Public Storage Self-Storage Units at 2497 Grove Way, Castro Valley, CA

Lots and lots of fees. Absolutely no consideration of reducing or removing any of them. No carts available to move heavy items around. Very nice on site manager however does not have the authority to reduce the ever increasing amount of rent.

Clean, easy access, and great staff. I was at this facility for over two years, only left because I moved cities. I used the space for work, so I was there almost daily. Ann was also another reason I stayed as long- forever helpful, cheerful, and engaged with how she could make it easier for tenants. True gem!

Adriana was very helpful and very understanding of my situation and is a great reflection on the company. Thx

Adriana was very helpful she took me step-by-step. What I needed to do with the app and helped us through the process of moving in, she was also a joy to talk to. we are so glad you have such a wonderful employee.

Adriana & Ann were very professional, kind, and helpful. My experience at PS was awesome! Would definitely recommend them.

Adriana was amazing to work with at Public Storage. Fantastic customer service!!!

Adriana is very very great

I came in to get some information on the tedious task of finding a storage unit and was getting so frustrated at all the places I went to. Ann and Adriana made this task much more bearable and actually pleasurable. They had all the answers and were so patient with me. I am so happy I found this place and feel like I have made some new friends. Awsome employees five stars each 🌟🌟🌟🌟🌟 🌟🌟🌟🌟🌟

La verdad que fue una gran experiencia muy amables muy servicial aclararon muy bien muy dudas muy buen servicio un gran lugar para poder guardar lo que necesite y todo está muy bien controlado con seguridad un buen lugar de confianza!!!!

Adriana was really helpful & welcoming on my trip to Public Storage.

Great experience. Ann and James were both awesome and very helpful and made my experience here so much easier

Adriana was very great. Helped a lot when I had a question and was very thorough and thoughtful. Thank you!

Adriana was very good. She helped me with my moving. Very satisfied customer.

Adriana ann are the best Best customer service ever if I could give 10 stars I would clean property always feel safe when they are around

Ann was so helpful and kind! I wasn’t having the best of days and she made the transition from a larger to smaller unit very easy! I love the space it’s clean and safe.

Great service. Ann is always super cheery and helpful and always answers all my questions. Never had an issue here. :) would definitely recommend.

The onsite Team at this location Ann, Adrianna & Justin are extremely friendly and very knowledgeable!! They made my move in a breeze and took the time to find my perfect storage unit for me ! I would recommend this location to all my friends and family 💕

Overdue review, the other day I came in to the office I was warmly greated by Adrianna, she was very professional, kind and knowledgeable. She was helpful and nice. I had tons of questions and did not know where to start, she was helpful and gave me the info needed for my next month move. I highly recommend this place. Ask for Adrianna next time you are there. A happy future Customer here.

Ms. Adriana is very accommodating and helpful with the Service offered of the establishment

Great staff here - efficient, friendly, and informative. Ann was wonderful!

I’m very happy with Adriana, she helped me a lot, coming from out of state and she made it easy the process and explained me everything including how easy is the app, ask for Adriana and she will definitely help you get the best unit.

I had the pleasure of working with Adriana!! She was extremely knowledgeable and helpful!! Very pleasant atmosphere and stress free experience. Highly recommend this location and will definitely refer friends and family. THANK YOU, Adriana!!! :-D

Justin is the best he may be young, but he’s very very knowledgeable on everything in that facility & helped everyone that was going to a pretty big crisis on the day I went down there and he didn’t even break a sweat, but he got everything handled in a timely manner & was very professional bout EVERYTHING he said & did including keeping an intruder out of the building that kept on trying to enter the facility.. He handled everything very professionally and knowledgeabley with everyone of us that were there that day. This guy definitely deserves a raise and Tracy is also very highly recommended in my book in this storage facility because she too is also very friendly and knowledgeable. I have been there for many many moons and there are some people that I used to talk to throughout the years that didn’t even know what they were talking about but Tracy and Justin totally have my in this particular storage building I feel like A lot of people could learn from these two that’s how good they are.. 💯🙌🏼

Tracy was so nice and helpful. Very quick and easy process

Thank you for Tracie for such smooth and quick experience. I will definitely use you guys again!

