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Public Storage Self-Storage Units at 1230 S Capitol Street SE, Washington, DC
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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4'x5'Online only price$ 29/mo
Small 4'x5'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 29 /mo $ 58Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 116/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 116 /mo $ 116Best Price Label+ one-time $29 admin fee2 units left! -
5'x10'Online only price$ 217/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 217 /mo $ 217Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 227/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 227 /mo $ 227Best Price Label+ one-time $29 admin feeHurry! -
7.5'x10'Online only price$ 252/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 252 /mo $ 252Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 584/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 584 /mo $ 584Best Price Label+ one-time $29 admin fee1 unit left!
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Southeast Washington, DC Storage Units Near I-695 in Navy Yard
Storage units in Southeast Washington, DC are near I-695 in the Navy Yard area for easy capital storage. This location is also accessible via the Green Metro line.
DC locals will love these Navy Yard storage units, convenient to the best of Southeast Washington. It can get cramped living in the heart of DC, but you can enjoy city living again when you grab one of our 5x5 storage units and stash everything that is cramping your space at home, including seasonal items and clothing, luggage, and more.
5x10 storage units are perfect for storing everything you need to enjoy the nearby Anacostia River, including boating equipment, bikes, sports paraphernalia (go Nats!) and fishing gear.
Whether you're part of a family or just want to make the most of your space, our 10x10 storage units can give you up to three rooms worth of extra space for furniture, large appliances, and oversized boxes. 10x10 storage units are also great for local businesses who want to store excess inventory, office supplies, or promotional materials.
When you're finished storing, catch a National's game just across the street, or spend a day outside at The Yards Park and enjoy the boardwalk dining and river views. And don't forget to check out the U.S. Navy Museum, just a few blocks away.
This location offers indoor climate controlled storage units, so you never need to worry about the weather when it's time to move-in or access your belongings. For the most modern way to store your stuff, use our eRental program to book a contactless move-in now, and see what getting organized with Public Storage is all about.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 744)
Donna is the absolute best. Give her a raise
Donna was the absolute best and helped me with everything 💖💋
Donna is the absolute best! She made my move into a 10x10 storage unit a happy experience! Yes happy! She’s not only professional but kind.
Donna at PublicStorage (CapitolSouth)
Super Great.
Very helpful and responsive
Many Thanks.
Greg
Donna was incredibly friendly and helpful.
Donna is perfect And friendly, And help me a lot clean propety.
Donna was wonderful and very patient. She helped me a lot and and answered all of my questions. Highly recommend.
Our moving company would like to thank Donna for the customer sevice
I really like the service from Donna, she is a very helpful person. Thank you for everything 💜😊
Donna is the best! She was so patient and kind on the phone, helping us set up our account and explaining everything. Great experience working with her!
This was my first time ever using a storage unit. But right when I arrived, Donna welcomed me and guided me to where I should go. The entire process was super easy and seamless thanks to Donna. She was kind, caring and just a joy to work with. I'm so lucky I picked this place and met her!
Excellent Customer service!!!! The woman named Karina was so helpful. She help me up grade to a bigger unit and helped me with setting up my billing so it was easily automatic deducted!!!!
My daughter got a space here and Karina was a great help. She walked us to the unit and answered all our questions. She was very professional and nice. This was our first time using storage and Karina walked us thru everything and was available to help us with a smile.
I secured a unit here temporarily to store items for my relocation and was pleased with the location, the convenience, the rate, and the excellent customer service provided by Donna, in particular. I plan to use this location again, when needed and highly recommend.
donna is really helpful！
Brian was great
Donna was awesome!!! Excellent service and she deserves a pay raise. It is tough to find good people like Donna.
Donna has been the most helpful person I’ve ever met she helped me through learning how to open and lock up my unit which I really appreciate lol thanks!
Donna was very helpful.
She was very courteous and professional.
Thank you so much for your help and time. Thank you 🙏
Ms. Donna was very pleasant and helpful during our visit. She was patient and helped us get the right unit for us. Thank you!
Donna is just an overall incredible person and you should definitely use public storage and DONNA specifically for all your storage needs. She is kind and considerate, and goes above and beyond in making sure you are comfortable and your move in/move out is easy and seamless. Really just cant say enough good things.
Donna and the team at Public Storage are excellent. They helped us every time we asked and always with a smile and pleasant manner - highly recommend
Just rented here and Donna has been super helpful. Told us everything we need to know and helped loads. Thanks Richard
Just wanted to give a shoutout to Donna and her team at Public Storage Navy Yard! Everything from the move-in to check-out was so smooth and Donna was super helpful throughout my 3-month storage unit lease. Appreciate her for also really looking out for her customers giving them/me a heads up about any potential pricing changes, deals, etc.! I was initially very skeptical about storing wooden furniture in a storage unit but I was so wrong! They have a temperature controlled facility so when I went back to my unit after 3 months to check out my furniture it was all spotless and intact! A plus for this particular facility was the location.
