Public Storage Self-Storage Units at 3821 Jefferson Blvd, Los Angeles, CA

Ashley for years With very good Professional skills with me ,,she’s always helpful,,I really appreciate her ❤️

The woman was very helpful and All my concerns Were put to ease and I love her attitude

Thank you maritza for your amazing customer service

Muchas gracias Maritza muy amable

Ashley is always keeping this property clean. Glad she is back in Action since she was the only one keeping up with maintenance & is noticeable. I Like the new gate hours but not the access to each floor they need to work on that. Also fix the light in the restroom and gate box doesn't always work in the morning got keep entering from the back since it has no power.

I recently had a fantastic experience at the Public Storage on Jefferson & Crenshaw. Last month, I had a frustrating visit when a gentleman refused to assist me with making a payment for my business storage—I’m still not sure why, as I was simply trying to pay my bill. The attitude and unhelpfulness left me feeling confused and disappointed. However, on my most recent visit, I was helped by Asheley, and the difference was night and day! She was kind, professional, and efficient, making the entire process smooth and stress-free. Not only was I able to make my payment without any issues, but Asheley also engaged in pleasant small talk, which made the experience even better. She turned what could have been another frustrating visit into a great one, and I truly appreciate her outstanding customer service. If you ever need assistance at this location, I highly recommend asking for Asheley—she’s a gem! Public Storage could definitely use more employees like her.

Hello to whom it may concerns,,I really want to let you'll to know that Ashley G. Is an above and beyond employee. She walked me into how to use the apps,And assisted me very professional,concerned,seen my frustration and just any questions that I asked she assisted with kindness and understood my struggles in not being Internet savvy. She really made my day. Gave me assurance on how my payments would be made. She is just a wonderful person. Please give her a raise now. You need more people like her. She offered to assist whenever that I have any questions. Keep her. Please recognize her. Give her a raise. Her customer service skills is of the chain. Sincerly Virgil Jones This location is still the best one clean and best customer service

Ashley was very friendly and helpful with everybody. Store look clean

Ashley is super helpful

Bueno service de Ashley

I wanted to thank Ashley for providing exceptional customer service and support. I really appreciate you! Peace, Lonnie

Danny was the best! Saw me having trouble with the website and took me inside when he didn’t have to.

Danny is very helpful and kind good worker

Thank you Danny for all your help!

Danny at the Jefferson location was very helpful he made it super easy.

Danny good service

Danny is amazing and took care of me

Danny and the other workers were such a great help with moving me to another storage because of the water damage that occurred in my prior one. Thank you for making the transition as smooth as it could be under the circumstances Danny.

Danny was so super helpful and friendly. Explained and showed us the storage place. Grateful

Due to an emergency I had to get a storage for short term. Danny was very helpful patient, and curtious during this process. Unfortunate for me money wise, but nice to have met a pleasant person.

Danny is great

Danny was lovely and helpful.

Shay Outstanding & Professional Service Provided ! Thank you !

Danny was so kind, patient and helpful! Great central location, 2 elevators, right between the La Brea and Crenshaw 10 fwy exits

Very clean, staff is friendly.

Shay, Danny and Ashley were the most OUTSTANDING, and PROFESSIONAL representatives that I have ever worked with. They made my move in exceptionally uncomplicated, now I know where I will be doing all my future moving. GREAT STAFF!!!!!!!!

