Very professional, knowledgeable, lots of laughter 👍
Clean facility. Helpful staff. Sometimes some elevators are out of service and there are only 3 Dollies available for the fairly large facility. So expect delays in finding one. Plenty of parking. Reasonable rates. Secure facility.
Thank you Tangela for always bringing so kind a sweet whenever I come to the property you are always smiling and willing to help without any hesitation.
Thanks to Tangela, she was well spoken and lots of help. she’s a great employee and hardworking!
I want to give many thanks to Tangela she always answers my questions and there to help me if I have any problems!
Great service. Tangela was the best to talk too, I am very happy with the services she provided, I have no complaints at all thanks to her!
Service: Excellent
Price: pretty high for small sizes
Access: Great
I was able to meet the manager Tangela prior to renting. I shopped a few nearby locations before making my final choice. I choice the Airdrome location because of the remarkable service I received. One location was closed, the other was very smelly and old looking. I had a worker tell me that I needed to schedule an appointment to see a storage unit and I was standing right in their office!? Tangela took care of me from the beginning and gave me more information and even showed me a few different size storage units.
Elizabeth was incredible! Helpful above and beyond her job. She helped me negotiate all the details on the PS site to gain access, find the right unit, get the app…actually USE the app! I couldn’t have figured it all out as painlessly as she made it. Great experience for me and she is the perfect example of a knowledgeable , helpful employee. Great experience, Thank You!
Thank you to Elizabeth for ur service here it took me a whole hr to find soeimkne and u was there to help thank you
The best service I’ve received in this area of Los Angeles. The best attention and the best explanation. Everything was very easy and fast for me when renting. Elizabeth deserves congratulations. I highly recommend her. Look for Elizabeth at this place. She will give you the best service of your life.
Buencervicio de Elizabeth
Great service and interaction with meeting staff Tangela was nothing short of amazing and I appreciate the prompt and easy service.
Shelsi was such a great help. Super kind and helpful. She made sure I got the right size for the best price. Rental went super smooth!
Tangela is awesome here and always provides great service I would choose this location over any in the area!
Gracias Elizabeth siempre me ayuda en garraf mis pagos .
I had had a very bad experience at the PS on Arlington and Pico. I cancelled my contract on the day of move in and found this location instead.
The experience was night and day. Shelsi was incredibly helpful and detail oriented. After hearing my needs, Shelsi showed me 3 units that were available. I signed on my new 10x10 today.
Thank you, Shelsi!
Shelsi was the best! Súper helpful. Decolórelo recommend storing here. Also súper clean.
Tangela is amazing. Her knowledge and expertise shouldn’t go unnoticed. I feel comfortable knowing my family’s precious heirlooms are in good hands! The best facility in the West LA area. Great prices, cleannnnnnnnnnnnn and I mean cleannnnnnn. I am always impressed by how amazing it smells when I walk in and the bathroom is just as clean as mines at home and I have a maid!! No exaggeration this is the best location and ran by the best manager!
Tangela is great thank you!
Thank you Dana!I am extremely grateful for your customer service , compassion, & professionalism.I rate this business 100 stars . I will be sure to recommend public storage to my family, friends and network for their storage needs. Thank you Dana.
Cheers!
Just want to stop by to say thank you Ms.Tangela she is such a sweetheart. I appreciate the attention and time that she takes with me as a customer of this business. I’m going to tell all my family and friends to drive down to do their business here as well.
Thank you so much Dana and Tangela for the excellent customer service !
I love this place amazing service especially from Dana I recommend this for storing your stuff for a move or while moving
Dana was amazing. The customer service was amazing and the property was very clean.
So let me say I’ve rented from public storage before throughout my life, but this is the very FIRST time I’ve had such impeccable service. DANA is AMAZING. Friendly, helpful and patient, she helped me and my family get the space we needed, use the app and always checks in when she sees us. If only all locations were this friendly and professional.
Amazing service Dana and Tangela angels straight from the sky above! Absolutely amazing experience. The best customer service I've experienced!
