Miranda went above and beyond the call of duty!!!
I had a major issue with my account and had made severL calls in trying to figure it out. 2 people dropped theball not following through without ever reaching back out. But Miranda said this is unacceptable and got straight on the ball and got me taken care of!!!
Rob was great. I had unit that was hard today get in. He made my transition really smooth.
These guys r awesome I would highly recommend them frfr they one guy and the one lady who's in there r amazing and friendly people and they definitely do work with u if u keep contact
Prices increase to often. Must be an incentive to get your things as soon as possible.
Ms.robbin made sure we were taken care of , and they have great rates!!
Was the cleanest & well takin care of, my space was very spacious & clean floor, the attendant was super polite.
Absolutely amazing worker her name was Miranda is answered all my questions and just all around a amazing girl
Randa is super patient and super friendly. Was very informative with every question asked. 10/10 recommend
Very polite very helpful !
Rob Is Great! Assisted me with all my needs and answered all me questions and concerns!!! Thanx Rob!
The process was so easy the person that was in the phone help me with everything and was so patient and helpful.
Big shout out to Randa. Property is very kept up and she’s super friendly. Best interaction I’ve had with someone who works customer service.
Made my rental a breeze
Customer service at this location is 10/10, I’ve ran into some things but she has been nothing but helpful along the way and getting everything on my end sorted!
I very much appreciate the diligence
My mother comes up every month to pay her bill with a young lady name Randa.
She’s made this experience of having a rental unit beyond the best. My mom will come up just to talk to her. Will continue to be a faithful tenant because of the personable young lady. ❤️
Rob the Best service., and very help me 👍👍👍
Great location and great staff , specially Rob and Miranda
Have had a very good experience with this location. No complaints at all. Someone told me that Miranda was a Queen…they were correct!
After my previous storage company raised their rates 40%, I was on the lookout for a new storage facility. Pubic Storage was by far the most reasonably priced in my area. I called the corporate number to make sure the advertised rate wasn't just a promotional rate that would significantly increase in a few months. He told me honestly that they do tend to raise the rates about once a year, usually around the beginning of the year. But that the current rate posted was my regular rate and not just a promotional rate.
When I went to the unit itself, I stopped in the office with a few more questions. The attendant was super nice, helpful, and actually gave me the same answer about rate increases. It's nice hearing consistency and not just what they think I want to hear to seal the deal.
I have very little experience with them so far. But based on my initial encounter, I have high hopes and high expectations.
They took care of my concerns! Randa was awesome. Great place to store my stuff!
𝑹𝒂𝒏𝒅𝒂 𝒊𝒔 𝒗𝒆𝒓𝒚 𝒈𝒐𝒐𝒅 𝒂𝒕 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝒘𝒉𝒆𝒏 𝒊𝒕 𝒄𝒐𝒎𝒆𝒔 𝒕𝒐 𝒒𝒖𝒆𝒔𝒕𝒊𝒐𝒏𝒔 𝒂𝒏𝒅 𝒄𝒐𝒏𝒄𝒆𝒓𝒏𝒔 𝒉𝒊𝒈𝒉𝒍𝒚 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝒕𝒉𝒊𝒔 𝒍𝒐𝒄𝒂𝒕𝒊𝒐𝒏
Randa has been such a great help outstanding communication with any questions I’ve ever had highly recommend
Montina did an excellent job helping me resolve an issue i was having with the gates
Wonderful experience! Montina, the manager on-site is very knowledgeable and friendly.
Extremely helpful and friendly.
Randa Has been such a great help every single month
Randa was such a huge help today. She walked me to look at a couple units today even though it was SOOO hot. She made sure to answer any and all questions that I had. Definitely will be coming to rent here as soon as it's needed
Lovely Lady Who Knows Her Stuff And Is More Than Happy To Try Her Hardest For You! Takes Her Job Serious, Very Polite, And Ready To Answer All Questions To Her Ability!!!!! Highly Recommend!!!
Randa at the needmore location was very helpful and very relatable fun to talk to and very nice
I love this location! Been here for almost a year. Rob really helped me out a lot. ☺️THANKS ROB!
