Public Storage Self-Storage Units at 2305 South Dairy Ashford, Houston, TX
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 36/moSmall 5'x5'- Inside unit
- 1st Floor
$ 36/mo $ 36Best Price Label -
5'x10'Online only price$ 56/moSmall 5'x10'- Inside unit
- 1st Floor
$ 56/mo $ 56Best Price Label -
10'x10'Online only price$ 94/moMedium 10'x10'- Inside unit
- 1st Floor
$ 94/mo $118Best Price Label -
10'x10'Online only price$ 95/moMedium 10'x10'- Outside unit
- Drive-up access
$ 95/mo $119Best Price Label1 unit left! -
10'x15'Online only price$ 131/moLarge 10'x15'- Outside unit
- Drive-up access
$ 131/mo $139Best Price Label -
10'x20'Online only price$ 191/moLarge 10'x20'- Outside unit
- Drive-up access
$ 191/mo $202Best Price Label -
10'x30'Online only price$ 281/moLarge 10'x30'- Outside unit
- Drive-up access
$ 281/mo $ 281Best Price Label -
15'x20'Online only price$ 293/moLarge 15'x20'- Outside unit
- Drive-up access
$ 293/mo $ 293Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1611 S Dairy Ashford Rd
Houston
TX
77077
Self Storage Near
11810 Westheimer Road
Houston
TX
77077
Self Storage Near
2900 Woodland Park Drive
Houston
TX
77082
Self Storage Near
2603 Joel Wheaton Rd, Ste 400
Houston
TX
77082
Self-Storage Near Houston
Resources from the Help Center
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See what fits in different storage unit sizes
Briar Forest Self Storage Near Westheimer Road
Public Storage in Briar Forest is located on the west side of Houston on South Dairy Ashford Road just north of Westheimer Road.
Ranging from small to large, this location features indoor accessible storage units and outdoor storage units with drive-up access. This location, open 7 days a week, also features a property manager who lives at the facility.
Packing and moving supplies are available for purchase in the rental office, as well.
A 5x5 unit is a great spot to store seasonal clothing, whether it's putting away those big bulky jackets in the summer, or storing warm weather gear in the winter months.
An area brimming with multi-family housing properties, a 10x10 unit or 10x20 unit is the perfect place to store small furniture, kitchen items or boxes that won't quite fit in an apartment or condo. Meanwhile, residents near The Village School or Westside High School who are going through a remodel can grab a 10x30 unit at this location to keep everything in one place not too far from home.
After a busy day of loading and unloading, enjoy the Zen atmosphere of the butterfly garden at nearby Ray Miller Park as a momentary escape from the hustle and bustle of busy Houston life.
Easily accessible from Beltway 8, Interstate 10, Highway 6 and Westpark Tollway, this is a convenient location for residential or commercial customers in Briar Forest, Westchase, Memorial, Chinatown and even the Energy Corridor.
A blossoming home to more and more families and businesses every day, Public Storage is pleased to provide affordable self storage options to the ever-growing Briar Forest community and the surrounding areas.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 331)
Great experience super friendly johan
It was better when it was self storage. Public storage came in and ruined everything. Changing due dates without telling us. Charged me 60 dollars for a late fee due to them changing my due date I knew nothing about. Calling the store and them telling me my payment was still due on the 13th. Public storage u should have stayed away.
The manager at this storage place, she's not friendly at all and never answer the phone it's ridiculous. Plus some.of my items are stolen after they changed the doors and did not even inform me that that they changed my storage doors. My stuff are missing and I have been trying to reach them but nobody ever answers the damn phone. I think its better you find another job if you don't like you job. It's upsetting having to deal with this.
Very awkward experience. Made a reservation online, went into the store to complete the transaction and was told I need to cancel my reservation and start a new one and pay more!!! Employee was not helpful and neither was the customer service phone line. Rented somewhere else. Very unfortunate.