On September 30th I arrived at 4:00 p.m. and the manager was nowhere on site. There were about 7 other customers here at the location and they stated that they have been here since 3:00 p.m. and did not see a manager when they arrived. I waited around so I could pay my bill, I figured that since there were customers still inside of the storage packing and unloading that the manager will have to show up soon to lock up the storage and set the alarm, before 6:00 p.m. closing time. Well the manager never showed up. So I still waited. The onsite manager that lives at the storage arrived at 6:45 p.m. now my public storage is located on Crenshaw boulevard the internet went down so I was unable to pay my bill there and my property manager directed me to come over here on Jefferson to pay the bill. When the manager pulled up I politely approached her car and signal with my hand. Asking are you the property manager she rolled down the window and said we're closed with a nasty attitude. of course your closed I know that I've been waiting since 4:00 I did not speak to her in that manner that is just what I was thinking. I politely let her know what my situation was and I am from the Crenshaw public storage and I was directed to come over here to this location again with the nasty attitude she tells me the office is closed and been closed since 2:00 p.m. and she is not opening up the office, and call the number on the door which is bad advice because it's after 6:00 so even if I wanted to speak with someone it's after hours and that's impossible and she should know that being management but that was just her dismissing me very rudely. I understand not opening up the office that's understandable it's after hours you have procedures and protocol. But to speak as if I'm bothering her. there was another lady with me that moved out and was trying to return the keys and she told the lady to be out by 6:00 for no charge or fee well me and the lady both arrived at 4:00 p.m. and waited the lady proceeds to tell her that she stated to her to be out before 6:00 and she said she been here since 4pm ready to turn in the keys and very rudely to her she said did you take the lock off? go take the lock off or you will be charged the lady stated that she didn't know that she didn't tell her that and she's been waiting here all this time to give her keys the manager goes on to say oh I had an emergency. I'm not corporate but a 4-Hour emergency and yet you didn't tell the other locations that you were out of the office or speak with the surrounding public storage manager of the other location so they wouldn't send anybody over to this location! that's just very unprofessional her attitude is unprofessional and she speaks in a unmannerly rude way. Her actions is not what you call management or professional. I've been with public storage 6 years and my management on Crenshaw are very polite professional and accommodating I have never received this kind of treatment at my location on Crenshaw I think corporate needs to re-evaluate who they have as manager at this location. I believe for this manager at this location it's more about her having a place to live above the office than providing great customer service and representing public storage in a decent manner. 👎🏿👎🏿 I had a terrible experience and I'm so glad that my storage is on Crenshaw because I don't understand how the customers interact with her she's very rude!!!!

Ashley is the Main Manager you will need to deal with, She is super nice customer service is phenomenal!!😁 She goes above and beyond keeps this location super clean! Anyone that needs a unit, boxes and moving supplies they need to come here. Best location Still 💯

Ashley she was excellent

Leo was super helpful

ASHLEY WAS THE MOST CONSIDERATE YOUNG LADY VERY THOROUGH AND RESPECTFUL. THANK YOU ASHLEY

Ashley gave as an excellent service, very professional and friendly

Ashley is very helpful she is super nice every time I come place smells clean

Ashley is always helping me she is so kind. Thanks for always helping me The place is super clean 👌

Thank you Ashley for all your help

Ashley is client centric staff with excellent social skills and very personal approach.

Thank you Ashley for the help

Great service Ashley helped me last week places is clean

Ashley has been the best in customer service in the last 2 years I have no complaints she is the best

Ashley is a great worker she is kind nice and we need more works like her thank you

horrible, the person on the other line was rude, did not let me talk at all AND HANG UP THE PHONE, clearly my questions wasn’t answered my problem was not resolved. this was the manager at 3821 W Jefferson Blvd Los Angeles, CA 90016 United States

Thank you Ashley for taking great care of me and for always keeping the property clean

My experience was nothing but exceptional at this public storage. Ashley Guti was extremely nice and very informative about helping find the right unit for my belongings. She has remarkable customer service skills and terrific communication about the company's products. I would definitely recommend anyone.

Ashley was truly amazing and turned the process of storing our belongings into a positive experience. She is one of the hardest-working individuals I’ve ever encountered, and her dedication to maintaining and caring for the facility is commendable. I can't say enough good things about her exceptional service. Truly, she sets a high standard for what a storage facility employee should be!

Ashley is the best

Great place for storage

Ashley was fantastic and extremely helpful getting me set up with my space. I strongly recommend this location because of her.

Thank you Ashley maritza and isaac for the amazing customer service you all gave me

Ashely was very helpful with the process. Facility is very clean and easy to access.

Ashley is the greatest person she is extremely nice

Best facility clean management is super helpful Thanks Ashley

Hello to whom it may concerns,,I really want to let you'll to know that Ashley G. Is an above and beyond employee. She walked me into how to use the apps,And assisted me very professional,concerned,seen my frustration and just any questions that I asked she assisted with kindness and understood my struggles in not being Internet savvy. She really made my day. Gave me assurance on how my payments would be made. She is just a wonderful person. Please give her a raise now. You need more people like her. She offered to assist whenever that I have any questions. Keep her. Please recognize her. Give her a raise. Her customer service skills is of the chain. Sincerly Virgil Jones This location is still the best one clean and best customer service

Ashley is the best always helping me always kind Anyone that wants to rent her very best location it’s always clean

Ashley was the most upstanding salesperson moving person she in person she's great overall person, her personality, and her kindness.