I recently rented a unit at [Public Storage 5570 Airdrome St
Los Angeles, CA 90019
United States ] and couldn't be more satisfied with my experience. From the moment I walked in, I was greeted with friendly and professional staff such as Dana who were eager to assist me. The facility is exceptionally clean and well-maintained, which gave me peace of mind knowing my belongings are in a safe environment.
The security measures in place are top-notch, with surveillance cameras and secure access codes that ensure only authorized individuals can enter the premises. The climate-controlled units are perfect for storing sensitive items, and the variety of unit sizes means there's something for everyone’s needs.
The pricing is competitive, and I appreciated the transparency with no hidden fees. Additionally, the online account management system makes it incredibly convenient to manage my rental and payments.
Overall, [Public Storage 5570 Airdrome St
Los Angeles, CA 90019
United States ] provides excellent service, security, and convenience. I highly recommend them to anyone in need of reliable storage solutions.
I've been searching for a storage for a while. This was the nicest and cleanest one I've been to. Needed help with the different pricing and sizes. Dana and Tangela were excellent. They took their time and showed me the available options. Definitely recommend.
Five star of the worse experience, there is never someone in the office, I made oa couple late payments because of no personel in the office. I have made all my payments on time and all of it sudden over a 3 day late payment they brake my lock and put one otheirs without letting me know , of course anybody would get upset amd get loud, well I go there yesterday at 11:10 no one there as usual I try opening the gate and fund myself with the same problem to go see management long story short , I end up having to move my stuff out over some lazy non responsible old ladies they got working there. This is not fair at all.
I wanted to bring to your attention the commendable work of Dana Battiste and Tangela. Their ability to effectively manage tasks and deliver results on time is truly impressive. They consistently produce high-quality work that does not require revision within deadlines. Their efficiency and skill in prioritizing tasks significantly contribute to the productivity of the Public Storage team. Additionally, their warm and inviting interactions with individuals at all levels are noteworthy. Job well done to these ladies.
I need to acknowledge Ms. Tangela for going above and beyond for my family today during a very chaotic time for us. I cannot let this go unnoticed and I asked what I can do for her after all she did for us and she told me to share my experience here.
I don’t usually do reviews but again this was heavy on my heart. When you encounter a beautiful soul like hers you are to appreciate it because it’s not often nowadays that you do.
There was a issue with only one cart on the property grounds today and there were a handful of people needing to use the cart to move items in or out of the their units. I asked her ONCE and she politely spoke to the gentleman who was using the cart and within 10 minutes he was all done and the cart was ours.
She explained the ins and outs of renting a unit so effortlessly, we didn’t have one question left unanswered. The floors, the walls, the unit, the bathroom, the office, all clean and well maintained. I had to ask is it just you doing this all? Landscape around the location is beautiful and well maintained.
I’ll end it by saying thank you and may this review shine the light on you that you deserve sweet lady. Be Safe!!
Thank you Tangela and Dana the ladies are amazing!!
If every place I give my business to had a DANA and a TANGELA to greet me and collaborate with, the world would be infinitely better - and my life exponentially brighter.
Their warmth, flexibility, and sense of professionalism is all too rare and missing most places these days. You better hold onto them while you’ve got them. They’re an amazing part of your success, I presume.
Dana,property clean friendly very professional in helping me with my unit… I’ll give her 10 stars Lol 😊
I like this location a lot plus the manager Tangela is very nice and keeps everything running smooth for the customers. The location and bathroom is always very cleaned compared to other locations. I appreciate it when coming to visit my unit.
Dana is very helpful and property very clean thank you for your help Dana
Dana is very helpful and friendly. She gave me all the information, unit tour, and explained the app entry//exit feature all in a matter of minutes.
Thank you Dana and Tangela!!!! They are awesome amazing ladies! I appreciate them so much thanks ladies! Service A+ highest recommendation of all! Look no where else!
