Public Storage Self-Storage Units at 1012 S Maple Ave, Montebello, CA

Alma was a life saver she helped me rent a unit and completed the paper work it was quick and easy as I was in a time crunch thank you Alma for your kindness and help

I am very satisfied with the service offered by ALMA , she was very helpful. Cordial, Pleasant, Knowledgeable, she explained everything very well Thank you for your service Alma .

Alma is always very kind and has a smile The property is clean and she always gives amazing customer service thanks Alma

Vine hacer un pago y alma me atendio muy Bien

Alma Provide me a great service

Muy buen servicio Alma fue muy amable y me explico bien todo gracias

Alma fue muy amable y profesional. 10 stars

Alma was very sweet and informative. She helped me with my payment. She made my experience today positive

Alma gave me star service with a smile today. I appreciated her positive energy.

El lugar es magnífico tenemos un ańo rentando y siempre tenemos buena experiencias. Muchas gracias Alma por su ayuda hoy

Alma dio muy buen servicio y me ayudo. Mucha gracias

So I rented a storage unit from this place for 12 years straight. Rent went up every 6 to 8 months or so, but I figured hey it is real estate and the increases reflect California real estate market. So I bit the bullet, tightened up my belt and dealt with it until i was able to get out and stopped the bleeding. Fast forward to this past few weeks. I was going out of the country and needed a space to park my car for 18 days. Figured it was temporary and that I would be back soon, I opted to rent a parking space here since it is nearby. It was an uncovered space but I thought it would be OK. I was wrong, completely wrong! When I returned and went to retrieve my car, there had been an attempted theft! The steering colum case was ripped off​ and the ignition key slot was damaged to where it would no longer fir the key. The interior was a mess. The glove compartment and between seat interior compartment were thoroughly trashed. Everything was scattered all over. The battery was taken. So even if I manage to force the key into the ignition, the car will not start. This was about 4 or 4:30 pm. on a Tuesday afternoon. And "no Public Storage personnel" was anywhere to be found dispite the posted hour of operation of 6 am. to 6 pm. So I called. No live person to take the call. I left a message. A short while later they called me back. As I began to tell them what happened to my car, they told me yes they know. The incident happened 2 days prior and that they have file a report with Montebello PD and for me to come next day at 2 pm. to get the report number to file with my insurance. Sound ok so far? Next day I showed up at about 2:30 pm. and told the lady at the office near the gate what happened and why I was there. To my astonishment, she knew "nothing" about it! The left hand didn't know what the right hand was doing. After a few minutes, another lady called into the office and confrontationally and combatively proceeded to tell me they are not responsible. Was I upset? Oh! Why would a long time customer like me be upset just because I "paid" to leave my car somewhere thinking it's safer than parking it on the street? Why would I be upset if the party I paid tells me they don't know anything about an attempted theft of my car after having told me to come get information? Why would I be upset if the party I paid tells me they are not responsible for anything that happened? Why? Why would I be upset? So I put in a call to the PD and waited. When the black and white pulled up and official police report was filed, the officer tells me she just came from another incident report at a Public Storage. We went to the office to as about security footage and a man who introduced himself as the District Manager was there. I asked him if this type of thing is a common occurrence here. He responded "No. But a lot of people are impacted." What the f_ck does that mean? My take... The people who attempted to steal my car had access to the gate access code. Surely they wern't going to ram the car through the gate to get out if they succeeded in hot wiring my car. Conclusion: This is not the place to trust with your belongings. It is not safe and they don't care...

Muy bien servicio alma dio muy buena attencion estoy feliz aqui

Alma was very friendly she helped me find a unit. From the moment I arrived to the storage she had a smile on her face, she answered all my questions and concerns. The facility was super clean. Thank you Alma

Alma es una buena trabajadora y muy profesional la facilidad está limpia muy feliz con el servicio

OMG, Alma was a life saver ! She was very helpful and understanding . . Thank you Alma you made moving a little less stressful. Keep up the good work and i love your attitude . ☺️

I really appreciate Alma's exceptionally kind and pleasant service. She helped me with every little detail which was very helpful.

Claudia was very professional and courteous with our needs. We appreciated her help.

Great service helpful/friendly staff

came in today to ask a few questions about my unit As I’m looking for a possible upgrade, and Wendy was very Professional and helpful. Answered all my questions and provided me the proper information. If you ever come come into this Public Storage location, Wendy will be the one to take care of you

Alma was extremely helpful and professional. The process was fast and easy. The facility is clean and even has pull carts to get your items in the building. Thank you Alma for you excellent customer service.