Don't waste your time they act like they own it when they only manage it and can't even do that. The price and facilities compared to the U-Haul next door is not realistic and all the extra fees and requirements i thought we're normal..i cancelled my rental and moved to U-Haul they were super nice gave me and my friends bottle water had a clean bathroom no extra fees or forced insurance just your rent. the manager even gave me a free lock
Mala atención
Johna gives excellent customer service.
Puedo rentar con un pasaporte pero no es de México
My cousin recommended this facility, great service and convenient location.
trey was very helpful and informed me of the gate hours
Johna was very helpful in giving me options on renting a unit.
Johna was very professional ,kind very and helpful, I well recommend this site !! Thank you Johna!!
Johna was perfect and polite. Highly requested.
Johna was super friendly and so helpful! Fast and easy processes! Thank you!
Johna helped me as a first time customer and was very courteous. She is an asset to your team.😀. Johanna also helped my mom and has been a
Le falta un poco de mantenimiento, como pintura en las puertas de los depósitos y cielos rasos, los precios me parecen razonables.
Ms Johna Very helpful to me and pleasant
Great service
Awesome service. I was in a rush and had to switch my unit really quickly and everything went smoothly. Johne was amazing.
I arrived at the facility at 2pm only to find a typed notice on the front door stating the resident property manager was out to lunch and would not return until 3:30pm. When I gained access to the property, a golf cart belonging to the facility was parked directly in front of my unit. After trying to contact customer service via the number on the door unsuccessfully, I knocked on the window behind the office door. A man appeared from behind the blinds and began to shout profanities about knocking on the window. A female employee then came onto the property and explained she takes 1.5hr lunch breaks daily, and to not knock on the window for any reason. Her attitude was poor and she did not offer an apology for blocking the unit. She did proceed to move the golf cart at a dangerous speed, refused to give her name, and returned through the door in which she emerged (not the office). Very poor customer service from the property manager and offensive treatment from her tenant.
Hi! My name is Stanley and I went in to pay for a storage and receive the best costumer sir I’ve from ms. Marquel she is the best and I recommend you to rent from this pubic storage if you rent because Ms marquel is very helpful and nice plz rent from marquel keep up the great work
Great service gave me a five star service is great it’s good
Johna was very helpful and wonderful nice. And the supervisor jhvaoir was great helping me transfer units
Johna helps me pay my bill every month and is very friendly.
Dirty business price
Mariyan was a great help helped me with every question I had 10/10 service
Johna was totally awesome and so helpful.
The lady that works here is so unbelievably rude from day one. Can't wait to have my stuff out. Won't be returning
Very fast move in hassle free Johna was great!
This is one of the best storage facility I know. They get the job done. Ask for Johna she is amazing and proactive in everything she does! I love her personality and the way she interacts with the customers!
Great customer service!!!
Terrible customer service. There are many storage units with regular squared locks yet I was told I HAVE TO HAVE A ROUND LOCK BECAUSE IT'S A REQUIREMENT. I tried to turn in the lock since I am purchasing my own but the "manager " wouldn't accept the lock back. I also asked for a different unit because it was extremely hard to open it that I even hurt my hand. He didn't want to give me a new unit and said to just "push", on it. ABSOLUTELY RIDICULOUS.
Extremely overpriced, but management has been cool. Never had any issues.
Thank you Johna for you great customer service over the phone very helpful
Good service
The manager is rude and disrespectful
Johna was really helpful and she have a great customer service
Johna gave excellent customer service and was very helpful.
If I could post zero stars I WOULD WORST SERVICE EVER THE SO CALLED MANAGER WAS SO RUDE SAID SHE WILL NOT REFUND me my money because I reserved it online the way she talks to customers and verbally assaults them I'm not sure how she is still there I am in contact with corporate and I will be getting refunded back ... cops had to be called this is by far the worst storage to ever go to I DO NOT RECOMMEND SAVE YOUR MONEY AND TIME .... CORPORATE WILL BE TAKING ACTION ON THIS SO CALLED MANAGER ..WHILE SHE VERBALLY ASSAULTED ME I WAS ON THE PHONE WITH CORPORATE AND THEY HAVE HER RECORDED ... DONT WASTE YOUR TIME GUYS
Johna gave more than 5 star service.
