I give credit to Falon for helping keep the property clean and well maintained. She is a very helpful manager and courteousto ones needs.
Falllon is amazingly helpful!!!
I can’t speak for any other location but this specific one made my move extremely easy!!! I felt welcomed from the time I arrived. Fallon is an absolute angel!! Her welcomed to the property made me feel appreciated, valued, and honored to be a patron. Thank you Fallon and Skippy for providing above and beyond customer service and support!
This location is well kept and the Manager Falon has been a great pleasure to work with. She’s very patient and dedicated to making sure she provides top tier customer service!!!
Love the professionalism the Property Manager Falon provides. She truly cares and it shows. I was inside the Kiosk room on Tuesday having trouble and she came out to assist me. It was a pleasure speaking with her and her going out of her way so close to closing time. She speaks so that you’re able to understand. She provide you with all upfront prices so you’re not surprised with any fees. I would definitely recommend you to speak with her if you’re visiting the property. Having a real person is always better than a screen
Falon she is a very had worker always on top of everything as long as she here I will rent with Pubic Storage
Falon has an Awesome personally. Such a wonderful help. Thanks for the help with renting us our unit.
Fallon is very helpful and professional. Definitely would recommend this place for all your storage needs.
Mrs.Falon the manager is very helpful and professional when it comes to her tenants. Beautiful and well out spoken.
Property Manager Falon has great customer service, I was moving out because I work in another state but she convinced me to downsize as I couldn’t take everything and wasn’t sure what I would do with the remainder of the things left. Transferred and was able to save money on the downsize unit
Just moved to town and had a great experience while searching for a storage unit near my new home during renovations. Falon was incrhelpful and made the whole process easy and pleasant. Thanks so much, Falon!!!
Ms Falon has been great at helping me with any questions or concerns.
Falon was such a delightful helpful young lady.
FALON is the best. Very kind and went above and beyond with her service. Answered all my questions and overall very great
Falon was great in helping me thank for your help! I had a great experience she was very detail about everything way to go falon
Finally, I found a Public Storage location with an associate who truly cares. Falon is the definition of exceptional customer service. She is professional, diligent, respectful, knowledgeable, and consistently goes above and beyond for every customer she helps.
Before working with Falon, I was experiencing ongoing issues with Public Storage and had reached the point where I was fully prepared to close my account and take my business elsewhere. Then Falon stepped in and completely changed my experience.
She communicated with absolute clarity, explained everything thoroughly, kept every promise she made, and followed through exactly as she said she would. In a world where great customer service can be hard to find, Falon stands out as someone who genuinely cares about the people she serves.
Because of her outstanding professionalism and dedication, I have decided to remain a Public Storage customer. She didn’t just resolve my issue—she restored my confidence in the company.
Public Storage is fortunate to have an employee of Falon’s caliber representing the brand. Associates like her are the reason customers stay loyal, and I sincerely hope her leadership recognizes the value she brings to the company. She has absolutely earned recognition, and I believe she would be an outstanding candidate for a promotion and a well-deserved raise.
Thank you, Falon, for turning what could have been the end of my relationship with Public Storage into one of the best customer service experiences I’ve had in a long time.
I’m loving my access to my favorite storage.
Falon es the best customer service I have she is very friendly y cortous ,happy for she. Is my agent
Falon was very helpful and nice. Her customer service was exceptional, she walked me through everything and it was quick and easy.
Thank you Falon! She’s the best!
hi Falon is a grate employee very helpful .
Falon is so helpful and knowledgeable. She will go above and beyond to get what you need done. Thank you so much for your help
Love how Falon has reached out to see how things have been going. Upon visiting the property recently I can see the change. Love how concerned she is about her customers
had a great experience with Public Storage. The rental process was easy, quick, and straightforward. The facility is clean, well-maintained, and the location is nice and convenient. The staff was helpful, and everything went smoothly from start to finish. I would definitely recommend this location to anyone looking for storage.
Kiosk experience is smooth!! Falon was great!
I have been with yall for more than 7 years
Like to take the time to recommend this location and the great service ( skippy) employee provide with help
Elsie really went over and tell me i don't speak now english and she was very patines with me
I walking into the office of Elsie at public storage the conversation we had was like she was part of the family fast understanding and very patient. Thanks Elsie for making my business day relaxing. Great job Elsie keep putting smiles in hearts .
Elsie is amazing , so professional and willing to help. I have 3 units here and I will keep renting as long as she’s property manager is here🩷🩷💯
Hey stop by to shout out Ms Elsie M thanks again for your service so professional and was ready to help
Elsie Elsie Elsie thank you,my key was stuck in my door and I was headed to the airport couldn’t get my unit open it was after 6 and Ms Elsie was in her car I stop her and ask could she help she was more than willing to assist thanks angel
Skippy is the greatest he was very helpful
Austin has excellent customer service. Many others in retail and hospitality could learn from him.
