Public Storage Self-Storage Units at 5733 Pacheco Blvd, Pacheco, CA

I've been at this facility since before public storage purchased it for perhaps 16 years. While I disagree with the rate hikes that Public Storage continues to do, my recent interactions with the manager Michelle have been excellent. She gets 5 stars.

Great ,clean and safe so far. Good customer service.

Unattended most of the time, You end up calling customer service and leaving a message just for general info. Account specific info can only be handled by the facility not customer service so you are our of luck if you happen to choose this place. Facility is nice & clean but ever since Public Storage acquired this site, the office is closed.

My husband called and arranged for our rental with a representative over the phone, then sent me in to sign the lease and move our belongings in. Unfortunately, when we arrived, nothing had been set up correctly. Michelle was there to help, and she got everything straightened out with a smile and a positive attitude - something that seems rare these days! We left as happy, satisfied customers.

The employee Michelle was very nice very very well knowledgeable on storage and I give her five stars in public storage. Five stars because they are awesome.

Michelle was extremely helpful and she is so friendly! Great customer service. Best manager, public storage has.

We had a wonderful experience with Public Storage on Pacheco Blvd. Michelle was courteous, professional and accommodating If we are ever in need of another storage shed we will return here.

Michelle was a huge help and made the move in process super simple and efficient!

Huge thank you to Michelle for helping us the perfect storage unit for all of our stuff. We went over to the Public Storage in Pacheco,CA and she made us feel welcomed!! We really appreciate that she made the process quick and easy. I would gladly recommend my family and friends with knowing that they are in great hands.

Michelle at the front office is very nice and helpful. Very patient and fun to talk too. She takes extra care of our units and deserves a raise!

Alex was awesome! It’s the dot! Figured out the system flaw when nobody else could. :)

Billing cycles are messy since taking over from Central Self Storage, paid in advance in person on 12/27/24 for rental for Jan 2025 and my receipt states no past due and next due date for payment is 2/1/25 but they continue to inform my account is past due, big dissatisfaction, clarification needed ASAP😣

I went to storage today to handle some administrative paperwork and Michelle was extremely helpful with the process. She was professional, considerate, kind, patient, and joyful. After many headaches trying to process the transitional paperwork, she made the electronic conversion process seamless. Thank you Michelle for your support!

We have had a different experience at this particular storage facility (5733 Pacheco). Starting in early 2023, I rented a 10x15 storage unit in the climate-controlled building as I had family furniture to store along with other household items. All was well until early this year (2024) when rats infested the building/property. Apparently, the adjacent Grayson Creek wetland had been clear cut by the district, and the local rat population moved onto the property, and readily entered the building through the buildings older roofing. After not having visited the storage unit in a while, in May (2024), we discovered that our unit had been infested with rats, where we found 3-4 rat nests built in our stacked furniture, using our upholstery as nesting material...and some furniture pieces with softer wood had been destroyed by chewing...and rat pee and droppings everywhere. We had worked with the office managers Lisa and Maria to set traps with the goal of clearing them out, but nothing worked and they kept coming back. The entire facility has rat bait traps everywhere both inside and out, but didn't seem to be effective. We did explore moving to a unit on the far side of the facility from the creek, but found evidence of rat droppings even in these other units. Attaching photos one of the large rats caught and some of the damage. We moved out. Although Lisa and Maria were very nice and sympathetic, management could have informed us long before that there was a rat infestation problem to give us the opportunity to move out before a lot of the damage happened, but they didn't (and seemed like keeping the rental income was the management's priority)...and unfortunately our homeowners insurance doesn't cover rodent damage. Apparently, if you purchased insurance through storage facility, there was nominal limited coverage apparently for rat damage...but with a low cap. Management basically said that renting storage at their facility is at your own risk, and that they would not compensate us for any damage or moving costs. All said, the people that work there are nice as was the overall facility pre-rats, but only rent a storage unit at this facility if the items you are storing can't be damaged by rats. Seeing what they did to our family furniture, I don't think many things fall into that category....hard to deal with even the smell of rat pee. I gave this a one star for the risks of renting from this facility due to the rat infestation....by if you can get by that issue, it gets a much higher star rating.

Our WHOLE family Uses this location Great staff very clean property is Managed very well !!