I like this location, manager is always available and location is well kept .
Helpful clean perfect for my needs
Great experience! I got my storage unit on
9-24-26. Cynthia helped me. She is incredibly helpful, friendly, and patient. While the facility is very clean, the lighting inside my storage unit could be brighter. The unit has air conditioning which it’s great. Overall, it’s good value for the money.
Christina made my process super easy! Thanks a bunch!
She was very thorough and pleasant to work with
Run like the PLAGUE!!!
I paid for a full month of storage at the Hayward Public Storage location and the manager made the entire process of moving my belongings unnecessarily difficult even though I was fully paid. She threatened to lock me out of my unit and then restricted my 24 hour access which I had already paid for. This forced me to rush to find a new storage unit and created delays and stress that were completely avoidable. I was not behind on payments and I was not violating any contract terms. She simply decided to restrict my access and make it harder for me to remove my belongings. Customer service then bounced me back to the same manager who refused to help and claimed she could not do anything. I was told I had to call within three days to request a refund which is not in the contract and was never communicated to me. This appears to be an excuse to avoid processing a refund for the unused portion of the month that I paid for but did not receive. I am requesting a refund for the unused days and documentation of any charges they claim justify withholding it. The manager’s behavior was unprofessional, retaliatory, and created unnecessary obstacles for me while I was attempting to move my belongings. I am filing this complaint because I was denied access I paid for, threatened with lockout, and given false information about refund policies. I want this resolved through corporate oversight because the local manager refused to address the issue.
The staff are very helpful.
Vine a hacer un pago, Cynthia fue muy amable y profesional, y me ayudó a reducir mi Pago mensual!
We are so pleased with Cynthia; she’s very efficient but most of all so friendly with a great attitude and wonderful customer service! This location has to be the cleanest location we’ve used thus far.
Cynthia is the most excellent human being ever she helped me twice with my unit door I appreciate it.
Horrible experience very misleading. Literally was there a little over a week and moved out after being locked inside of the facility after the gate was manually locked on purpose by the employee. Mind you I paid extra for 24 hour access as I work through the wee hours. They terminated my lease after I requested an immediate move out. This situation has been escalated after Cynthia chose to harass me on multiple occasions and the last straw was being locked into the facility.
Excellent service and professional. Thank you so much.
Sofia is amazing and a big help.ilove the way she's do welcoming and ready to help
Cynthia is very kind person, she answers all
my questions and guide me to understand everything how is work, at the same time she tell us to any questions she is always there
在搬家过程中省心的安置了家具,非常感谢Adriana,她帮助了我很多。
整个仓库卫生又安全,而且费用合理。
Sinthiya is a very helpful to me and speak very nicely solv my problems
I have very good service and I recommend this location to my friends
Cynthia has always provided me with the highest customer service experience during my transactions or any needs that I need .She is always kind and compassionate with a smile!
Thank you Cynthia!
Cynthia is extremely helpful, Respectful and has some of the beet customer service i've ever encountered. Highly recommend renting a unit with her.
Cynthia was fantastic helping us book a unit for my son who is on his way to college. She set us up with everything we needed. Thank you so much!
Cynthia is always great she always helps me out.
We have had 2 storage units for over 5 years with Public Storage on 2525 Whipple Rd and I feel terrible I didn't write this review a long time ago.
But for anyone that is looking for a clean and well maintained storage unit in Hayward, Union City and other Close by Cities, THIS IS WHERE TO GO.
I must admit too, multiple times the need of a restroom occurred and when you gotta go you gotta go but there is always that thought of "how clean is it" that crosses most of our minds and let me say, you be surprised its cleaner than majority of what I've seen in Public places like Airports, Parks, Other Storage, Etc., if you have standards before using a restroom there is only one thing I can say... after you use it you will realize..that the Staff of this Public Storage has a HIGH LEVEL OF STANADARDS for ALL THEIR CUSTOMERS,
So to the STAFF that I know (Cynthia and Lisa)...PLEASE CONTINUE TO
Keep up with the GREAT UP KEEP OF THE WHOLE FACILITY as you Ladies do Daily...
