I was in this facility yesterday to pay my bill, get some questions answered etc. Derek was very helpful. He was friendly, knowledgeable and professional. I have rented here for many years and never had a problem.
Good Jennifer and Michell
Derrick and Jennifer were really helpful in getting us another storage unit.
Jennifer is super helpful and attentive . She helped me get settled into my unit and saved the day
Jennifer made the process so easy and they were so helpful.
Jarrel was very nice and accommodating. The place was clean and I loved the space.
Jennifer provided excellent customer service and made our experience a positive one.
Great service by Ann! Awesome place
Easy to set up and great customer service
Jennifer was really nice helped me find where my storage is
Jennifer was very helpful helping me transfer my unit to a bigger size. Thank you
Maria is the Star. She was so helpful. I was given the incorrect storage and she rectified it quick and easy. Thank you again Maria!
I always enjoy coming here. Jennifer is always very helpful and friendly. This facility is a pleasant place to visit.
Easy access clean place and Jennifer helpful person.
First time using a public storage and I came in and talked to Jennifer and Derek and they were so nice to me. We did a walk-through and Jennifer talk to me through the process. Thank you so much.
Malika was polite and helpful, clean customer service space. I really appreciate how quickly I was taking care of.
Malika was really nice and helpful
Awesome staff! Jennifer and Derrick were super friendly and helpful when I had an issue with a light in my unit and did all they could to help out. Couldn't ask for better serivce. Happy to be a customer there. 😊
Jennifer was extremely helpful, wouldn't keep my stuff anywhere else 👍
My husband and I have upsized our storage space 3 times at this location. Marion has always been there to assist us, both by phone and in person. She is such an asset to your team. Always professional and approachable, willing to get answers if she doesn't have them at the ready. She is perfect on follow-up, never fails to get back to us. While this is an older facility, and is structured a bit different, we love it here. It would be great, if the rates didn't increase quite as much as they do, or if the elevator could be repaired quicker, but all in all, the service provided by Marion keeps us coming back!
Jennifer was so helpful and provided great customer service today! 5 stars!
The service and information provided by Jennifer at the desk was so helpful. I was nervous to figure things out and she laid it out and why prices are the way they are. She was kind and methodical! Thank you again!
Jennifer here at the Alameda location is amazing, very helpful and so positive. She made the experience that much better. Thank u Jennifer ur awesome
Jennifer was awesome and made the transfer of my unit super easy. Highly recommended!
Jennifer was exceptionally helpful and provided our family with excellent customer service!
Jennifer was very helpful in finding the right sized unit. Her energy was wonderful and pleasant.
Jennifer was amazing and super helpful! Helped my family out a ton and she’s super friendly and made the process really easy :)
Jennifer was a lot of help today, she went above and beyond and I really appreciate the help!
Jennifer was such a great help!
Good Custer service. Thank you Jennifer.
Today I just called in after a message was left saying they had an important matter to discuss regarding my storage. I returned thw call and after we discussed the matter, I inquired about my payment. The facilities manager was so helpful. She had my rate lowered $65. She went above and beyond.
Marion is THE BEST. Kind helpful and sweet
Great service from Keisha!
Thanks so much!
Love this location and Jennifer has provided an excellent service. Thank you. 🙏
Jennifer was extremely helpful and a pleasure to work with!! Answered all my questions with knowledge and efficiency. She deserves a raise!!
They are so helpful and nice! Easy to work with, too.
Marion was excellent! Kind, helpful and sensitive to what I needed. I couldn’t have gotten through this without her! She’s the best!
Jeniffer was very nice and helpfull, ill defetenely coming back
Marion was my angel she went above beyond the call of duty gave me a courtesy call letting me know my property was left outside of my unit told me I could come & pick it up before the office closed she was very honest which is priceless to me as a Public Storage customer thanks thanks thanks again appreciate this so much
Marion was amazing and got me settled in with my unit very fast . I like her ❤️
Thanks devonte and amber for your customer service
Oh my goodness Marion was so sweet, organized and business oriented! She is a sparkle in customer service, I wish all customer agents were as prompt in assisting to folks needs as she is! Thanks Marion , you were a phenomenal help to me today!
Keisha was incredibly helpful and very pleasant
Wonderful to work with
Devonte was quick and efficient with helping me and getting my correct information. He walked me to my storage and assisted me to make sure my locked work which I needed his help with. He always had a smile.
The phone experience was a headache but thankfully public storage representative, Tina, was able to help me get a unit on site! She was able to help me get a great deal.
Yolanda Is the best. She goes out of her way to help and does it with a smile. Moving sucks and being greeted by someone who cares about customer service makes all the difference. Thank you Yolanda!
