Heather and Joe were very respectful & professional. They helped me with ease. Very flexible and patient with me on my first auction claim. Thank you so much.
I recently rented a unit at the Public Storage on Sherman St., and the experience was top-notch from start to finish.
A huge shout-out to Joe, who handled my move-in. He made the entire process incredibly smooth and efficient. Joe was professional, organized, and took the time to make sure I had the right unit for my needs without any hassle. It’s rare to find that level of customer service these days—he really knows his stuff and treats customers with respect.
The facility itself is clean, well-maintained, and feels very secure. If you’re looking for a storage solution in the area, I highly recommend this location. Ask for Joe!
Heather was absolutely amazing to work with! We had a unique situation and she found a way to help us out. Fantastic customer service. 10 out of 10, would recommend
Such an amazing storage facility. I love everything about this place. Heather, the manager is amazing and Joe Is also the best! They feel like family to be honest with you. They're always there to help when you need them. They keep the building, grounds and bathroom clean. I can't say enough about how great they are🙏
I love it. 24 hour access, it’s always very quiet, very clean, it’s indoors, air Conditioned.. There’s a clean bathroom available on site and there’s never too much traffic.
Very easy very good service 👌🏾👍🏾 i’ve been dealing with Heather since I’ve been in this storage unit for over three years and she has been an awesome person to deal with. I wouldn’t wanna deal with anybody else seriously thank you so much Heather for making it so easy for me all the time.
Very happy with this new storage unit. My old unit got too expensive and limited access hours. This unit offers unlimited access hours which is great. Heather was on point with her customer service also the guys who were there when we moved in and provided us with a carts. Very happy with my new unit at Public Storage.
Joe provided 5-star service. He showed me a unit, which I approved, and then he quickly handled all of the paperwork. He then found me a cart so that i could move in. Outstanding service--thank you very much!
I am very pleased with my experience at Public Storage. The staff is helpful, and knowledgeable. And Heather, the office manager, is always cheerful and informative. I would use them again. 😊
Used public storage multiple times it's very useful and they have good rates. Ms. Heather at this location was very friendly and helpful when I called and in person, great service imo
Heather was the best. Very accommodating and punctual. Loved every aspect of her service!!!!
Literally the best customer service ever , I remember coming right before closing time and Joe went above and beyond just to make sure I had my storage set up before he closed . I had such a long day and being taken care of like that meant so much . Joe is the best! Thank you for helping me that day☺️
Heather was AWESOME!! Went above and beyond, couldn’t be more satisfied! I’m a happy customer 😎
John was excellent and very helpful.
Easy. Transparent. Honest. Fast.
Ty! Heather
Excellent service from staff at this location. Heather was very very helpful and attentive. The place is kept cleaned and secured. Thank you to everyone that made my move easier. Great team at this location.
Joe is seriously the best employee ever. I have rarely met someone so helpful and pleasant, especially in a scenario that doesn’t involve tipping. My roommate and I left and said “man, I just love when people care about their job” make this man a manager or something!
I can’t express how much I have been helped at this facility. Heather has accommodated me on many occasions with a heart of kindness and compassion.She is patient, knowledgeable and showed up when I need med someone. Joe also was the sweetest kindest human being, patient and helpful. I would rent here forever! Highly highly reccomend.
When searching for a unit, I was guided smoothly through... great experience. Heather who works at the Sherman location is awesome! Still a great experience years later. Heather and Joe are so pleasant. They're welcoming and warm.
Its a good storage unit facility, id say its a bit priced over what it should be however I did enjoy the security, cleanliness, and placement of this facility.
This place is actually great. Halls are always clean and staff pays attention to people trying to tailgate in without entering a code. Yes I know that sounds pedantic but security isn’t worth much unless that happens. Heather at the front desk is excellent.
Joe at the Sherman St location was so incredibly nice! He answered all my questions and was friendly, efficient, knowledgeable and professional.
