Public Storage Self-Storage Units at 21655 Redwood Road, Castro Valley, CA

Great people to work with, really awesome customer service!!

Easy and quick online reservation. Storage was selected and available same day within the hour and onsite staff were helpful in locating unit. Facility is conveniently located. Great solution for storage needs.

Help was excellent 👌

Kyle is great m! His customer service is top notch. He greeted me as soon as I came in. He was courteous and friendly. Explained the whole rental process and walked me through it step by step, and I was in and out within 15 minutes ! The facilities looked clean and safe to me. Highly recommend this place!

Great experience! Adriana was the best! I recommend going here!

Update 1/12/25: I cleaned out my storage unit recently as it was too expensive. I hadn't been to my unit in a while, and upon entering the hallway it appeared there was either someone living out of their storage unit or a unit had been broken into. Either way, there was stuff all thrown around the hallway including food and milk. It does not seem like this Public Storage monitors/walks the grounds, and I was glad that I was able to get my items out as I no longer felt safe storing them here. Kyle was very informative and made sure I received everything I needed to get my storage unit set up. I would highly recommend coming to this Public Storage.

Adriana was amazing help. Highly recommended. She’s help me move units with an ease. Great customer service with a beautiful smile.

don’t believe the reviews! overpriced storage and ZERO SECURITY whatsoever. helping a friend load items here and noticed a SQUATTERS NEST!! Absolutely unacceptable, it’s like no one here walks the premises and does security checks. Now i can confidently cross “Public Storagel off my list of considerable storage businesses. I’d give 0 stars if i could! Shame!

Very clean and staff is helpful when I’ve had questions.

Adriana was absolutely the best . Very helpful made my confused situation understandable and resolved my issues quickly and with a friendly and great attitude.. if you have any issues you need to deal with a long storage visit public storage on redwood road in Castro valley I wish I could even more than five stars

Adrianna was extremely helpful and followed up in a timely manner.

My first visit the to the facility was wonderful. The lady in the office was very respectful, informative, helpful, and friendly. She answered any and all the questions I asked.

Very helpful and I'm satisfied

Kyle is such an amazing person. He has always helped me and my family with everything we need here at the storage. 10/10 recommend him, thank you Kyle for all your help. Love the Ibarra Family 😊

Update: The previous 5 star rating should have been deleted. As helpful as one person was, I had noticed unsolicited changes on my account without my consent and my key was given to a non-emergency. Life Pro Tip: keep an eye on your personal property and periodically check your accounts for changes.

Cecilia is an amazing representation of Public Storage at its best. We are so blessed to have met her today. She went above and beyond in assisting us with checking into our new space.

Justin was very professional and made the process easy.

I'd like to thank Cecilia for helping me get settled in last minute with a unit when i needed it most. She is very pretty with a good smile when she greet me. We need more like Cecilia in public storage

I’m paying $103 every month for a 5 X 5 Prices are extremely high, customer service is basically zero. It takes 2 weeks for them to come out and replace a lock if you lose your key and they give you no ETA. If I would have known all of the inconveniences I was going to go through when I signed up I would’ve rather thrown the money away.

This is by far one of the safest/cleanest storages in the Bay Area!! Their manager Kyle was able to help make this whole process so easy and stress free! Moving out is very stressful! Thanks Kyle!!

Ann was amazing. Thank you so much!

I was there to drop something off.

Kyle he is a very employee. He explained to me everything that i wanted to know about public storage! What a nice guy!

I have had my storage unit at this location for several years and I have always been happy with the staff BUT I have to give a shout out to Kyle because he is always so helpful, courteous, always gets back to the customer and follows up with things. Thank you Kyle for always being helpful. (And the place is nice and clean)

We had lost the key to our unit and needed to get a replacement. Even though they couldn’t open it for us, their customer service agent on duty on Mon July 31,2023 Michael was extremely helpful with getting us the information we needed and helped us get everything situated. Awesome customer service A++++

Michael was very helpful in helping us with in finding the best and fastest way to deal with us losing the keys to our unit.

