Public Storage Self-Storage Units at 14401 N Hayden Rd, Scottsdale, AZ

I just wanted to brag again on these ladies Denise and Jamie! Great customer service ! Keep up the great work ladies !

I've been a Customer here for over 2 years. Why is there never Anyone in the Office and They never Answer the Phones???

Lauren is super friendly and helpful. Thank you!

Exceptional service and peace of mind from both Anna and Denise. They were very friendly and genuinely helpful. The facility is clean and seems well-maintained.

Recently switched storage units to this Public Storage location. The reservation, registration, and move-in process was very smooth and done mostly online with a brief phone call to complete. Denise was very nice and helpful getting me into the specific unit and day/time that was best for my schedule. Unit was ready, access codes activated, and the unit was clean. Property seems well maintained and location is convenient for me. Great experience so far!

Denise was wonderful. Very helpful and informative.

Jamie and Denise

Jamie and Denise are always so friendly and so helpful

Jamie and Denise are so helpful

Denise was great in helping me with another unit!

Jamie and Denise are great

Jamie is excellent

Anna was helpful

Beautiful facilities and wonderful staff! Thank you Denise for being patient with me. Very helpful and knowledgeable as well!

Friendliest front desk clerk ever!! Thank you Denise!

Denise was extremely helpful with my husbands unit switch Clean facility!

"Denise was very helpful and the place was clean."

Sara was very sweet

Denise does a great job with this property. It’s always very clean and she’s always helpful with my needs. I’ve had to move units and add units because of the needs of my job and she’s always willing to go the extra mile to make my life easier.

Found Public Storage in Scottsdale after searching a few different places. Spoke with Denise and she walked me through the process. Fast, friendly and for a great price! Feeling well taken care of here. Thanks Denise!

I went to this location to see the actual sizes of storage units and was greeted by Denise. She was friendly, and professional, showed me several units, and explained how I could optimize each space by utilizing the height, something I had not considered. She was also very patient while I stood in each unit to assess the size and its usefulness. Denise, thank you for the professionalism and pleasant customer service.

What a team! Denise was working details with their sister store in Scottsdale and she was so helpful and friendly. It's tough working with behemoth companies but when you have a local person to interact with and they are actually helpful and friendly, it makes all the difference. Thanks so much Denise for your amazing help today. I really felt like I was heard and taken care of!! You're awesome!

Was interested in looking at storage units and Denise was incredibly knowledgeable and helpful. She answered all my questions and gave me all the information I needed to help me decide what type of space I might need. Thank you Denise for your help!

Love this storage ! Sara was so helpful and kind. She answered all my questions and explained everything in detail. I definitely will be recommending her to friends and family . This girl needs a raise ! Whatever she’s doing she got my business .

I went in looking to get a storage unit and I gotta say I will most definitely be getting one soon! The girl Denise that helped me was very knowledgeable and very helpful! She showed me everything and was very very helpful! She’s definitely a keeper for you guys!! She deserves a raise!

Jamie gave us fantastic service !

TJ did a great job helping me. He is a real asset to Public Storage. And the place is so clean. Thank you!

Hannah is awesome and provides great customer service! She answered all of my questions thoroughly and made the process quick and easy.

We had a very Good Experience about PS, its a Well maintained, Climate controlled storage space, with proper security systems. We feel our items are safe there.

TJ made my Public Storage experience easy and enjoyable. He always has a smile on his face and is cracking jokes! The facility is well maintained and always clean. I would definitely recommend this storage facility to a friend.

Terrible! False advertising & stalking workers who don’t read contracts before calling you. They make you pay on the 1st of each month for a full month even when you moved in at the end of the month. Don’t believe the advertisements go to U-Haul instead.

TJ was very helpful. Quality service!

TJ was friendly when approached and helped me to get into my storage unit! 1st experience with a storage unit and the great customer service made me feel comfortable leaving my stuff at this location.

TJ did a wonderful job. He helped me tremendously. I can’t say enough about how much I appreciate his help. I would feel comfortable referring him to all of my family and friends.

TJ was incredibly helpful and kind throughout the entire process. He made everything so much easier. Always happy to know people like him still exist in customer service!

Helped me out understand everything Super help full staff

Excellent service and cleanliness. Will continue to use them!

Great storage facility, fantastic, nobody does storage facilitation better, highly recommend. Place is YUUGE

Very bad management! There is a woman who says she's the manager, but it is extremely rude and condescending. They never answer their phone line or return voice messages calls.