Lastly, for ALL EXISTING & NEE CUSTOMERS...Please be RESPECTULL and clean up any mess you may have made wherever you have made it especially when unloading..
THANK YOU.
Sirven por 1 mes despues son una pesadilla! Y lo reafirmo por que cambian el cobro casi cada 4 meses a su antojo sin ninguna información previa!!
All staff on sight have been very accommodating to my needs on site Riginal Manager very professional
Cynth1ia is wonderful and very professional and it my pleasure doing business with your establishment.
I moved my belongings into this storage facility in September 2025 after closing my business of 10 years. That alone was devastating. I chose this location because the online rate was $184 — already a stretch for me while working two jobs and trying to stabilize financially.
In January 2026, with almost no notice, they increased my rent by $92 — bringing it to $276. There was no limited promotion disclosed, no explanation, and no issue with my account. I’ve paid on time every month.
Because of this sudden increase, I now cannot afford the unit and will likely have to sell everything I placed there — items I stored during one of the hardest transitions of my life.
After I left a 1-star review, they offered a $23 “discount” for only three months. That does not fix the issue. It feels insulting.
If you rent here, understand that your rate can increase significantly at any time, regardless of payment history. If you need stability or are already financially stretched, reconsider before signing.
What they did was opportunistic and incredibly disappointing.
Lisa I'm satisfied w all the help she gave to me today! Very very helpful indeed
Customers service by Cynthia was awesome very professional and kind.
Cynthia the property manager was helpful and answered all of my questions. I was able to get my storage unit on the same day. Very good customer service.
cynthia at front desk provided very good service extremely recommended she explain all details very clear about the propery and the reservation..
Muy buen servicio y es muy amable y profesional 👍🏻
She the best Cynthia give her a raise she deserves it all great services
Cynthia was great! She showed us a few units, helped me choose the right one, answered all the questions my mom and I had, and patiently showed me how to use the app. She was kind, knowledgeable, and made the whole process easy. Highly recommend!
Very accommodating excellent customer service
They replaced the lock on our locker without telling us, despite all bills being up to date without any late payments.
When going to the office during office hours today to ask about the new keys to access our locker, the lights were on but nobody was there. I even saw other pissed customers there wondering what's going on, then leaving.
EDIT: We found out that they replaced the lock on our locker because there was a break-in a few month ago and some items got stolen. They quietly replaced the lock without letting us know about the break-in. We found out about it when trying to open our storage unit, and our keys not working.
Our unit got broken into. We only found out when our key didn't work. So, somehow someone got into the unit, removed our lock, took our stuff and then put a new lock on it. Management was completely unhelpful and said they knew nothing about it. Maybe it was an inside job.
Very complete and clear information was given. Nice and professional. Thanks.
Was very friendly, very helpful. It was a pleasant visit.
Love public storage. Cynthia was awsome. So good to be back!
Cynthia was very helpful and kind
Excellent customer service, clean facility, easy access from highway, competitive prices
I rented a space at this facility after numerous visits to other storage facilities.
I met both Roxanne and Alysia at the facility and they both were knowledgeable, polite, a pleasure to speak with.
They took time to explain how the rental process works, they showed me the available units.
Check this facility before you rent somewhere else!
Excellent customer service!
This public storage location, 2525, Whipple road. There is never hardly ever anyone in the office. They don't have a consistent time of opening, they don't have enough employees to keep someone at the front desk very unprofessional, he spoke with a older woman, white gentleman, and he informed me that he was here last week and was rob, he stated He informed the office and they hadn't no video in the area where it happened. Very scary, but I called the number to this location yesterday, and they stated that they would be open at 9:30. I've been here since 9:20 am and there's still no one here, and it is now 10:09am and they gave me a storage unit that some disgusting adult did a number 2.
About 4 to 5 feet away from the door and no one has cleaned it up. As of Yet very unprofessional.
