Public Storage Self-Storage Units at 640 San Pablo Ave, Pinole, CA

Stacy is the best. Very helpful nice great service with a smile.

Stacy is the most amazing manager the Public Storage has she’s very tentative to your needs and she make sure that everything is probably done all paperwork all storage units insurance is on target before you leave. She is the most wonderful person that they could have ever got to work at a job. Good job Stacy.

I just opened a storage at Pinole and this is my second time to talk to Stacey. She is the most accommodating and helpful person i ever met. She even helped me on completing the forms as my phone is not working. I am so stressed that i accidentally booked another public storage wherein i have always wanting to open the storage here. She is an angel. I would recommend using this public storage whenever you are planning to book one. My stress for the day is gone because this is the last on my list.

Had the most wonderful experience Miss Stacy was fantastic very personable informative and kind made my transition very smooth keeper give her a raise what you got to do more people should be like this at their jobs

Stacy was excellent in providing great service, super informative and superior quality.

Was provided a good orientation of the rental process.

I really love the area this facility is in and it is a safe spot and Stacy is a doll she is so much help

I need to take a moment to acknowledge Stacy. Stacy is awesome, and when it comes to customer service she should get more than 5 stars. She has gone out of her way on several occasions when we needed help with our storage units, and is very considerate when it comes to giving a helping hand. I cant say enough about Stacy, but that she is truly appreciated. Thank you again, Stacy for all that you do. My family and I have truly had great experiences, with having multiple storage units with Public Storage, and thats because of Stacy. Thank You.

Businesses need more employees like Stacy…thorough, caring & efficient!

Good services from Stacy

I had just come from another nearby storage company that wanted to charge me double. Not only did Stacy get me in and out but she was super helpful and knowledgeable about all my moving and financial needs. Friendly, patient, listened. The facility is well kept and Easy access in and out my unit.

Stacy was truly amazing when dealing with me. Hands down she is fabulous, easy to work with and very professional at all times. Thank you Stacy so much.

It was a pleasure, Stacey was so kind & helpful !

The young man, Zach, was very helpful and nice.

Stacy is amazing, friendly, welcoming & most off ver professional! She made our experience great with public storage! I am going to highly recommend everyone here.

Stacy was very helpful and very sweet (:

Been there for over a year , great place to store your extra stuff . Great service she helped with everything I needed :)

My experience at this public storage location far exceeds a initial experience at a different location and Stacy is amazing. She really goes out of her way to support her customers and provides exceptional customer service beyond expectations. Thank you Stacy I appreciate doing business with you!

Awesome facility. Stacy is super helpful and courteous. Highly recommend.

I frequently visit this location and have always felt welcomed. The staff here is super friendly and helpful. Even the tenants aren’t that difficult when full. That one lady Stacy, I believe she’s the sites manager, has always been helpful and available when needed. The site is very clean and easy to access.

CAN YOU GUY'S PLEASE ANSWER THE PHONE,AT 640 SAN PABLO IN PINOLE CA.I'M TRYING TO PAY MY STORGE UNIT..E018 OR CAN YOU TAKE THE $143.00 OFF THE CARD..PLEASE CALL ME FIRST..YOU HAVE THE PHONE NUMBER ..

Vevery nice services 👌

I had a great experince at this location very clean and very responsive esther was cery much help

Stacy the manager customer service is top quality and her kind courtesy to make sure my family feels secure is done with absolute excellence!! Thank you!!

Great people, clean and well organized

Stacy is an amazing hard worker. She was able to help me save money. She also very reliable and always helps in whatever possible. And she is super funny. She makes my day everytime I speak with her. I highly recommend her.

Stacy provided excellent customer service and really went the extra mile to assist my mom who is a senior and was very stressed about having to move to another storage provider but we were able to stay at pinole thanks to Stacy!

Stacey was great. She helped my mom with her account and made her a very happy customer. She went the extra mile to help her out, we really appreciate it, thanks again

I came in to purchase a couple of boxes and met the manager Stacy. She helped me get items to help make sure my items were taken care of. She helped me a lot. Very friendly. Highly recommend this business. STACY. Over and behind

I been here for about 4yr. And even now thru the covid 19 virus, they been understandably fair, under the circumstances. As of today this is the place you would want to do business with, there employees are a great help Thank you public storage.

