I had an excellent experience at the Public Storage on High School Road, and I want to specifically recognize Jason, the property manager. From the moment I walked in, he was welcoming, professional, and genuinely kind. He greeted me with a smile and immediately made the process easy and stress-free.
What I really appreciated is that you’re not forced to rely on a kiosk alone Jason was right there, walking me through everything step by step. He was extremely patient, answered all my questions clearly, and made sure I understood my options without rushing me.
Customer service like this is rare these days. Jason went above and beyond, and his positive attitude made a big difference. 10 out of 10 experience. I highly recommend this Public Storage location specifically because of the outstanding service.
If you’re considering storage, this High School Road location is the one.
Highly recommended this location! Nice facility, Jason gave awesome customer service! Very thorough on the process & quick! (The only thing that drove me bonkers was the self service assistant!) Also this location is perfect within the west side of the city!
So far everything is good. Got help with the sticky roll up door from the staff and replaced the door rope.
Karrington was a very nice reception person. And these facilities are very well maintained, and are in a very nice area. Storage containers are well maintained, and when you get there everything is ready for you in advance. I would definitely download the application. You will need it for opening the gate
Edit* So I received a call that my storage facility might have been broken into because there was a bend in the door. Worked with Jason down here, to get it all fixed up like new! It looks like somebody probably backed into it more then it was a problem with theft. They gave me a $25 off of my next month's rent. Thanks again Jason!
Robin was amazingly helpful and I appreciate her taking the time to help me. Thank you
Infact it is amazing with quick service
Jason's is nice person in office very respectful men god bless you
I like to express my, pleasent customer service with Ms Danieal for her nice customer service! , her greeting to plubic storage, answering any questions I had, which I did, she was very knowledgeable when it came to directing me to the service I needed! I was really impressed with her customer courtesy!
Jason, the property manager, is fantasic and allayed any concerns I had.
Easy online rental process
Public Storage has clean facilities and several locations.
Everything was automated and went very quickly thank you for the great experience
Great experience with Public Storage! They had several units to choose from that fit my needs. The online process was user friendly, quick and I was able to access my unit immediately. And I received a nice follow-up call from Chris to make sure I was satisfied with my unit!
I spoke with a lady named Robin and she was the sweetest and best
We love u like fat kids love cake....
Best storage facility in Indianapolis
Explained all options. Very frienfly service by Robin.
The follow up call I received regarding my storage was much appreciated.
Average place for storage
The agent Katie, she was amazing
Great service at the Shore Terrence location Katie was very helpful. She answered all of my questions and helped me understand everything that I was confused on.
Live chat was very, very helpful
I am not much of a tech person, chat lady had to repeat it a couple times and she was very understanding and delightful. Thank You so much!🙂
I had an angel from God call me today, Austi! I have been struggling like a lot of people are right now and trying to make my storage payment is one. My whole life is in that storage unit. I was paying $420.00 a month for a 10x30 unit. Today after I barely made my payment, I get a phone call. This angelic voice introduced herself as Austi. She says to me that she noticed that I was paying an exuberant amount and has gotten it reduced to $341.00 a month!!! That's a savings of $80.00!! I don't know about y'all out there but $80 is a huge amount of money in my budget. Then Austi continues to tell me that she also put in a request to customer service to have my rent lowered even more!!! I am COMPLETELY BLOWN AWAY❣️ Austi absolutely made my day. What a beautiful person she is. I so appreciate Austi taking the time on her own to take care of me. I take care of my 82yr Mother, raising my 7yr granddaughter and my daughter also lives with us. MAY GOD BLESS YOU AUSTI❣️ YOU have no idea how much YOU have blessed us❣️
NOW THIS IS EXCELLENT CUSTOMER SERVICE❣️❣️
Austi, was very nice and she handled my situation very satisfying 😊. She was also so sweet. That's what we need in this world!! You have a wonderful employee 😁
Austi was a great help in answering all my questions and provided with excellent customer service! Would recommend this location to anyone!
Very friendly, smells helpful. Jackie
Jackie was able to help me today with renting a space and made it easy
I just rented a second unit with Jackie. She has a great attitude and was very helpful and efficient.
Jackie was great! So helpful and nice!
Jackie was very helpful!!
Jackie is very easy to work with, very helpful, and a pleasure to work with. I hadn’t rented a storage unit in a while and she was very patient with all of my questions. Nice location too.
Great service! Jackie was very helpful.
Jackie was womderful !!! She not only helped with getting us a unit but made sure it was big enough down to every detail she’s very sweet & helpful!!!! I would definitely recommend this location specifically 😌
Jackie was very helpful and helped me with my lock thanks
Jacquline Childress Bailey was very helpful!!
Jacquline Childress Bailey was awesome ! Helped With my every need!!
Ms. Jackie was so nice and helpful. She always finds the best deals for me.
Jackie was very helpful and answered all my questions
My key would not come out of the lock. Miss Jackie walked back and forth to help. She put a bar on my storage unit to protect my belongings and is not charging me to cut the locks. Give this woman a raise!