Spoke with Peggy, extremely knowledgeable, personable and helpful! Thanks!

I loved the store.Staff were really helpful and assisted us very professionally.

I have used Storage facilities at eight or nine different places in my life and the one at 2497 Grove Way in Castro Valley has got to be the worse location I’ve ever used. The day we moved in there were no carts and we were told they did not even have any carts at that time because people were stealing them and so they just decided not to purchase any more. Our unit was on the 2nd floor in the back and we had a full 24 foot trailer. Several times I saw this same situation happen with others as well. Many times we went there during open hours, but they were locked up with no notice at all. People were showing up with lots of stuff and they were just not open. Last weekend I went there and their elevators were not working and so people had to move things to the second and third floor by one small staircase, which, by the way, they don’t even allow you to use the stairway except in these type of circumstances. You are only allowed to use the elevators which there are two but often one is not working. The lady that works there is very nice, but she has no control over what goes on at the location. I just went there with a carload and the elevators were still not working and the stairway door was locked and there was no one there. I tried calling twice and I just got voicemail so I left messages but no return call of course. So very unprofessional! Save yourself some frustration and do not rent there. They even have a location three buildings down that is accessible electronically only, it is a non-manned location, but it is so much more reliable! I’m seriously thinking of moving back there.

Have been renting here for a while. Great value and good amount of spaces. Shout out to Ann for great customer service on a holiday weekend 🤘

I absolutely LOVE Peggy and Ann! Incredibly affable and helpful. From the moment I walked in, both Peggy and Ann made me feel comfortable and relieved after having a long, stressful day of moving. I am very happy I wound up at this facility yesterday.

Sería bueno que los carritos se dejaran en la entrada para se uso de ellos en todo el día el cambio de previo es muy elevado y es cada tres meses suben el precio y es mucho y se notifica en 30 días no es suficiente tiempo agradezco a Michell y jeston el personal muy amable Gracias por tener personal en español

Ann is a knockout 10/10 help at this facility! I can't believe how helpful she was and how easy and comfortable the experience was looking for a storage at this facility. Thanks so much for your professionalism and kindness Ann!

Krysta(5stars) is very helpful Peggy(1star)was completely rude to me. I know someone coming in 15 mins before closing isn’t always fun but to be rude to the customer isn’t the way to do it. I’m sorry you counted your drawer early. Darcy is the best. She’s always there to help me when I come in and her jokes cheer me up when I’m feeling down. She’s a great asset to the company

Kyle was very helpful and did an exceptional job in helping me move in as I had very limited time to complete my move. Thnk You Kyle!

Christa, Kyle and Peggy were very professional and most helpful.They all work as a team and uphold each other, very good teamwork and very patient and professional.

In my opinion this location is the worst.. To start off I signed up online to receive the “online price” while they had a promo. After the system took my money no promotion was added so it was almost like a bait n switch.. I have screen recordings from start to finish of me signing up on my phone with the website promoting their “online price” that I didn’t receive. Peggy could care less when I called she said there was no promotion nothing she can do. Fast forward 5 months later rent goes from $130 to $180 for a 5x10 unit… if you’re ok with rent going up 40% in 5 months this is your place to be. Good luck trying to use their public bathroom also it’s never unlocked.

Terrible customer service, the employee "Peggy" yelled at me while I was politely asking her a question she looked like she wanted to attack me, they don't provide cars just so you all know and save your money.

This is the most terrible experience I ever had as a customer in this Public storage facility by the person at the front desk named PEGGY she is very unprofessional, rude and with very POOR customer service experience. I got to the office yesterday to check out with her since I was moving out my stuff and I asked to please let me use one of the cars very quick to pick up few boxes because it was raining very hard so she didn’t let me use it and made me lift up heavy boxes when the office still was open. Seem in a rush to go home !!! Unbelievable you treat customers this way ! Never again coming back here !!! Unhelpful woman .