Absolutely !!!! Lovvvvved Dana’s customer service. She was knowledgeable, friendly and very helpful. The restroom was emasculated and the actual site itself was very well maintained and clean!!!!
Elizabeth, Dana and Tangela great customer service I recommend this location.
Tangela is great. This location is clean and always smells fresh. I have not had any problems with service or my unit I appreciate it very much
Clean, best prices, late access, online rentals. Smooth and easy process. Very respectful staff, Tangela and the absolute best part can’t thank them enough! Great!
Thanks Tangela always helpful, smiling and knowledgeable, reliable and great customer service I appreciate it
Dana help me so much she didn’t have what i needed but she referred me to Erika and they both helpful and nice . Rent with Erika and Dana . 😊
Tangela always set my mine at ease with any questions I may have . She always has good customer service & Is always very professional.
Dana is such a bright light! I recently had to rent a unit and Dana answered all of my questions, toured the property with me and a provided guidance on which unit would work best for my needs. She made the process incredibly easy and was such a joy to work with. I highly recommend Dana for your storage needs.
Great location and pricing
Tangela is always so helpful
Too smooth and for sure the easiest storage I had. Good access and Diane be having my back up there
Been using this location for 5 years. I was so happy when Dana moved to this location. So friendly and interested in knowing how your experience is going here and how your day is going. You can tell the difference when someone else is faking it - Dana is the real deal!
DANA WAS THE BRIGHTEST, WARMEST PERSON TO WORK WITH! She was so positive and encouraging and made my rental so smooth and gave me confidence to even get the preffered unit I initially wanted but was hesitant to get! So Thankful to her!!
DANA AT AIRDROME IS YOUR #1 GO TO PERSON, PERIOD, THE END.
The property is great. Honestly, the biggest selling point for me is Dana. She is magnificent -- super helpful and fast. Whenever I need something, Dana is right there to assist me so get what I need. She's smart, savvy, and amazing to work with. I cannot recommend DANA and Airdrome enough. She's flawless. If I could give her a thousand stars I would.
I sure hope that Public Storage knows how lucky they are to have her as a team member. She's the absolute best. I hope she's being paid handsomely for her service.
I appreciate Dana more than you know. Last thing, her attention to detail is spectacular.
Go and see Dana if you need storage. Of course, Public Storage is reliable and easy to use. Having someone in your corner like Dana who represents the brand as well as she does improves your experience. Dana has continuously improved my experience since Day One.
A MILLION CLAPS AND A THOUSAND STARS. Dana, you're a rock star! Thank you so much for everything.
Katie
I want to say thank you soooo much to Dana! She assisted me a few times in the same day with all my questions and the app on how to add an authorized person to my account. She was friendly and I appreciate her availability.
Thank you Tangela and Dana the best customer service I have ever experienced thank you so much. Still same great service I appreciate!
I truly had the most wonderful experience using Public Storage- especially after being assisted by Dana. She was incredibly kind, knowledgeable, and so willing to help me. I loved the experience through and through!
There was something about the storage that make me choose it it the cleanness of all the property I went to and the assistance I got, got me hook. So humble and patient specially from Dana she took me by a shock cause I was in stress because I had loss my phone and she help me through my needs. Words that I can't explain THANK YOU PROPERTY # 22002.
Tangela is very informative and professional explained the ins and outs of renting a storage room with this being the 1st time for me.
Thank you Dana for helping me and staying after hours for me perfect!!
Ladies at the office were the best. Very professional and helpful. Made everything so convenient. Would highly recommend this place to anyone that needs a storage unit.
Seamless move in today, Tangela was AWESOME. Give that woman a raise!
I have to say this public storage has one of the best associate / workers in public storage history . I came 20 minutes before close and she assisted above and beyond ! She has sweetest spirit and I’m so appreciative of her she really helped my move run smoother and completely made my day .. I want to say thank you thank you to Ms.Dana. You are amazing please never change ! You make the world a better place ! 🫶🏽
Dana is so great to work with! She helped me throughout the process and was very positive and patient. Mike was also very helpful and accommodating to all of our needs.