I purchased a unit through auction and went in to pay for it. Miranda was such a great person and walked me through the whole process. The property was so clean! If I ever need storage I know I where I will go. Public storage on Needmore rd in Dayton Ohio!!
Eric was very helpful today awesome job and costumer service.
Use it every month very secure
Eric at the needmore store, can't get any better with the customer service, thank you for calling, will definitely recommend 5 stars
Eric was really amazing and he worked with me while being kind and understanding to my situation
I would recommend public storage tried two other storage facility’s earlier that day it was long drawn out process I called and talked with Robert at public storage had me a unit in bout 10 mins and they have pretty descent rates
Randa has been the best help with me and the auctions. She definitely is one is the best
Randa customer service was absolutely THE BEST I’ve experienced with this company!!
Eric was great help me get everything done as far as needing a storage unit for my show car.
Randa is amazing and has helped us with everything we needed and explained everything really well ❤️
Let Me just say this...1 name..(Maranda)Aye Yo she the Real GOAT I Keep Respect On her Name Chi Town Stand Up!!!This woman fought for me and my girl to get are thing together cause computer system said we didn't pay I was able to give her my bank statements and he Got err thing Done The store she runs needs to be given to her She the real deal corporate didn't even help me and my family can't THANK u enough and b ready cause we are gonna bring u a nice Christmas GIFT U R SO APPRECIATED LIKE I TOULD U..WE R FAMILY NOW..God put Special people in ur life n u 1 of them...#GiveHerTheStore
#CantNobodyDoItLikeHer
#CorporateReadThis
Super friendly and clean and amazing service
Needed short term storage
They accommodated next day, facility is refurbished and looking good.
Simple process and was able to use my lock
Eric was able to get me In-N-Out within 3 mins. His customer service was on point & very well explained. 10/10 recommend
Eric,Andrew and Of Course Rob has been very helpful
I really Appreciate you all...
This location has the most helpful staff I have ever experienced ! I've rented at this location for years, and I haven't had a bad experience yet. I especially want to mention the young woman that was there working today at noon (I didn't catch her name). She went above and beyond in her customer service! She was polite, caring, and helped me with my problem so fast I was able to get on with my day.
Courtesy&Kindness is Very Good..Ms.Serenity Intelligent&Helpful..Thank You" Mr.R.Randall.
Serenity was awesome helping me transfer from one unit to another. She contacted her manager on my behalf to allow me to rent a more suitable unit at the same rate. Serenity was the only one at this location that listened to my concerns and acted to exceed my expectations... bottom line...she is an outstanding individual who kept her word. Many Thanks! Scott
Serenity was very kind and helpful with doing my storage treasures transaction. Thanks again!
Robin, Eric help me out buying an auction unit today and give him five star review
Serenity was absolutely fabulous, very helpful and made the whole process very easy.
Serenity is the best highly qualified manager ✌️😊 she is awesome 😎
Super Nice, Convenient and Quick Service! Thanks Rob!!!
Cortney and Serenity were so helpful and put me in the perfect space
The property manager Rob was very professional and accommodating, also went above and beyond to help take care of any of our concerns or questions. Matter of fact some of the best staffing and customer service I have ever encountered! Will definitely recommend this location.
Rob was so helpful and also business oriented with me , and I really appreciate the opportunity to work with him , his personality was very friendly,.
Cortney wos great thank you for your service.
Courtney was very patient and kind.
Amazing service by Rob and cortney
Cortney from the Needmore location was helping out at the Sharonville location. She helped retain us as a customer due to the terrible management of the Sharonville location. We have had nothing but a terrible experience and if Cortney did not talk to us and help work out the mess from Sharonville we would of left Public Storage ASAP. She helped retain us a storage unit at the Maineville location and if it were not for her we would have terminated our relationship with Public. She is definitely an asset to the Public Storage group and should be commended for her hard work, professionalism and curiosity.
Eric was quick with the rental, throughly answered any questions we had and were able to transfer us quickly when we realized we didn’t have enough space. Thank you so much for your help, Eric!
The customer service is amazing. Courtney was able to answer all of my questions with detailed knowledge.
Cortney is amazing! She’s very professional and answered all my questions I had about the units.