Jazmine was great and helped me get the storage I needed for the best price.

This is a clean great place, customer service is better than churches chicken. Stacy is very helpful and friendly would recommend for promotion.

This place is very nice and clean and the Lady Stacey is very accomodating, kind and friendly.

The lady Stacy is a very good lady on the job and a very good manager.

Great job

When I am looking confused Stacy reacts immediately with the answer. She is great

Stacy was efficient and pleasant thats why i got stoage!

Absolutely love this place. I use a lot of storage facilities for my business and this one by far passes me expectations.. The property manager Stacy is absolutely amazing super helpful and friendly and gets you set up very quickly… if you’re looking for a storage unit this is the place to be!!

Got what you need

Stacy is amazing. Great service

Service is great and helpful!

I just love the manager Stacy. She is so personable and funny. I have had units here before and thinking of needing one again. I will definitely be getting another one. Highly recommend

Stacy is very helpful. She guided me the whole process

Service is great! Location is close to me. Very convenient. Stacy is always helpful with any questions. She downloaded the app for me. She is very friendly and courteous.

Stacy was amazing. She even helped me download their app

The property manager Stacy was extremely helpful. It was quick and easy and she even helped me set up my app and made sure it worked. 5 stars 😎

Stacy is very professional and very sweet she is always very helpful and goes out of her way to help

Everything was amazing. Stacy gave great customer service

Stacy is amazing. Great service always

Stacy has substantial customer service! She helped us so much!! Thank you so much Stacy! You are the best!

Good service, by knowledgable anc capable onsite manager STacy. It's an older facility, but well maintained.

Stacy is always so helpful and friendly. Thanks for everything.

This place was awesome. The lady at the front desk was so professional and helpful. I believe her name was Stacy. Thumbs up forsure.

The manager Stacy is very nice and professional. everything is always perfect including a clean facility Highly recommend.

I've been a customer for a while and I am always happy with my service. Stacy, the manager is awesome!! Always friendly with a smile.

Stacy is amazing. She has been a bright light in these times. She has kept us smiling during covid. Everything is clean. Thank you Public Storage

Stacy is the truth we really did vibe I definitely recommend going to her thank for all the help

Always very helpful and very,very dependable OMG 😱 what a wonderful place🦾😬💯

Jazmine was really friendly and helpful. She answer all me question.

Stacy very friendly and a great manager

Property very clean

Okay facility, convenient.

Stacy helped me out a lot. She explained everything in detail. Very nice personality and easy to work with.👌👍

Its awesome very good service always

Friendly and helpful staff

Super dirty

Stacy and Justine are very nice. The property ran like a tight ship. Very clean facility. Highly reccomend.

Staff Manager Very Helpful!

Stacy gave me the best experience during a hard moving time. She has exceptional customer service and was a pleasure to work with. Thank you Stacy!

My experience here was great the employee kept the place clean and was actively cleaning and stoped to help me. Her name was Justene and was really nice and worked with me to find out just what I wanted. 10/10 would recommend going to her for your storage needs she was nice and helpful

She’s very sanitary period !

So basically I walk in and Justene looks at me with a big smile. Her welcoming and bubbly personality ensured my ability to want to rent a storage locker. Justene was able to get me in and out and I was able to start bringing stuff in that day. Thanks to Justene my experience at public storage was simple and easy. 10/10 would recommend renting from Justene

Walked in earlier today, i really liked the friendly vibes. probably renting here

Justene Was super helpful and professional as always I look to rent here first because she does such a good job !!!

The last couple of times I went here the office was closed, which sucked but the times I saw the managers Justine, Jessica, or Stacy they were both helpful and friendly every time. I didn’t end up needing the storage but If I ever need to I’ll definitely rent here because safety and customer service are clearly priorities

Great place, but i missing the manager Justene, she was very helpful and always there to help everybody's needs, kind and quickly on the duty, hope she's back very soon.

Justene was super helpful. She helps me see what size is best for me to move my extra stuff into. I find that the hours of operations are very inconvenient because I get off of work at six.