Public Storage at 984 Sherman Street is conveniently located, especially if you're a student at USD. The facility is great, and Heather, the manager, is very helpful and accommodating. Keep an eye out for great deals—they're totally worth it!
Heather was amazing & super helpful. Highly recommend this location.
I cannot speak more highly of Joe at Public Storage! He has been so helpful and informative for all of my moving and storage needs. He has gone above and beyond to make my storage experience as easy and painless as possible.
Megan was awesome. Public storage app is garbage, the customer service has been so bad at the many locations I have them, but this one (a human was there) and assisted me with issues at other locations! Megan is very sweet, personable, and will use this one when I have jobs this way.
Hi Public storage, megal is very very helpful to me. And always have a beautiful smile 😍
I had a great experience when I was looking to find the right size storage space at the 984 Sherman Street location. Heather, Joe and Megan were absolutely amazing and very helpful. They went above and beyond on helping me and I really appreciate their customer service skills. Thank you!!!
Thank you so much Heather! I really appreciate you being so professional and nice about any storage questions!
Very easy to tour and rent a unit. Thanks to Heather for making it simple for me!
I looked at several storage options in my area. By far, Heather at Public Storage was the nicest, most helpful and the most patient manager . There was no question of where I was going to do business! Thank you
Heather was very nice and helpful and explain everything love her sense of humor 😁
Clean, well lit, exceptionally professional and courteous customer service provided by the Property Manager Heather !!!
Great experience with Manager, Heather, who was professional, helpful and overall a delight to work with. These types of experiences make all the difference!!
Previously rented storage unit due to lack of space for extra stuff. The place is nice and secure and the employees are nice.
Heather Davis was outstanding. We are in a little bit of a pinch due to the illegal moves of a tow company and Heather helped us every step of the way to get that stress off our back. Thank you public storage and thank you Heather very much
Heather made my move easy!! Thank you public storage!
Joe was really helpful and made everything easy and smooth
This review has been well overdue. I came in with a situation that I needed rectified at a very quick pace and knowing Heather was there to help me everything was going to be ok. I’ve had this storage units now for over a year, and she has been there every step of the way. Feeling a sense of calm and at ease, I recommend anyone and everyone to rent here and to please ask for the manager, Heather to take care of you.
Would like to give a big shoutout to Monica for her excellent customer service and her professionalism. She’s very straightforward while taking care of my needs. Thank you Monica!
Good storage area and excelent customer service
Heather is the best manager. Of all the public storage facilities I've had dealings with. She provides excellent customer service and maintains the property in excellent condition. Thank you Heather.
I had an excellent experience with Heather at Public Storage! She was incredibly helpful, friendly, and professional. She made the whole process smooth and stress-free. It’s clear she cares about her customers and goes the extra mile to ensure everything is handled perfectly. Highly recommend working with Heather!
Heather is the best! Smooth and quick rental process!!
Heather was great . Really helpful and nice . Definitely a people person . Will recommend for my friends .
I recently leased a storage unit at the Sherman St., San Diego location. The young woman who help me get set up was fantastic. in addition to being very pleasant, she took a lot of time to explain everything, including the Public Storage app, how the insurance program works and how to get in and out of the facility .
As things worked out I ended up not using the storage facility. But yet again this manager facilitated the closing out of the rental with excellence.
if I have any storage again, I will be sure to patronize this facility
I’ve been using Public Storage at this location for years. Heather is absolutely incredible! Always friendly, helpful and available for questions.
We went here on a Wednesday a clean facility with a great atmosphere. There staff member June was supportive with all my concerns and questions. She was extremely helpful and professional throughout the entire process. Energetic with a smile. The experience was absolutely amazing!
This was the easiest move in and move out I have experienced. Joe was extremely resourceful and courteous upon my move out. The facility was clean and updated with easy entrance and exit.
Heather is always such a huge help - both over the phone and in person. She helped help me move from one unit to another seemlessly. She has been great to work with!
Thank you Joe for outstanding service.
