Public Storage Self-Storage Units at 3601 Blue Horizon View Dr, Colorado Springs, CO

Heather was very knowledgeable and helpful with all the questions I asked and made the move in process very easy

Great service

Haleigh is a joy to work with!

The manager Krista is incredibly incompetent. Staff is rarely to be found during posted business hours. Company policies are not coherent and stable enough to be reliable. Find another location. You have been warned.

Very helpful.

Came in to get a last minute storage for some extra things from my move and Patricia was just the best help in helping me find the a unit to fit my boxes and extra belongings. Walked me through all the steps and made me feel attended to! Recommend her for every person looking to get a storage at this location

I had the best experience with Ms. Patricia, she is so nice and helpful, went above and beyond to help me.

I go to look at a unit I reserved. The property manager was off-site for more than an hour during business hours. The customer service line told me to complete the digital rental application to pay to get inside, and they'd refund it or edit it if I wasn't satisfied with the unit. I pay it. I get inside. I estimated incorrectly, and need a larger unit. I call back and ask them to edit my unit. They said the property manager has to do it. I ask them to refund everything then. They said the property manager has to do that too. I asked them if I could drive to another location in town and have them process the refund. They said the property manager on-site has to ALSO do that. The one I've been waiting on to show up this entire time. I showed up at 3:20pm and finally left at 4:35pm. They close at 6pm. I paid $50 to sit in a parking lot for an hour.

👍 Trish was real nice.

It was great. Patricia was great!!

I was helped by Patricia and she was wonderful. My day was beyond bad and she went out of her way to turn it around. The facility was clean, affordable, and the staff was amazing, Thanks, Trish!

Patricia was the greatest help ever! I am glad my things are able to be kept clean and safe! Highly recommended!!!

The facility has been awesome and Trish has done an excellent job helping me keep my head on my shoulders while we've been moving.

I do not recommend Public Storage. Rate increases multiple times. Recently, Public Storage inceased my bill by 39%.

Paticia was delightful

Patricia is so kind. A pleasure :)

Krista did a great job helping me out. She was very nice and kind throughout the whole process!

Trish is literally the nicest person I’ve ever came across at any storage facility.

I cannot believe how unbelievably friendly and helpful Patricia was! It bummed me out that we were unable to find what what we needed here, but I cannot begin to tell you how thankful I am for her help in pointing me in the right direction! Patricia, you rock!

Krista was very helpful

Can the facility be accessed by a 18-wheeler?

Excellent service, clean facility. Pat was so nice and helpful.

Good location & very Clean. Patrica (not sure of her last name) was extremely polite and helpful. She made sure to answer all my questions and made it a pleasurable experience. I would recommend this location for your storage needs.

Wonderful experience. Trish is extremely helpful and pleasant.

Patricia was very friendly and helpful when I went in last week. She made the experience very pleasant and answered all of my questions!

Krista was great! Very helpful.

I was there bright and early when the office opened. I was greeted professionally by Krista who was extremely helpful. She was able to get me in and out very quickly and was very knowledgeable of her property and what they had to offer. The facility was very clean and customer service was impeccable! I would definitely recommend this location for anyone who is looking to rent a storage unit.

Customer Service is amazing, I was deployed and had no worries. Even through the hard times with COVID the staff was very caring.

Krista is very helpful

Convenient location, the building is, I believe, less than 2 years old and it is very clean. I stored my household goods here for almost a year between moves and everything looked great coming out. The staff was always responsive to questions and helped us to find a 2nd unit as close as possible to the first when we needed it. Easy/direct access to the 2 lower levels (1 in front of bldg, 1 in back), and there's a quick/large elevator to get you to the top floor if you have a unit there. Never had to search for a cart - they were always around at the entrance. A great choice for storage. Tip: check the corp website at different times for the best pricing.

working with Krista in the office was an absolute pleasure! she knows what great customer service is all about!! i would highly recommend the location at 3601 Blue Horizon View Dr to meet your immediate storage needs.

They go up on the rent every other month. The customer service is horrible. If they even decide to call you back they are horribly rude. Spend your money elsewhere.