Justene was super helpful and professional! Was thorough when explaining things and friendly would definitely rent here again !!!!

Great service , easy sign up , affordable rates

Staci was nice and professional very informative.

Stacy was amazing , fast and efficient!!

Nice people

Stacy is really nice and always friendly. Highly recommend this place

Stacy is very informative her pricing is high but her security and location is right for everyone.

Excellent !! Stacy very nice

Stacy really helped me out today. Very friendly. Super clean facility. Highly recommend

Stacy is friendly and awesome

Service here is amazing, Stacy and Ariana are extremely helpful, I totally recommend this place!

Great place to keep your stuff. Stacy the manager is super friendly, recommend to anyone for use to store stuff.

The manager Stacy is super friendly, helpful, and knowledgeable about her business. She answered all of my questions and even asked id I understood everything before leaving. Highly recommend!!

They are very nice and very helpful people especially stacy

I want to give a huge shout out to stacy the manager. From the start Stacy was an absolute sweetheart, she been very pleasant to deal with when I need assistance. I sincerely appreciate her, and I hope her employers do as well because she's a keeper!

Stacy the manager is very professional and friendly and always has a smile on her face very clean facility and I highly recommend the place awesome experience

The lady Stacy at Public Storage in Pinole was awesome. She answered every single question I had with ease and provided me with so much information. The facility is clean unlike other public storages I’ve been to. I look forward to seeing her smiling face whenever I stop by my unit! Thanks Stacy for the great service!

Stacy is super helpful. Facility is always clean. Highly recommend.

Great size for the price. Stacy was very helpful and amazing!!!

Good costumer service, Stacy is awesome ! Takes care of me Everytime I'm there

Stacy was very helpful today. She answered all of my questions and helped me decide what space I would need. She helped my mom walk to the unit. Very friendly. Highly recommend. Thank you Stacy and Publix Storage.

Stacy is an amazing worker and takes step by step when I ask a question.

Stacy is a great manager and the place is always clean

Great service by Stacy.

Stacy is super friendly and has helped me with all my storage needs. Super professional and hilariously funny. Awesome personality. Hard worker and facility is always clean.

Awesome facility,Stacy’s great is great! I would rent here again!

Stacy was very helpful and personable,pleasant experience would highly recommend friends to this facility

Awesome service. Stacy is a great worker and great for laughs.

Stacy lupinacci was an excellent employee she was polite and took care of our every need thank you Stacy lupinacci for being such a good employee

Stacy is very friendly and facility is clean. Highly recommend.

Stacy was GREAT!!! Came in a mess left a satisfied customer!!

They get you in the door with offers of a free month at a fair rate and after 3 months jack - up the rate over 20%! Not happy with the way they treat customers, but not ready to pull all our stuff out...

Stacy is the best manager and person ever! She has such a great personality. She helped me reserve my unit seamlessly. I appreciate her assistance.

Stacy was awesome. Very friendly, had me all signed up and on my way in no time. I'm very very happy :-)

Stacy the property manager is awesome! She even had a charger for my dying phone.

Stacy was very good and helping she even made sure we had everything we need for the right price thank u stacy

STACY was so helpful n clear of explaining what I have to do n not to do to my storage . Very patient to all the questions that I have asked here . Stacy was very good with customer . I’m happy that I have come here for my stuff excellent 😊👍🏻

Good customer service ☺️😉 Will highly recommend this Storage 🤗

When it says "first month free", does that go by calendar month or from the first day we get the storage unit?

super convenient location. Stacy was helpful and friendly even though we went in right at closing time.I would definitely recommend this location. This #20612 Public Storage is on San Pablo in Pinole (1 of 3 on this street in Pinole but this one is one level and easy access). Both women who helped me Stacey when I first went in and found out how to reserve a unit and Jessica when I went back to view the 10x10 and sign the contract, were super. I'm so happy to find such a convenient location with easy unit access also. THANK YOU.

Stacy has excellent service skills. We both laughed, and enjoyed our time together!

Great facility and super convenient. Stacy was extremely helpful and friendly. I would definitely recommend this location.

Stacy is the best. Great service. Highly recommemd

Stacy was Very kind,professional and friendly Helping me today. I will recommend Pinole public storage to my family and friends.