Jackie is the best! Great attention to detail.
I needed a midsize unit but I wasn’t sure. Went in and met with Jackie, she showed me the options and priced them out for me. Very simple, quick and professional. Glad I went there.
Jackie was so helpful and polite
Jackie.was very helpful in my storage needs
Jackie was a great help with all my needs .
Jackie was very nice and helpful.
Jackie helped me sign up with auto pay so I wouldn't be late
Jackie was a good help and explain everything to me
Jackie was able to help me today
Jackie was able to help me reserve a space
Jackie was very very helpful with everything!!!
Jackie was vwry nice and helpme alot
Excellent property. Wonder staff.
Jackie was very helpful
Janet was very nice and professional
I dealt with Jackie and she was very helpful, professional and courteous. She helped get exactly what I needed. Thank you!
Jackie is an awesome employee...she was a huge help to me
Jackie from public storage was AWESOME..It’s so many people that lost their storage and she was very imformative about EVERYTHING..She is the best they have had in years. Thank you Jackie
Jackie was wonderful and very helpful!
Miss Jackie was amazing, and made my first storage experience very easy!
Jackie was so helpful during the process and she was a joy to talk to! Thank you all!
This is my first time experiencing Public Storage Jackie made it so much better.She a very friendly, nice person I really enjoy her showing me how things work she's the best!
Jackie helped us multiple times with our unit. Friendly, helpful and very sincere. Very professional!
Jackie is a tremendous help!!! Thanks Jackie!
My experience with Jackie was great she is very professional and help you out when you need the help she makes things so easy and get the stress off your back I appreciate her and what she does thank you again Jackie
I had a lot of issues today and ms Jackie was awesome in helping with all my problems and needs.she did a great job explaining everything
Tatiana has been very helpful I love her service and truly appreciate everything she has done
Jackie was able to get me a unit that was affordable
Jackie was very helpful today
We had a great experience with Jackie the customer service rep. She is very professional. Polite,willing to help with job situations. Vernon Thompson
Jackie helped me immensely with my storrage problem. Very knowledgeable and she' has great customer service. She's willing to go above and beyond to help.
I went in completely confused on the right size unit I needed. Jackie was very helpful in picking the right size and the payment process. Great customer service.
Jackie was very helpful today finding a store closer to where I live. I felt like this was great good will and I was very satisfied!
Jackie was awesome, very knowledgeable of her job and very friendly. Her attention to detail and knowledge has made me want to do business with you guys in the future!
There is a a lady I just spoke to, I forgot her name already. But she is such a great helper with everything. I enjoy speaking with her, she’s very understanding.
Ms. Jackie was a huge help and had a delightful personality. She went out of her way to help me in my time of need.
Jackie is very polite, nice, and funny I love this storage location
Ms. Jackie was GREAT!!! BUBBLY and GREAT CUSTOMER SERVICE!!! I recommend anyone to here as well Ms Jackie
Jackie is so nice and bubbly she really helped us out she really knows what she doing. Thanks Jackie
Have been using this storage for a couple of years and we have been very pleased. Jackie always takes care of us!
I came in to check on a unit I spoke with Jackie she was so helpful and patient and explain everything to me in detail great personality and professionalism thank you so much
JACKIE WAS GREAT. VERY HELPFUL WITH EVERYTHING
Jackie helped a great deal with understanding my payments
Jackie is so amazing. Outstanding customer service, she took her time to explain everything to me and it was so helpful. Love her!
Was perfect Jackie the best .
Jackie was able to help me today thanks
Jackie was great she helped me find a unit fast
Jackie called me about missing lock was grateful my items was safe
Very good service from Jackie
Jackie was a great help she help me find the items I needed for my renovation
Jackie was such a great help today and made this move so much easier for me!! Thank goodness for her!!!
Jackie was able to help me lower my rent
Deb and Jackie are the best leasing agents at helping me solve my issues
Thanks Jackie for assistance today.
Jackie was able to help me find the unit I needed today
Jackie was able to help me and I appreciate it very nice.
Jackie was helpful with my lock
Jackie was able to help me and save me money on a unit and was amazing.
Excellent service from jackie...
Jackie was very nice and able to help me
I had a great experience with Jackie at public storage off high school road. My situation wasn’t the most easy, but she was with me every step of the way, making necessary calls, and making sure I was satisfied. I would recommend her to anyone looking for great service. Very very happy!
Great customer service ! Jackie was AWESOME ! And took her time with me
Jacky was very helpful and understanable
Jackie is awesome. Great service!
Jackie was very helpful today I give her 5 stars
Went un today and Jackie was very helpful
First time using the public storage.
Customer service Jackie was very helpful with selecting a unit and very informative about pricing would use this company again.
Jackie was very helpful and patient with getting me set up with my unit! 10/10 would recommend
I came in to pay on my existing storage and the new storage manager, Ms. Jackie was Awsome and she was very helpful and patient.