I recently had an excellent experience at Public Storage that I feel compelled to share. I visited the facility a day before I needed a storage unit to check out some sizes in person after looking online. Karina was the associate who assisted me, and she was fantastic! She showed me a couple of units, was incredibly patient, and answered all my questions. I appreciated her helpfulness, which made my decision to book a unit online—where I found a better price—much easier.
The location itself is very clean and secure, which gave me peace of mind knowing my belongings would be well taken care of.
The following day, I encountered a small hiccup when my movers arrived late, and we showed up just 30 minutes before closing. Fortunately, Donna was working and went above and beyond to ensure I could move in smoothly within the limited time we had left. She was friendly, accommodating, and made the process as quick as possible, which I truly appreciated.
After my move, I realized I had lost the lock for my unit. The next day, I received a call from Donna informing me that my storage unit was unlocked. She offered to put a lock on it for me and provided reassurance that I could come back, get the combination, and put my own lock on when I was ready. This level of care and attention to security really stood out to me.
Overall, my experience at this Public Storage location was excellent, thanks to the outstanding service provided by both Karina and Donna. Their friendliness and willingness to help made the entire process easy and stress-free. I highly recommend this location to anyone in need of storage solutions!
This storage hours are not satisfactory you have to have a code to do every thing get in and out and on elevators we don’t need anyone to be their because it’s very Secure maybe a security guard but that’s just a tip for you all for future reference but yet they close at 6pm instead of like 9pm or 10pm what if people can not make those hours because of work or anything else they have going on. You send out courtesy emails for me because I tried to make it before you closed and tried to access my storage that I’m paying my money for. This is my first time ever having a storage but now I know what to look for when ever looking for another storage. One with better hours !!
This is the best storage center to keep your personal or business things, safe, convenient car park, cost effective and staff are very professional.
Donna attended to me, she’s very friendly, good and patient, she helped me all through and I was very satisfied.
I visited Public Storage on March 3, 2025. Karina is an EXCELLENT! She was very accommodating and explained everything about Public Storage. Her patience is definitely a virtue and an asset for providing best in-class customer service. She went above and beyond to explain the pricing plans, gave me a tour of the facility before I finalized my agreement. I was pleased with how she provided world class service to all current and prospective customers who visited the facility while I was there. I'm excited to be a customer!
Karina is a STELLAR worker for this establishment. When purchasing my unit she was knowledgeable and informed me of every detail regarding my booking. Not only that she personally escorted me to my unit while giving relevant information regarding the location’s hours and access etc. Karina made my experience wonderful where it could have been average and I believe that she is a valuable member of this team. This location is also very convenient as far as distance from my home but the hours are not the most convenient. I would highly appreciate 24/7 access to my unit because their operating hours do not align with my schedule. Other than that, give Karina a raise!
Donna is the best! She was so patient and kind on the phone, helping us set up our account and explaining everything. Great experience working with her!
Donna has been a life saver. At the end of the year I ran into some trouble and was in danger of losing my unit but worked with me. She kept me in the loop and called to check in with me. Just now see reached out to ensure that I had secured my unit. She is the best and made what could have been a sad moment for me into a good one. Thank you so much for doing what you with style and class.
Donna provided excellent customer service.
Dana was very professional and great to work with. She was very accommodating in setting up and rescheduling my appointment to start a new agreement for the storage unit that we had for several years.
I would like to write my review for DONNA more than for PS itself. Donna was so helpful and professional through our entire experience. We were so grateful for her guidance (on a few things). Thank you, Donna!
We visited our storage unit today and needed a bit of assistance from the staff. We were greeted by the friendly, yet smiling face of Karina! Karina assisted us with our needs, answered our questions, and ensured we had everything we needed. Karina- thank you for making us feel like family!
This was my best experience ever booking and using a storage. Ms. Donna took care of me and was so polite and patient. I picked a unit that was too small and helped me upgrade to a bigger size with no hassle, and also provided a free lock that a previous customer no longer wanted. The storage units are very clean, safe, and secure. Ms. Donna is the best and I would recommend this storage #1 to anyone who is looking.
I had a wonderful experience with this Public Storage location. Karina at the front desk was extremely professional and helpful in assisting me with my unit. Thank you so much for helping me and making this process go smoothly!
Hello, I visited this location and I met Karina, who was very professional. I had several important questions and she answered all of them perfectly. She did a wonderful job of showing me the facility and all of my options as a potential customer. In the end, I was impressed and therefore I rented a very accommodating space. Thank you Karina.
Thank you Donna for the amazing customer service. She was very helpful in explaining how to access my unit and how to replace the lock.
Donna. Now THATS customer service. Kind, accommodating and offered to GET UP, GO OUTSIDE IN THE COLD and show me how everything works. Very rare.
Donna, was absolutely amazing. Excellent customer service and she knew so much about our storage situation.
And, I can't believe she remembered us! What a great moving experience
Donna was extremely helpful today!
Storage units are nice and clean! Donna at the front desk was super friendly and set me up with a unit on the spot!