Thanks Johna, for your good service, you are the best. God bless you and I ask that we have many successes.
Ms Johna was very respectful and took care of everything I needed the location is all nice and clean I would recommend it to everyone
MS. Carole was totally awesome! Went above and beyond to assist her customers.
Johna was very nice and she was precise thank you.
I hate thier hours. They need to go back 6-9 or I'm leaving. These hours give you no time to able to do nothing. By time you open im at work. What if I get off at 5 and work downtown? I have no time to drop off anything. Add more cameras and monitor the gate if your that worried about anything esle. Why open open so late and close so early?
Johna was very helpful with everything and customer service was great . Excellent location!!
Lazy staff don’t want to clean restroom so they just put “out of order” sign on the door…been out of order for 3 weeks
Johns was great, on time and professional. Very helpful 👍
Johna gives great customer service.
Nice service.
what is the rental for 100 SF from June 15 to Sep 15/2021
No more, no less.
Johna, has great customer service.
Johana was very professional, she made the process fast and easy.
Ms. Gladys was amazing with her service!! Thanks again 🙏🏾
Johna was amazing and quick with assisting me with my storage unit.
Good service
Johna was absolutely amazing! She was very resourceful and made the process easy. I would definitely use this location again.
Johna was very patient and explained everything to help my storage experience easier!!!
Glady's was so nice and helpful. She set up everything with me from my online account to the app gated entry access. She walked me to my unit in the rain and freezing cold. I highly recommend!
Gladys was very helpful! Walked us to the unit and made sure our codes were working properly! She deserves a tremendous amount of employee appreciation!
The manager Danielle is very helpful, caring, positive. My unit always secure
Danielle the district manager took Care of all our needs when we vacated. Excellent customer service. We used pubic storage for 8 years. Thank you!
Daniel was extremely helpful, patient and professional. It is these qualities that sets public storage far ahead of completion. Truly enjoyed the service and follow up.
TO easy for rent and to helpful by johana all instructions. Thanks
Great customer service at this location by Johna!
My experience with Public Storage was great. The entire visit was contactless. The manager, Johna was helpful and friendly. She even went the extra mile to open the gate for me when she recognized me coming. It made my trips even less contactless. Great prices and friendly 5 star service.
Johna isvery helpful and nice
Johna was very nice and proficiently handed the multi task request She is friendly and have good manners Thanks Jana Wright
Johna was very helpful and customer oriented!
Johna provide excellent customer service and was very informative
Vionda helped me out so much. I was a frustrated individual when I walked into office because of issues with a different location. She didn't get offended and was very patient and understanding. I walked out with a SMILE. THANKS
Vionda was Very helpful
Johna, she commendable.
Lack of professionalism and no sense of customer services from Ms. Jonnah. I suggest Mr. Chris (the direct supervisor) should spend more time on training his employees on how take care of their customers, especially how to treat the clients/customers with respect, courtesy, and professionalism. The reason I came back here because I got great experience with Public Storage in past at another location; therefore, don’t let one bad apple spoil the bunch. P/s: Ms. Jonnah got both of her Airpods in her ears while at work, and she seemed really irritated when I asked for help. Not just that, I think she was rude and unprofessional.
Johna was very helpful & prompt. I was in a rush & the service very speedy & informative. Thanks Johna for making my move in easy & stress free!
Johna did a great job getting me set up with my unit. I’m grateful for all of her help! :)
Janna is great costumer service agent at public storage at dairy ashford
Johna was extremely patient and helpful. Service was excellent!
Horrible don’t store here! The woman at the counter is so mean and unprofessional!
Jonha was great at the signing me up . So pleasant and a joy to deal with .
The customer service here is excellent. The ladies go above and beyond to answer questions and assist anyway. A special thanks to Johnna for helping those who are no tech savvy!
Great place for storage units .
