Public Storage Self-Storage Units at 39501 5th Street W, Palmdale, CA

Helpful staff. Knowledgeable and friendly

I like this place better than most storage places and Nick was super nice and helpful.

Great staff and easy process

Jamie did her thang 👏🏾 she is very professional 👏🏾 great job!!!

I am giving this storage a 5 star only because Jamie who works there has made this place awesome. Upon the day I arrived there, she went above and beyond. I was having a terrible day when I first arrived but it all changed the moment I ran into Jamie. She has the perfect personality for a place like this. She is outstanding, sweet and EXTREMELY professional. It couldn’t get any greater than her. She needs to be acknowledged for the way she goes beyond the call of duty. Thank you so much Jamie for your amazing and warm attitude. When I walked out of public storage after dealing with my unit, I forgot I came there upset. So thank you.

The customer service at this Public Storage is superior: Nick deserves a major "Kudos" for his assistance in securing a space for me. I highly recommend this facility to anyone looking for an excellent storage site.

The move in process was very easy, Nick was very helpful helping me choose the right size for my need. Also Jamie is always very pleasant, and friendly.

Jamie was very polite and professional when I asked for information on a unit. She took her time to answer all my questions and I appreciate that.

Jaime is a life saver!!!! She was able to guide me on what storage unit to choose from!! Appreciate her honesty and experience!!

Jamie was so helpful and informative. Great attitude with professionalism. Thanks Jamie!

Kudos to the customer service rep Jaimee she was super helpful and very supportive getting my grandmother a perfect size storage she needed thank she was very polite and very knowledgeable also very professional. Thanks again!

Jamie is very professional. Great personality. Love her customer service.

Nick is really helpful when ever u need something he goes out his way to always watch all our valuables i always seen him walking the yard to always make sure everything is how it should be and if anyone needs anything also always cleaning around if there is any type of trash but I will rate him at a 5star service so thanks you nick and keep up the good work will report this to BBB thanks again God bless Sincerely Bryan H ...

Jamie, thank you so much you were wonderful in assisting me with my needs Great job.

I received great service at public storage Jamie was very helpful and informative she answered all my questions and I was able to rent out a storage unit with no problems I really appreciated her help and her excellent customer service

Jamie went above and beyond in helping us with our unit! She was kind, patient, and courteous; very happy with the servece!

Jamie was amazing she gave excellent customer service answered all my questions. Very knowledgeable about the units needs a raise!!!!

Jaime was excellent!!!!! Hands down great customer service.was there on 11/27/24 closed my unit down and she was great.

Was very grateful for Nick’s knowledge and helpfulness when needing assistance. Definitely recommend Palmdale to our friends and family who need storage. Thanks for a great experience!

I came in to inquire about your storage facility and the representative was very helpful. Marcela was very professional and kind. She answered my questions and went above and beyond to go over my options.

Nick was helpful

Excellent service. Nick is very knowledgeable and helpful.

3rd rent increase in 2 years. I will be paying 60% more for the same size unit as some others. Called the 1800 Public Storage number they are no help.

Nick is very helpful. Always going out of his to meet my needs.

The staff was very helpful and honest. I got a unit that I can drive up to and dont need to walk down a hallway

The gentleman at the desk was awesome but unfortunately very unhappy as my unit was placed in someone else's name when I logged in to secure my rental. He had to cancel the transaction which I still haven't received credit to my bank yet and that was the 6th of July and redo it so it was in my name as I organally placed it. Now I can't login

Great service. Nick was very helpful and knowledgeable

Nick was very helpful. Keep up the good work 👍

Super helpful. Got everything I needed same day!

Great customer service. Nick is Amazing. Very kind and understanding. This location is always clean and quiet. I feel very comfortable and at ease knowing my possessions are in great care. Shout out again to Nick. You're customer care is great!

Best storage. Nick is the BEST !!!

Great service. Helpful staff. Appreciated nicks communication and knowledge

Had good service. Nick was helpful.

Excellent customer service. Thank you Nick

Super easy location to work with- the staff was really helpful.

Excellent experience! Nick goes above and beyond to serve his customers. You don't get that kind of knowledgeable customer service everywhere.

Friendly, clean, professional. Very happy with using this location.

Nick was always helpful . Thank you

John is a very patient, helpful with excellent communication and customer service skills he called me when I forgot my reservation and held the storage unit one extra day thank you John

Receptionist was exceptional and helped me pretty fast 💯

Easy access and clean

Gloria is great helped me out with the app and my account I liked the Palmdale location and convention for me she helped me out with everything

Awesome customer Service Nick was really nice and helpful guy

Nick is very helpful. Our only problem is the online access. We could not sign in — after many tries at different times. We had to access the gate manually as we couldn’t access online. But Nick came through and got us in fine.