Toya Racks was the property manager at the time when I made my reservation and she was extremely nice, patient and provided excellent quality service that made my transaction easier than I had anticipated. Thank you, Toya!

RENTER BEWARE: RENT MAY GO SIGNIFICANTLY HIGHER MONTHLY: 9/8/2018: Sarah was very helpful. The unit or pricing was as listed. I did NOT receive the advertised $1.00 first month rent but the rate seemed good without using that due to price duration. I was told rate would not change. I had asked how long the rate was good for because it was a good rate that would remain for the foreseeable future. Everything was good. She emailed me the receipt & contract. It was difficult to read there as it was only emailed to me & I only had my phone with me - not a computer. I foolishly trusted Public Storage & this Public Storage representative as she seemed trustworthy. 1/28/2019 (less than 6 months later) I received notice of rate increase (25%) & they will not adjust. I did not expect such drastic increases & lack of concern for customers. The lease does state month to month but how could anyone anticipate such drastic rate increases?

This Public Storage is nice and clean! The manager Stacie is awesome!!!

Stacy is very friendly and the place is very accessible. Feel very safe leaving my things here.

Ariana was highly friendly and professional it was a pleasure to do business with her that girl needs a raise

I have always loved her Stacy's customer service she is wonderful

Sara has always been helpful I have paid my bill with her 3 different times and she is very informative she is an asset to this company

Sara was very helpful, fast and friendly!

Sara is simply amazing. She had back to back customers in the office and she handled it smoothly and was very nice to every single person. When I walked in I was the third customer & she looked up acknowledged me with a smile and told me she would be right with me. I appreciate the fact that she greeted me while she was so busy.

Sara is so pleasant to converse with. She makes this facility worth renting at

Very nice people Great customer service

Sara was very fast and very polite when handling my transaction. Facility is very safe

Sarah was very engaging and professional. She provides excellent customer service

The associate Arianna was so thorough in her explaining everything and very knowledgeable and polite. I recommend this place to everyone. I was evicted and had nowhere to put my things. They are very affordable and easy to find.

Sara was very helpful with my rental today. I rented a 5x10 outside at very affordable rate. I highly recommend public storage.

Chuck and Sara are good people

Sara is so smart and helpful in every way concerning storage

Sara is so polite and courteous

Sara protected my belongings and made sure to call me when I did not secure my unit correctly. She is an asset to Public Storage

Sara handled my door issue quickly thank you Sara

Sara is very friendly go rent there

Came in this morning greeted by Sara was she was awesome very helpful and explained everything to me in full detail! She provided me with options and gave me a sense of relief regarding my unit.

10 months using this storage unit. Amaylina was all smiles and very helpful!

Sara is a sweet and honest girl. She is always good to me

Sara is super nice and loaded my boxes in my car

Sara was very informative and helpful

Breanna was awesome. She replied quickly once I sent my reservation through the website and very helpful with setting up my account when I went to view the unit. She made me feel confident about renting a unit at this location.

Sara was bubbly and sweet. She found me a unit and was so polite

Sara was fast and got my payment done quickly

I rented a storage unit recently and have to say this place offers outstanding customer service. I was early for my appointment and instead of making me wait outside in the cold, Sara was nice enough to take care of me 15 minutes prior to opening. Thanks Sara!!

Sara was really friendly and professional..

Sara was fast and facility is clean

Stevie gave great service

Amazing service! Breanna was terrific, helping us with a locksmith referral and being so very polite and informative on our move out day. High regards for Breanna and the entire PS team!

Wasn't happy at 1st their is a little blonde girl down there that has been most helpful I don't know her name I wish I did so I can post it but she had single handedly changed my mind about this place I am very happy with the service now

I don’t rent storage, but I have been helping my mother in law and Briana has been so helpful to the both of us Wonderful people working here.

Breanna at this location is absolutely fantastic. She was able to assist me with all my questions. I would highly reccommend this location. I would also highly recommend Breanna as she is so customer focused and professional.

Came in to rent a unit. Teila and Stevi were really helpful. Got me products I needed to protect my storage and my clothing. Thanks ladies

Telia and Stevi were very helpful. Came in towards the end of the day and they were fast and informative.