Coming here with the need of getting a place to keep my things in a safe place which I was worried in finding it in the last minute I was glad to come here and meet Wendy where she was able to assist and give me a storage space which I started everything online and was able to get a great price good people and help our hard to come by and I am one happy camper thank you Wendy for helping me great attitude and professionalism

Great service and nice staff and a big shout out to Wendy she's been very helpful so Thank you for that

Was there on November 31 2024 and female working there was very helpful and patient with me. Thanks she was very trained and went out of her way to address my concerns.Thanks

Awesome experience. Wendy in the office was very helpful. He helped me figure it out exactly how everything works, I had to get access, and explain the rules to me. Thank you for helping me out.

Wendy is Awesome!!!! Very Helpful! Very Nice!

Wendy O is super . She helped us and answered all of our questions. Very knowledgeable and great attitude. Thanks Wendy, you made our move pleasant with your great customer service!

Had the pleasure of speaking to Wendy today. Such a delightful personality and so professional. Was busy cleaning but took the time to help me anyway. Hope to see her again soon.

Wendy Professional & courteous ! Thank you for quality service !

Wendy was great help

Susanne was wonderful we will miss her

Suzanne helped me get a storage today excellent customer service 👍

Met with Wendy today and she was friendly, informative, and very helpful.

"I had the pleasure of speaking with Wendy, and I must say, her customer service is truly amazing. She went above and beyond to assist me, navigating every step of the way to ensure I got the help I needed. From the moment I called, she made it clear that my concerns were her priority. Wendy listened attentively to my needs and provided thoughtful suggestions on how to best handle my situation. It's rare to find someone so compassionate and dedicated in customer service. You never know what someone might be going through, and having someone like Wendy who genuinely cares and is willing to listen makes all the difference. Thank you, Wendy, for making a challenging situation so much easier!"

Wendy, always a pleasure always with a beautiful smile and willing to help out...

I had an excellent experience at Public Storage in Montebello! Wendy was incredibly helpful and made the process so smooth. She went above and beyond to assist me with all my questions. The entire staff is friendly, and you can tell they really care about keeping the storage units clean and well-maintained. Everyone’s smiles and positive attitudes make the whole experience even better. Highly recommend!

. Property is so clean!!

Susan was great very friendly and helpful.

Wendy was friendly and helpful. The storage was clean and safe. However, I will not rent again, and here are the reasons: 1) in the 21st century, they cannot email you your document; instead, you have to go into the office or travel to another for them to give you a print-out of your contract. 2) For example, if you move out on the 2nd or 12th day of the month, there is no refund returned to you for the remaining days you did not use. I received an email, that they would charge me $15 for insurance for the following month and that I wasn't even in storage! 4) Lastly, this facility (and Public Storage as a company in general) doesn't allow customers to use their trash. So, think about these things before you rent from Public Storage. I hope that was helpful to anyone trying to rent from public storage. Think and plan with these things in mind before making that move. Stop editing my post!

Wendy was great thank you

Susanne it's a beautiful Person that explains everything so perfect and nice I hope you have more persons like her you gave are so blessed to have her.

Suzanne was so helpful, I really appreciate her, than you Suzanne..

Susanne helped she’s is great and super friendly. She has always been helpful.

Wendy and Susanne are amazingly helpful, friendly and she keeps her place super clean. She left my unit super clean and ready to move in. She is easy to get along with and is very customer attentive. super happy with my unit and the deal I got! 5-star service!

Gloria was and still is a huge help from the moment when I moved in until now. I'm very Satisfied with my stay here at public storage!

We just entered our new parking slot, I can say check in with Wendy was fast and easy. The price is really good $100 for the parking slot.

Wendy was so helpful today I am so happy with all her knolage and help with the app and payment

Wendy at the front desk had excellent service. Very nice environment to have your storage. Highly recommended

our storage experience was great, Alma and the other employees were very helpful

Victor was very helpful! Great customer service. Needed to open a storage for all my junk and he was the perfect help. Definitely recommend 👍

Service was great! The people were friendly people too. Would use them again.

They charge TO TOO MUCH👎👎👎

Gloria the manager on duty was very helpful and patient. She really helped in getting our storage easy and as quick as possible. Wonderful lady. Real customer service skills. 5 stars for her.

Suzanne was awesome! I had a lot of questions pertaining to my rental and she was able to answer them all and was very professional and courteous. The facilities very clean and every person that drove past while walking to the unit we rented had greeted Suzanne with a smile as I’m sure it reflects the experience they have had. Thank you Suzanne and Public Storage.