Hi I’m here at Public Storage Latoya was the best I love my new space

I stopped in to look at a storage unit and was greeted by Christa. Christa provided excellent customer service, was efficient and able to answer all my questions. An easy process, thank you!

Met Kyle at the bank and informed me of some awesome deals at storage! I plan on renting here soon!

Nice costumer servise and good price

I have been using this place for almost a year, staffs are wonderful. Special thanks to Scott, Mandy, and Deanne

Nicky is the best ever she goes beyond the call of duty. She wa there for me when I left my key in Stockton waited while locksmith came cut off the lock so could put my things in storage. Professionalism is beyond compare. She makes me what to come to Public Storage and because ofher I will recommend Public Storage to all family she is a keeper.

I spoke to Nicky on the phone regarding a payment issue and she was so incredibly helpful!

Really happy to have rented here. We were made to feel very welcome. The manager went out of her way to make it a very good experience ... and it was!

I was working with an employee named Peggy who was incredibly helpful. She boosted my reservation up a day and helped me with the lock on my unit. I would recommend her as a top employee for this company

New customer here , Kyle was very helpful explaining how things work.

Great service and management.

Peggy solved all my signup troubles

Just moved out here to Castro Valley and downsized in house, I had so much extra junk that I had to get some storage space. I went in person to this Public Storage and spoke with Kyle, he was the most enthusiastic person I have ever met. Love the environment and will keep my space here as long as I can!

Always great, clean and maintained, never any issues

Kyle was very professional and extremely helpful with choosing the right size storage unit. He answered all my questions and was very flexible with all my storage needs. Thank you so much!

Antes de la pandemia había acceso asta las 9:00p/m hoy en día el acceso es a las seis de la tarde.muy mal ,se requiere de más tiempo para llegar a guardar la herramienta!!!?.

Peggy was helpful at store today August 14 2022 sunday. And i really did get alot of info. Looking to working her thank you 5 stR.

I was pleasantly surprised at how quick and easy the leasing process was. Georgia was informative, efficient, and easy to work with. She has a great attitude. My only issue is how expensive my unit is. They say it's market pricing. Whatever. Great management, seems safe (no problems ever), and it's clean.

I am so happy with the service Kyle gave us he is great at helping us with all our needs and questions. 10/10 recommend Thank you Kyle :)

It's a storage facility what else can you say? My mom started her storage over 7 years ago for about 76 / month as of today she now is paying $196 / month

Kyle was a very attentive helpful person and a pleasure to deal with.

I have had a storage unit at Public Storage in Castro Valley for a few years now and it has been a pretty satisfactory situation. For the past two years it has been a little difficult to get in touch with management, but we can blame it on the awful plague the world has been experiencing. I recently had to double my storage space and dealt with Kyle to make the change and he has been AWESOME every step of the way. He assisted me in making the change effortless and I really appreciate his friendly demeanor and helpful ways. People like Kyle make the difference! Thanks!!

Kyle, is the best he is so helpful he goes above and beyond for his customer public storage needs more workers like Kyle !

hello reviewers, hope all is well, i just want to take a min of your read time to let you guys know about my amazing experience at this business facility. i and my family moved out of state but i wanted to lock up a bunch of stuff so At first, I was a bit lost, this is my first time looking around for storage units and trying this one as my first was a great choice in my opinion. I've heard a lot of good things about public storage spaces but that means nothing if it's your first time, when I walked in I was greeted and helped by the nicest employee by the name of KYLE . he let me know how it all worked in order to acquire space, helped me chose the right size boxes & lock that was available within this clean facility and even pointed me in the right direction to which size of space that I needed. it definitely made me feel welcomed and in the right hands, customer service was amazing, and I know it's not often you see a good review be posted here on google but seriously he was incredibly helpful, no cap. I'd definitely be recommending this place to my friends and other people as a place to go for storage spaces

Chelsea is the best. Very accomodating and really explained everything well. I just planned to inquire and shop and compare for other storage companies but due to her friendliness, and expertise I did not need to inquire for other companies instead rented one right away.

From the time I moved in up to now, Kyle has been so helpful, professional and going beyond the call of duty to make sure my belongings were safe and secure. Thank you!!