Hi my name is Ricardo i am greatful with Heather which was very helpful responsive with my storage needs....
Thank you Heather.......
.
Excellent Customer service from Employee Heather. She made the process of getting my Storage very smooth. Nice location and nice affordable prices. Definitely would recommend this place to anyone who needs a storage unit.
I highly recommend this storage facility. Heather is extremely accommodating, goes above & beyond to help you in any way she can! It was such a pleasure dealing with her making this a pleasant experience. Thanks so Much!!
Morena storage is clean and organized. Sarah was extremely helpful and accommodating with my move in.
Needed a storage unit for a month. The renting process was simple and they were very accommodating when I needed to change sizes after I had already booked. The facility is clean and easy to access with a locked keypad. Only con is that some elevators were not working so when moving in/out it was a far walk with all your belongings.
I recently needed to rent a storage place, my first time ever. So happy Public Storage on Sherman St was available. It’s very clean. The 2nd floor where my storage unit was located had good energy. I felt comfortable temporarily storing my belongs there. The staff was always very friendly and helpful. I always found a flat dolly to move my items from the storage unit to my car. The restroom was always clean. I’m thankful Public Storage takes pride in offering a clean place to store items. I highly recommend using the Sherman St location.
Good Customer Service, good location to store items before deployment!
The staff is great! They’ve been extremely helpful and supportive.
Love the staff, super helpful. Place is always clean. I recommend this place
Very friendly location, easy digital access with the App! Mrs. Heather is very knowledgeable, and great at what she does! This is the best storage facility in San Diego!
Heather and staff are 1st class and extremely helpful 👍
The staff here at public storage at 984.Sherman street are extremely attentive.The whole facility is a great place to store your valuables and know that theyre safe.They're always there to help you.Especially the people who have the staff numbers who have worked for twenty plus years or more to amazing how good they are
Joe at public storage on Sherman St. Was very helpful, efficient and knowledgeable. Thank you for helping me with everything today 🙂
Visited Public Storage on Sherman Street today. Joe at the front was very very helpful very professional, kind, genuine, authentic, and a great employee. He would be wonderful anywhere. I recommend anyone to come to the storage and specifically asked for his help with your services needed.
Also to corporate, I definitely think that Joe deserves a raise for his expertise and excellent customer service. He should be managing all of the stores and bumped up to possibly working under CEO.
Thank you for your time and consideration.
Sincerely,
Laura Lisa
Joe was extremely helpful and well spoken and helped me locate the perfect unit for the best price. I highly recommend speaking to this man for any, and all storage needs.
Very nice customer service and easy to understand
Customer service is outstanding I was completely satisfied with the service and I just think it's a great place to place your storage.
Very easy and convenient to rent from. All done online. No need to talk to anyone. Automated access and move in experience.
Heather was fabulous she showed us around and has a wonderful personality and for sure coming back here she told us about app
Great people, especially Heather who was there with me all the way. Great and secure storage units. Couldn't ask for anything more.
Respectfully,
Daniel
I want to respectfully and extremely express my sincere gratefulness for the great and wonderful service that I received from one of the staffs at Public Storage Sherman location, Mr Oscar. I am very thrilled for his kindness, and especially for his service, and importantly going above and beyond for making my checking-in great and smooth.
Heather did an awesome job assisting me, and accommodated me the best she could!!
Great experience! Heather was super thorough and very helpful! She answered all our questions and made moving in easy. Facility is clean and safe. Love the use of the app to make things easier.
They’re nice they’re . People always help.
Heather was delightful and extremely helpful all the while training a new guy jay! With such a workload I was surprised at how well she was able to work while under pressure! Explained how public storage works and operates in depth. Overall a pleasant experience with decent pricing options!
I love it! Everything is super secure, the prices are great, and the people are very helpful
Hospitality was amazing! Thank you for everything Mike
Heather made the process smooth easy and fast. Kudos to this young lady for her professional and friendly manner and not just the first time but every time.