Donna customer service was great. Really out us out allow us to hold the loading dock door open. Save us alot of time
Donna was always kind, courteous and professional with me every time I interacted with her. She always represented Public Storage with a winsome spirit and a dutiful attitude. You are really blessed as a business to have Donna working for you! Best wishes, continued success and multiplied blessings on you!
Donna was super helpful especially during snowy winter weather
Donna provided me with outstanding service from start ti finish. She is without doubt a force multiplier.
Donna was great! Went in to show me the unit and how to open it and use the ladder. She was super nice and helpful! Thanks Donna !!! :)
I had a great experience in store! Karina and the team were really warm and patient with me, answering all my questions. The storage facility is also very clean and well-managed.
Miss Donna, Madeline and Karina did an amazing job helping me move into my unit. I really appreciate them.
Best customer service received in years. Hats off to Ms. Donna, Ms. MADELIN AND MS KARINA. IS WAS SO SMOOTH. GREAT JOB, LADIES
Donna is always great to work with. She is professional, courteous and efficient. I've been with Public Storage for 2 years now and she has been a delight to work with the entire time.
Donna is the best! I was struggling for about 15 minutes with getting my locker to lock safely and Donna came to assist me and left me feeling like my items were safe and secure.
Donna was so helpful! I accidentally left my U-Haul dollies out at the facility, and she made sure to securely put them away for me. She was getting ready to contact me when I ran in frantically! Great customer service.
Donna was so so professional and so helpful I’m glad that she’s a part of this team. They need more Sale associates with a positive attitude like her she had empathy and the sweetest Personality it felt like I knew her personally how helpful she was
Donna was super helpful and accommodating with my reservation switch. Great customer service and very communicative Very grateful for the support provided by the store manager!!
Ms Donna has the best customer service. She answered all of my questions & made it easy for me to move my things in.
The only down side is that this location is only open 6am-6pm
Donna, was outstanding with helping me choose the best Storage Unit, best service ever.
Came here as military returning from OCONUS needing storage fast. Donna was super helpful and sweet. She even told me to reserve my unit online versus at the store to make sure I saved money! She was amazing and walked me through the storage area and showed me the unit in person. After signing up right there in the store, she guided me through using the app and how to access the building with my phone. I highly recommend!!!
Donna was fantastic! She was so helpful and provided a great experience
Donna provided outstanding customer service. She went beyond 5 stars...explained the entire process up to showing me how to use the public storage app and hours of operation for the office and the property.....
Donna was so kind, thorough, and helpful! I didn’t have a lot of time, and she was able to give me info on everything I needed and more, in less than 30 minutes. Highly recommend using this location and working with Donna to make what is always a stressful situation (moving) feel stress-free.
Donna was very helpful with selecting a unit. She was very patient, kind, and knowledgeable.
It's frustrating enough that you cannot access your storage unless the location is open, despite having a code and Bluetooth access.
It is made much worse when the location is not open during their posted hours. (Posted 6AM-5PM, not open at 9:15AM.)
Please consider allowing entry to those with access 24/7 using a daily changing passcode rather than a static one.
Always clean
Donna is great!
Donna was amazing!
Donna was extremely kind, helpful, and insightful
The agent at the desk Donna was awesome. We booked the wrong location and she was able to quickly rectify the situation and was able to accommodate us. Would highly recommend this location.
Donna at 1230 South Capitol Street SE in DC was very helpful and considerate.
I think this is a difficult job with a lot of mostly short-term interactions. She said she has been doing it for 15 years.
Staff are very friendly here, especially Donna!
Came in looking for a storage space Donna helped find the right space for my needs
Donna was excellent with her customer service
Thanks to Donna for the great customer service. This is a very busy place yet she always makes herself available to assist with any issues that come up. She made an otherwise very stressful day moving into my storage unit much easier.
Donna was fantastic! Helped us out with logistics and organizing. Very friendly!
Have overall had a great experience, but the continual drastic price increases have been anything but ideal lately.
Great prices for moving equipment, and super friendly staff!!
Great location and Donna is always kind and pleasant and helpful!
Thanks for help，Donna！
l had great service from Donna！
Sterling customer service experience. Donna was awesome -- efficient, competent, pleasant.
Thanks, Donna!
Donna was extremely helpful and provided great customer service!
Donna was outstanding with her customer service help m find my unit
Donna was very helpful with explaining the move in process
Donna gave great service and was super helpful. She showed me exactly where to keep the truck while we unloaded, 10/10!
Terrible service. Very rude people.
Donna was very helpful and nice. Decided to move out of U-Haul nearby to PS as I was treated as a real customer at PS not a pest as the entire staff at U-Haul made me feel.
Their elevators have been out of service for 3 weeks, with no date available for when they will be fixed. My storage unit is on the top floor, and I can’t easily remove or store my heavy items (the entire reason I’m renting the unit in the first place). The corporate customer service line didn’t lead to an in-person representative to help me get account credit or a date by when the elevators will be running. The website chat bot is not helpful either. I really hope they fix this issue ASAP, and credit my account for the downtime. I had an okay experience before this, but this is a deal breaker.