Breanna was very informative and made me feel comfortable in renting out the unit...🤗🤗🤗💯💯💯

Telia was very helpful in friendly. She was so determined to go to work she even came in on her birthday today. I was shocked. She explained the storage process and made it very easy.

Teila She was absolutely amazing and one of the nicest person I ever felt comfortable giving my money to.

I like this public storage, it's Run well,I miss Bruce🙁,but well there is some one new that I like very much, like Bruce, his name is Damien Stacy!! Very helpful, curtious,knowledgeable on questions I ask? Keep up the good work Damien!! See you soon!

Breanna was great! Very easy doing business with this facility; no drama which is the way I like it!

I went in today very happy with everything its exactly what i was looking for thank you breanna for your help

Hey this is grat place damien help me out and got in and out

My recent experience with a man named William was great he was kind and treated me with great respect I am glad I chose this storage

Recently me and my girlfriend purchased a storage unit in Pinole and the gentleman that worked there was great he was very helpful and made everything pleasant for us . Great place to store our stuff. Thanks William

Bruce drinks while on the kob, smelled the alcohol on his breath...facility is clean...

Darienne was very helpful and polite. The process was easy and she was thorough in explaining how the insurance worked and helped everywhere possible.

Bruce was great! Answered all my questions

Bruce is awesome!!

Bruce was amazing! From the initial phone conversation to signing my rental papers, everything went smooth.

STACY was awesome!!!! Very professional, provided excellent service and made sure I had all I needed! I just couldn't get over how clean the property was, NO SPIDERS!!!!

After a horrible experience of theft/burglary at the Pinole facility in Sept 2015, we vowed to never utilize Public Storage again. Household goods valued at approximately $3500 (Sanyo 55 inch flat screen tv, antique wooden guitar, expensive pots/dishes, jewelry, golf shoes, etc.) were all stolen from rented unit #E020. Completely sealed boxes, personally inventoried by myself and the moving company (North American Van Lines) had been ransacked. Furthermore, three checkbooks from Washington Mutual for an unknown Mary Grace Fernandez and Danfilo A. Garayan Jr. and a “multi-tool” (now with City of Pinole PD CS#P15-19682} were found in one of our storage boxes. Though it could not be proven this definitely appeared to be an inside job. We even selected to use their insurance so needless to say, we were flabbergasted when Sedgwick Claims Mgmt Svcs. (administrator for New Hampshire Insurance Company) denied our claim bstating there were “no signs of forcible entry”. The 20 x 20 unit was securely padlocked (lock purchased from Public Storage) and both keys were accounted for. My parents were completely and totally violated and they now have neither faith nor trust in Public Storage. However, my own recent experience compels me to salute and thank Naomi at the 2650 Appian Way facility for her warm smile, professionalism and her sincere apology for the actions of others from the “other PS facility”. Hopefully, all the positive feedback will lead the PS District Mgr. to consider appointing Ms. Naomi to promote and/or conduct future employee training.

Excellent service at this location. Bruce is awesome and all of the supporting staff are always pleasant and professional. If you need a storage solution and are in the vicinity I recommend this site.

Bruce is the whole reason I love this storage he takes great care of the facilities and the customers with the best up beat and friendliest attitude.

Teila is THE one to see! She was very helpful, knowledgeable and answered every question I had. Loved her patience with my busy little man. Be sure to come and see her as I know she will take great care of you and help you feel great with renting from Public Storage.

Sherry, and Sharmika are great and very helpful!! I recommend this place if you are looking for storage!!

Naomi is very nice great customer service whenever we have questions. Thank you. Great property too. Always clean

Bruce was very helpful today

Sharmika was extremely professional. She was assisting another customer yet make a point to acknowledge us and gave an estimated time of completion and appologized for ang inconvenience. She was clear, detailed, and moved ex

Teila was a great help and very thorough with the whole process

Good storage place starting to get a little to expensive .

Hello, To Whom It May Concern, I just want you to know that I had the pleasure of meeting your employee Bruce. Can not find this kind of help these days....very rare. He was helpful, informative, pleasant & friendly personality. Made the transaction run smoothly and prompt as I was in a hurry. Thank you, this employee is one of a kind, I hope he is acknowledged for his professionalism and the customer service he provides.