Very helpful customer service

Betty and staff was courteous knowledgeable and professional. Thanks Girls

Very few legitimate storage renters. Seems like more of a place for conducting surveillance on people who are truly renting units. Never an employee in sight to offer assistance or to be seen walking the facility to check if everything is on the up and up. Mainly midsize SUVs and jeeps are what you'll find lurking the parking lot. Out of all the units supposedly being used based on the amount of actual locks on units, the only time I ever see anyone else in the facility is when they just happen to be utilizing their units.. but those units exist only in the same hallway as me and never anywhere else. So my hallway is always busy but only shortly after I get there and until about 5 minutes after I leave. The facility seems only to be busy when I'm there and never when observing from a distance or passing bye on my way somewhere else. Call me crazy but see for yourself. Gangstalkers are flooding your city Colorado Springs. Don't let these people get comfortable. You too will become a target in no time. Laugh as much as you'd like. Our world is changing and it's not for the better.

I never write reviews but we've had a very poor experience thus far. Be warned, the manager (Krista) has an arrogant attitude and will be unwilling to work with you should you encounter a financial hardship. Good luck getting in touch with anyone at corporate either. I left several voicemails with them and never heard back. Great looking facility but horrible people to deal with.

Really fairly priced, clean, perfectly sized spaces. The couple of times we have talked to staff, they have been very kind and helpful.

My stuff is safe

Good experience! Clean facility, air conditioned and an easy rental experience

They do their job

Pretty far.... Pretty cheap though

The location on Blue Horizon View Dr is a very nice facility which is clean. The staff namely Krista are courteous, patient,professional and attentive to the needs of the customer. I have Stg in Indianapolis as well and have been impressed with both locations. I highly recommend Public Stg to anyone needing storage at it’s best.

Their facilities are very nice and clean, and they have excellent customer service! Tiffany (I believe she's the district manager?) was very attentive, responsive, and helpful to me during my time with them. Any questions I had for her or help I needed, she was very timely in getting back with me and with helping me reach a reasonable solution. She def helped make renting a storage unit not a huge headache/hassle! Thank you guys!!

5 star service definitely. Thank you, thank you, thank you

Facilities are nice and clean. We were quickly greeted and helped for our new storage. My only complaint is the facility itself as it has walls in places that don't make sense, I'm not sure if that's just a design error. When taking belongings in it was kind of annoying to maneuver around all of the awkward walls and such. Honestly this is such a small inconvenience anyways.

Brand new facility that is currently offering discounts on its storage spaces.

Krista was very professional and courteous. Two thumbs up for Public Storage. New and very clean facility.

An absolute costumer service. Brandi and Krista were very friendly and helpful with providing information and made our move process less stressful. Thank you so much!

Absolutely loved working with Krista and Brandy. Excellent customer service and made a complex process so seamless. Thank you both!!!

I love this place! They make it easy to do business with!

Great customer service. Recommend it.

AMAZING customer service!! The lady who helped me (I believe her name was Julie?) was very kind, fast, and made the process super painless. I highly recommend this place for storage!

Easy to rent units and adjust units as needs change. Clean. Secure. Friendly staff. Efficient. Easy to access with app as well.

Julie and Krista are awesome!!! They definitely know what they're doing helping me find storage!! I would definitely recommend this location to my friends and family!!!

Great team to deal with

Julie and Krista are amazing! The property is well maintained and they answered all of my questions

Expensive

Julie was friendly and helpful! The rental process was easy and we are very happy with the facility, rental unit and security.

Julie is absolutely amazing at this facility! She treated our crew greatly and made sure our company was taken care of. We will be returning for any future needs(: Thank you!

Today for work we needed to count inventory for a work function. We ran into Jo there and she made us feel at home and even offered to take our trash out to their dumpster. This gesture was very kind and a great way to show true customer service. She will make sure all customers feel important and puts customer service first. Remarkably the inside storage unit hallways were clean during my visit and my coworker mentioned that he hasn’t had a negative experience with anyone here. Give this place a chance for your storage needs.

Jo is amazing. Which made us wanting to get a storage unit so much more enjoyable. I love how they have indoor only for your storage place...very secure too. I'm sure other places are great the this place is the best.

Don’t waste your time. Horrible service.

I was not sure the storage space needed, but the staff helped me through the process. Leanda was did an outstanding job of completing my contract, showing me the storage space and how to access it. I recommend Public Storage for anyone that need storage.