LaShonda is a GREAT help!! Made my process easy ,very informative up front !! Which is a big plus to me , not to mention signing up for a 1$ is a big help financially . I was in/out !!! The storage facility is gated and I feel comfort knowing my belongings are being monitored daily with security cameras. Thanks again to LaShonda w/o her this would have been an all day process for me !!!
Jana and Paul was great they help me out so much they where super great
Akeya was beyond helpful in helping me resolve my issue. Very grateful for her kind service!
Me and my Husband came in with our friend to help him relocate from hays location... Akeya was very professional, good customer service, bright spirit , speaks well,and very helpful ..the property was clean office smelled nice when u walk in and her smile is very welcoming I do recommended this location ask for Akeya
Akeya, made checking in quick, painless, and easy.
Ivy was really nice a was very quick to help me with any and all questions and concerns I had.
Just visited this public storage and Ivy was a tremendous Help she answered all the questions in had showed me the storage spaces I was interested in and gave me advice on what would best fit my needs. She was very friendly, great service.
Ivy was very helpful and got me set up with a storage unit quickly! I’ll definetely be doing business again!!
I like this location, until now I have no complaints I'm renting a unit here for about 8 months. Is clean organized and was late once, and I was surprised not a harrass calls. Much better than 2055 hayes rd. Which I used have a unit.
Ivy was exceptional ànd very professional way to go Ivy
Ivy was very nice and helpful thank you
Great customer service from Whitney and Michael! Helped us out through the process!
Ivy had great customer service. The entire process took less than 30 minutes. She was kind and knowledgeable. I would recommend this Public Storage location!
Ivy was friendly, knowledgable. If could give her 10 stars I would.
Ivy was very helpful thank you
Ivy was very nice and helpful when I came and got a unit
Ivy was very helpful thank you
Ivy very nice and professional
Tamar and Lashonda were AMAZING! Service was quick, professional and easy.
Ask for Ivy!!!!!!
Ivy and Lashonda were great ...They both were very professional and great customer service....
Ivy was friendly, and very helpful. Great experience and excellent customer service.
Ivy did a great job helping me find the right storage unit!
Came in today to get a unit ivy was very helpful thanks so much
Johnathan was really nice. Helped me out a lot.
Jonathan was very professional, and efficient. Wonderful attitude, and great customer service. He also had a great sense of humor.
Can to public storage had to come in the office to complement ivy on the property so nice and clean the best I ever seen so far thanks keep up the good work
Ivy have a great personality smiled when i walked in very sweet
Fantastic service & quick!!! Love Ms. Ivy!!! Need storage, go to them
Came to public storage ivy was a lot of help getting me a storage and was very nice
Johnathan was awesome
Johnathan was very professional great customer service.
Ivy was very nice and helpful
Horrible customer service. Very unprofessional
Ivy is the best!! Go check her out!!
Ivy is excellent. She has always been cooperative and responsive to my storage needs and unit.
Ivy was alot of help today with getting me a storage and the best price
Lydia was very helpful
Very professional. Lydia very calm, calm and collect. Outstanding service
Very exceptional and informative service by Lydia
Good customer service by lydia
Very freindly staff!! Great experience!!
Cool storage spot
Lydia was excellent
Lydia is a sweet gal. Obviously corporate pressures you to get insurance which is not mentioned online when you sign up. It’s not required. They should be upfront about, but they are anything but.
Great location. Lydia is awesome
Great management. Great people there.
Lydia was very nice and helpful
Lydia , was great very informative!
Lydia is a very nice peraon and very helpful.
Customer service was great! Lydia was so awesome!
Lydia is very helpful
Lydia was really great and awesome
Service was good by Lydia
This location is AWESOME!! Everytime I come to make a payment they are extremely nice. Today Lydia was very sweet to get me in and out for a payment
Service was excellent by Lydia
Good service by lydia
Even though I'm upset with the bad customer service in other branch of public storage in 2900 woodland dr ,Houston ,tx And I really didn't want to put any more review about this company but the good customer service which has been provided by Ivy the property manager of this branch changed my mind : Ms ivy please continue the great customer service and always smile 👌🏻👌🏻👌🏻
Lydia was the best with rental..