This site is clean! Bruce and his other staff members give great customer service, there is a clean bathroom available on site when needed, and Bruce is very informative and willing to answer all your questions regarding all products they sale and assisting you in evaluating the best size unit to accomodate the amount of items you describe that you are in need of storing. I am very happy with this site.

Nicole was great. She was very helpful and gave great customer service!!!

Teila was amazingly helpful with getting me a storage great customer service answered every question i had.

Public Storage is the best place to store your stuff the people that work there are so incredibly helpful Bruce and Nicole answered all my questions and help me with the size of storage and where I should get it. It was truly a joy dealing with them. Thanks guys

Bruce gas been most gracious and helpfull and friendly

Bruce is terrific! great custmer service and so helpful, well run facility.

Great place! Bruce was fantastic! Come here if you need storage.

Bruce was kind and helpful in getting us set up with a unit. If you need storage in the area, he is a great help.

Nicole was super helpful and personable

Great service ,thank you nicole

Great place to store your stuff. Clean facility with a nice staff. Very happy!

This place is awesome! Bruce gives old school customer service. Every time I come in he greets me by name and shakes my hand. If you are looking for a great place to store your stuff this is it.

Bruce place is great very good customer service towards his customers. Thanks for always being there to answer all my questions and returning my calls

Went in to pay my bill Bruce was great! I love this facility great customer service.Thanks for making it a great experience.

Bruce is the onsite manager and was very helpful in finding me the best location and rate for available storage in the bay area.Secure, clean and easy access off I-80, they even have a restroom for tennants! This is an update to my review as I have been a Tennant for over a year and am very pleased with Bruce and the rest of the staff. They are professional and courteous and I really appreciate their calls if I am late with the rent. I have a mobile business in San Francisco but the reasonable rent and secure location are ideal for my storage needs.

Bruce is awesome! He made the experience so easy. I totally recommend this place. Thank you Bruce!

Mr. Bruce provides excellent service and reliable knowledge. I appreciate the courtesy and ease the facility upholds, along with the environmental cleanliness that is maintained. The office is always welcoming and kind - a team that exceeds expectations. Great location, great employees, dependable site manager, safe system... Highly recommended! Thanks!

Christine did an awesome job giving us a locker she is the best she was very helpful and very friendly 😃

Christine is awesome give her a raise

Christine did and awesome job getting me into a 5'×10' locker, she knows all the paperwork very well and it all went so smoothly. She was very helpful and friendly.

Real customer service is almost nonexistent these days but not with Bruce. He has been beyond helpful, courteous and has helped make a complicated coordination effort easier. I highly recommend this facility.

This company is a fraud. First they attempted bait and switch, saying smaller units were not subject to $1 first month move in. Then they revoked my reservation because I complained about the bait and switch. If they did this to you contact your local District Attorney and make a complaint. Also call Better Business Bureau. They make millions off of betting that you are too busy or stupid to complain. Don't let them take advantage of you, just a phone call can get you money you are owed.

Perfect customer service from Yoli. She's the best

Bruce is the best. He always takes great care of me. Come see him if you need storage.

From the first contact I had with Bruce, I knew this was the place for me. Bruce was extremely helpful and courteous and made my move-in a breeze. I've used several other storage companies before this one but none of them compare to the service I received from Bruce. Oh, and getting a get move-in deal and monthly rate didn't hurt either!

Bruce is the manager he is always helpful, gets me the answers I need, cultists, give my family members a good deal, gives me a courtesy call which I need.

Bruce has been my property manager in pinole califonia location for many years, his manager skills & Customer relations deserve a five star rating.

Bruce a fantastic guy. Very helpful snd very knowledgeable of site. Site very clean. Would recommend site to everyone looking for storage..

Public storage es muy excellente. Soy purchase auctions units y el es bueno Aqui. Adios!!!

Soy muy contento con Bruce y public storage. Soy recommend esto por tu!!!

Excellent customer service. The manager Bruce is by far one of the most professional individuals I have met in a long time. I would recommend this site for any storage needs.