Clean bathroom

We walked in and were immediately greeted by Jo, she was so sweet. She offered to let us view the storage unit we would be getting to make sure we were satisfied and walked us up to it. She was very amicable, her customer service was on point! Everything was explained to us thoroughly and the facility was very clean. 10/10.

Tatyana provided excellent customer service after a mix up from my online booking. She ensured I got exactly what I needed and resolved my online issue, impressing me with her genuine caring, personable and professional attitude throughout that ordeal. Public Storage is lucky to have such a great employee!! Also, the entire facility is spotless, carts are readily available to use, and ease of access with an elevator is superb. When you need extra storage for a great price, I highly recommend Public Storage and be sure to ask for Tatyana...you will have a stellar experience like myself! 5 Stars are not enough! Thank you Tatyana!

Wonderful customer service from Krista in explaining prices and availability about the units. Very welcoming and clean place to go to. I highly recommend this place. Really liked it here. 😊

Easy access, clean facility and great staff. Krista help us get a unit, the process was fast and easy.

Great customer service from krista , I have used other places before and this has been the best so far thanks for everything.

They are very clean, wish they had more carts available and you could get in after 9. Other than that it's good.

Very nice, environmentally controlled, easily accessible facility. Krista is great and the monthly rate is very reasonable. Best value I've come across for storage.

Cool and clean!!

Very clean.

East door is out of service, creating an inconvenience

Great prices and helpful staff. Great experience.

This is the friendliest, cleanest and best storage facility I’ve ever been to! It was fast, easy and efficient and the best experience renting from somewhere I’ve ever had! I would definitely recommend this place to anyone needing one. Thanks Tiffany for helping make my not-so-great day little easier for me! 😉 Tamera

Great people at this location. Very helpful with great customer service. Would recommend to anyone.

Good

This Public Storage is very clean, reasonably priced, and readily accessible and close to where we live. The entire process of getting into a storage unit is pretty painless using Public Storage. They have a wealth of information on their web site and their staff are helpful, courteous, professional and eager to assist you in finding the right unit for your needs.

I couldn’t have been happier with my recent experience at Public Storage on Blue Horizon Way , Colorado Springs , Colorado . Alan was there to greet me and to walk me through all the options they had to offer . He was very professional , courteous and above all , caring , which is a rare quality in today’s society . Thank you Alan .

The team member helping me was very respectful and patient. He walked me through the rental process and made sure that I understood everything

Go see Krista...Great facility, great prices

Very helpful, priced right! Rented my unit with little hassle. Thanks Alan!

The facility is very clean and relatively easy to get around. They offer carts you can stack your boxes and other items on so you don't have to bring your own. The folks are nice and seem to know their business. They do try to talk you into a lot of extras like de-humidification items, terribly overpriced moving boxes, etc. I'm sure this is simply corporate policy vs local policy. The reason for the 4 star vs 5 is that the company does NOT pro-rate the last month's fees. We could have moved everything out on February 6 but decided to "sit" on our two units because of this. Naturally, this prevented Public Storage from being able to re-rent them for the rest of the month. But why should you be flexible if they're not going to be?

Awesome help! Rented my space today!

Hard for 18 wheelers to turn around

Very clean location. Amazing customer service. Manager Krista was very helpful and friendly.

Isreal and Krista were very helpful and patient in explaining and showing the storage options available. Prices are great, and the facility is nice and clean. I've used other storage facilities, but this is the nicest and best value.

This is the nicest storage facility we have ever used! The people were very helpful and found us a space that was easy to access from the rear loading dock. I like the fact that it is climate controlled. Would definitely recommend!

Great place great people

The associate that assisted me when I set up my account was very helpful and friendly. He mad sure I had all the information I need from how to get through the gates payment options and such. Also very pleased with the affordable prices. 10/10 would recommend.

The storage closets range from small to large. There are inside storage units and outside storage units, but really small hallways inside.

Beware hidden insurance fees. $1 turned to $60 really quick.

Clean, convenient, friendly and helpful staff. One thing to watch for though is that you must provide insurance for your unit or purchase from them. It's not expensive just be sure to add that when calculating your total monthly costs.

It's a nice place. Brand new. All climate controlled. Caleb and Krista were very friendly. I was pleased with my visit.

This property site is very clean; great customer service. Sam is funny, personable and professional. Keep up the great work!