As an event planner and interior designer I have been using storage facilities for many years and let me tell you, I've never been more satisfied than I am right now. Ms. Donna and Ms. Karla make the Navy Yard Public Storage location a great place to visit. Not only are the staff friendly and knowledgeable, the building itself is always clean and comfortable.
I am huge on customer service and will write a bad yelp review in a New York minute....therefore I wanted to take the same second to appreciate the ladies at Public Storage for their exceptional assistance and support. KUDOS to you all for a job well done💪🏾🎉‼️
Overall, I had a very positive experience with customer service. However, the elevator has taken almost a week to be repaired, forcing my father and me to carry most of our belongings up three flights of stairs. This was extremely inconvenient. I am still waiting for credits to compensate for the inconvenience.
We are moving our items over to Public Storage and are doing so over a couple week period as we get ready for our move South. Donna was very helpful during the rental sign-up process and has been wonderful to work with. The app makes it easy to get in and out or secure areas and it’s never overly crowded, despite being in the middle of the city. I would highly recommend renting at this location!
I just transitioned from an old storage unit to this new location, and Donna has been extremely helpful with this transition! She was able to answer all of my questions along the way and help ensure that my new storage unit met all of my needs.
Thanks to Donna for helping us establish our new storage unit! Donna was communicative and helpful. The site at Public Storage was clean, well-lit, and the move-in process went so smoothly. She helped us find the right amount of space for what we needed. Our storage unit is now a convenient walk from our new office.
Donna was a great help in getting our team situated in our new storage unit. The move in went very smoothly and the unit is very conveniently located.
Our nonprofit landed at this location because of the reviews, and we are so happy we did! Donna was extraordinarily helpful in welcoming us as new customers. She went above and beyond in getting us matched with the best space for our needs. Since moving in, she has always been a cheery welcome back to Public Storage in Navy Yard! Five stars all the way. ⭐️⭐️⭐️⭐️⭐️
Carla always is willing to go above and beyond for the customer.
I had to manage and close down my brother’s storage unit in California, while I live in Washington DC. Donna was not only very pleasant, but also very helpful and efficient! She even called me to tell me when all the paperwork had been accepted and finalized. Donna made the whole process painless and easy, while I was expecting a hassle.
Donna, manager of the South Capital Street location, went above and beyond normal customer service to assist me with a billing issue. She was both professional and compassionate. It was a pleasure to work with her.
Donna use to work at the Suitland location. Her attitude was so great that I come to South Capitol to make my payments. Great customer service Donna
Thanks Donna for the service
Donna provide great service with her follow up calls. Great customer sevice
Donna.
I had a great experience at Public Storage. Donna was very accommodating and flexible to help me with an interstate move.
Excellent customer service . Very knowledgeable . Polite and curtious and always friendly !
Walked into to check out a spot before moving in. Expected to get the typical DC customer service, but Donna rocked it. Friendliest person we’ve met since moving here!
Quick and easy set up process and Donna did a great job helping us set up and get ready to get the stuff out of the house
The facility is always clean and maintained. But the star of this property is Donna. She takes the time to listen, walk through options and find solutions. She was extremely patient, attentive and helped us resolve our issues. Go for the storage - stay for Donna!
Public Storage does a great job! Donna took great care of us!
Donna was on duty in the office when I moved in, and was extremely helpful and friendly . She really went the extra mile to help me out. The facility is very nice too - clean and well managed, and at a convenient location.
Donna was amazing to work with. She was super professional and helped us with our issue immediately.
Donna
Provided me excellent service while at the property today paying my bill
Miss Donna gave me excellent customer service with my storage unit and explain everything very clearly. She deserves 10 Stars
Donna was a wonderful help added a new storage unit in about 20 mins
Donna is awesome! Very friendly service. The facility is clean and in great shape. **Update** Donna is still great!!!
After reading the reviews I chose this location and am not disappointed! The front office staff has been amazing and communicative. The facility is very clean and well maintained. All other tenants have been very courteous. I’m thankful I made the right choice!
The staff at Public Storage South Capitol Street are terrific. They keep the facility clean and are always professional and helpful. They know their customers! Kudos to Clara and Donna in particular.
I love this storage facility. It's intuitive, clean, easy, parking is provided, great location!!! And It's really Carla and Donna for me!! They have the brightest spirits and help with any and everything. I look forward to seeing them when I go. They are the BEST!!
Donna great service
Great customer service from Donna she is definitely a keeper
Donna was super helpful first thing in the morning when I needed my unit changed. Appreciate her kindness so much in helping get it all sorted.
Carla and Donna are simply the best. They really make this location shine and provide top notch service. They’re always available and happy to support in any way they can. Thank you both for helping my wife and I with the space. We know where to go if we ever need storage again!
I recently had a fantastic experience at Public Storage on Capitol Hill in Washington, DC, and I can’t praise Donna’s exceptional customer service enough. Donna made the entire check-out process remarkably easy, and her friendly demeanor created a welcoming atmosphere. Her attention to detail and eagerness to assist truly set her apart. Kudos to Donna for making my storage experience seamless and enjoyable!