Suzanne had great customer service, was very helpful and provided us with all the help we needed for a smooth move-in. I would not have asked for a better experience.

Susanne was very friendly.

Susanne was a great help! She helped me pick the right storage. Great customer service! Thanks Susanne!

Susana me ayudó muy bien y en español Muchas gracias 🙏🏆

Very kindly work for me!

The managaer Suzanne was amazing and incredibely helpful! Any problem I had she solved very quickly. Would recommend this place to anyone that needs to rent a storage!

I am vacating after 20 plus years and hate to leave my property manager, Susanne. Always kept property clean and always friendly and professional. We will be friends for life!

Victor is great, he has the best customer service and he’s always there to help !

Victor is so helpful and reassuring with every question that I had! Love being part of public storage community

I met Abigail today, and she was very helpful and friendly. I enjoyed talking with her.

I've been a long time customer on & off of different locations of Public Storage (since 2007). But this location was my worst experience. Suzanne the site manager complains about working and how rude people are to her. I wonder why??? Our 1st interaction was good, until I ran late to get out before closing time. She was super rude! She said "Your lucky I'm still here! Next time you'll leave your car inside and pick it up tomorrow!" I was only 5 min late! She eventually did open the door but scolded me for about another 5 min. Also, Rent is ridiculously high. It was raised in Sept 2023 then again this March 2024, twice within 6mo!? They blame it on inflation! Really?!? I spoke w District manager Freddy and he wasn't much help. After hearing about the site manager, he mentioned she will get training for customer service. I told him I will not be staying and decided to move out because its too expensive for my budget. I requested move out by 3/31, so I made arrangements w my family to remove my belongings. Unfortunately, they left a couple things in the space that I didn't need. I received a call from another rude employee by the name of Donna, "you will have to come and remove those items or you will get charged! After arguing with her, I get a call from Freddy. He says, to remove them myself, his employees can't because it is a liability. If I don't then I will get charged. Gees! So much drama for a couple of items. I did go back out and finally removed them myself for the sake of not getting charged. I'm so relieved to be outta there! Thank goodness it is over! Go elsewhere, this place won't care about you or your things. Only about the rent and any other fee they can charge you. Not even their customer service is worth it. I have moved out and will not be returning. BBB will definitely here about this.

Suzanne provided me with awesome service when I really needed it so grateful🙏🏻

Susanne is so nice! The place is rock!!

Susanne assisted me with getting a unit and was so helpful. Such an easy process.

Susanne was great kind, thorough, and made the whole process smooth.

Susanne is a wonderful person, she helps me with all the details I need to rent the unit I need it, you asked any questions and she's right there to help you out.

Susanne was a wonderful helper!

I was looking for a place to store my things while I am moving. Susanne showed me some spaces and let me know about getting insurance and that they sell locks. The place was clean and Susanne was very knowledgeable. I will be renting the unit size she showed me. Thank you Susanne

Suzanne is the best, always recommend.

I have been with Public Storage since 2012. It has been a pleasure dealing with Susanne. Her knowledge of the job, follow up and follow through is exceptional.

Very nice

So grateful for Suzanne’s help. She provided excellent customer support throughout the process. She really went above and beyond! From the first call a month ago to checking into the unit, she answered all of my questions and offered her insights, suggestions, and expertise. I feel safe and secure knowing that she’s overseeing my property.

Suzanne Was Amazing! She Was So Helpful And Kind With The Entire Process! Suzanne Helped Us On How To Use The Public Storage App. Would Recommend! Thank You Suzanne!

Susana help me today thank you so much

Site Manager Susanne was extremely helpful and super nice. She was quick and knowledgeable about our options. It was stress free. Thank you, Susanne, for your excellent customer service!

Site Manager Susanne was the best at customer service. When we arrived at the site, she was cleaning the parking lot and immediately stopped to assist us with our reservation. She was polite and helpful during the process. Public Storage is lucky to have an exemplary employee like her! Thank you, Susanne!

Update. been there 6 months and got a 30% price increase. 6 months later got another increase of 15%. paying almost 50% more than when I moved in a year ago. they'll get you.

Susanne helped me today and I am happy

I came in this morning to pay my account balance and to speak to the manager due to an unexplainable rent increase. I found the manager Suzanne already cleaning the restroom but she did not hesitate to acknowledge me and tell me she would be right with me. She took about less than a minute to set her duties aside to come and assist me in her office. I explained to her that I needed to pay cash and that I need clarification as to why there has been a rent increase she quickly looked into her account and assured me that she would try her best to see if she could remove the fee. When she looked into the account she found that the notice that had been mailed to me was marked that there was a failure to deliver she then removed the increase until a few months. I appreciate her patience and quick assistance! She truly deserves a pay increase for her great customer service and attention to the customer. I always see her cleaning the building or assisting customers.!