Great service both employees very nice and friendly.
Muy limpio él personal de oficina bien profesional buen trabajo muchas gracias.
Great facility and the whole rental process was smooth thanks to Dana!
Visiting this location was such a pleasure, Tangela answered all the questions I had in a professional manner …
Storage facility OK but Dana makes this run like a tight ship. She was everywhere when I needed her and always had the right answers. Storage facility four stars Dana 100 stars!
Hands down some of the best customer service I’ve experienced in ANY place of service. Dana and another kind young woman here today (March 15) are welcoming and warm and the location (including the restroom) is SO clean. These ladies made my day and hope that this may make theirs just a little bit better too :)
Big thank you for the solid and precise service while doing business with Tangela. Clean safe location. The pricing does reflect the current inflation in this area but you definitely get what you pay for keep that in mind.
Dana was excellent. She helped me through the whole set up process and got me the storage I needed. She is definitely the reason I will refer people to this location. Very clean building in a wonderful area.
Thank you Dana.
Jason. A
Dana was amazing explained everything and got us in and out thank you so much!
Learn from my experience and know what you are in for. PS has raised my rent from 219 dollars to 345 dollars in less than 6 months- a 57 percent increase- from Aug. 2022 to Jan. 2023.
And I have to keep reposting my negative review because it keeps being deleted. A common experience now unfortunately. All of the positive reviews here are not real. Storage companies are not regulated on how much they can raise the rent and they fully take advantage of that. They take confidence that you will pay the incremental fees rather than the cost and expense of moving out. I am getting my stuff out of here ASAP.
Dana went above, and beyond, to make sure we understood, and were knowledgeable about the services of Public Storage.
Dana is top shelf!! She went above and beyond to make sure the service was excellent!!! If I had any complaints it’ll be she was too damn nice!
Helpful with finding your storage you need to properly use
Dana is an absolute rockstar! This is my first storage unit and she made this process so easy and painless. She is very knowledgeable and she answered all my questions with ease. Give this woman a raise!
Service was great here! Dana was extremely kind and thorough with helping me with my move as she helped provide with boxes and packaging tape. Always great here👏🏽
Great company and property management do an exceeding expectations experience.
I can personally say that this is one of the best customer service encounters I have had so far. The employee there by the name of Tangela Jordan, was so polite and patient with me and had all the answers to all of my questions and concerns I had. She made me feel comfortable renting a storage unit and trusting them with my belongings. I felt that all of my needs were met. Would definitely recommend this place, especially if you go to her🤗
Ellicia was an amazing help and super friendly! It makes the experience a lot better when you’re dealing with the stress of moving.
Ellie took the time to show my units and walked through the lease agreement terms. Much appreciated!!
I just went there to get a unit and Dana was the sweetest most helpful person ever. It's our first time renting a unit and she explained everything and made our experience the best and easiest. And on top of that she was so patient and lovely with my 3 year old. Best experience ever
Dana was so helpful, thorough and well informed to say the least. Her customer service skills are impeccable and what a delight she is.! Thanks Dana!
So amazing! Magali was soooo helpful and made my experience a breeze!
Magali and mike were more then Amazing and fantastic,accommodated all my needs … only choose them!
Magali me atendió muy buen servicio. Gracias!
Dana is the moving storage expert That knows how to get you the best rates and use of the app to make it all seamless for you. She found me the best available unit. Top customer service.
Magali was very helpful and was very quick to solve an issue yhat came up during the rental process would recomend t ok anyone lookong for self storage
Magali is definitely the hero I never knew I needed. As a business owner I’ve used numerous self storages throughout multiple metropolitan cities in different states and I understand the trials and tribulations of customer service— and this representative kills the game.
Not only does she go out of her way and take personal time to ensure my satisfaction with the business she represents– she goes above, beyond, and even further Than the industry Standard.
I generally never bother to leave reviews and only do so when I feel that it is of utmost importance, specifically motivated by Magali‘s willingness to ensure the help her customers need.