This place was very clean and The customer service was excellent I truly appreciate the way I was treated thank you so much
Nice storage location. Restroom available everyday. Roxanne is very helpful and friendly.
There's plenty of space for parking and in general I feel is a secure location
Roxane is really nice and helpful. Always put a smile on my face.
Best customer service 👌. Roxanne at the front desk is very friendly and she answered all of my questions and made me feel very comfortable in making the decision to rent out a space. She walked me through all the floors to shown me the sizes of the storage space and never showed any sort of frustration. She is the best!
Dawn is Amazingly helpful,& Professional...Was of Great Help....Whipple office Hayward..
The best service anyone could get. The lady at desk was very polite and professional. I would recommend anyone who is looking for a storage place check them out first. Nice place nice service.
Excellente servicio de Cynthia como siempre
AMAZING SERVICE! Very clean and organized!
Very polite, professional and helpful. I would recommend this place to others.
Cynthia was great she helped me setup the app on my phone!
Great service, very helpful.
Cynthia is very knowledgeable, friendly and professional. Thank you for your help.
Cynthia was always helpful while I stored here definitely recommend customers storing she is great!
Great service, very helpful.
Cynthia is very knowledgeable and professional.
Absolutely great customer service by Cynthia and Daisy. First class service and a job well done. Thank you Thank you
Love the assistance and service from the staff member Cynthia
Cynthia was awesome! Very professional and friendly and assisted me with my rental unit.
Calificó mi experiencia con la señorita Cinthia en Public Storage como excelente, siempre se portó súper amable y atenta y más por que me ayudó en mi idioma español. Gracias Cinthia por su ayuda.
Roxane is very nice and sweet she is a keeper
Very easy and well maintained loved the Communication nothing comparing to the Union Whipple location. I moved from there to here and it was a great move.
Great customer service from Cynthia, definitely recommend this place.
Cynthia she was great much thanks!
Perfectly customer service, I'm very happy with this service
Muy buen servicio.. tenia algunos inconvenientes con la aplicación pero
Cintia me ayudó ..
Muy agradable ..
Y el acceso al local es muy seguro y muy confiable
Just rented a storage space and Cynthia, Manager helped me get what I need within 20 minutes! There’s a great promo as well! Very happy and GREAT CUSTOMER SERVICE! Friendly! Everything worked out seamlessly!
I loved it the storage area was very clean. And the customer service from Cynthia was amazing, I would definitely recommend this place to anyone in the area looking for a place for storage. 10/10 from me and my wife!
Cynthia did a phenomenal job throughly explaining on how the rental process works and showed me a unit! Thanks Cynthia you're awesome!!
Cynthia at public storage was helpful and accommodating.
They were very helpful great customer service super nice 10/10 recommend
cynthia was very helpful and good communication excellent customer service
Dawn was very helpful and helped me very nicely and patiently throughout the process and my movein was very smooth and easy. I will give her 10 stars if i can.
thanks chlyde for easy rental
Great location! 13/10 would recommend, especially with the staff of Cynthia there
Cynthia es muy amable y nos ayudoa buscar storage
Cynthia was very polite and helpful recommend this location
Dawn was extremely patient and helpful. She’s been a pleasure to work with and helped the storage process be stress free. Thanks Dawn!
I have to say this is the best service I've ever had at a public storage ,Lisa was very helpful and answered all my questions , thank u for all your help and all my ? I had
great service. the manager, Lisa, was very helpful and went over and above what I would normally expect. I would definitely recommend this location for Public Storage
This is by far the cleanest most pristine place of storage that I have ever encountered.
Chlyde was very helpful in closing out my storage unit! Great service!
Wonderful service !! Always so understanding and courteous the units are spotless and there is available access to everything! If your in need of a storage this is the one to come to also Clyde your a doll thank you again 👍🙏
Ran by terrible management/employees, strict rules, cockroaches and ants all throughout the 2nd floor and inside my unit along with my personal belongings now. Can not even access your property 24 hours a day. Didn't even last 2 weeks I had to get out for my own good. I Don't recommend public storage unless you're in Arizona because you have more freedom
Maricela provided excellent customer service! Great location and gave me a great deal on a 10x20 thanks again!!