Lydia was very good
Lydia was amazing and an awesome help. Made things quick and easy! Thanks for all your help
Lydia was great. Friendly and informative.
lydia did rental fast. helpful
Lydia did rental very quickly and is amazing
Excellent service by Lydia.
Lydia was very professional and knowledgeable. Very smooth and easy process.
Girl at the front desk was very helpful. Thanks
Lydia did a great job!
Great service by lydia
I really like Lydia. She was excellent with the rental.
Lydia is amazing. Love this location...
Lydia was an amazing help. She was able to help answer every question I had about the rental process. She takes great pride in her work.
Lydia is very thorough with explanation of rental. Great
Lydia is very helpful. Process was quick
Lydia...i like her ...her energy just yes
Ps is great and lydia helped very well
Great on sight person, Michelle, at the Dairy Ashford location that assisted me with accomplishing a task that needed to be resolved. I had a problem with a lock that would not open by the key & other efforts. I was going to resort to other means of removing the lock & after informing Michelle of my intentions to remove & replace the lock, she connected me with a Public Storage Manager who instead took care of my problem lock at no charge. Michelle went the extra mile with her time to see this through, Thanks Michele
Doris esa very helpful and we recommmend this location
Cierra was very helpful and took care of my needs. I would recommend this storage to future customers.
They take care of you if they are there I just have the habbit of showing up when it's lunch time
Cierra esa verte helpful and hace crear customer servicentro.
Doris was super helpful and very professional, I wish she works at this location all the time!!! Great employee!!!
Doris gave me excellent help with My payment
Good
Lydia was very awesome! Great service, definitely recommend.
Lady at the front desk was very helpful and professional
Lydia is nice
Lydia is a nice Caribbean young lady. The place is cleaner than I use to see it 1 year ago. I see her walking and checking all units, that makes me happy to know someone is there.
Ms Lydia was such an amazing help as far as finding our unit , it was cost efficient and the property was well kept. Will recommend this storage facility to many others
Doris helped me with 5 star customer service
Quiet.
Ivy & Pallavi were very friendly, welcoming and customer focused. The process was quick and the property is well kept and secure. This us an awesome location. Doris gave 5 star customer service
Cierra was awesome!!! She was extremely helpful and pleasant, patient, and knowledgeable. I highly recommend anyone looking for a storage facility in the area to go to store 21707.
Was passing by stop at this location to get prices on storage space and Ivy was very helpful i will come back to this location to rent a storage.
Ivy has very good customer services and was very helpful
Came and rented a storage with Ivy today she was very helpful and she has great customer service
Great service with Sharon
Great service!! Sharon is awesome!
Came into public storage to check price s ivy gave me the best customer service thank you so much
Excellent place
Great customer service...Sharon was very helpful.
Great customer service and great prices
Great service from ivy!!
Ivy always good to me and alot of help
Ivy was friendly and able to help.
Peoperty manager Polly, was very helpful wirh getting me my storage unit, very knowledgeable
Amazing costumer service from property manager Polly
Property Manager Polly gave me great service.
Came to public storage ivy had perfect customer service and she was a lot of help
Their hours suck....wh is available from 930am to 5 to access your storage.
Came to make my payment and ivy is always nice she always have my account pulled up before I work through the door perfect customer service
First day at Public Storage. Good customer service from manager Mrs. Pallavi.
Why does the storage facility open at 9:30 a.m. and not earlier? If you have the gate code, why not allow your customers to access their storage unit, regardless of the time? That is what other storage facilities do.
Nice property manger palladium gave easy move in
Decent location, staff isn’t always the friendliest .