Ashley has provided me with great care

Great service by Ashley

Ashley muy excelente servicio gracias por su ayuda

Ashley is fantastic. So helpful, so professional. She is my new best friend.

The Best of service.... I am very happy

Great customer service. Was very helpful and informative. Amazing to talk to. Very sweet. Her name was Ashley. Thank you for the experience and information.

Thank you Ashley for the great customer service 10+

I’ve been renting here for over 15 years customer service is excellent provided by young lady Ashley Thanks

Ashley is so helpful!! I was having a stressful day and wasn't able to make it to the unit with the movers in time before close and she helped and kept it open for an extra hour so I wouldn't have to reschedule. I couldn't thank her enough!

Ashley is very sweet and helpful. It's always a joy to see her when making my payments. She keeps the location very clean and she's always very polite. Happy customer. Thanks again Ashley

Ashley is the sweetest very helpful and the property is clean .thank you

The lady that helped us was Super polite and nice She could be a stand-up comedian because she made me laugh the entire time. Extremely funny and fun, best customer service

Servicio muy bueno

This location is amazing with the amazing experience that Ashley, the property manager, is a blessing. Thanks for all your help

Ashley gavw me really great customer service

Ashley has great customer service

Maritza a million thank you for your help.she is very knowledgeable and smart. Come see her here

Maritza is the best thank you so much for excellent service

Danielle is great. She got the unit completed quickly and I'm on my way! Great customer service 👏🏿

Great service by Ashley

Came in today and Danielle was friendly and helped me out. Thanks!

great service by ashley

Ashley was fantastic! The move-in process was super simple and smooth, she was extremely helpful throughout the whole process. Very attentive.Thank you for all your help

Best customer service from Ashley she is sweet and treats u the best thank you

Ashley is amazing always supper helpful and attentive iv rented with many ps and this is by far my fav place to always come back to this place is always clean and safe thanks to ashley

Shout out to Ashley! We have enjoyed using the space to store items and to make last-minute drop offs and pick ups. Ashley is always overly helpful and has outstanding customer service. If you are looking for a storage place, I wouldn’t hesitate to check this one out.

Ashley is amazing, she helped me out and was super nice.

Ashley g. Is so smart l Really like her she knows what she is doing . She helps save me some money. Thanks to her I really love that girl she is the best.

Brandy in the main office is excellent in customer service and very professional! I truly appreciate my encounter with her and she was an great first impression with the company. She is very knowledgeable and thorough about everything aspect of her job. I love when you come into an establishment and get top quality service!! I highly recommend this storage facility because of her and their clean environment.

Brandy is the textbook example of a customer service manager. She called me while I was still inquiring about the unit with the public storage 1 -800 people nationwide. I met with her two hours later and she went out of her way to show me every unit to convince me to sign up today and I had my reservation locked when I left and my rate won't change on move in day. 5 stars for a Class Act.

Ashley is very sweet. I appreciate her you can’t find customers service like she is trained the best

Ashley is so nice! She helped me get my 1 st storage. Thank you so much. Location is clean

ASHLEY ME AYUDO AL AREDAMINTO de public estorege muy amable al informarle los beneficios q me ofrecieron con forme a mi economía mía y se los recomindo

Thank you Ashley. I have to be very honest to render my appreciation to such a personality who has so much sense of humour. The customer service of Ashley is beyond proportion. I was very much satisfied with her service. Thank you

Ashley is amazing!! She helps us so much trying to figure out our situation. Very friendly and always ready to help!

Thank you Ashley for being the best property manager. You help everyone with their needs..