Bruce was great. Good experience.

When i came in i was treated real nice by Jasmine she is great and public storage is lucky to have her and i am glad to store my belonging here

Es muy bueno! Fácil y conveniente.

The Manager: Bruce is Most Excellent, Kind, Professional and Personable. I would like to thank him personally for being "himself". The property was always clean and I always felt safe going there night or day (being a woman with children this is very important). Thank you Again!

Got everything i needed and staff was helpful. especially bruce

Love this place bruce is very helpful. Since i been here for the past 6months. There the cleanest

I am very happy meeting Bruce at public storage. He was very helpful and just the right guy for this job. I would recommend all my friends and family to go to public storage in Pinole Ca. You can trust Bruce for all your needs

Great service from Bruce we suggest this property to any one Patrick Cooney

Pay my bill here frequently, good location with good customer service.. Fast and easy with never any hassle...Andrea always helpful and answers any questions I have...

Mucho gusto! Bruce es muy beuna persona. Soy recomiendo este sitio

My Husband Pavel and I are Very happy with our Public Storage experience. There are other Public Storage sites much closer to our home,but we chose 640 San Pablo AVE primarily because of the excellent ongoing customer service provided by Bruce,the site manager.When we come to pay our bill, he always remembers our names and which unit # is ours. This is very important to us as we also work in a customer service based profession. ACE for Bruce...(Amazing Customer Experience) Thank you from our family to yours Dorothy and Pavel

My husband and I have been customers of Bruce for a few years now. He has always been helpful with suggestions to suit our needs. We make a point to always go in to pay our storage fee in person just to say hi to Bruce. He has excellent customer service and makes you feel like one of the family.

Always helpful.

The manager's name is Bruce and he is the most helpful and kind person you could ask for. I have used their facility for 7 years and Bruce has been like family. I trust him as well as the facility its self. I have never had any problem from mice, rain, thieves, etc. Wouldn't store any where else. Thanks Bruce!

Bruce went out of his way to help me find the right unit at the best price. Thankfully he convinced me to take a much larger unit than I had thought necessary. But it filled up quickly and there was room to move around. As it turned out, it ended up I didn't need it the full month and he helped me out there too. Not often you walk away happy about the money you spent but his help getting the right stuff ended up making it a bargain.

Fast, friendly, professional

Bruce at Public Storage is the upmost professional manager to deal with I have been a customer for over 5 years and Bruce has been the greatest in how he manages this operation. Public Storage is quite fortunate to have such a dedicated and loyal manager. I wish I could give 10 stars for his dedication and service. Thank you Bruce!

Yesterday when I came to my storage to organize it (finally); I noticed a couple of screws were loose on the part where the locking mechanism is on the wall. Long story short when I talked to Bruce about it he didn't hesitate and immediately helped me out. He actually fixed the problem in at the most 7 minutes. I have been a customer for years now and Bruce has always been friendly and outgoing towards me! I really appreciate his dedication to quality management and great customer service! Thank you Bruce!

Had a great experience the young lady at the front desk Jessica was very helpful explained everything and made sure I selected the correct unit thank you will recommend to others thank you very much

My Review/Appreciation! Self-Storage Company Boxes Up the Year's Most Brain-Melting-est Ads Give Up Your Sanity Along With Your Stuff, writes Alfred Maskeroni in his internet article in this weeks ADWEEK "The Best and Worst of Advertising, Branding and Design." Watching those creative TV Advertisements can be quite hilarious, but what can be even funnier is their over exaggerated promises of what companies will do for you, how their prices are the lowest, or my favorite, how their company has the fastest friendliest service. When I read that article and watched some of Public Storage commercials he added to his article, my first thought was Public Storage commercials were funny but actually they were exceptionally true. I have been renting a space from Public Storage at 640 San Pablo Ave. Pinole for almost three years now; and I have to say that in my experience with them, it has been awesome and outstanding. I have found them to have the lowest prices for what you get, they didn’t try to put me into a bigger unit that I didn’t need, the property is clean, well lit, easily accessible and everyone I have come in contact with, wheather it be the 800 number or the Pinole location, have been very helpful and always a joy to work with. But there is one person that I have had the pleasure to work with the most and that is Bruce, the Pinole Public Storage on site Manager. Unfortunately, I have had one bad situation after another happen in my life these past few years and have even had to ask Bruce for help numerous times. Bruce has gone out of his way to help us, way above and beyond, I’m sure, what is in his job description. He always has a smile on his face listening ears, a big heart and readiness to help however he can. You just don't find customer service like that anymore! I’m writing this Review/Appreciation so people will know that I truly feel Public Storage is the best company for storage by far. But more importantly, I want the company, as well, to know that Bruce is an excellent employee and he needs to be recognized for what an outstanding job he does! So if there is a bonus he could get, a raise or maybe extra days of paid vacation, PLEASE make sure he gets it! Public Storage gets my two thumbs up! So if you're in need of extra storage call Public Storage. If you live in the Pinole area definitely go see Bruce and "Give Up Your Sanity Along With Your Stuff".