The girl was rude. I felt mislead. The room had a slanted wall and was not the size she said. When I asked about it she said all sizes are approximate. really? Needless to say I went somewhere else. It reminded me of a tomb I would never go there again
Came to public storage Ivy was very helpful
came to Public Storage to rent a storage today and Ivy gave us good customer and she was a lot of help thank you so much
Came to publicstorage to pay my bill every time i make my payment ivy always nice and helpful when i have questions
Came to public storage to check out some rates at the property ivy was help and i will for sure rent at this location
Ivy helped us out an was great.
Pallavi Property Manager Gives really great 👍 customer service.
Came in to get a storage property manager IVy was very helpful and she gave me best service i ever had and i will recommend the property
I was very satisfied visiting this location. Ivy really impressed me i thought she been with the company maybe over 5 years simply because of all she knew to my knowledge its only been 2 years for her i was very impressed with her attitude and customer service. This is the location i would continue to do service.
During my search for a decent storage facility for my daughter, several months ago, I stumbled across this location. Initially I was skeptical for several reasons, but after talking with Ms. Homer (I think her name is Ivergina), I was convinced to give them a try. She was very nice, informative, and convincing. Our items were well taken care of, and we had no problems or concerns throughout the entire 4 or 5 months. Check them out. Ms. Homer is the only one I'd worked with.
Pallavi the property manager provided great service. Was running late and helped even though it was right out closing.
Pallavi provides Great customer service. Very professional and Courteous. Property maintained and organize.
Pallavi was so very helpful and polite!
Property Manager Pallavi gave me great service!!
Pallavi has gave me good service.
Pallavi property manager, this place is good the seevice is quality. I preciate for everything.
Pallavi the property manager gave me good service
Pallavi has great customer service
Pallavi gave me great service
Very nice and helpful!
The property manager SHE pakkavl was nice......
Pallavi was very helpful and did a great job with helping me today.
Pallavi gives great service
Pallavi gave me great service.
Pallavi and Brittney are awesome they provided great customer service and made everything easy and quick !
Property manager Pallavi gives me excellent service!!!
Pallavi gave me excellent service. Really a great location and great service
Pallavi property manager provided excellent services
Lady was late for our appointment and kept stepping out for personal phone calls with her roommate in the middle of our transaction. Her assistant told me to review the company and forced me to give them a five star rating and to write that they provided excellent service. Her assistant was very rude and they were both unprofessional.
Pallavi give me excellent service in this location
Pallavi - very helpful
Pallavi was very accomodating when we came to start our service at Public Storage! She was very pleasant and polite; even while helping us after hours on the weekend! I was very satisfied with her service.
Pallavi Excellent customer service very friendly
Nice and very knowledgeable manager. But I got a bad surprise when I signed the papers and she said I would only get 50% off the 1st month because I was renting an outside unit. The huge promotion on the web page said 1st month for $0.01, but I didn't see the fine print. Their customer service was very nice in pointing it out. Note that the 10x10 unit is actually less than 9.75x9.75x8.5 when you account for the door and metal braces. And something they don't tell you: the rent starts when you sign the contract, not when you move in.
Quick and friendly service! Will definitely do business with them again
Brittney was very helpful with a war veteran that's very sick. She went the extra mile to help get him into a unit!
Pallavi gave me xcellent service .She is very helpful and professional . I wish her success as a property manager and recommend her to anyone who rents space at public storage in 2305 dairy ashford . I am extremely happy with PALLAVIs service.
My storage was broken into!!! I wasn't informed that there had been a break in until 2 days ago, when I went to move my items out. Items were stolen! Please beware of this storage!!!!! I wouldn't have known that my storage was broken into if I wouldn't have went to move my things out. Horrible experience. Also, it is rat infested and the lady I spoke to the other day (I'm not sure what her name is) was VERY RUDE!!!!!!!
Pallavi was very helpful with helping me find the best space that suited my needs
Pallavi she is very nice, and answer all my questions, very good experience
Pallavi has great customer service and very friendly.
Pallavi is very straight forward and her service is excellent. Thank you
Great customer service. Brittney was very nice and helpful
Wonderful experience!!!! Brittany was very helpful from the minute I walked in the door! Definitely will use this location again😊
Clean well managed
Pallavi gave an excellent service and I wish her the best.
