I've been a valued customer for over 20 yrs., ive even rented in different states and have always been happy and well taken care of. Been known to give praise to the staff for excellent customer service. Unfortunately, that had come to end due to all their new policies which seems to be nickel & diming their customers to death. I recently got laid off of my job, I called about every week letting the office know what was going on. Ive had the
storage for over a year, missed 1 payment and they cut my own lock that purchased myself & put a lien on my unit and charged me way more than was passed due then had the odascity to charge me for another lock. I understand business practices need to be in place however 1 mo doesn't make me a delinquent payer. Which is why I was calling them letting them know the status of my situation. I WILL BE EMPTING OUT MY UNIT AND WILL NEVER DO ANY KIND OF BUSINESS W THIS COMPANY EVER AGAIN.
Clean facility, you cant beat the move in deal and Cindy and Krista were both super friendly and helpful. Highly recommend this facility for your storage needs
Edit: Things are now back up and running. The elevators were shut down by the fire marshal on Dec 28th. I am now 2 months in to not being able to access my stuff, but they are still charging me storage while holding my stuff hostage.
Amber at the Tutt location is kind, knowledgeable and professional. She was helpful and answered all my questions.🙂
Amber was a terrific help and made everything smooth and easy!
Neither of the elevators are working. The front elevator hasn't been working for months. Now the back one doesn't work. Back door isn't working as well. My unit is on the 3rd floor. I'm going to be 65 years old this year and they want me to use the stairs. It would be nice to vacate the unit but that would leave me hauling my belongings down 3 flights of stairs. What about safety? People can get hurt especially senior citizens. I wanted to show you the flights of stairs I had to carry my belongings up. The restroom had no toilet paper or paper towels to dry your hands. No out of order signs on the elevators that are located on the floor your on.
Amber is amazing! She resolved a issue that popped up on my account and handled it the same day...
Thanks for having her on public storage team
It was great—until one door and one elevator went down for more than a month, and now BOTH elevators are down for at least 2 weeks. 2/3 of your customers are on upper floors. How can you not make the necessary repairs on a timely basis? Ridiculous. I can’t move out of the unit because I need an ELEVATOR. So poorly run. Avoid.
McDowell Moving loaded a unit here the other day and they have nice units!
Very helpful and quick to assist us with everything (Gidget)
Wow what a great experience! Jennifer and Ryan at this location was very helpful and very knowledgeable thanks guys
I moved in and immediately found out that the A226 unit i rented had been robbed several times. The owners refuse to put cameras on this hall and I was furious because we put our stuff in for security. What a joke. So I moved out about 10 days later to another storage company that had more security and cameras. They also told me a got a $20 credit which was a lie. Don't rent from them.
Amber was very pleasant and helpful
Amber was awesome and very helpful in making sure the entire process was as smooth as possible! She was very friendly and made sure I was taken care of. Great customer service and I highly recommend this location and Amber!
Mike helped us with swapping out a huge storage I needed to a much smaller one & he was great. Smooth process, very helpful!
Mike helped me out on a Sunday when he wasn’t supposed to be here!! He was a life saver. Ran out of room and needed a smaller unit for the rest. So appreciate him.
Very spacious inside for moving through halls. Carts always available for loading and unloading. Very helpful staff. Units are very clean.
Amber is professional and charming. This facility is managed better than most.
Amber is really a wonderful asset to your company. She was help very helpful and helped us with all of our needs. Hats off to her!
7 months ago I had posted that this was a "Great spot for storage space. Julie got us all set up with our unit. We love that it's so close to the elevator for convenience." However today I went in to pay my bill after working in my unit early in the morning I was greeted by a very nice man I don't know his name who told me I'd I needed anything I could come down to the office. I ended up going to the office and having to knock several times on the inside door, there were sound of someone in the office but it was 11:30 am and still locked. With no answer after several knocks I went out of the building to go through the front door which was still locked up. A larger lady came out of the back office while still on her cell phone and had to turn on lights for the office. Why wasn't the office open until 11:30am? That's very confusing for business. I miss Julie she was always tentative to us her clients.
I highly recommend Amber Cranford at this location I needed a unit in a hurry and she was so kind and patient. When you need service, this is the first place to go to!
I recently called Public Storage with a ton of questions about renting a storage unit, and I had the pleasure of speaking with Cindy. I have to say, she was absolutely amazing! She was incredibly knowledgeable and patiently answered every single question I had.
Cindy really took the time to understand my needs and helped me figure out the perfect storage solution. What impressed me most was her friendly and helpful attitude. She made me feel totally comfortable and confident in choosing Public Storage.
The whole process was a breeze! If you're looking for storage and want top-notch customer service I would recommend this Public Storage Location!
A 3rd of my storage unit is useless cause a water pipe thats 1 1/2 ft in diameter taking up the top. Paying $90 a month
Bryan was so very helpful as he assisted me with my bill today. I was very glad he was in the office, I panicked a little when we walked up and the lights were off but so happy I didn't have to return. Thanks.
The district manager, Tiffany, was so helpful when I was charged an extra month. I had an issue with my keys being misplaced and being unable to remove the lock, and they were able to get a locksmith and refund me for the month. She even texted me on a Friday evening to ensure I got the refund as soon as possible.
The facility is amazingly well-maintained; welcoming scents, clean restrooms, ample carts available to assist with offloading, and WONDERFUL STAFF!!