Ms. Susanne is the Bestest! Ms. Valley is so wonderful! They both are so kind, considerate, respectful, listen so beautifully and give you feedback as appropriate the situation. Thankyou Ladies for all your wonderful sweet kind hard work, we need more folks to communicate as well as you do! Thankyou Ms. Susanne, from O'Sullivan

Valeria & Susanne were really helpful and knowledgeable

So your workers qqq I was speaking in Spanish she said not to talk to she said talk to me think she made us go first twice to change the get the storage unit She only gave us one key . I told her I have a question oh please no more questions I'm tired what is I got to do with me then we were looking for the unit for almost 30 minutes and we couldn't find it going up and down back and forth and to finally my friend went over there and asked then she came when we try to go up to the office I didn't like the fact that she was still typing my friend fire her

Ms Suzanne was the most classy professional dignified customer service agent I've ever encountered. She went above and beyond helping me get my trailer parked in the rain and hail and I noticed she missed her lunch to do it. She never complained. She was so super friendly with rude customers and even apologized to me on their behalf. I applaud Public Storage for the public service employing humble employees like Ms Suzanne.

Susanne helped us very friendly. Thank you very much^^

Susanne was really helpful and nice. She walked every little steps with us to get a storage! Thank you!

Susanne is very helpful and accommodating. Thanks Susanne!

Thank you Jason for everything you deserve a raise!!!

Such helpful staff! Came in this morning and started having issues with the app on my phone, but Jason was very helpful and prompt in helping get into my unit. Recommend if you have any storage needs.

So grateful! Ms. Susanne was amazing , she made it all possible. Thank you for all of your great customer service and integrity. Bless you! Jo

Susan helped me with getting a unit ...very helpful and friendly and was quik thank you susan

Thank You Suzanne for your exceptional and professional customer service! I will definitely recommend friends and family to come here! You went above and beyond with resolving my issue right away without no hesitation!

What a pleasant experience it was, considering it was my first time ever having to get a storage unit, Susan was beyond informative and personable. She assisted me by showing me a couple units that would benefit me as well as searching other areas to see what deals were available. Not only was she very friendly and straight to the point but she gladly worked with me and answered all my questions in a timely manner as I had to be at work shortly after. I closed in and made my purchase! I'm excited to begin my move 😊

I have been renting a very large unit here since 2016 and whenever I have called with a problem or questions, Susana has always been extremely helpful and taken care of me. I highly recommend this Public Storage location!

Suzanne is the best great customer service very helpful thanks again

Susanne was great. Awesome customer service and very knowledgeable.

This was my first time getting a unit here and Suzanne was awesome at helping me out and the facility appeared really clean

Suzanne is very friendly and helpful. I pleasure to meet her.

Main gate not working properly, door that leads to elevator doesn’t work properly, manager has a nasty attitude

Susana me alludo hoy

Susanne is an amazing helper

Suzanne is the best employee in this location very helpful she found exactly what I was looking for, for the best service 😀 I came again for the 2nd time here and Suzanne was amazing and very helpful, patient with me and gave me amazing deals 😆

Susanne helped get a new space today! Thank you Susanne!

Susan is very helpful very professional, kind I know I can count on her if I ever have an issue she's always at the front desk eager to help customers.

Susanne was very helpful and friendly, great service overall.

Suzanne helped us today. She was great

Susanne was very helpful today!

Wherever we work, we always like to introduce ourselves and say what we are going to do. and here in this place Susana gave us all the facilities with kindness and so we were able to do our job without setbacks We also did a little garbage in the access to the roof at the end of the day. that we were going to clean we realized that she had already done it thank you so much. susana if you read this

Susanne was very helpful.

Thanks Suzanne for you exceptional customer service! I will definitely recommend friends and family to come here! Your helpfulness made this experience great and stress free !

great customer service...susanne was very helpful with the questions that I had.

Suzanne was amazing! she was so helpful and kind with the entire process ! I would definitely recommend!

Thank you Susanne for helping us

Thank you Susanne for helping us

Suzanne helped us make the move in process easy. She showed us the app and the perks of having it. I appreciated her great customer service.

Suzanne and Ashley were great. Would recommend.

Good service. Nice staff.

Suzanne was a huge asset assisting us and getting carts and working around the gate closure.

Suzanne did a great job!! Came back again cause Suzanne is the best!!😊

Wonderful service, Susanne was amazing and gave me a great introduction to public storage!

