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Public Storage Self-Storage Units at 11085 Walnut Hill Lane, Dallas, TX
Address
11085 Walnut Hill Lane
Dallas,
TX
75238
Full Service Kiosk Available
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
-
Unit Size5'x5'Online price$ 5/mo
Unit Size5'x5'Online only price$ 5/mo
Size guideSmall 5' x 5'- Climate Controlled
- Upstairs access via elevator
WEB ONLY OFFERMonth 1Halloween Sale$10 $ 5 /moMonth 2$10 $5/moMonthly Rent$10 $5/moMonths 5-12In-Store Rent$10/mo+ one-time $29 admin fee -
Unit Size5'x10'Online price$ 12/mo
Unit Size5'x10'Online only price$ 12/mo
Size guideSmall 5' x 10'- Climate Controlled
- Upstairs access via elevator
WEB ONLY OFFERMonth 1Halloween Sale$24 $ 12 /moMonth 2$24 $12/moMonthly Rent$24 $12/moMonths 5-12In-Store Rent$24/mo+ one-time $29 admin fee -
Unit Size10'x10'Online price$ 25/mo
Unit Size10'x10'Online only price$ 25/mo
Size guideMedium 10' x 10'- Climate Controlled
- Upstairs access via elevator
WEB ONLY OFFERMonth 1Halloween Sale$50 $ 25 /moMonth 2$50 $25/moMonthly Rent$50 $25/moMonths 5-12In-Store Rent$50/mo+ one-time $29 admin fee -
Unit Size10'x12'Online price$ 33/mo
Unit Size10'x12'Online only price$ 33/mo
Medium 10' x 12'- Outside Unit
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$66 $ 33 /moMonth 2$66 $33/moMonthly Rent$66 $33/moMonths 5-12In-Store Rent$66/mo+ one-time $29 admin fee -
Unit Size10'x10'Online price$ 34/mo
Unit Size10'x10'Online only price$ 34/mo
Size guideMedium 10' x 10'- Outside Unit
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$68 $ 34 /moMonth 2$68 $34/moMonthly Rent$68 $34/moMonths 5-12In-Store Rent$68/mo+ one-time $29 admin fee -
Unit Size5'x15'Online price$ 38/mo
Unit Size5'x15'Online only price$ 38/mo
Size guideMedium 5' x 15'- Climate Controlled
- Upstairs access via elevator
WEB ONLY OFFERMonth 1$1 first month$38 $ 1Month 2$38 $38/moMonthly Rent$50 $38/moMonths 5-12In-Store Rent$50/mo+ one-time $29 admin fee -
Unit Size10'x15'Online price$ 40/mo
Unit Size10'x15'Online only price$ 40/mo
Size guideLarge 10' x 15'- Climate Controlled
- Inside unit
- 1st Floor
WEB ONLY OFFERMonth 1Halloween Sale$80 $ 40 /moMonth 2$80 $40/moMonthly Rent$80 $40/moMonths 5-12In-Store Rent$80/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 70/mo
Unit Size10'x20'Online only price$ 70/mo
Size guideLarge 10' x 20'- Climate Controlled
- Upstairs access via elevator
WEB ONLY OFFERMonth 1Halloween Sale$140 $ 70 /moMonth 2$140 $70/moMonthly Rent$140 $70/moMonths 5-12In-Store Rent$140/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 70/mo
Unit Size10'x20'Online only price$ 70/mo
Size guideLarge 10' x 20'- Outside Unit
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$140 $ 70 /moMonth 2$140 $70/moMonthly Rent$140 $70/moMonths 5-12In-Store Rent$140/mo+ one-time $29 admin fee
Storage Near Dallas, TX 75238
Self storage in Dallas is conveniently located along Walnut Hill Lane, near I-635 and within easy reach of Richardson, Garland, and northeast Dallas.
Small Storage Units Near You in Dallas
Commuters, frequent travelers, or professionals working near Richardson, Garland, or along I-635 can store personal items, work supplies, or seasonal gear in a 5x5 storage unit. These compact units are ideal for boxes, files, small furniture, sports equipment, and items that no longer fit comfortably at home or in the car.