Peggy is a hard worker and have good customer service and good person.

I went to check out some units and Peggy was very helpful and professional.

Krista and Ann were absolutely fabulous! They were helpful, friendly and great customer service. I would give them 100 stars if I could. I gave only 4 stars since we were denied a price reduction (from corporate). Still don’t understand why since it would have been our first one.

Out of all the locations public storage has, Peggy's location is the best. She's professional, clean site, and super helpful!

This was my first time at this Public Storage location and I was helped by Peggy and she was so knowledgeable and helpful. I felt so welcomed and she was very professional and nice. I will definitely come back and I recommend that you keep her and possibly promote her because shes doing a wonderful job for your company.

Peggy was the best hands down need more of her kind.ill be back because of her.

Very thankful for the experience I had at public storage, Peggy was the sweetest and nicest person to me the day I came in looking for a unit got me in and out pretty fast, just want to say thanks again 🤝

Had a really great experience at this location. I was helped and not overlooked and I got all my questions answered. Peggy was very helpful, seemed very knowledgeable about prices and sizes. Very nice and down to earth. I'm not sure how far she can go with public storage but, she definitely can go to the top.

Nicky was awesome!

Peggy was always a great help to whatever issue I was having.

Ms.Peggy was super helpful getting me set up into my storage unit and went above and beyond to assist me with whatever helped I needed during my move in and move out!

I had the most pleasant and helpful experience. Thanks Christa and Peggy for helping me with my rental.

Nicky was fantastic! Extremely helpful and professional during my move-in.

I just wanted to say I visited this location yesterday looking for a place to store my belongings. The property manager Peggy was exceptional with her customer service. Very helpful, caring, and provided all the information I needed for storing my stuff. Clea property by the way.

Chelsea and Peggy were extremely helpful and helped me lock in my rate!

I reserved online night before and chose a specific unit at a specific rate. Peggy was amazing. She called and introduced herself the next morning. I came in, she showed me around the building and my unit and then helped me finish the process up front. I got the price that was advertised. She was very helpful and personable. The gentleman who helped me on the phone to make the reservation was very helpful as well. Definitely felt comfortable and the whole process was very simple and straightforward. Thanks.

Peggy is wonderful and very helpful

Chelsea and Christa are rock stars at this location. Very knowledgeable about the products offered. Excellent customer service rendered and all questions about the contract answered. Top tier conversation skills. Talked me into renting a 10x20 when I was just going to get a smaller unit. Same day service as my appointment. Very happy.

Chelsea was amazing! She answered all our questions, laid out our options and helped us do what we needed to in a short amount of time. She was also friendly and professional. So great!

Chelsea was super helpful and super quick. Resolved my issues and got me set up in few minutes.

Peggy and Chelsea were so helpful and accommodating, really recommend

Chelsea gave me great service!

Peggy was very quick to address our concerns and remedied them immediately. She is polite and caring. The facility is clean and we have been satisfied by management. On return 03/18/2023 Peggy was again very helpful as well as Chelsea. Both were very friendly and assisted my husband and myself with renting another unit. We have been quite happy with the staff and their concern for the renters and their needs.

Nicole was extremely helpful. Very clean facility. Need more rolling carts during non office hours. Update March 18, 2022 Needed to. downsize our unit. Peggy and Chelsea were very helpful in assisting my wife and me. We have always received outstanding service every staff member at this location. Good,caring customer service is exceedingly rare nowadays. Thanks Peggy and Chelsea!

Quick and easy to get storage! Nice facility.

Great customer service. I called in the property in the morning about my early move-in, left a message and got a call back from Chelsea. She helped me on the phone and in the property when I moved in, great and efficient customer service and save me much time. Thanks Chelsea.

Peggy was helpful in sorting out payment and increase!

The worst experience ever. Multiple break ins here and they have not added security measures. Darcy was zero help in trying to find out who was behind my theft. She was no help to the sheriffs office either. There are cameras on the property but none in the actual hallways. DO NOT RENT HERE.

Thank you so very much, I am very pleased and gracious for Chelsea being here all the time and always wanting to help.