Ashley is the best! She’s always there for help when you need it and she keeps the property clean

Ashley is super sweet & always super sweet goes above and beyond

Yes, this is a customer approval stores have been the most public storage with 25 years and I have no experience such good responsible grounded person as Ashley. She is very comfortable, didn't she know what she's doing? She have a lover head, she know how to get along with people. As she always try to solve your problems. And she really does. She put all her all in her work. And she is not lazy at all like. I have experienced some of these employees that you have a public source. And the attitude is things. She is very kind to all I have seen people come and have mistreated her and she kept a liver head. And I think she should be rewarded. It's not a supervisor but CEO. And this is for fact, this young lady is going somewhere. If you need someone to be added to your staff and public storage. To hide, you need to check her out. Thank you very much, Sally Kelly.;)

Ashley, the Property Manager has been Outstanding throughout my five years here at Public Storage on Jefferson. I highly recommend this location for storage services because Ashley goes above and beyond to ensure you get situated and she is extremely intelligent, compassionate, patient, knowledgeable of the storage needs of what a customer needs. Ashley is the most professional manager I have worked with. I wish her continued success!!!! Please include this commendation in Ashley's file and let corporate headquarters know how valuable of an employee Ashley is. Sincerely, Cynthia.

Thank you Ashley for helping the manager at 21815 with the rental

Great Storage space & location operating with in the later hours of the day / evening. Great for estate and/or storage sales !

My family & I appreciate the service when choosing to store or belongings here. The team is very helpful at this location.Ashley was very pleasant, answered my question last week as we were moving things. I appreciate Ashley's approach to costumer service.

To me Ashley is the best , public Storage person( mother) working, she is so polite, thoughtful, kind, considerate, she thinks about us , and helps us, she keeps this Public Storage 3821 w Jefferson Blvd, clean,& we all appreciate and , thank God for a person who is an employee, and gives her best. God bless you.

Hi this is Ruby Smith and I would just like to give like to give Ashley and Nicholas of how well they are in their customer service skills you need to get more people like them better greeting your customers because when they have a bad attitude they can turn away business for you and I can't give enough accolades for these two people they sweet they kind of even if they having a bad day they still nice and not I would like you to put that in their records so that you can appreciate your employees

I’ll like to thank Nicolas at this location for all the help before & after our moved. We just relocated from the Eastcoast & had tons of stuff. Lol.U made the difficulties easy. Not to forget how clean this place was including the stairways & bathroom!! Thx Nicolas for making it smooth & helping all the way!!!

Nicolas is bright ray of sunshine. Manerable and courteous. Is always a pleasure. Thank you he make it easy,and reassuring.

Ashley is always helping me she calls me when I’m late and helped me get the app excellent service all the time thank you so much I wouldn’t now what to do with her if she wasn’t here

ASHLEY HAVE A GREAT CUSTOMER SERVICE THANK YOU SO MUCH 🙏

Gracia por todo Ashley me gustó el gran servicio

Thank you for the good customer service Ashley.

Ashley is the best

Nicolas very kind he was on break and he took me who does that well let me tell you Nicolas did that is service thank you

Nicolas is the best

I’ve been to other storages all over L.A, THIS is the one that impressed me a lot!! It’s sooo clean, hallways and units are VERY well lit, and elevators work! Most of all, the customer service is awesome! Ashley is amazing! I feel safe here as well as my belongings!

Great storage facility, Nicholas helped me find my keys that I had lost and saved me lots of trouble 10/10 would recommend.

Ashley has been super helpful 😁 she is so nice. This location so clean, the only thing I will like if for extended hours since I need early access.

Ashley is an amazing manager! Definitely the best Public Storage location!!

if you need a storage just trust me THIS ONE IS THE ONE YOU WANT! Fast service, great customer service, & it’s near me. If you ever have any questions make sure to ask for Ashley, she was very helpful and made me feel welcomed.

Excellent knowledge and assistance . Excellent service. Ashley was my assistant

The most wonder customer service by Ashley one of the hest that's why I keep coming back to herbal the time

I was treated with respect and kindness. It was a painless process. Ashley was wonderful!! Also the app makes it so easy to enter the facility and pay your monthly bill. Thank you so much y'all.

Nikolas muy amable good job

Since day Ashley has been helpful and knowledgeable of regulation to keep me informed. Any question I may have she has a answer to keep me on company policy.

Muy amable Nicholas

Nicolas was very considerate of what I was going through

Ashley is an excellent employee she helped me with all my storage needs and will be back soon because of Ashley

I did tons of scoping out other Public Storage locations but ultimately settled on this one. I was completely sold by not only the price but the manager, Ashley, was the nicest, most knowledgeable and attentive representative I came across. The location is quiet, clean, safe, and property is always clean. I'm glad I chose this place!