Families and residents in Dallas, Richardson, and surrounding Dallas County neighborhoods can use a 5x10 storage unit to declutter shared living spaces. These units are well-suited for recreational gear, folding chairs, coolers, luggage, sporting goods, and off-season clothing and extra household items that tend to crowd closets and garages.
Medium Storage Units Near You in Dallas
Apartment and condo residents near Walnut Hill Lane or along I-635 can store duplicate or bulky furniture in a 10x10 storage unit. Couches, coffee tables, dining sets, shelving, and extra kitchen items fit comfortably, making these units helpful during moves, downsizing, or home updates.
Large Storage Units Near You in Dallas
A 10x15 storage unit provides added flexibility for larger household and recreational items. These units can accommodate bicycles, mattresses, larger furniture pieces, and multiple rooms' worth of belongings, along with outdoor gear and storage bins that need to remain accessible throughout the year.
Homeowners in Dallas and nearby communities planning a renovation or transitioning between homes can store the contents of multiple rooms in a 10x20 storage unit or a 10x25 storage unit. These spacious units can hold furniture, appliances, boxes, and decor from a three-bedroom home, making them a practical option while remodeling, relocating, or organizing long-term storage needs near Walnut Hill Lane.
Dallas Public Storage offers a range of indoor storage units, outdoor storage units, and climate-controlled storage units to fit your needs. After stopping by your unit, unwind with dining or shopping nearby at NorthPark Center or Firewheel Town Center, or enjoy outdoor space at nearby parks and trails, all just a short drive from Walnut Hill Lane.
Use our eRental program to book a contactless move-in and enjoy modern self storage that's built for your needs.
If you are still looking for storage units near you in 75238, we have locations throughout the Dallas area.
Convenient Self Storage Near You in Dallas
Looking for storage that fits seamlessly into your daily routine? Our Dallas location makes it easy to stop by before work or after errands. Declutter your home or office without going out of your way.
Available Storage Unit Sizes
From compact locker units designed for boxes and seasonal items to larger spaces that can hold furniture and household belongings, there's a size to match your situation. Choose the right amount of space so you can organize efficiently without paying for more room than you need.
Drive-Up Access
Why carry heavy items farther than you have to? Drive-up access allows you to pull your vehicle directly up to your unit, making loading and unloading faster and more convenient. It's a practical option for bulky furniture, equipment, and frequent visits.
Climate-Controlled Storage
Climate-controlled units provide a more consistent environment for items affected by temperature and humidity changes. These spaces are commonly used for electronics, wood furniture, important documents, and seasonal clothing that benefit from added care during storage in Texas's variable climate.
Enclosed Parking
provides a fully contained space for vehicles or equipment that need added separation from outdoor conditions. These units are ideal for long-term storage or when you want everything kept in one enclosed area.
Other Amenities & Services
Additional features help simplify your storage experience from move-in to move-out. Well-lit areas, convenient access points, and available moving supplies for sale make it easier to organize, transport, and store your belongings.
Cheap Self Storage in Dallas
Finding affordable storage doesn't mean sacrificing convenience or flexibility. Budget-friendly options allow you to store your items while keeping monthly costs manageable, whether you're downsizing, relocating, or reorganizing your space.
Promotions
Take advantage of special offers available for new customers. Promotions vary by location and season, so check our current rates online or speak with our on-site team to learn about any active discounts that could save you money on your storage rental.
Billing (how it works)
Managing your payments is simple and flexible. Customers can make one-time payments or set up automatic monthly payments through their online account. Your account also lets you update payment information and view billing history at any time.
On-Site Property Manager
Our experienced property managers are here to assist you every step of the way. From helping you select the perfect unit size to answering questions about access and amenities, our professional team is committed to providing excellent customer service and ensuring your storage experience is smooth and stress-free.
Directions
Directions from the North
Drive south on I-635. Take the exit for Walnut Hill Lane and turn left heading east. Continue on Walnut Hill Lane. Our facility will be on your right.
Directions from the South
Drive north on I-635. Take the exit for Walnut Hill Lane and turn right heading east. Continue on Walnut Hill Lane. Our facility will be on your right.
Directions from the East
Drive west on Walnut Hill Lane. Continue past Abrams Road and Audelia Road. Our facility will be on your left.