Elsie is Soo nice and has a beautiful personality
Elsie is so professional and nice was ready to help!!! Thanks Elsie keep it up
I must say the property is looking much better and the new manager LC is amazing,she's tough but cares and was very helpful!!!! i was thinking about moving my unit to another property but after seeing the changes I'll stay keep it up Ms LC
My mom just rented a space and unfortunately, I had to work so I told her to hold off so I can help her move her things in,when I met her at storage,the property manager Elise M was out there with my mom helping my mom move her stuff in!!!! my mom is 84 but she’s still a firecracker And I know she’s not easy to deal with, but when I pulled up, they were laughing and smiling, and putting the stuff in the unit I really appreciate you, Elise!!!
Customer service is awesome. Thanks to Elsie M. she help me out a lot
awesome service elsie was the best
I recently lost my husband to cancer after him dealing with dialysis. I was not in a good place until I spoke with Elcie the new manager to this property. She helped me secure a unit. Where I could start the hard part of condensing down our home and begin the transition of grieving as well as unloading. Elcie went out of her way to accommodate me as I cried on her shoulder. She was kind loving professional and a good listener. I applaud public storage for having such a great example of management here. Elcie thank you for holding my hand as I shed many years in front of you. And thank you for being my friend even though I just met you. To public Storage upper management. You need a lot more Elcies working for you.
Thank you Elsie for all the help much appreciated my girl - Berry
Recently my unit was broken into from the people behind mines. I was very upset and ready to leave but ELSIE MOHAMED the property manager was amazing came out and acted on it very quickly, got me moved into another unit immediately and made me feel safe and secured again. Every since she started at this location everything been going perfect I've really seen the difference in the property, its more clean and organized. ELSIE IS A GEM I WANT TO THANK HER FOR ALL HER HARDWORK AND SUPPORT! ❤️
Staff was fast and helpful . Also had a good attitude and a smile on their face .
I love the worker samone she was nice , helpful , i didnt have to wait for her she was on top of everything. Awesome personality and i will definitely refer people to that location. . I love my storage unit.
Samone was really nice and helpful. I will be requesting her next time I stop by . She has great customer service skills !! Thank you samone!!
Simone is legit she did so great with her computer being down
3 words. I love it here. Affordable, spacious, magnificent. Thank you Public Storage team!
I recently used the Public Storage facility
and I couldn’t be more pleased. From start to finish, everything was smooth, professional, and thoroughly hassle-free.
What stood out:
The facility is spotlessly clean and well maintained. The grounds, hallways, and storage units were clearly cared for, which immediately instilled confidence.
Security is top notch. I felt safe during every visit, thanks to the gated entry, surveillance cameras, and staff vigilance.
The staff was friendly, knowledgeable, and efficient. They answered my questions patiently, helped me pick the right unit size, and got me set up quickly without any hidden fees or surprises.
The move-in process was seamless. The paperwork was simple, the access instructions were easy to follow, and there was no long delay or confusion.
Location and access are a bonus — easy to reach, well-lit, and convenient for loading and unloading.
Overall, this Public Storage location delivered a first-class experience. I highly recommend it to anyone seeking safe, clean, and dependable storage in the Houston area
Perfect customer service!
Carlton was nice. Easy to use kiosk on site
I had an issue with picking up my keys after there was an upgrade done to the property which caused them to need to replace my lock. Kemosi looked everywhere and found them for me. He went above and beyond. He also helped me get my rent reduced for the next 3 months.
Adrena has good customer relationship. I want to thank her for giving me a lot of information. I look forward to renting at this location with her.
Thanks Mary for your help and professionalism!
John was really great. He helped me out with my move-in.
The best highly recommended
Jon was great help me out a lot
Jonathan was very helpful he even spoke a little Spanish
Gabby was nice gabby was very helpful today thanks gabby
Gabby was very helpful with my move in thanks, Gabby
Gabby showed me exactly where to go and provided me with the best customer service with my move. She definitely went above and beyond. THANK YOU GABBY!!
Excellent customer services....
Gabby was sweet and very helpful Thank you Gabby again 😊
Shakila was really nice and professional
literally so amazed at the help i got from Shakilah She’s truly heaven sent she went out her way to help me and i couldn’t be more grateful for her and her services !
Shakilah the best costumer service keep doing a great costumer service she’s very nice and polite 👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Shakilah was very helpful and provided great customer service .
Chandice is great. She made me laugh and have fun when I get my storage. Thank you again.
Shakilah Was Amazing She Is A Great Asset To This Company , Great Customer Service 👏
Richard was very kind mannerable and informative of very pleasant showing will come back when I downside
Thank you Danielle you provide the best customer service at both locations
Thanks Danielle for your excellent service! You made everything so easy.
Thank you Danielle and Tarsha
Tarsha cole was a amazing customer service agent
don't know why you going up on the rent it's high enough
Today I visited the public storage on Fondren and was serviced by Mr Matthew and he helped me find exactly what I was looking for 10/10 recommend doing business with this storage company.
Kandi got good customer service
Will solve your problem with a solution.
Chasity and Matthew were on point. Got to catch them when you can though
Chasity and Matthew were great ! Awesome sauce
Miss Chasity is very nice she help you when it’s time for her to go home to take the time out for you and make sure her job is done correctly.Add the store was very nice and clean.