Public Storage’s business model feels like a bait-and-switch wrapped in orange branding. They lure customers in with attractive introductory rates, only to jack up the rent a few months later, once your belongings are locked in and moving again becomes a costly headache. I rented a unit in Alameda, CA, at the Sherman Street location in mid-January for $59 a month. By April — barely enough time to unpack the emotional baggage along with the boxes — the rent had already jumped to $79.
A nearly 35% increase in just a couple of months is outrageous. And after reading reviews from others, it’s clear this isn’t an isolated incident — it appears to be standard operating procedure. The “special deal” feels less like savings and more like a temporary teaser rate designed to get customers through the door before the real pricing kicks in.
Storage is one of those services people often need during stressful life transitions, and exploiting that reality with aggressive rent hikes is a terrible way to do business. I can’t say whether competitors are any better, but consumers should absolutely go in with eyes wide open. The low introductory price is not the price you should expect to keep.
Kisha was very helpful and helping me find a unit
Been here for a few years. Great location. Friendly staff. Denise is awesome super friendly and sweet. Great customer service!
The staff there are sooo helpful and very cool people. Lani helped me and did an amazing job! Also was very patient with me which was a plus because I never have my ducks in a row. I’ll definitely come back if given the opportunity!
Marion did phenomenal! 10/10 would recommend again
Katy went above and beyond to help me stay a loyal customer. She’s friendly, knowledgeable, helpful, and really responsive. I was not happy with Public Storage until my experience with Katy!
Marion is absolutely amazing and super helpful!!!
Marion was great! The process was super easy, quick and I got everything I needed!
Marion is absolutely amazing. Made the move in process easy and fast.
Public Storage and Ms. Marion have always been helpful and professional.
My mother lost the keys to my unit and when I went to get some direction in how to get the lock off Tina was amazingly helpful. Quick, easy, and no BS.
Today I came in to view some storage units and the manger Tina was a wonderful help. Great personality and very knowledgeable. She sweet.
Do Not Rent at Public Storage - 1913 Sherman Street
I am extremely disappointed with our experience at Public Storage on Sherman Street. Our unit was broken into, and three bins full of shoes and clothing were stolen. This has been incredibly upsetting for my wife, as many of her personal belongings are now gone.
What makes this situation worse is the lack of response from management. We have left multiple calls and messages, and no one has responded or followed up with us. Customer service has been very poor during a time when we needed support the most.
Security is clearly a serious concern at this location. The exit door was broken, and there appeared to be a homeless individual staying in the same row as our unit. This does not make tenants feel safe or confident that their belongings are protected.
On top of that, this facility is overpriced for the level of security and service provided. After the promotion ended, we were paying $106 per month -- only for our belongings to be stolen. That is unacceptable.
Please save yourself the stress, money, and frustration. I strongly recommend looking elsewhere for storage.
Marion and Amber were so helpful . Went above and beyond helping me and making my move in process very smooth . Amazing customer service . Such a great facility .
Ms. Marion is very nice, efficient 5 stars. Is What I would rate
Marion was excellent! Made the process a breeze
Marion was awesome, knowledgeable, and extremely helpful
This is a really nice facility, a storage building built inside a larger warehouse. The units are very clean and it’s easy to drive right up to the aisle. Marion has helped me twice (I came back to rent another unit for my business) and she’s extremely professional and efficient. I’ve rented several storage units before and this is the nicest place I’ve ever rented from. Good faciiity, good staff.
Marion was very professional, helpful, friendly, and knowledgeable of the different types of units that were available. She was kind enough to try to warn me that she was stepping out quickly to assist another tenant but I was too busy trying to get my daughter out of the car. She was also very accommodating to weather conditions as I didn’t want to bring my baby into the rain and had to keep moving my check in date.
James and Marion were great. Thank you!
Thanks amber and jaymes for your great customer service
Place is garbage. The staff is attitudinal and unhelpful. The roll gates are broken. The rates have gone way up. You can find better accommodations.
Marion was super helpful got me a spot right away!
Affordability and ease to access. Friendly and supportive staff. Amazing people!!
Great experience! The manager lady was very nice!!!
Reserved online and completed all of the paperwork. My TOTAL move in cost was supposed to be $30 and I received confirmation of such, but it would not let me pay online. When I went to the office I was told there was an error and it would be $81 to move in. There was no prior communication about this (despite them calling me numerous times to confirm I would move in). I asked the representative why, and she didn’t know and no explanation was given, just take it or leave it. I contacted the attorney general with documentation and my email confirmation because this is a clear bait and switch operation.
My experience at this storage facility was overall a pleasant one. This is coming after an almost 5 year stay with a unit. Thankfully my unit was on the first floor.
I recently met Marion. She was able to assist me during my move out process. Very courteous and helpful.