Much appreciated!!
Thank you to magali once again
Dana was helping me out at the Public Storage today. She was awesome! Very helpful and super sweet! Excellent service!
It is impossible to reach the staff..
I’ve received the best costumer service I ever had in LA here! Dana was so kind and enthusiastic, it made my whole day. The process of renting storage was so easy it only took 15 minutes. Thank you so much Dana!
Dana muy buena persona y me explico a detalles sobre la renta es muy buena persona
Such an easy move in process and a very clean and safe facility. Staff was absolutely excellent as well!
Dana is with the business she helped me in so many ways, and answered every question that was asked with no problem and full confidence that my stuff is in the right place..I appreciate it, and I appreciate you Dana!
Dana is the most beautiful and kind person in the world, I’m so happy she was helping me with my storage
Magali was very helpful she made a stressful move and day go so smooth I cant thank you enough!
Magali es una persona muy amable con Mucha atencion al cliente.
The attending property manager Dana was very helpful , attitude was extremely positive she went above and beyond to help me secure my storage space. I love the bubbly disposition and the property was extremely positive
Dana was Very welcoming, knowledgeable, kind and professional. She provided us with space options based on our input of items being stored, offered current specials without asking and provided all the detailed information we needed to make informed decisions. We know hands down this location is the best by far the best and feel secure knowing our possessions are being monitored and kept safe.
Magali was wonderful and responsive to all our inquiries and very helpful with all aspects of moving! Cannot recommend enough!
Magali is great very helpful thank you!
To Public Storage executives, you have to make Magali a director of personnel or something along those lines. I have actually never had better help or customer assistance than with her. She really knows the best way to solve problems and she's amazing to work with - seriously, I would store at this location specifically again just because she is great to work with. Also I don't normally leave reviews for public storage places. She is that great.
My experience at Public Storage was fantastic, and I would recommend them to anyone in need of storage. I was assisted by Magali in the front desk who took great care in setting me up with the perfect size unit for my items. It’s refreshing to receive this level of service that’s so rare these days, thank you PS!
Running me a unit today magaly this girl is the best I swear man I swear she'll go buff and beyond for you she needs her own franchise
Dana and Magali were excellent with their customer service. They were very helpful with making sure that I received the storage space that I needed, providing me with the insurance for my storage, and getting me set up with my account for my storage.
I would definitely recommend that anyone who is need of a storage space, to come to this location. You will receive the best customer support.
Sign up was quick and professional. Dana was extremely friendly and efficient and very courteous. I was there with a friend and she rented a unit there. She cannot post because she ordered a new phone to replace her broken phone and hasn't received it yet. Storage area was clean and well lit. Security is very good - security code used to get in the facility is also used to get in the elevator and go to your floor. It is a three floor storage facility. I highly recommend this facility.
The best part is that access to your storage is not controlled by office hours. Access is separate from office hours. Access is from 6 am ( not exactly sure ) to 9:30 pm , finally out at 10 pm 24/7.
Very responsive staff. Problem came up with unit and I was transferred the same day. Very easy.
Magali is very helpful I was able to rent my space here for another location, it made my day a whole lot easier! Thank you again!
Magali and Dana made this process a breeze and they were both very helpful. They make a great team, come see them if you need storage!
Magali was absolutely amazing! Super informative, helpful, & patient. Will definitely keep using this location just because of her!
The best customer services I’ve had in a long time.
I’ve had the pleasure of having Dana, Elli and Gabby, ( please forgive me if I didn’t get your name correct) help me with a problem that was all my fault, they went far and beyond to help me figure out what I needed to do to resolve my problem.
Theses ladies are awesome.
Dana at this public storage location is a great help and was a bright spot in a difficult move. She was able to assist with everything I asked for and always had a smile on her face. Absolutely a wonderful property manager. Thanks Dana!
Dana is the real deal! Seriously none other like her. If you’re looking to get into public storage, choose this location and ask for Dana, she’s awesome.