Rollando is very courteous and professional. He has given me excellent customer service and by the book. He definitely enjoys his job and is very caring. I have worked in customer service for over 30 years and it is hard to find good employees such as Rollando. He is a definite asset to public storage and I hope your corporate office knows this.

I received excellent service from Krista. My situation was very challenging as I live overseas, but Krista was able to bring out-of-the-box solutions to navigate the corporate policies and help me secure the appropriate storage unit for my furniture and boxes. I highly recommend working with her. The facilities themselves were very clean and well kept. I recommend them highly.

Krista was very helpful. New clean convenient location with good rates.

Aaron and Tiffany were the best employees ever😀😀😀

New facility off N Powers Blvd and Old Ranch Road. Nice, new, and clean. Krista and Sam were very helpful and friendly from the moment I walked through the door. The process was quick and simple. I like that they took the time to take us to the space and let us see it before we did the paperwork.This was the best experience of my I've had getting a storage space, compared to other storage companies. Both ladies continue to be helpful and friendly. Company is very fortunate to have two great workers.

Sam is friendly, helpful, caring, knowledgeable , and a pleasure. I am very impressed. The unit looks clean and safe!

Excellent experience from start to move-in. Online reservation worked well. Contact from manager (Krista) to confirm signing appointment. Went very smooth. Outdoor access rented space was spotless, no insects or anything. Total time to inspect space and sign rental agreement was less than 30 minutes. Thanks again.

Jenn and Krista were so helpful and with my reservation and answering all my questions. Nice new and clean facility with 18 wheeler access. Definitely recommend!

Nice, new, clean facility. Jenn was so helpful and friendly from the moment I walked through the door. The process was quick and simple. I like that Jenn took the time to take me to the space and let me see it before we did the paperwork.This was the best experience of my I've had getting a storage space.

Great service krista was amaizing helped me out perfectly

Called for pricing today spoke with Steve. He was very friendly and knowledgeable. Great customer service! I will most definitely be going to Blue Horizon Public Storage for my storage needs.

Sam was great and really helpful. She answered all questions we had.

Krista was very nice and helpful and got me in and out in no time 😁 !! Yall got a good worker dont loose her!

Krista was very knowledgeable and helpful, facility is very clean

Great Service! Krista was so helpful in getting me set up!

Sam was very helpful in getting a storage unit! Great customer service! Prices are great and it's a brand new facility.

Sam did a great job and made the process of getting the right storage unit very easy.

Thank you, Krista!

Pros: - Staff: "Sam" is a rock star! Courteous, efficient, and knowledgeable. - Interior: Climate-controlled - Carts: Smooth & maneuverable - Elevators: Wide and well-lighted Cons: - Front access door: Inoperative for weeks after the facility opened - Parking: No place to park outside the rear access door -- one side is a fire lane with "No Parking" signs; parking on other side blocks exterior units; parking in the middle blocks the door - Driveway: Slope is steeper than It needs to be for drainage; result: carts roll away while you're trying to load / unload them - Access door: Remains (fully) open for < 5 seconds - Interior corridors: A bit narrow - Interior access door: Way too narrow, located in a corner, and has a spring-loaded door closer; all of which makes passage difficult, especially with a cart. Ironically, this makes it more desirable to have a unit on a different floor, because the elevator is way more accessible. - Units: Every unit has a horizontal reinforcing bar, ~ 3 feet off the ground, that runs the length of one side of the unit; this prevents you from placing boxes against the wall, resulting in reduced stability when stacking

Wonderful customer service!

Very clean and good prices.

Wonderful folks and a great experience!!!

We met with Orlando and he gave us a tour of the building first. Orlando was extremely friendly and made the whole process quick and easy and stress-free. Very pleased with the whole process and glad we picked this storage unit. 👍😄

Rollando was awesome, and took good care of me. Brand new state of the art location. Check it out!

Orlando was extremely helpful and very knowledgeable. This location was exceptionally clean and provides everything you need to make storage quick and painless. Prices are fantastic and staff goes above and beyond to help you. I Would highly recommend this place for storage.

Great service!

Great Clean place to store my stuff, and the staff was very helpful/ knowledgeable about the rental terms. Would definitely recommend using this place to store your stuff.

Krista was very helpful priced decent easy access to location