Ashley is 100% best customer service. Very happy she helps out a lot super easy and fast

Ashley is 1 of the best outstanding customer service

Ashley is an awesome worker very helpful

Ashley is the Employee manager gave us the best customer service recomendó este lugar

Ashley gave me excellent customer service and explained everything in detail. As I am older, she helped download the app that works excellent. You don't have to get out your car to punch in no gate code

Location is nice inside and out. The Restroom smell super fresh and never dirty. Ashley always cleaning the property she is always very helpful & friendly.

Ashley es muy amable te ayuda con todo

Ashley is amazing always a huge help and the place is always clean and makes me feel safe.

Fabiola was a huge help we appreciate employees like her

Clean, well maintained facility. No transient issues which is nice.

Ashley was a joy and funny and adorable 💕

I love going to any public storage Ms Ashley is because I love her spirit and she is so mannerly always ready to help and answer questions please give her a raise but don't take her away from me.

thank you Nicolas for helping me with e rental over the phone

Ashley is very nice & helpful great customer thank you

Ashley did a very great job helping me with the app thanks for the best service

Will never rwnt a storage place from them again

I have been using this storage facility for a few years now. One of the reasons I stay is because the staff are professional and kind. Most of my interactions have been with Celeste who has always been very helpful and informative. She is always in good spirits and is the kind of person that can change your day from bad to good because of her positive energy.

Excellent customer service here at this location I've rented over the weekend Ashley helped me set up the app

Ashley made the transfer smooth and easy Great customer service

I LOVE this storage facility! I was kinda traumatized after my previous storage unit at a non public storage location got broken into and almost everything was damaged/stolen... HOWEVER, this public storage is very well kept and very secure. I LOVE Ashley! She's the manager at this location and she is so easy to talk to. I was impressed by how customer service oriented she is and how she always says hi when she sees me and reminds me when they’re about to close which I always appreciate. Ashley is so sweet and it made me kinda sad to tell her that I would be moving my belongings out. But whenever I need to rent a storage space in the area I will definitely come back to this specific location, just because I know my belongings will be safe here. I also wanted to mention that Ashleys smile is so big it’s contagious, it’s impossible for me not to smile back! But for anyone who's looking to store their belongings in this area, I highly recommend this location!

Ashley the office manager is is a pure delight. Her costumer service is second to no one! I appreciate the smile on her face upon my arrival every time! Thankful for all the updates and news she provides for me. She knows everything about this location, there’s never an unanswered question.

The lady that you have your on Jefferson and Somerset is the best you guys need to have more of this lady really to help your customers thank you for her her name is Ashley I can’t forget Ashley thank you

Ashley ella es muy buena persona muy amable 4 años y nunca tube una queja de ella para mié muy servicial muy respetuosa

Ashley is a very kind person to help you. If next time I still need a storage place, I will come again.

Great customer service recommended Ashley is very helpful

Ashley is best manger great customer service

Nicholas and Ashley are so nice. Wonderful experience!

Nice service and fast ! Manager very nice and kind, I recommend this place

Everything is well out together and the customer service is always great especially Ashley, she’ll take care of you until the end. Never had a problem awesome place to store!

Buena manager

Ashley is amazing she helped me get the app and sign up for auto pay it's easy fast and the best location very clean

This location is one of the best public storage I’ve used. Ashley the on-site manger here is very very nice. She goes above and beyond for her customers, she treats them very well and with lots of courtesy. Great customer service overall. I recommend anyone looking for storage space to try this location out and use them.

Ashley is very patience with me she explains everything to me thank you

Ashley is the best she is always here for me she goes out of her way to help you

Nicolás muy buena onda y habla español

Great service, so far every staff member has kind and helpful. Ashley and Nicolas were great took the time to explain all my options with my unit. Options with down sizing and up sizing.

Ashley is very personal and kind, she also helps the customers with all there needs with patient and caring.

Ashley is a very very nice person recommending the best service

Great customer service! Very helpful with everything. Ashley G.