Donna was AMAZING as always. Always a pleasure!
I work for Ally moving company was moving in a tenant today to the location Ms. Donna provided excellent service
Doona is awesome thanks for help
Very helpful and cheerful attendant
Carla, the property manager, is knowledgeable, experienced, and made checking in pleasant and efficient.
Donna give excellent service at it's highest
Donna provided excellent service and made sure that I left with all of my questions answered.
Very professionally run facility, clean, organized, and helpful staff. Karla, Donna, and their District Manager have been amazing!
We moved in to our new storage unit today and had a small minor issue with the unit we reserved. Donna was really wonderful in assisting us getting a new unit! She’s very professional, cordial and friendly! It was a the best experience with Public Storage that we’ve ever had!
These people are the best. I rented a 5x5 unit and I called ahead where they kindly shared all the details with me and helped me understand that the 5x5 was challenging for how much I was looking to store. They quickly helped me convert my unit to a 10x5 and refunded me entirely for the 5x5 because I hadn't moved in yet (its understandable they wouldn't be able to do that had I moved in). The day I moved my stuff in, the onsite worker was extremely kind and helpful and patiently answered all my questions. The security system is thorough.
I would recommend this place to anybody looking for storage in the DC area.
The facility is clean, in a great location, and the staff is kind and accommodating (thank you Donna for helping me with my unit, you went above and beyond for me!) Recommend to anyone looking for a little extra space in the area.
Carla is a gem! We have had 4 storage units here for 20 + years and she has been helpful and awesome to work with. I will miss the convience of this location.
This review is long over due. The place is clean and the Staff is very friendly and welcoming. Ms. Carla is always willing to assist me and answer my questions. I would recommend this location to anyone. When i signed up both Ms. Carla and Ms. Donna were there helping me out. Their service is greatly appreciated. Thank you.
Donna is the best. She will help you navigate the place and the app. She makes sure everything works for you and she is very helpful. The actual space is warm and feels safe.
Donna took excellent care of us and made the rental process extremely easy. Thank you!!!
Donna took excellent care of me and my husband. She guided us through the entire process and helped us choose the appropriate unit. She was so friendly and very knowledgeable.
Donna was amazingly helpful in explaining everything and helping me rent a storage unit here. Thanks Donna!
Donna provided 5 star service
Donna was awesome property well kept
Donna was fantastic, provided great service! Highly recommended!
Donna provides great customer service
Awesome
Donna, at the South Capitol Street location, is always very helpful and pleasant — and efficient!!!! She is top notch with customer service and a primary reason why I still have a storage unit at this location.
Donna is so very efficient, she is an outstanding employee and you all in top management of Public Storage should recognize this - she's a jewel!
Donna has great customer service she was the Bomb 💣💣👍
Working with Donna at the National Stadium public storage has been amazing for my Public Storage account, she always nice and very efficient in her assistance with any issue or problem.
EDIT! Donna is fantastic!!! The absolutely best customer service. If it wouldn't be for the constant rate increases by the company it would five plus stars!
Wach out! They attract you by offering a competitive pricing and then DOUBLE the price with no notice. I learned of the price increase only from the credit card statement.
Edit: The price keeps increasing. It almost tripled after a year.
Donna was incredibly helpful, professional, accommodating, and gives me the highest confidence that Public Storage on South Capitol is the best place for my belongings to be until I come back for them. Very thankful both Donna and this place are here!
Donna had great customer service and she was very helpful I will definitely recommend others
Ms. Donna is awesome. Very caring employee. Helped make my experience understandable and pleasant
Ms. Donna was very informative, knowledgeable, understanding and eager to help. Made the process very smooth and easy for me.
Carla was amazing. Excellent customer service. She really lift me up.I was feeling real down that day and she was Swift with her hospitality. You never know what someone's going through.100% satisfaction
Thanks Donna for all your help! She gave me a tour to see the space and how to utilize every inch before I decided on which size would fit my stuff. I love that it's temperature controlled and accessible by metro if I need something quick and not driving that day. This is my second time using Public Storage and I have always had great customer service with the staff.
Updating my review: They increased the rent on the storage space without sending an email, then said, that I had to pay the new charge on that same day, then gave me the notice on that day that the rent will be going up in three months and I guess that was my official notice that the rent will be going up. She fake tried to give me a discount on the difference in the old and new rental charge, but a few days later I got an email saying that I didn't pay and won't have access to my unit, ended up still having to pay the difference anyway.
I feel like they're helpful and nice to get you through the door. The storage unit is clean and the property is well maintained other than the mosquitos in summer, don't go without insect repellent.
Donna is the epitome of customer service. From the first step, she explained everything clearly and walked me through the process. It was the best customer service I've ever received from any company. Thanks Donna.
Donna provide excellent customer service.
Amazing server thank you!
The gentleman that helped me originally offered a suggestion of another that ended up being just what I needed and when I got to the site Mrs.Karla was professional, outgoing, and very helpful. I am sure that I have found the right space to fit my needs and I will tell friends and family about it.