Thank you for helping me with all my questions.
Eric and Cortney are so friendly! I love this location
Cortney and eric were very helpful
This is the first time ive bought an auction unit before Cortney was very fast and very knowledgeable.
Huge shoutout to Chris and Courtney for going out of their way to help someone who was missing some very important valuables gain access to a unit.
Had a great conversation with Cortney she was very very helpful and respectful of all my questions definitely will recommend to visit for top service.
Eric went above and beyond to help!
Amazing visit! Andrea was the sweetest person I have ever met. She made my day so much brighter. You should give her a raise she is the best.
Cortney and Eric helped me with setting up the App they made it easy and fast.
Cortney and Eric are always super helpful and inviting when I come to the office and make my payment.
Courtney was really helpful
Bought an auction unit here this month and the process was easy. Eric and Cortney were had outstanding customer service.
Cortney and Eric were so helpful and fast
Wow the lady Cortney, her customer service was excellent, she explained everything thoroughly and had us in and out.
I came into the office inquiring about a storage unit for a future date and Cortney was so helpful with answering all my questions and showing me different sized units to make sure I would get the size space I needed.
This is a great place to store your items
Courtney helped us and she's absolutely amazing
Cortney was helpful with helping me move in
I was having trouble e-renting but Cortney helped me with all my questions
Courtney was very professional and had all the answers to my questions. She explained everything in detail and did it with a beautiful smile. If she were my employee I would consider her for a promotion. I recommend this facility for your storage needs.
All in all, fairly satisfied. Courtney, who works at the front desk, did a great job being transparent, explaining costs and fees.
So awesome ! love the amazing customer service and easy use of app
Ms. Cortney was very helpful with everything that was going on with my storage, thank you for all her help
Courtney was such a help I had a lot of questions with this being my first time renting a unit she answered and made me feel welcomed she was also very friendly it’s nice walking into a place and seeing a smiling face.
Courtney was a great help
Cortney helped us today she was very helpful an kind today.. she made sure we had everything we need an even gave use her opinion on wats yhe right stuff to use. THANKS YOU CORTNEY
Very helpful and super nice.
Was very helpful, made sure all my questions were answered.
Rob was extremely courteous and went above and beyond assisting me in a very stressful time. He is a great asset to the company.
She's a real nice lady always takes care of anything I need
Clean facilities, spacious rentals.
I called to raise concerns about a problem i had and Rob understood where I was coming from and handled it for me like a champ, if they gave out medals for customer service Robs would be gold ! Kept my business after I thought I was done
Heidi is awesome she helped me with everything i needed
Heidi is one of the best customer service people that I have ever encountered, she is a valuable part of this company.
Nice clean storage and very pleasant people
Heidi is very knowledgeable and patient with all our questions. We feel very safe leaving our household items stored here. Thank you Heidi for all your help.
A very nice storage facility. The property manager Heidi was very nice and helpful. Would recommend to others
Heidi was fantastic to deal with Very pleasant and kind
Just moved to Ohio and was very fortunate to find this great Public Storage on Needmore. The manager was super helpful -helping me coordinate with a very large moving truck and getting settled into our secure unit. Thank you!!
Heidi was amazing! She is very professional and took great care and diligence to get us the first unit that came up. She helped set up our account and showed me how to use the lock system. She always answers the phone and answers all my questions with patience. We are so glad we found this storage unit. The grounds are clean and very secure. Thank you!
Today I went in to correct an issue that I was having with payment dates and late fees. Heidi was there to help assist me and get me to the proper channels to solve my issue. She was a huge help. Now that I think about it, she was there to help with past issues. She's so helpful, patient and kind. If anyone needs a friendly and helpful storage space, check Heidi out! 2 thumbs up Heidi! I appreciate you.
The lady helped me with my problem. She was fast, very helpful and friendly. She got the problem resolved quickly to my satisfaction. If you have any questions please call me. Thank you Philip Lindsay.
Heidi is very helpful and worked with me when I needed and was very informative with information.
Had a great experience here on Needmore road. , Dennis helped me with all of my storage needs. He was very polite, answered all my questions. Although they didn’t have what I needed, I appreciate good customer service. Thanks Dennis.