TJ made renting a storage unit a great experience and fun! This place is clean and a great deal! I definitely recommend renting here!

Shady storage place with poor climate control, in addition to horrible access and gradually increasing fees. Since starting to rent a unit, the price has very gradually increased. Most recently since it was sold to a different company as they mentioned after having issues with valid payment methods (they're the ones that blamed it on the transition). When you try to reach your unit, you will be faced with very tight entrances. If anyone else is around, good luck. Especially because if it's after they close, there will only be two carts. The place is also so incredibly shady looking that you'll feel like you're taking your life into your own hands because someone's going to pop around the corner and mug/murder you. Also, their climate control isn't actual climate control. I have another public storage unit that I just got, and this one is the only one that feels like you're just entering a sauna when you go inside. So if you love heat, want your valuables to sit around in absurd heat and humidity, have incredibly poor access if anyone else is around, this place is absolutely for you!

Tj was helpful and Units are clean and shiny

TJ is helpful, polite and great advice

Found water damage in a 2nd floor unit after a storm. Also dark old facility. No places to park while unloading except to pull up in front of doors. No dollies in sight each time we were there. Had to bring our own. The guy at the front made a point of telling me not to live in the space, like I looked like someone who would do that. Also he said we could not be in our unit more than 15 minutes at a time. The app worked fine so gave it an extra star.

TJ is terrific. Building is always spotless. He is so helpful. He is professional to say the least and always a pleasure to deal with.

Place was Clean , Great Prices, and TJ was Helpful !

TJ was great to work with. Found better solution to our needs and even saved us some money.

TJ has been great. Helping us navigate unit sizes, etc.

TJ is great, I’m always using this location and when TJ is there I know everything will be okay! Friendly and clean place, good stuff

We recently rented 2 units at this facility. They were readily available, clean, and safe and easy to access. TJ was a big help both with move in and move out.

TJ was extremely helpful, friendly, and knowledgeable. He answered all my questions immediately without having to seek additional help.

The facility was clean. TJ the manager was friendly and helpful . When I am ready to move next month I will definitely consider this location.

TJ is super helpful and the process was easy and efficient.

TJ was great! Clean facility

The units are clean and the front desk is very helpful, especially when TJ is working. I was able to sign up for a unit online and access it same day.

I was dreading the idea of renting a storage unit, but TJ, the manager on duty not only made it easy, he made it the best part of my moving experience. There is more to renting a space than I thought (I was way off on my sizing needs) but it ended up being fast and painless and I really appreciated the friendly and professional service.

TJ took care of me, great customer service. And the place was clean and orderly. Two thumbs up 👍👍

TJ was great in helping us find a unit.

Clean facility, staff was super helpful and made the process so easy for me!

T.J. at the N. Hayden Rd. facility was incredibly helpful in moving me from a smaller unit to a larger one. Outstanding customer service.

We recently moved my mother into our house and needed a place to store the things we couldn't fit. We spoke with TJ and he was very professional and he was extremely helpful in finding the right unit that fit our needs. He went above and beyond to make this move much less stressful. The store was well organized and it was easy to find all the supplies we needed. Highly recommend!

TJ was very helpful getting all moved in to an outdoor unit

What a seamless process, TJ was awesome to work with.

My son and I needed a storage unit for his small apartment, and TJ was so very helpful and friendly. We’ve used Life Storage in the past, but TJ’s kindness and helpful attitude made our decision to go with Public Storage so easy this move around!

Me and my buddy were looking for a storage unit together. when we called this location we had the pleasure of speaking with TJ, he made the process smooth and simple getting us a unit in a timely manner. would highly recommend.

In my experience of moving I’ve ran into a lot of Managers that did not put in the extra work to make customers feel comfortable, but let me tell you. TJ is by far one of the greatest and most helpful workers ever. He has been very helpful with me and he has always did what ever he could to make sure I was comfortable. We need more people like him. Thank you TJ.

I work with many clients and highly recommend this location. It’s clean easy access and the gentleman in there TJ is friendly .

I don't usually leave reviews and almost never give bad reviews but avoid this facility. Do not store here! Terrible business practices. I vacated unit March 30 but manager/representative did not enter my move out until April 1. For this 1 day, which is Public Storage's error they charged me an extra month--for 1 extra day, which again is their error! They would not budge despite my dispute and correspondences. Now they sent me to collections! Avoid this place! I will never use Public Storage again in my life.