Ashley is very sweet she helps you with anything

Ashley is the person to talk to I have experience nothing but good at this public storage place only because Ashely is very professional and she know her job very well. She- should B the CEO she is excellent. I have been with Public Storage 20 years. And I have not found anyone as good as she is she is very accurately I she is always on time I should know the business from back to back. Thank you and for the record my name is Sally

I've been with Public Sorage for several years at 3821 Jefferson Bl. The manager, Ashley has always been professional, pleasant and informative. She is definitely an asset to the company!

Amazing public storage. Nicholas was helpful and nice. Could make the trolleys more easily accessible though.

They weren’t open when I called the day before to check that they would be. I showed up with my moving company and there was a note on the door saying that they wouldn’t be back until noon

Earlier today I came to borrow a cart and Ulices provide me with excellent help and was very polite. Great costumer service Ulices!

Ashley is the best

Best service

Everytime I visit my unit Ashley is always reminds me about the app she has s on top of this property Best customer service Best location

This is Mr Dexter Willis just wanted to say that I was so grateful for the service that I received when I first got my unit from releuf manager Shay'lee who rented the unit to me also I would like to say that I was appreciative of the professionalism also from Ashley who is the property manager when I returned to the property to do my phone app for the gate both employees their customer service skills we're at such a high level and I just want to thank public storage for hiring them.

My visit to Public Storage located at 3821 Jefferson in Los Angeles on 04/14/22 was Great. Ashley went above and beyond to make sure I was satisfied with my storage experience. Her customer service was amazing and above board. She made sure I was happy with the size of my unit, the cost of my unit and the duration I was going to keep the unit. She was Awesome. I also saw how she interacted with the different customers goings and comings. She was very aware of who should be there and who should not. She handled the different situations with ease. No rush, no issues. She has everyone sharing carts when not in use and everyone getting along. Needless to say I am happy to know that my belongings are safe and protected. Give Ashley a RAISE! From what I've seen she deserves one. Angela

If,for whatever reason,you have the need,for PUBLIC STORAGE,on Jefferson,and Somerset,let me say,you will get nothing,but 5 star,A+, treatment,of customer service,from Ms.ASHLEY...she has provided, excellent, service,on every single, occasion,when I needed her assistance,and she continues,to be ,my go to,for everything,I need taken care of.She is kind,above all.See her,if you plan to rent,taking care of build.... whatever.. she's got you! !!!

Ashley and Raisy offer excellent customer service. I have been using tgis facility for the past 9 years with zero problems. Highly recommend!

Ashley gives me out our sanding service the cleanest location App works great when miss Ashley helps me thanks

Yesterday, I went to have a look at the unit and had the pleasure of meeting Ashley. She was very polite and professional. She showed me my unit and the locations of elevators for use. The location was very clean and I felt extremely secure with keeping my belongings there. Ashley informed me of my options of payment, either in person or online or on the app. I chose online, I was a little confused about the online charges and went into the location today, where I met Daisy, who was extremely welcoming and friendly. Daisy provided me with a print out and explained all the charges for me and made sure I understood. I left the office feeling very relieved!!! Ashley and Daisy are both wonderful staff members. I feel so fortunate that I was able to find a storage location with such amazing staff!!! I’m very happy with my interactions with Public Storage at this location. I definitely recommend this location to others if you’re looking for a place to rent a storage unit.

Ashley always gives me best service thanks

Ashley was the best sales rep your storage facility has thank u again

Ashley service was superb, I could I'd give her 10 stars

Came in for boxes Ashley was amazing best customer service

Walked in today because I needed boxes. Ashley was able to help me, she was very nice and kind. Facility is very clean and the staff is very welcoming. Thanks you Ashley! Strongly recommend this facility!

The customer service that Ashley has provided is Amazing She goes above for my parents & I... Location is Clean. Thank You Ashley!

Great service Ashley is a very nice employee

Ashley gave me the Best customer service

Ashley is always helpful in any case goes above and beyond

To Public Storage on Jefferson, the restoration was and is excellent, the Building looks great, and it is always , perfectly clean, Ashley does a very good , in the sanitation, of this property site. I just used the restroom, and it was so Clean and bright, now you can just close the door,& it locks securely, Thank you,& Oh yeah the staff,was polite, as they were here working, Thank You, God bless you and Happy New Year.

Ashley provides outstanding service and goes above & beyond

I came for an exchange and Ashley helped me out greatly. I cant believe this is the same person on the phone that helped me to find a storage