Directions from the West
Drive east on Walnut Hill Lane. Continue past I-635 and Greenville Avenue. Our facility will be on your right. Find us near Walnut Hill Lane and I-635. Ask Explain Top of Form Bottom of Form
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Hours
Rental Support
Monday
7:00 AM – 12:00 AM
Tuesday
7:00 AM – 12:00 AM
Wednesday
7:00 AM – 12:00 AM
Thursday
7:00 AM – 12:00 AM
Friday
7:00 AM – 12:00 AM
Saturday
7:00 AM – 12:00 AM
Sunday
7:00 AM – 12:00 AM
Access Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Office Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Explore our Dallas, TX Storage Units at Walnut Hill Lane
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Resources from the Help Center
How Self Storage Works
If you've never rented self storage before, we're here to help.
Making a Reservation
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Features & Amenities
Your storage needs are unique. Find out which features and amenities are right for you.
Moving In
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Customer Reviews
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Zaria was helpful in the move out
Zaria was helpful with returning a lock
This location has definitely changed. It's very clean around the property, actually has a clean restroom customers can use without it always being locked and property manager on site here zariah is definitely professional and kind I would definitely recommend anyone to rent here. It's been issues in the past but the property manager now knows how to conduct business and not just look at customers as just a piece of cash coming in.
Zaria is the sweetest employee and I recommend her to anyone that comes here best energy and cool personality
Amazing service!! I was very indecisive on what I needed but Zaria went through the options with me and made it so much easier. I really appreciate that thank you so much
I came on property today not knowing no one would be here but I spotted the actual property manager named zaria and even though she stated she was off she still was helpful and gave me guidance to a kiosk and walked me through on how to see how to rent a space. I’ve been to properties before when a manager would say off and would not help but she was extremely nice and still went out her way for me to get an agent on the machine.
Service was great I’ll make sure to let all my friends and family know and ask for Zaria she was knowledgeable and answered all my questions.
I had a reservation to see a unit. Public storage customer service did not inform me I cannot see it in person unless i fully rent out the unit and pay for it first. Instead there's a kiosk to see it "virtually". That does me no justice to visualize what will fit inside of a 20 inch screen. I specifically needed to see it so I can visualize it and I explained that to the customer service rep. I drive 30 mins for that. Waiste of time.
I would not recommend this Public Storage location. I originally rented my unit for $66/month, and within less than 10 months I had two rent increases — first to $99 and now to $141. On top of that, I had mold develop on belongings inside my supposedly climate-controlled unit, and in my experience the climate control does not work properly at all. I have also heard from other tenants who have had mold issues here.
I do want to say that Zaria was always friendly and professional when I spoke with her. She was honest that she does not control the building or the climate-control system and has no way to adjust or manage it herself, so I do not blame her personally for these issues. Zaria is a girl boss and I hope she gets paid really well for what she does or finds a job that will pay her for what she is worth.
My frustration is with Public Storage as a company and the condition and pricing of this location. I reported my concerns, but I never felt like I received a clear explanation or meaningful resolution. Between the mold, poor climate control, and repeated price increases, I am done and moving my belongings out. Very disappointing experience.
I do not like doing reviews, but I feel the manager at this location goes above and beyond to help. I was getting frustrated I could not get in but she was kind enough to stop what she was doing and helped me. I had a very hard day and was not entering my code correctly I was even yelling at her because I felt she did not know what she was doing. She got me to calm down and then I realized I was the one at fault. I apologized and she still kept a professional attitude she did not blame me at all. She helped me to breath and get my sanity back. I felt so bad on how I treated her but thankful she did not treat me bad at all. Please pass this to the young lady I cannot spell her name but I do remember it sounded like Mariah ( the singer) but started with a Z I think I know she is the manager at that location on Walnut Hill Thank You
Would love to send a shout out to Brooke she came at the rite time for me on my storage always willing to help and explain thanks again Brooke
I've been with public storage off and on when I need to storage units the property is well kept outside and inside areas are kept clean even underneath the stairs unused spaces are locked down and I ve never seen anyone setting outside the gates hoping to walk in unknown dumpsters if full are locked any other trash is placed close to the dumpster not all over any kind a way you know just in neat order I really hope other user help do the same as manager have time to do other needed needs thanks public storage...DML.
Please remember customer service is key. They have options, so take care of the customer. We are people not numbers.