Chlyde is the best! Thank you.
Chlyde was so helpful and great!
CHLYDE IS AMAZING!!!! Wow thank you for being so thorough and explaining everything with so much kindness and patience! He deserves a raise!!!!! I’d give him a 10 star if I could!
Chlyde is a helpful guy and his customer service is a1! I Highly recommended him!
Chlyde help out very nice to us. Thank you such a wonderful service.
I had a great experience with sales rep John Anthony, getting my new unit at this place. Would highly recommend.
I definitely recommend the Whipple location.
I went in for storage and Chlyde was so helpful. He got me set up and taken care of in no time. Thank you so much Chlyde for your help!!
I had a last minute issue and Chlyde was very helpful and answered all my questions. Issue avoided, thanks Chlyde!!
Highly recommend this location! We have been using this storage facility since 2014 and have never had issues. It's CLEAN!!! Chlyde is a joy to work with. Professional & Pleasant:)
Chlyde was very helpful with the whole process.
Cynthia, Thank you soo much for your patience and all the help you gave today you are a great customer service representative.
Great customer service. Very informative and grate memorial rates.
Cynthia is so approachable...
Muy buena atención 👏 la señorita cynthia
Cynthia and Johnanthony
Both these employees are outstanding at customer service thorough explanations with a smile!
Need to keep dedicated staff like Cynthia and john anthony!
Hilario Calara jr
Office is always closed. Can't get hold of anyone working here. The phone number posted sends you only do a generic hotline but no property manager answers or calls you back within reasonable time, meaning standing outside a locked office during business hours.
Cynthia is great she helped us with what we need.and shes awesome.
Claudia was beyond helpful in helping me pick the right storage unit and provided me with all the information needed.
Great experience with Cynthia
Cynthia is very excellent Customer Service
Cynthia es la persona k da el mejor servicio en public storage
Friendly service, clean facility, Good Rates👍
Spoke with Cynthia was super helpful and sweet come in and meet and rent
Jessica was really helpful with the different sizing and prices of the storage to pick the right one that is best suited for me.
Marisa was great. It's clean. The employees are friendly.
Cynthia is very helpful and courteous. It makes renting a storage an easy experience. The storage facility is clean and well kept. I have rented several storages in the past and continue to rent currently. Keep up the good work.
I walked in and was received with a friendly smile from Cynthia. She was very helpful and patient with me and showed a lot of support with my needs of renting a storage unit. All my questions were answered and I felt welcomed.
I appreciate how Cynthia the Front Desk Service at the location was so helpful and she explained all in detail how to do about if you had lost your spare keys and went along and told me how to just fill out a form! She also told me to how to gain access a quicker way by downloading the App to freehand the code box at the gate and just use your app and press Access to open the gate automatically, so that was a Great Update☆☆☆☆☆
I just want to say, I am really happy witht he service at Public Storage, Hayward/Union City. Front desk employee, Cynthia deserves 5+ stars, along with her award winning smile. PS comes Highly recommend.
This is to inform you that the gal in the union city store is doing a fantastic job she is very professional and polite the grounds are kept clean all the time her name is Cynthia so I hope that you will see the work she is doing for the company and take care of her as a employee
Hello my name is Shelby and I just wanted to share with the local people and neighboring communities that if you are looking for a storage space pubic storage off Whipple is a great place and Cynthia the manager is very friendly and ever so helpful with what ever questions you have....overall a great place to store your things...
Cynthia who works in the front desk/office is very professional and help! I have never been dissatisfied to any service(s) provided. This location is the best and most cleanest place I’ve ever rented, and not to mention this location has climate control !! I have been renting storage space from this location for a long time and I refuse to go elsewhere.
Property manager Cynthia is always kind and courteous. It’s a pleasure dealing with such people. I rented a few spaces more today and I have been at this location for several years.
Keep up the great work and thank you for always being kind.