The best customer service cleaning facility
Where do I start? The staff was very helpful. They didn't treat me as a number but as a person.
Shout out to Carla for exceptional customer service when I called about my rate! Polite, proactive, and gets the job done!! Thank you so much for your help Carla!!
Carla and Donna are amazing at what they do and are always willing to go above and beyond to assist me each time I come to make my payment. They are patient and kind and always make my experience pleasant and more.
Maleek was very helpful!
Donna and team are amazing!! Super accommodating and friendly.
Had a great experience at this location. Carla was very nice and extremely helpful. She answered every question I had. The entire process went smoothly. Thank you so much!
Donna was very helpful! Very clean storage place
Donna was very very helpful, patient, and kind after me explaining it was my 1st time and me being so undecided, Donna showed me options and made everything crystal clear Donna you ROCK!!! Thanks so much for your customer service.
The Team are exelent know their job and make customers happy a good and safe storage place
Lakita has great customer service!
I had the pleasure meeting Mrs Carla she was so pleasant thank you
Ms.Carla was amazing! Her customer service was nothing but the best! Thanks for letting my first time experience being the best. Totally recommend this location and Ms. Carla❤️
We’ve had a storage unit at this place for almost 4 years, and they have been great. Donna, at the front, is so incredibly friendly and helpful. The storage area is clean. The temperature is good and the set up is very convenient for parking, or bringing in a moving truck. Highly recommend.
Donna was amazing. She went above and beyond to help me move all my stuff in. I can’t thank her enough!
Very mean and rude people. We moved up our move in date by 1 day and we called this location about it. We said that we will be by around 10am-11am. We showed up at 10:45am and they were gone. No one was there, it was completely dark. We must have called them 20 different times, leaving multiple voicemails. We called Headquarters and they were absolutely horrible. They couldn't help us and told us to call the other locations nearby and they all didn't answer the phone for help. We just needed the access code but they all wouldn't give it to us. They were horrible horrible people to talk to on the phone. We wasted about 2 hours sitting there talking to customer service who did absolutely nothing. We left around 12:30 and went to the uhaul self-storage right across the street. Do not use public storage, it's not worth the money and the stress! They do not care about you or your items.
Donna was the Best Very Pleasant and Professional Great Service!!!
Donna and Carla were super helpful and very kind!! They made everything easy.
That was my first time in public storage i found the gorgeous lady her name is donna she was really nice with us
Donna was amazing and so helpful, glad to get great service from her .
Great storage facility with great staff! I started renting a unit here a few months ago and it has always been clean, well maintained, and the few times I needed to ask staff for something they were incredibly polite and helpful.
Donna and Carla were a great help! Quick and easy storage!
Came last week with my daughter to purchase merchandise we were also undecided about renting a space. Ms. Donna took us out to see the space and I was very amaze how clean the property was great customer service by the way
Donna is the most helpful! Great customer service. Thank you.
Both Ms. Carla and Ms. Donna were very helpful and the place is clean and very secure.
Staff is very helpful and units are very clean
Donna, one of the managers, was very helpful in getting me setup and showing me what I needed to know. I was able to reserve and pay for my unit online with ease.
Had a minor issue and Donna at the front desk took care of it real quick. She has helped me multiple times and is quick to find solutions to problems.
The services are very nice
Had a great experience working with Donna at Public Storage. I need to movers come in and clean out my space. She was a big help and call me to confirm the move out. I would use them again.
The staff there is very helpful and respectful. Ms. Carla and the other staff are always willing to assist you to make it easy to do what you have to do. Thanks
Donna is such a helpful manager and a wonderful person in general.
Donna made the process of selecting and renting my storage unit quick and easy. She answered my questions before I even thought of most of them.
I'm kind of looking forward to freeing up all that extra space in my apt and I feel confident that my stuff will still be in good condition when I go back to get it.
I had so many questions as this was my first time using such facility; Donna was extremely patient with all my questions; she went above and beyond to show me around the property--teaching me all that I need to know, during business and after hours of the property. Donna is very knowledgeable with an excellent customer service. Frankly, all the associates were very friendly.
When receiving a storage space from publis storage in sw the 2 receptionist was professional, helpfull resourceful, and full of life i was in there longer than expected because of that i recommend this facility to anybody because when you first walk in you feel welcome and they go above and beyound to help you thanks
Used this facility for about two years and never had any issues. Front desk was always extremely helpful and made the process very easy. Shout out to Carla and Donna for being extremely helpful while I was in the process of moving out of the unit. Carla helped me get a new lock when I lost my old key while I was deployed. And Donna opened the facility up for me early, so I could load a U-Haul and she helped me out with my last monthly payment for the unit. Both of these employees were a pleasure to work with and deserve raises immediately.