Reason I’m leaving is because I finally made room in my warehouse to house my personal belongings.
Thank you
Davonte at the 1913 Sherman St location in Alameda, CA was extremely helpful and professional. Quick and easy getting what we needed. Thank you Davonte.
Elevator was broken the day I came to move out my things.
Marion did a great job with everything. Made me feel at home.
Marion was very helpful! The facility seems clean and well managed, and Marion got us set up quickly and did a very good job explaining the terms of our rental and everything needed for it :)
Recently purchased a storage unit here and the storage manager, Marion, was really helpful in reserving our unit space!
The storage place itself is quite large with ample space inside for multiple cars to come and unload your stuff. The space is two levels, with the second level being accessible via stairs for people and a lift available for your heavy items.
The storage units are accessible between 6:30am and 9pm, and have camera surveillance 24/7.
They also have a mobile app available to access the entrance gate, which is convenient.
Cost is reasonable, but be aware that they are subject to rent increase; 30-day notice will be given!
Marion is the best and most patience in walking you through the process
I had a great experience at this Public Storage location. Marion was extremely professional, friendly, and helpful throughout the entire process. She made me feel welcomed and confident in choosing Public Storage for my storage needs. Thank you for the excellent service!
Stay away. I rented since May and just left after they hiked their prices to over $100 for a 5x7 closet with no light.
I also haven't felt very safe in their facility after having a couple of experiences where sketchy people were loitering in their cars. I'm pretty sure they were homeless, which fair enough, everyone needs a safe place to park it, I get it. But in at least one case the loiterers were doing drugs and getting in NASTY screaming fights in front of my 11 year old, who by the way was adopted from foster care and has a trauma background as well as a genetic nervous system disorder that throws him into fight or flight on the drop of a dime. Hearing that really upset him, to say the least.
I finally vacated my unit, but they charged me for an entire month I won't use. They were very inflexible and have closed my account, so now I don't even have the option to use what I'm paying for and since my account is closed, I have no way of calling the local staff because their phone system requires a registered phone number.
Mirón is good person and good service on the stores good job
Marion and Davonte were both very helpful. Marion explained the process and when we went back Davonte helped my husband and I set up our unit and pick the perfect location. He was very patient in walking us through the process. The only negative is the site itself, no working bathroom and exit door is broken. (Someone ran into it) 5 star service with a 3 star site.
Marion was great to work with. Knowledgeable, professional, and helpful.
Marion is lovely! Her warmth and patience in answering all of my questions made me choose this Public Storage location. All the way through my rental time she was accessible and helpful, making it a positive experience.
Went great.
Great staff
Clean secure property
Marion was amazing helping me get the unit. Thanks Marion.
Marion gives the best customer service
Marion is awesome! So helpful and responsive. Great customer service and support.
I had an excellent experience at this Public Storage location thanks to Marion. From the moment I walked in, Marion was friendly, professional, and very knowledgeable. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. It’s not often you meet someone who genuinely cares about making sure customers feel comfortable and taken care of, but Marion definitely did. I highly recommend this location and especially appreciate the outstanding service from Marion!
Marion was really helpful. A+++
Marion did a fantastic job showing the unit and explaining company policy. She was also on time for the scheduled appointment.
Davonte was a great help. He explained everything and got me through this tedious process flawlessly.
Davonte was super courteous and helpful! Service was awesome!
Thankyou Marion you was phenomenal so helpful if I can give you 10,000 stars I would thankyou!!!!!
Davonte was a great help. Much appreciated 👏
Got set up with a storage space quick thanks to Marion!
James was extremely helpful today. He was very professional, friendly and explained everything very throughly. We came in to downsize a unit that we currently had to something smaller since we did not have as much stuff as we thought. James was also extremely patient with us as he walked us through the process.
Marion is the best! She is so helpful, friendly, and professional and she understands the needs of her customers.
Awesome quality service by Marion! Very helpful and friendly service.
Great service. Easy process.
Devante and James are so kind, helpful and professional. Definitely the best help I’ve gotten at any public storage in my life.
Marion was awesome, quick and efficient. Got me set up with a space and taken care of quickly!
Doing a job for an elderly lady, friend of the family, she couldn't remember the unit number, she also misplaced the keys Marion was a sweetheart, she got us through with a smile on her face. Definitely not her first day. Thank you!
Marion is absolutely amazing, patient and super helpful. I always get frustrated with the whole storage space empire but I always know I’m in very good hands if Marion is helping me. I can’t speak for the company itself, but Marions Customer Service is out of this world and makes it all worth it.
Marion was Great!
I was helping a friend to move into her space the other day. She is so nice and answered all our concerns and questions like a pro. Give her a raise and deserved a 10 star reviews!