Pallavi was very helpful! She helped me find my storage unit in a very timely manner. She answered all the questions I asked and found a unit that was fit for the items I had.
Came in to make payment reginald did a good job and always do ! Alwways has a smile !
LaToya is awesome!!! She took care of my mom ( who can be difficult at times) and made sure we got best deal. She's very patient, friendly, and she does her very well. She knew us by name and always greeted us with a smile. Thanks LaToya for all you do!!
I enjoy Latoya's professionalism and efficiency to help with all my needs. She's always positive and no matter how busy she gets she always has a smile on her face. 😊
The manager Latoya was very kind and helped me find just what I was looking for. Very nice and helpful. Thank you!
Had a great time thanks reggie for the good help i ended up buying more because of his help !
Came in today in the rain to look at the different sizes of the storage units, as my townhome will need to fit when I move from the North Side next month. I happened to be on this side, so I dropped in. I was helped by a young lady named Apryl who allowed me to view several unit sizes with out complaining about the weather conditions, which were pretty harsh today. Although I could tell she was under the weather, she continued to smile, as she explained what mulch was needed for, and was willing to assist in anyway possible. Usually at storage facilities, I experience a lot of unprofessional workers who aren't willing to go the extra mile to make the customer happy! But because of Apryl's assistance, I was able to take some information down and will definitely be back for my unit next month when I move! Great job Public Storage!
Great customer service! Chelsea and Apryl If I can I remember correctly very nice!
WARNING: RAT-INFESTATION This facility is infested with RATs. See pictures. I am amazed to see no one has reported it here yet, while the manager herself told me that so far 95 people have evacuated due to rat infestation! People were crying as their belongings were torn apart by rats. After I reported the infestation signs 4 months ago, the initial reaction of the manager was strong denial and emphasizing on their routine checks and pest control. Now after 4 month that they are certain of infestation, their first reaction and main concern is "Denial of any Liability" so that the company does not get sued by customers. The only thing that Public Storage does not care about AT ALL is the customer! They just sent a letter in mail (did not even bother to call), 90% of which only says that they are not accepting any liability, and the remaining 10% says: come take your stuff out of the storage unit and you are responsible for every damage and cost and everything. It is a real shame to have such a poor level of customer service.
Chelsea providers great customer service. I will continue to shop at this location for packing supplies. love love love
Arrived there originally because was notified of a special they were running, but when I got there I found out that the system was not up todate ( due to a malfunction in the APP, and not the location) nonetheless Chelsea Went out of her way to conact other places near the area that had the size and expectation I was looking for. Honestly the front staff was great, their corporate staff was lacking.....but thankfully Chelsea worked hard to get me what I wanted!
I was disappointed that Jason at the Call Center showed availability at this location when in fact a whole section is currently under maintenance. Seems like they should be able to sync up their computers. Despite this setback, Chelsea and Latoya worked hard to find another location in the area. I started out unhappy and frustrated but left with a good plan because of Chelsea's and Latoya's efforts. It helped that they had a good working relationship with the managers at other locations.
Latoya and Chelsea are great employees
nice people. good customer service and If I need to store again I'll come back
I have to say that Ms Chelsea went above and beyond to help me with my storage need. She was very knowledgeable about her storage units and also quoted me with the right prices for each units. So thank you Chelsea for being so awesome.
Great Friendly Customer Service even at the last minute. My Storage Rep Chelsea was informative and Helpful definitely would recommend this location.
Chelsea is so freaking awesome, her personality was great. I came in to pay a friend's bill and she was dealing with a very rude lady and she handled it with such class and didn't make me feel awkward or out of place while dealing with issue thank you Chelsea
excellent Chelsea& Latoya
Went in looking for prices on storage for furture rental. The customer service was great Chelsea took her time me and answered every question that I.had. will be back to rent. Thanks
Chelsea Was AWESOME! Very Helpful and with a beautiful smile. Gotta love her! Thanks Chelz
property manager has great customer service n always making sure everything is ok with my unit will refer all my friends to this location
loved this experience.. Reggie and tam was knowledgeable.