Great coustmer service thanx to Donna for service
Great service thanks
Great service
thank you ladies for amazing customer service: every time i visits this store the manager carla amazing
clean store and great service i will use the same location again
Donna and Carla provide the best customer service in DC! They are truly delightful and helpful. Spotless facility and bathroom (thanks for letting me in every time). This is management at its finest. They bring extraordinary to the ordinary. Execs: please give Donna and Carla raises every time our rates go up 😉
Thank you Ms. Carla for taking the time to tend to my complicated needs-
Also Thank you to Ms. Donna for your leadership and following up with everything-you both are awesome!
-SjP
Ms. Carla provided excellent customer service regarding our storage unit. This location is convenient.
The website says they offer climate controlled units but they actually don’t.
Donna was amazing and so accommodating! Great customer service!
So comfortable and very easy and secure to storage.
Donna the manager is amazing!!!! She takes care of you and help you with every
100% recommended
Donna was incredibly friendly and helpful! She stayed 15 minutes past closing to help me access my unit, which was a huge help and saved me the extra trips I would have had to make another day. Can’t thank her enough for her time and amazing customer service!
Very helpful and a good setup
Peace Google🪶MagicalAuntiePatrice here🦋.. I experienced a beautiful time at Public Storage on today! Lakita and Ms. Donna are extremely Magical. From the moment I spoke with Lakita over the phone I knew I was choosing this place. I arrived in the lobby, after having a goofy moment with the door😩, to two of the most beautiful smiles I had EVER seen… I was definitely in the right place.…All of my concerns were covered without me having to come up with one question (wow right?). I mean they took REALLY good care of me!!!. I am happy to be in such great hands. I will definitely recommend Public Storage to my friends and family. I love Public Storage, their stick with me
for life🤠!!!
We’ve been with public storage since 2017 when we moved to Navy yard, and are only leaving because we’re leaving the country. The facilités here are super clean, and the staff very professional. We’ve never had an issue here, and always knew that our stuff was being kept safe in a temperature controlled space. The facilities manager, Ms. Donna is very knowledgeable and behind helpful. We highly recommend this storage unit.
This is an excellent storage facility with a kind and helpful staff.
Donna was amazing very helpful
Ms Karla and Ms Donna were nothing short of a dream to work with. We needed storage quickly for our new building which opened around the corner and these ladies went above and beyond to accommodate our last minute request. They were friendly, responsive and extremely helpful. We will be using this storage unit again in the future. Thank you again for your hard work!
Donna was absolutely fantastic! She got us all squared away and with a smile the entire time. She was super professional and patient! So excited to be using this location for our storage needs!
Great customer service !
Carla and Donna were expectional with us. Probably the best costumer service I ever had! They were really helpful both over the phone and on site. They took the time to explain all the agreement details and tour the facility.
I definitely recommend this Public Storage location.
Donna and Carla were the nicest workers ever! Highly recommend renting storage space from here
Their motto is, “We treat YOUR stuff like OUR stuff!”, which is honestly pretty accurate in that they don’t really care if you have access to your things or not. They close at 6pm on weekdays, so prepare in advance to take a day off of work to access your unit during the week as you can not be there after 5:59pm. Your other option is to use one of your weekend days, but beware they close at 5pm on weekends and will aggressively rush you out of the building at 4:59pm. Additionally, they also sometimes close at random hours throughout the day, only to reopen and a random time later in the day, or sometimes not at all. Staff are nice enough I guess, but let’s be honest, there isn’t usually much staff interaction at a storage facility. All that said, if you don’t mind your stuff literally being treated like not your stuff anymore not a bad storage place. I guess it works for those that almost never need access.
Ms. Carla is the best! Excellent customer service
Talk about unparalleled customer service. Ms. Donna is truly one of a kind. She truly went out of her way to ensure I was about to get my items stored in the unit after closing, and despite inconvenience to her. She’s great, and truly should manage all of public storage. My first time using public storage and thanks to her, I definitely plan to continue to be a customer!
I used Public Storage for 4 months this year in 2 units. From the move-in to move-out, it was flawless. Carla and Donna were so helpful and patient with me as I navigated my moves and any visits I had while my things were there. I would highly recommend the space.
I came in with a ton of questions and concerns and Carla was so pleasant and patient and addressed each question and concern with a positive answer or outcome. Thank you Carla,
I appreciate all the information you provided.
Donna and Carla were incredibly helpful and informative. They delivered a cart to me before I even knew I needed one. Thee facility is easy to access and safe.