The front desk attendant Chelsea was extremely helpful and very knowledgeable.

Tristan was excellent

Nicole help me this morning and I must say she has excellent customer service and cares she is the five star employee need more people like this person around.Thank you Nicole for your kindness.😊😊

Nicole the new manager keeps this place cleaner than ive ever seen this place it is so refreshing . She is always so kind and friendly

非常恶劣的行为，他们的网站发邮件是不回的，搞得取消仓库迟一天，问可以退费或计日收费吗？答案是找客服，客服没人接电话，最终是钱不退仓库也关了，管理松散，霸王条款

The new property manager is just simply amazing she's focused and driven her vision is spot in and she has a personality type that us a rare find public storage really scored high points funding this I e because she is by far she is best I have seen yet. One of the things I really like is that she does truly care about people she goes out of her way to say hi that is rare to see. Way to go Rick Nicole is awesome man don't let her go this team is amazing fantastic job Nicole I'm proud of ya!

Nicole is awesome! Very professional, helpful, and friendly

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Nicole was professional and courteous. She was extremely patient with my mother as she worked to downsize her storage unit to a smaller size. Nicole stayed over an hour after she was off to ensure that all was handle to our satisfaction. Would highly recommend!

Nicole was so exceptional and very thoughtful 👏🏽, last week when I was there, cleaning out my mother's storage unit. I can't thank her enough. She made my day better.

Nicole was absolutely amazing Helped me take care of a late fee and was extremely helpful

Nicole was awesome. Showed me the space and got my storage unit for me quickly! She was very informative and a pleasure to work with!

Excellent service, very friendly and helpful staff. Also great pricing and quality of supplies. Thank you so much.

Please stay a way from this place they ruin my client stuff they not responding any calll my lawyer will inform them soon 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨stay away if you don’t want you stuff get wet

I had an absolutely amazing experience today with Darcy. I have had a storage unit here for almost 2 years now. There was a concern pertaining to my unit at which point Darcy went above and beyond to ensure I had my issue ameliorated. She is affable and professional. Also, the upkeep of the building is well-maintained. Highly recommend.

Darcy, one of the employees here is great! She is very helpful and makes sure you know where your unit is and answers any questions you may have. So far I like that I have a unit here the place is not dirty and it is in a good area.

Darcy was such a pleasure to meet and she made the sign-up a delightful, social experience. What a nice lady!

This is my favorite Public Storage location. Darcy has always been so helpful, attentive and kind. The process of setting up and managing my unit has been seamless! Thank you again for all your help Darcy.

Great service !! Thank you Darcy for making our experience super pleasant!

Ms. Darcy was a big help. She was able to find me the best deal in town.

Excellent customer service. Two thumbs up.

Friendly staff and nice, clean units.

Super easy and extremely friendly service. Needed to upgrade our unit to a larger one, and completed the task quickly and easily! 5 STARS to Darcy for the assist!!!!

Just reserved a unit and Darcy was a pleasure to work with! She walked me through the reservation and only took a few minutes!

Darcy is absolutely wonderful. She has great customer service and just a all around great personality!!!!

Darcy was so incredibly helpful during my move out process. She made it quick and easy, and was super friendly even at the very end of her work day!

Kevin delivered top-notch customer service throughout. Not only was he very professional by greeting me with a smile, acknowledging me while I waited for him to help the previous customer, by taking the time to give me a tour of the units he was also completely focused on the task at hand; in no moment he looked at his cell phone to read or send texts which is very refreshing! I highly recommend this storage facility. A+

Amazing!!! Super easy and fast service. Darcy the manager is so sweet and got me in my unit comfortably and fast. Thanks so much for helping my move go easy! ^-^

Fantastic customer service. Very clean unit. 5 star

Ms. Darcy went out of her way to meet my needs and requests and even triple checked to give me the best promotions possible. The property is clean and well maintained and makes me feel so comfortable leaving my items on site.

Darcy was very helpful, willing to seek help from her whenever needed, very easy to talk to and deal with.