Susana ayudame

Thanks susane she was reqlly helpful

Ashely was amazing and did a great job helping me.

Susanne helped us get a storage today..She was a great help.

Susanne is THE BEST !!!. We have Storage units for our Business from Pismo Beach to San Diego, But my Experience with this facility is the best because of Susanne. She is Very Knowledgeable and Very Nice. Public Storage Should Clone Her..

I had the pleasure of being helped by Suzanne today, what can I say but Above and Beyond! Although I could tell they were busy, Suzanne was professional, she patiently answered all my questions and was very thorough with her answers... It's nice to feel that my business is appreciated. Honestly I haven't had such good customer service in a very long time. Can't Thank her enough.

Susanne helped us today, her customer service was outstanding. Strongly recommend this location.

Susanne was a great big help thank u susanne

Suzanne was very informative and helpful in getting my account up and running and getting a unit rented.

Susanne gave great customer service and answered every question I had.

Thank you Suzanne for helping me get my new storage. You're always great to work with!

Suzanne is always so helpful, she is awesome

Suzanne is great and I will always come back to rent here!

Thank you Susanna for helping me with an awesome rate for my storage.

Excellent location and service! Suzanne, the property manager, had answers to all of my questions and was extremely helpful. Highly recommend it!

It is an incredibly clean facility and Susan, the person in the office, is very helpful and friendly.

Thanks Suzanne for making my stressful storage decisions easier to manage. Being a listener is a great quality to have when dealing with the public and I witnessed her with another customer and she was all ears. Sometimes people just need to get their frustrations out and it doesn't mean they are towards you. She handled the situation like a customer service pro, that she is!! Thanks for understanding us, the public, we are not an easy breed!!!

Susanne helped me today with access with the app. She’s great!

Suzanne was a great help today. Super friendly and very professional that's why we came back!!

Suzanne is very helpful and cares to keep the spaces secure. Thank you!

Suzanne was great and I will always come back

Excellent experience and efficient, Susanne is extremely helpful and is very nice.

Suzanne was amazing and very helpful with her customer service. 👍🏽

Excellent service by Suzanne. Very polite and courtesy!! Always ready to help!

Suzanne was great help.

Valerie thank you

Customer service was great for checking in

Susanne helped us todat

Susan was amazing and very helpful with her customer service. Was patient and pleasant. Even in this heat. Thank you!

Susana me ayudó satisfactoriamente

Excellent customer service

Thank you Martiza for all your help and explaining it made everything easy . You are AWESOME!

Suzanne has helped me since 2005 and PS is my second home to my personal items. I can always walk away and when I come back my beautiful items are still there!

Great customer service. I love having Susane as a manager she's been the best for years

Susanne So helpful. Amazing. John Duffin

Susanne gave me Friendly service. I felt welcome from the beginning .

Ashley and Suzanne helped me with all my storage needs, great customer service!

Suzanne hace un buen trabajo. Teniendo buen servicio.... thanks Suzanne

Susanne is super friendly and helpful! Any time I’ve ever need anything or I’m a pinch she’s always there for me! Def love being a customer here!

Susan gave me great service. everything went smooth

Susanne was awesome at showing me a unit I was interested in, she gave me all the information I needed and was very thorough at explaining everything I needed to know.Thank you Susanne

I think Suzanne and Ashley are the best Public Storage employees I have ever met. My entire life was changed due to the professional service and very knowledgeable skills. I believe everybody should use this services. These were the best employees I have ever seen and they desire a raise in my opinion. Thank you for allowing me to be a customer and you have the best rates in the country.

Susan was very friendly & a big help.thank you Lisa

Suzanne helped today good job

Very happy susan did a great job

I called public storage Montebello and I was greeted on the phone with Suzan. Let me you 100% the most pleasant person I have ever met. I will most definitely stay at public storage and will recommend to anyone wanting to switch storage locations.

Susan was a wonderful help

Suzanne welcomed me back to store and was great!!

Susan was very helpful and sweet !

Susanna helped us today, good job

Susan was awesome she explained everything with perfect details. Thank u once again

Susanne was great

The best public storage in LA Suzanne is the greatest public storage representative I’ve every dealt with

I went to transfer my space to a smaller one and Jose helped me out great experience very fast and good customer service.

This storage place is very convenient the customer service is great especially from the Manager Jose highly recommend this location if you need a storage space.

Staff Very helpful the lock to the storage didn’t work and stuff replaced it and made sure it worked before I left

Susannah was so patient and amazing. Thank you for being so great and helpful during theses hard times