So glad to have finally moved out. Let me start with the good things though... Place seems very clean and renewed. The access system seems to work well too and there's parking inside making a city location very convenient. Prices weren't too crazy when I signed up a few months ago, but it seems summer pricing is at least a third or more higher now. Now for the bad and really the only reason for docking two stars and reason for my move out, because honestly I could've still used the unit despite my move. Carla, one of the employees drove me out with her attitude. She acts like the place is a military base and becomes so rude once you've signed up (happy friendly sales face though when you move in). She would constantly hover over me during my move in barking commands at me. Don't do this, don't do that. You need to be out of here in ten minutes. You have two minutes and now the gate probably won't open for you. You're going to get a letter from corporate (all for leaving a few minutes late, which was my fault yes, but c'mon where's being nice and having good customer respect). I visited again numerous times and would do everything I knew to be in compliance with her rule book. A glass dropped out of my unit and shattered. I could've just left it, but no, I cleaned it up as I should. I saw a trash can on the first level so I dropped it in there. There comes Carla from behind the closed door, yelling at me that it's not a trash can. I was confused, but then asked what I should've done with the glass. She then changed gears to tell me it's not for customer trash specifically, so maybe broken glass I'm just supposed to leave on the ground because I'm not going to put it loose in my car? Either way, the interaction was not pleasant, especially when she decided to come back after me to submit a report on my trash disposal to corporate. I've never seen anyone so adamant to tarnish a customer. I honestly then grew a fear of ever returning because I didn't want to be "written up" with corporate for rules I wasn't even aware of. One last example of where this came up again was move out day with my movers. When I moved in, I was told to park on the street to load in and to load in across the sidewalk... To hold the gate open with a box or blanket to block the sensor. But move out day, when I did this, suddenly that's no longer allowed and that I should use the loading doors... Which were broken for quite some time. Just tell me what to do right before, rather than yelling at me everytime I'm there. So many of the interactions were conflicting information from the last visits. So I couldn't wait to move out. And normally I hold my unit for bit after a move while I get situated. Not this time. I couldn't wait to remove everything I had and that's just what I did. When I came back for the inspection, Donna was the one who helped me. She was so pleasant and easy to work with. No hassle, no complaints, and a nice welcome to come back again. But sadly I won't due to the experience I had. It's a shame because the place is actually pretty nice as I mentioned earlier. Hoping Carla can learn better customer service skills. I am also docking one additional star for their hours. It makes it hard to access other than a weekend since it's regular work hours. My past units were open until 9pm.
Donna was very helpful and resourceful. Definitely goes above and beyond to serve her customers. Thank you so much!
The customer service is top notch, especially Wanda. Everyone was always very friendly and very helpful, the facility was kept very clean and secure, and I just had a really positive experience.
This is the cleanest facility with the most professional staff. Thanks Carla and Donna
Carla has been nothing but extremely helpful and professional .Her knowledge and willingness to go above and beyond has made this experience easy. Great customer service.
Just had an amazing experience with Ms. Donna and Ms. Carla. Thank you for taking time to understand my needs and setup the most cost efficient option for me. Good looking out for the customer. Tarrance
Donna provide great customer service
My experience with these ladies was EXCELLENT.
Affordable
Donna and Fatima were extremely helpful in resolving an issue around a previous storage unit and facilitated the purchase of a new, larger unit. Extremely attentive and responsive to my company's challenges.
A friend who passed recently has a unit here. As her executor I needed help and direction on how to access the unit. Donna was amazing. She helped me through the process and told me what needed to be done. Luckily I located the key (after Donna told me what to look for). She and her associate were so pleasant and knowledgeable. During a difficult time I really appreciated the kindness and understanding they showed.
Excellent customer service.
Had a problem with access to the unit but the staff was very attentive and helpful.
Came in today to make payments on my account excellent customer service from Donna
Great customer from Donna
Super helpful staff!
Clean and accommodating, not to mention affordable. The staff is wonderful, especially Donna, who is extremely helpful with a great sense of humor.
Donna provided me with excellent service today. She's knowledgeable, kind and was able to help me with exactly what I needed. She's amazing.
I came in to get some packing supplies and Ms. Donna helped me get the boxes that I needed. She also asked me about storage. Informed her I didn’t need one at the time. But if I do, I am absolutely coming back to this location. This is what you call customer service! Thanks for showing it still exist!
My experience with the young ladies at this location have been beyond my wildest dreams. Tiara was just awesome with the customer service, she delivered. She went above and beyond her duties with me and my help. I want to thank her from the bottom of my 💜❤️. God Bless her for doing such an outstanding job. Not sure of her last name don't have her card with me at this time. Everyone that I have come across from my experience treated me very well. Carla and Donna also. Thank you all so much. My 1st time ever having to use a storage space.
Donna was very pleasant answered all my questions about my rate increase for march
I’ve been a customer for over a year and highly recommend this location. Huge shoutout to Carla who was extremely nice and helpful when I went in to transfer to a larger unit today. She was able to find me one on the same level at almost the same price. Super quick and easy, but she still had time to give me information and tips about the app and that will make gaining access even easier. Secure and clean as well.
Carla was awesome. I had a lot of questions and she answered every last one of them. She is the most knowledgeable associate that I have spoken to. I have called this location before and did not receive the same service. I definitely can trust Public Storage with my personal belongings because of Carla. Thank you!
I went into the store looking for boxes for a move and met Donna! She was such a big help to me, very knowledgeable and kind! She gave me hints and tips on making my move smoother and I am grateful to her! I will always come back to her for all my storage and moving needs! Thanks Donna😘
Donna was very helpful and patient with me. She made my move out experience painless. If I need storage in the future I will be coming back. Thanks for everything!
Ms. Donna provide 5+ service