Of the many, many storage facilities(of various brands/companies) I have used (In many, many states); this one specific Public Storage facility, in particular, is definitely the best I have ever used. Clean facilities, good safety record, helpful employees and the manager (Heather) is literally the best in the business hands-down.
Stephanie at Public Storage provided excellent service. She was knowledgeable and helpful throughout the rental process. The facility was clean, secure, and accessible. Highly recommended.
Heather and Alicia are awesome! Very helpful and friendly!
I only spent a short time storing my stuff at this facility, but it was very clean. In addition, all of the staff I interacted with, especially Alicia, were incredibly friendly and efficient. I highly recommend.
Thanks you for the fast quick service! Sara was super helpful and friendly! Made things real easy!
Great service Sara is the best !! had me set up in no time tour and Everything!!
Great service! Safe and secure. Highly recommend!
Very nice they need to stay in the office more but overall clean safe friendly place to rent storage for your belongings
Sheila is the best! Always takes the best care of us!
Jerome is a credit to the human race. :)
Jerome is an amazing asset to this company! He is always smiling, courteous, knowledgeable, hard-working, professional, and has an infectious positive attitude! I have three units and I am there often and every single time, he is amazing! They need to keep him happy there because he is a five star employee!
Melanie, was very helpful and explain rates and different in storage sizes and how much would fit comfortably.
Jerome was Super quick and efficient. Excellent customer service! 5 stars for sure!
Clean, secure facility. Jerome is the man. He helped me on two separate occasions, and definitely made my decision easier. I accidentally rented the wrong size room, and thought it was going to be a nightmare to reverse the charges and find another, but Jerome made it happen with no headache at all.
Jerome was extremely helpful and super positive.. great staff member love to see this at a place like this. Made my life a lot easier
Jerome was excellent, super helpful, got me in the storage unit very quickly. Highly recommend!
Melanie was great to work with in moving in here! Friendly and professional service!
Jerome was super helpful on our move out day!
Jerome was great! Made the process easy and was super helpful.
Heather is the best. Super knowledgeable and friendly. The facility is well maintained. The staff is really nice. I highly recommend this place.
Absolutely love this place! Heather was very nice and helpful when storing my items. She was a great help and will be coming back and referring to others. Thank you!!
Super friendly and helpful staff! I needed a small unit when I first moved to San Diego and this location was excellent.
Jerome was very informative, he did an excellent job of explaining everything give him a
Raise
Outstanding customer service and very helpful with storage needs. Easy access location and very secure!
Heather was very accommodating to our needs and was our great welcome to San Diego!!!
Nice people specially heather
The manager, Heather was quite helpful, knowledgable, and processed us quickly!
Leanna helped me out so much. I appreciate her and all her assistance.
I have been using this Public Storage for 3 years and have always had a great experience with all the staff.
Leanna was super helpful and friendly. Made renting our storage a breeze. Clean facility and grounds. Very well maintained. Thank you for great service! Looking forward to storing with you for a long time.
I forgot her name , but she very nice, she walked me through the computer part , explained everything so clearly .great great thank you I'll check for her name tomorrow
Heather and Amanda was amazing at their job got me the beat deals
Melanie was awesome during check out!
I rented a storage space at this location and it was a fast, easy and simple process. The lovely property manager Dulce was very accommodating and informed me of the property rules. Highly recommend this location for easy of access and proximity to the beaches.
Dulce - Fast worker !
Explains well and super helpful !
Dulce was an amazing front desk clerk! She was super helpful and quick.
I just transferred from Washington state and I was told that I’m not gonna be able to get a house in time. I called up Public Storage and they said they had one available opening and they would like to show me before I pay for it over the phone. Heather the worker there walked me to my unit showed me how to open every single door on the property and told me everything I needed to know. Best service I’ve had from the storage unit across to eight different states! Great pricing and amazing customer service!
Alesha and her staff were wonderful to work with, very professional and courteous, and the service provided was at the right price, good value for the money.
Alesha and heather gave good customer service.