Nick is very helpful. The reason why I rent at public storage for safety and security. Thanks

Nick was great and helpful.

Best Manager in the whole world! :) ps give Adrianna a raise!

I had some issues with my billing and Gloria was able to help me out. She saved you guys a customer I liked the care and thought into helping me out. Nick helped too

Okay!! I need to say this! My boy nick at the location is the man!!! I don’t always leave reviews but I had to for this location and nick! I was extremely hesitant to use a storage. But when I came to this location and meet nick. Well let’s say it’s been two months and I can sleep at ease. Nick made sure I was completely happy with getting a storage unit. Made it easy for me to say yes let’s get my unit. With how much theft is going on in this world. Having my things in a storage unit scares me. But again nick took that worry away! If it was not for nick i would of not ever been okay with using a storage unit. I see nick every time I pull up to my unit. Checking if everything is okay. Making sure the whole facility is clean and safe! It’s hard to find any work environment where the employees care! It’s always a a good feeling to come to my unit see nick walking around or in the office making sure everything is perfect for me or any person that is looking for a storage unit! Because of nick I have sent anyone one of my friends and family mementoes here to keep their things safe a secure! Thank you soo much Nick for keeping my peace of mind and my friends and family’s peace of mind with our valuables! I highly recommend anyone that is looking for a storage unit that I know personally it will be safe an secure with my guy Nick working their!!! Thank you again Nick!!!

To expensive. Raise your rates every month. They screw you because they can.

Clean property great service from Gloria all the times I’ve seen her!

Amazing service from Gloria

Nick was Great! He is knowledgeable and courteous.

Great location! Nick was super helpful and quick with the info we needed. I’d recommend this location

Nice clerk, clean premises, good gate. Nick the counter guy is super helpful and polite, and always has the answers I need!

Maria was very helpful

Amazing service and help from Gloria with the e-rental option.

Maria was extremely helpful!! She made a stress free rental for me in a very difficult time

Nick and Nicole are the best, thanks!

easy process Nick was helpful.

Janet was the best for me today . She got me into my storage unit and was so kind and helpful . I recommend this location for your storage needs and great employee Thanks Janet... Barbara

Janeth was very professional, answering my questions and having a thorough understanding of the process to confirm and authenticate a reservation, initially for a 10x10. All my questions were answered in detail including how to un-enroll from the default monthly insurance. At the end of the 20 min or so period... I inquired about a 10x15 unit and to my surprise discovered that for $3 more per month I could upgrade. Janeth did this without hesitation. Truly a wonderful experience and great lady.

The manager at the site was very helpful and she was very knowledgeable about the business

Good prices and clean

In the last 18 months (from March 2021 - October 2022), Public Storage at 39501 5th St W in Palmdale has raised my rate multiple times, increasing my payment by 55%! $102 -> $115 -> $138 -> $159! They will lure you in with a low introductory rate, and then increase relentlessly. Beware!

Never worry about my items there? I have been a customer for over 2 years now! Love it..

Janeth is the best, friendly and helpful eventho first time been there. If i could give 10* i would . So Nick too, cool dude

Excellent Service Janeth is the best. FIVE STARS !!!!!!!!

Janeth was so helpful!! I have never used a storage place before, and she was extremely patient, giving very thorough descriptions and explanations. She made the whole experience a breeze!

I have rented storage from here on 2 different occasions and every time I have interacted with Nick, he has always been polite, knowledgeable and personable. I recently found myself in a situation and Nick went out of his way to make sure we were taken care of. Highly recommended storage and management.

Nick is very professional and courteous. Ruben

Great experience. Nick helped us find just the right size for our needs. Very polite and knowledgeable.

Vanessa Miranda was so amazing. She was polite, professional and knowledgeable. She made my visit a wonderful.

This particular single location never seems to have an occupant at the front desk that's why I gave this location a single star rating.

Vanessa is the greats her personality is wonderful so keep it up V .

Vanessa was awesome

There are so good to me

Went in to make payment & changes to account. Received assistance from “Vanessa”. She was “WONDERFUL”!!! 🤩😍🤩She would not let me leave until all of my concerns were handled & I could properly navigate thru the PS App. Koodos 😀 😁 😃 to Vanessa. Wish there were more like her. 👏🏽 🥳 👏🏽 Denise W.

Nick is awesome! He was super helpful with helping me get my new storage and even called to give me updates on the process! Super reliable and attentive. Thank you Nick!

Right on.

Vanessa was very professional and helpful; she deserve a raise😃

Exceptional customer service with vanessa

It was so awesome my customer service representative Vanessa treated me with the up most respect and was outgoing and eager and willing to do her job it was very fast and smooth nothing like it,, keep at it great job Vanessa

No issues.

No issues.

Good prices, good service.

Had a situation and Ashley was extremely helpful in getting it taken care of. Definitely have a long lasting customer because of her.