We have been a long time customer of Public Storage. The manager, Bruce, is always courteous and professional. PublicStorage in Pinole is a clean, safe, & well managed facility. I would highly recommend it.

Marta S I have been a customer of Public Storage and Bruce has been very helpful , knowledgable and over all very nice person, , I would suggest this pleace to anyone that need storage.

Bruce helped my parents get set up with a unit as they were moving from one house to another. Clean facilities and quick and easy process all around.

The storage facility is great I've dealt with them for many years Bruce is top notch manager always helpful with anything you need

I have been with public storage for 6 months now at this site. Bruce has been extremely helpful. I really appreciate the great customer service that i have gotten from this site. i definitely recommend this site.

Bruce was very nice, informative, and helpful :).

Bruce provided excellent customer service. He went above and beyond to meet my needs when I visited the property to rent a space with my pastor.

Bruce is great! He is very helpful and takes good care of me.

I''ve had my storage since October 2012 and Bruce has been great. No complaints!

Bruce is excellent. I used to come here to pay my brothers unit and decided to rent a space a month ago as a result of Bruce's customer service. Thanks Bruce!

Ive been a customer for over a year and a half. Bruce has always treated me with the most respect amd always courteous. He has always been honest and fair.

Went to see Stacy and she took great care of us we left with everything we needed from storage unit to boxes. Thanks Stacy!

My experience renting from public storage for the first time has been wonderful. Bruce, at Pinole Public Storage made my moving experience a happy one! Bruce gave me a warm welcome he is helpful and dependable. Thank You PPS

I helped my sister move her things in a unit last week and was surprised by how clean and friendly my experience was with this Public Storage. We were greeted so pleasantly by Jessica She even had my 3 year old niece laughing. It seems like a nice place to rent a unit from. Quiet environment, Fast and pretty much enjoyable Service. I recommend this place to any one looking for storage

Great experience with this storage facility. Good job Bruce!!

Over a period of 10 plus years I have had 3 units at Public Storage all at the same time. The prices are raised every 6 months. I do understand that the facility has to be kept in good condition at all times, but for long term customers, at some point there should be a cap on rent prices. Bruce, the property manager, who is also the most friendly, helpful and efficient, person keeps the property clean and safe. When my house was destroyed by a water leak and I had to rent another unit, Bruce was there helping with rental space, boxes and other supplies. I for one remain at Public Storage, because of the great management skills of Bruce the manager.

Bruce, the onsite manager, was extremely helpful both over the phone and in-person. The facility is clean, trash-free, and in good maintenance. I would highly recommend this location.

I really appreciated the customer service provided by Bruce, the property manager there. I have rented a space there for many years and it was time to change to a different type of space. I was helped by Bruce many years ago when I first rented a space and was glad to see him again and have him help me. Bruce knows his job and position very well and is very professional. I was very please with the assistance Bruce provided. Thank you Bruce.

I really appreciated the customer service provided by Bruce, the property manager there. I had a bit of problem with the billing and he was great to resolve it with me and the district manager . He went far beyond what I see people doing, especially these days! He gave me a call to let me know that somehow my payment did not go through and it was resolved without any late payment involved. The level of personal service Bruce provided is something I would like to see more of. Thank you Bruce!