Julie C. assisted us with our move-in. Julie C. provided impeccable customer service, I felt like I knew her for years. She was extremely personable, extremely friendly, and absolutely professional.
She was very patient and well versed, being able to answer all of my questions and concerns. She gave me multiple storage size options, toured me around the facility prior to me signing my documents, and even dedicated time to telling me the history of Colorado Springs knowing that my husband and I are new in town.
I could not ask for a better storage facility experience. We are very pleased.
I want to thank Julie for her help today. Thank you for your patience, kindness, and sincerity in setting me up with a unit. It was a pleasure and a refreshment speaking with you today. God bless you 🩷
I completed the entire process online and only spoke to someone when closing my account. Made everything very simple and was able to get inside my unit same day. Good prices and seems like good security. Only rough part was the bathrooms being gross or closed. Would definitely rent here again regardless!
Michael was phenomenal, he explained everything throughly and walked me through every step. Fantastic job!
I had no issues with my unit move-in. The facility is extremely nice and clean and the staff are very, very friendly and helpful! The prices are competitive and the location is great!
Jenn was great, going to recommend to friends in the future.
Julie is very helpful and goes out of her way to help her customers. I've rented since the store opened and absolutely love this place. Super clean and secure. Definitely would recommend someone renting here. Please go see Julie for awesome customer service.
Julie has been extremely helpful with all of our storage needs! We have had an amazing experience here!
Public Storage was easy to rent online.
The facility at 3855 Tutt Blvd in Colorado Springs is very clean, in a safe neighborhood, and all units are inside.
I rented a climate controlled unit near the elevator. It’s an extra $5.00/month for a unit “close to the elevator.” Renting the space online, I didn’t know the size of the property so I wanted to be sure the one I rented was easy to access. With 3 floors, I don’t think it’s worth $5 extra a month to get a unit near the elevator because the property isn’t that big. That said, I am very happy with my unit.
I LOVE the company app. It’s easy to use AND you can unlock the gate or doors with just one click in the app. Very nice feature.
On my 2nd day to move stuff in, which was a Saturday, the property manager, Julie, said hello and let me know I can unload near the sliding doors. This was super helpful to know! She was very nice and professional.
Overall, I’m super pleased I chose Public Storage over others.
experience was super easy, and Julie was super helpful. thanks Julie!
Every time I interact with Julie, she is always so friendly and helpful! This facility is great. Secure and clean. Great customer service!
Julie was absolutely wonderful and very helpful signing me up to get my unit.
Julie could not have been more knowledgeable, helpful or friendly. I would highly recommend Julie and this location to family and friends.
Very nice lady, willing to help us out and answer all our questions
Very nice and clean. A very spacious rental .
Julie was awesome and found us the unit we needed.
Quick and efficient to rent a storage spot. Multiple sizes to choose from.
My experience here has been nothing short of amazing. The staff are friendly and helpful, they maintain a clean environment where you can store your loved possessions securely. I will always recommend this public storage and the customer service will keep me coming back.
Kelsey was incredibly kind and professional, making the entire process smooth and stress-free. She took the time to answer all my questions and made sure I was comfortable with everything. I highly recommend this location for excellent service!
Julie in the office is so helpful and kind
Kelsey was amazing! So friendly and accommodating. Love her!!
Very friendly staff! Julie and Jennifer were very accommodating and helped me figure out where my unit was! I had a very good experience on my first visit here:)
Good spot was able to fit all I needed for my work
Today when going to public storage I got miss Kelsey and she was and absolute joy to work with, immediately fixing all my problems with my storage room
Very friendly, organized and great pricing. Highly recommended
Kelsey did a great job helping me through the initial Rental process and account creation. She made sure it was easy, straightforward, and was also very friendly. If you go here, ask for Kelsey.
Kelsey Is the sweetest lady. she dropped everything to help me out and show me all my options. I’ve never had a storage unit before so her taking her time and showing me all the sizing and pricing was very kind of her.
Kelsey was very patient and helpful in getting me set up.
Kelsey was very friendly and helped me set everything up over the phone, which made it a breeze to do. I’m extremely happy with the service provided and glad I picked this public storage!!!
We met Julie today, and she has outstanding customer service. She took the time to show us a couple different units, explained the rental process, and helped us rent the unit we wanted. Julie is friendly, knowledgeable, kind, and works hard to keep the building clean. We feel comfortable and secure storing our extra stuff at the Tutt location (which is only a few weeks old). We also like that it's close to our house and in a safe part of town (near Costco). Bravo, Julie...you ROCK!
I have dealt with PS in the past and this time renting a unit was nice and easy. The unit was just right and the service was wonderful. Julie was very helpful and answered any questions I may have had. I feel safe leaving my belongings at this facility. The place was new, nice, and clean.
Julie made my first time using Public Storage a wonderful experience. She took the time to answer all my questions and more. This location is 3-weeks new, so everything is clean and secure. Great deals going on!
Gidget and Kali were very professional and pleasant!👍
Julie is truly amazing , she helped me finalize my agreement and had no problem showing me the units I was interested in seeing. Julie is personable and cares about the best interest of the people.
Jennifer was amazing. She welcomed us in, answered all our questions, and showed us to our unit. She was extremely helpful. The facility is brand new but was easy to find and had good loading docs and cart available.
Mel was super helpful and a very nice person to deal with. 10 stars