a squeeze and needed a place to store my things between transferring rental properties. This was the nearest location and Lana was the friendliest and most helpful person I have had in a while. She helped me find the perfect size unit and set up a short term rental for my time between residences. Two big thumbs up for PS and especially Lana!

Awesome customer service from Lana!

Lana is always so polite and very professiona

Great service and very friendly staff. Lana was great

Immaculate. Lana is fantastic!!!!

Great facility, clean and easy to access. The best thing though was the incredible customer service from Crystal. She listened to our needs, was quick to help, and really just a fun person to be around. Thank you Crystal!!

Easy access, great security and extraordinary customer service from Crystal and Lana! They go out of their way to assist and make renting here a very positive experience @

Would highly recommend, place is super clean and Ms.Lana was so down to earth and sweet as pie! I’m going to be referring my brother and friends here!!

Been here for a while and I’m always so thankful when I walk in and see Lana! She always goes out of her way to help me out with anything I need

Lana is super professional and extremely polite to me! She made it stress free and walked me through everything I needed to know step by step. I highly recommend going to this location 🙂

Taking Gma out of her kitchen wasn’t easy but she needed storage space, so I took her to this Public Storage close to her house thinking “here we GO” 🤷‍♂️ excuse my honesty here but that Manager is Fukkin AWESOME, Gma said to me wish my daughter turned out like that & we laughed. Miz Lana, you made Gma’s day & that’s not on the easy list 😂 Gma said thank you & that she still feels silly.

I just love the young man Carter that I met today he was so so helpful and respectful and he listen to me complain about my jobs without having a issue with it 😂 he was amazing keep up with the good job .

Amazing customer service very informative thank you

Crystal is a terrific lady. Two days ago I was there and she was very helpful. She spent a good amount of time with me to explain all the details, and finally, I rented one of the biggest size of storage. Because of her good attitude towards me, my girlfriend and I decided to rent another similar size storage by tomorrow and leave the other storage company, which is near public storage. We were there 5 years, but Public Storage is better. Thank you Crystal!

Christal was so helpful and she got my erental setup for me since I am do not do well with computer. She got the move in date I wanted. She stayed with me during each set of the way.She was excellent and I enjoyed her patience. Thank you

Lana thank you for always being helpful and kind

Thank you Carter for the great job you do!

Have used this storage facility 2 years in a row between house rentals for my daughter & roommates - Its very close to UD - Its clean - Its easy !! Lana was absolutely awesome both times helping me out !! Thanks Lana !!

This is a great place. Kept handled the storage well! I highly recommend!.

newark Bellevue public storage was amazing and also dealing with Lana and Amanda were so helpful with everything.

The customer service here is on point!!

I was having a day where it appeared that a rain cloud followed me everywhere I went, FINALLY I got to our storage unit and the manager lady was on site, she should have been a doctor cause almost instantly she like chased that cloud away and had me smiling like she was a magician, now I know why my family loves her so much, I'm going to recommend she gets a raise cause that woman is priceless and I appreciate her, Thank you Miss Manager

I love this place because of the staff. They are so welcoming, polite and helpful. More public storage facilities need employees like this

Lana is the best employee of public storage ever. She takes care of all your probs and treats you in the nicest way. Go Lana. :)

Fast and amazing service!

Excellent service, every time I visit. Never less. Lana and Amanda are both amazing! A must go if your looking for storage this is the one I highly recommend.

Great customer service from Lana

The clerk that works here, Lana always provides exemplary service. This place is lucky to have an employee like her. Always goes above and beyond with her services!

Great customer service

Lana is very informative and helpful.

I would like to say that Camille went above & beyond for me while handling business at Public Storage. I strongly recommend she receives a promotion. It feels good to be treated like a person with respect instead of being treated like a number.