TJ helped me out and made the process super easy for me. Thanks Tj

My daughter recently moved to AZ and urgently needed storage space. TJ at the Hayden Rd facility went above and beyond to make sure she got the right sized storage to fit her budget

Jeff and TJ are amazing and super friendly. The customer service is always wonderful! They treat us like family.

TJ at this location was extraordinarily courteous and helpful in changing units. Exceptional customer service.

This property is always clean spotless the manager Tj is phenomenal always helpful, very kind and handsome!

TJ is a hero! He noticed I was having issues with a web reservation at a nearby unstaffed location and quickly gave me a call to guide me thru the process. Ended up with a better deal and larger unit here. The entire experience was incredible, I’m looking forward to returning and thanking TJ for saving the day!

I am not typically one to write reviews but TJ was so helpful I wanted to take the time. When I needed to move my parents quickly out of their home, TJ made a very stressful and emotional time as easy as possible. TJ thank you for your honesty and kindness and easing the stress level.

I have never rented a storage unit before, but found myself in a situation where I needed to rent one for a family member. TJ was extremely helpful and went over the contact and property in great detail. He spent a good amount of time with us and with his witty personality it was like talking to an old friend. Thanks for the help. Steve

For your short or longterm storage needs, this location is excellent. Clean, safe, and managed by "Rock-solid" employees. Good place.

Experience was easy and quick! TJ was beyond helpful, professional and knows how to get the job done!

Everything was easy and perfect. She is an asset to your business. Thank you Anastacia!

Just got set up for my unit here by Paisley. She’s amazing! Totally got me hooked up and did so with amazing personality. Y’all are lucky to have her!

I had been renting a unit with public storage for 4 months. With out any notice I was locked out of my storage unit because I needed to provide proof of ownership over my vehicle I was storing. Over the past 4 months I wasn’t asked for this proof one time. I was very disappointed to find this out. It took several hours to resolve. It didn’t feel good having my property held from me. I have lost trust and confidence in this facility. I would not recommend this to anyone.

Paisley and Anastacia the store managers were super grate customer service providers. They helped me to understand all the details and set up everything. I am so happy with their customer service. Paisley is very nice and helpful, I am grateful to her. Thanks

***UPDATED Review - 8/10/22 *** I wanted to say a massive thank you for going above and beyond for me and my family. I know that corporate reached out as well as your location. I can’t put into words how much I appreciate your service and generosity. In a time where things are incredibly difficult and everything is on the rise you and your company have far surpassed our expectations. Whether this be short term or a one time thing, it didn’t go unnoticed. Bless you and your business. ****Previous Review*** I want to first start with this facility is very clean and the team in person is very helpful in person. My frustration is with 2 rent increases in less then 2 hrs without better notice. We moved from the area at the end of 2020 renting a unit 10 x 10. The unit was originally $178.94 1/1/21 then increase to $190.19 5/1/21, now 6/1/22 we are now paying $253.58 a month. I understand there’s an increase in inflation I understand that everyone is having to raise prices due to the economy. When we have called in the past and left numerous voicemail messages to discuss our concern about the ever-increasing rent no one from the facility has ever returned our calls, no problem calling so say we are late, but not to discuss our concerns. Now here we are with another increase 25%. I don’t like to leave a bad review. Especially when this company has such a great rating. But I am at a loss as we aren’t getting and response and because we don’t live in the area I can’t just walk in to resolve my concerns.

Two price increases totaling 80% in less than 24 months. Upon inquiry I was told it was "because we can". Yes you "can" gouge customers, but some day you may wish you had them back. Very unprofessional way to run a company. I will be vacating as soon as possible.

Always exhalant service.

She is stellar !

Debbie is amazing. She is always helping or cleaning. Awesome place

Anastacia the store manager. Is the best!

Anastasia is the Jedi of Storage Lockers Customer Service. She took care of my Locker needs for 2 different properties. Way above and beyond her responsibility. Thank you and Appreciate doing business with you!

Thwnk you Ana fir all youre help

Poorly managed ,calls never returned,moving equipment rarely available

Anastasia is awesome! I felt bad because I came in right before closing, but she was extremely nice, helpful & professional! She explained everything to me in detail, and went above and beyond! She is a great asset to the company!