James was wonderful and so helpful! He showed us the perfect unit for our needs. Thanks James!
Marion is great,profesional and very kind
Prices went significantly up with a drop in availability of onsite staff.
Less quality of service for more cost is not a winning combination in my mind.
This was a recent change after Public Storage purchased this property.
Excellent Customer Service From Marion who did a Wonderful job from what she does. Very knowledgeable & helpful on alot of things from storage to removing & moving. Very Thankful for what she did when helping me with my units billing & payments. Thank You So Very Much For All That You Do. Please Stay Healthy & Safe. Many Blessings. You don't get much Customer Service like this. If you all don't know, you better tell somebody. 0;+D
Aubrey was incredibly friendly, helpful, and made the whole process quick and easy—such a great energy and a pleasure to chat with! I was in and out in 15 minutes with everything I needed—thank you!
Public storage bought my former storage company. They just raised my rent 30%.
My parents ended up leaving as well because of constant rent increases.
Not a good way to treat loyal customers.
Great customer service from Marion
Super friendly and helpful staff! James & Marion are both great!
I rented a storage unit here for a month, and the experience was great. The lady at the front desk was extremely helpful and kind throughout the whole process.
I’ll definitely be coming back if I need storage again and would highly recommend this place to others
Marion, very nice and prompt very fast and I understood anything she told me about the facility and also told us we can come back and talk to her if I have any problems this is so helpful. Thank you so much.
Marion did a nice job, she was very polite
Marion at the front desk answered all of my questions and made my next steps clear. A+++ definitely recommend!
Marion is extremely professional, personable, and efficient. She has made the whole process so smoothly and pleasant. This is one of the best Public Storage experience I have had as a customer of PS for 25 years☺️
Marion and Aubry were very helpful! They got me situated with my unit perfectly and answered all my questions!
Aubrey at the Alameda Public Storage location provided exceptional service—professional, considerate, and accommodating. She effectively addressed my concerns, offering multiple solutions. Her multitasking skills were impressive, ensuring timely service without compromising quality. Aubrey genuinely cares about customers and efficiently handles all tasks, making her highly recommended.
* the shutter from inside has a bar that takes 1/2 foot space so be watchful of it and it will block and might scratch belongings if unit is stuffed too tightly.
Her name is Marion. She works at Public Storage at 1913 Sherman St. in Alameda. I am sharing my last week's positive renting experience with her based on our three phone conversations including yesterday Sunday 03/16/25- the move-in day.
I was interested in an 8' x 8' unit. Soon after my online registration last week, this lady called me regarding my interest. Followed her clear guidance with patient answers for my questions, very quickly she earned my trust to proceed for confirmation. The contract with instructions came. She also gave me the number to reach her with specifics (i.e. her off days). I did call her soon after for a minor clarification and got it.
In the morning of the move-in day, I called for the gate code. Only a few minutes later, she rang me back and sent me the code promptly. I passed on the code to my son who just moved to that neighborhood and needed the storage. He was able to check the unit and got the keys right off the bat. That's efficiency.
The entire process went smoothly and I felt good. I've not met Marion in person. But in our communication experiences she was attentive, sincere and trustworthy. Thank you Marion for representing your company well for a customer.
Marion soo help me to me she is the best
Maryanne was great! Knowledgeable and quick!
Marion is so helpful and knowledgeable! I’m really pleased with the management of this Public Storage.
Public Storage bought our storage facility and gave little information during the transition. I was slapped with a late fee right away and a threat of a lien. I went to the facility during business hours five different times and the door was locked and no-one was within. Calling the number there likewise went straight to a recording.
During this time, we got another late fee while I was still trying to speak with someone at the facility. In the end, we never got assistance or communication.
They are happy to slap late fees and threaten liens, but are not available for you to resolve these issues.
A business that has nobody working during business hours is a serious red flag and a massive security risk to your possessions within. No-one is looking at the camera.
Use Public Storage at your own risk, and let me tell you, it is a risk!
Constance was super nice and very helpful with understanding my reservation! She gave me the breakdown of the pricing and explain how to get to my unit. 10/10 would recommend. Plus I feel my stuff is very safe here and it’s very clean!!
These people, especially, Marion Nguyen, are keepers. I've had a unit at this facility for more than 5 years. One key to success in life is to know which people to keep in, and which people to eject from, one's life. Marion takes care of business and does it with competence and friendliness.
I want to take a moment to thank Miguel for his excellent customer service ! Miguel was very welcoming and didn’t hesitate to go above and beyond to help me with my new unit. God bless you sir 🙏
Thank you, Miguel for being so helpful and professional! He went out of his way to help us out of a jam! We love Central Self Storage!!!