Great manager does a great job
Omgoodness!!! Tammy is amazing at customer service. My husband and I came in looking for a storage and we found a friend for life. She was friendly professional and she showed us what we needed. We shopped online before going in but Tammy is what made us decide on the that location. She even explained the specials. My husband loved the specials! Once we saw what we thought we wanted and she showed us what she thought we needed she saved us money. She is a storage expert. We even got our bubble wrap there. Thank you Tammy you were amazing. We even enrolled in autopay because she told me about the contest. Simply the best customer service ever. I can't say enough good things about her thank you public storage
The manager on property when i entered was very welcoming...she introduced her self Tammi and asked how could she help......i told her i was moving to houston and i was downsizing......so she showed me so many options and walked me thru each on one. Measuring and sizing.. Finally i made a choice i started moving my things later that day. Evertime she greeted me with a smile and offered any help she could
Reggie A and Jakeisha were the absolute best and i am so thankful for them. They were angels to say the least. Very helpful and friendly and made a stressful transition a little more bearable. Please give them the recognition they deserve for their outstanding customer service.
Great Customer Service
Service was great came to the prop to pay on a friends bill. The staff was very professional and friendly. Will be back next month.
Loved the service very friendly staff
Love this location .. reggie and miss tam helped me with my move in .. thanks ..
Great experience tam and reggie :)
It was an awesome experience, Tammy was VERY helpful and informative. Will definitely be referring my friends.
I came in with my sister and the new manager Tammy is very nice and helpful.
Tammy was amazing!! She answered every question with a smile and offered extremely helpful info as to prices and options available! I'll definitely be recommending my friends use this facility above all others in the area!!
Tammy was a big help last Saturday while pricing units. Will be in next week to rent. Thank you for the great customer service
Service was great. .. will recommend this place to everyone one thanks
Best storage place i have rented from in a long time will recommend this one to my family and friends
I received an excellent service in this Public Storage location. The salesperson (Tammy) was very kind and helpful.
The employee Tammy was very helpful and kind even tho I started off having a bad day she was patient with me and made me go from negative to positive ! Glad to have had her help today
The service here was great with Tasia. She is very friendly, helpful and efficient. I definitely recommend this location.
Had a great experience renting here. Reggie had great attitude, very professional, and pleasant. He not only helped me get in and out in a timely manner, he was very knowledgeable of the rental agreement and had answers for every question I asked. I want to say to anyone looking to rental storage go see Reggie A++.
My experience was easy and awesome. Thanks JEKeshia
I loved it..it was a great customer service experience by the young lady Jekeshia she helped so much with info that was much needed in im looking forward to being one of there really good customers real soon ....
This location has GREAT CUSTOMER SERVICE!!! I came in a couple of days ago and spoke with a salesperson by the name of Trinica. She was excellent!! She gave me a tour of the property, picked out a unit that was best for me, and offered me a great quote. When I move in May, ill be selecting this location. I just want to say thanks again for great customer service!!!
I rent at another location but came in to inquire about storage with Jekeshia because this location is closer. She was nice and had willingness to help.I would love to rent here thanks for all your help
It was great jekeshia and trinicia was very helpful and helped me with everything I needed today
Jekeshia was extremely awesome helped me with everything thanks a lot
Rented a unit with Erika, She was very helpful and explained everything to me in detail I felt like I was bothering here with a lot of questions but she was willing to answer them all. Every time I come to the location she is very nice to me. I would recommend this location and especially rent with Erika.
I had an appointment at 2pm but was really busy so I showed up early but reginald still helped and assisted me with my move in thanks .
I love public storage always used there units owning a business they make easy for you, thanks to Erika she facilitates the process if I need a unit ill call you again and if you need a unit give them a call to.
Very impressed with speed and efficiency. Reginald was helpful and friendly.will recommend to anyone thank you.
There very helpful...