Ms. Z, the property manager is the best!!!! Any problems give her a call!
Camero
I had the pleasure of working with Miss Zaria while helping one of my customers consolidate from a larger storage unit into a smaller one. She was incredibly kind, welcoming, and genuinely helpful throughout the entire process. Her positive attitude and warm personality made the experience so much easier and less stressful. It’s always refreshing to meet someone who truly cares about helping others. Thank you, Miss Zaria, for your outstanding customer service and kindness—it was greatly appreciated! ❤️
Zaria was helpful at every step of the way. She made sure we were taken care of, showed us excellent hospitality, and restored our faith in public storage. From start to finish, she never lost her wonderful attitude
Come today to get access to my storage unit and manager Zaria was great and very helpful and she is so nice with customers
This place has mold!!!!!! And Marcus who took care of the rats has left!!!!!!!!
Why does this post get 5 stars?!?! Because the on site manager Zaria gave 100% helped us understand how to file the insurance and I’m sure she would have given us the full resolution if she could.
Why does this post companies keep being cheap on employees who make things better, take care of serious issues like mold, and show up for their customers?!
I will never know because with customers what is a business. A business is literally able to be a business because of customers.
I hope public storage gets a wake up call and lets customer service stars like Zaria shine and offer her customers the best experience. And keep general managers like Marcus by treating them well and understanding that if you want customers you can’t have them storing their goods in a rat and mold infested environment.
5stars for Zaria
0 stars for the ceo, board, coo, ect of public storage.
Best place to rent out. I had a wonderful experience with the manager, Zara,
Zaria was very helpful with giving me on a different unit… she was very nice and patient with me n so welcoming
It was a clean environment. There was a convenient cart to use. I wish I would have known about accessing the unit thru the app.
Now I know.
Mark was extremely helpful so was Blake.
And did feel our isle was rather warm for climate control. Hope the air flow increases.
Satisfied overall
Meet Reniga and Zaria, these two ladies were amazing And very helpful. Thank you.
Marcus was cool.
I usually dont leave reviews but in this case its a must! There is a gentleman by the name of Josh and I just have to say if we had more hardworking polite people out there like this guy this world would be a better place and im am beyond pleased with public storage and my friends and family will from now on ONLY use public storage because of the customer service I received today and if any big bosses are reading this Josh is without a doubt manager material! Thank yiu again Josh and thank you public storage
Today I had a great experience moving my stuff here, Joshua the manager was very helpful 👌 and friendly, he answered all my questions, definitely a 5 star 🌟
Mark is so wonderful and helpful. He is always smiling and makes me feel safe and secure when I am at the location. Mark is an amazing asset to the company
Marcus was great
Regina was very nice and informative
Reniga was amazing
Came here first, but ended up at other location, Reniga was very helpful. Nice and clean.
Raini was awesome great customer service
Reniga was a kind and deligent employee! Extremely patient and efficient!!
Very nice and patient. Decided to work with me right before closing and was very helpful
Amazing customer service, explained everything well and was very sweet. I will keep doing business with public storage because of their customer service support.
Marcus
Connie hace me Greta servicio
Marcus
Marcus
Update on customer service at this location - Mark continues to provide excellent customer service and assistance when in need. He's thorough and courteous when assisting with issues that have unexpectedly popped up. Rented at several sites and he is by far top notch!
Mark is top notch when it comes to any assistance needed, always quick to respond to any requests and inquiries. He goes above and beyond to help and build tenant relationships with Public Storage. His keen eye and observations to identify potential "problems" and swiftly moving to resolve adds to my sense of security and safety for not only my belongings being stored but as an individual while on property. Top notch!
The DM was nice and helpful
Reniga was very great at finding the perfect space size for my storage. Her professionalism was very evident. Thank you
Easy access and secure
Professional and kindness
Absolute trash. They don't even have a human on site checking to make sure things work. Wasted my time today because the elevator is broken. There is no human to talk to... just a kiosk where you're talking to someone who knows where. So they use their customers to monitor problems instead of an actual human. Rat traps all over the place but in complete disrepair. Place is absolute garbage.
Pretty organized and clean !
Everything went smoothly
Management could be better the lights don’t come on a good time that’s pretty mad. The elevator was not working. It stopped before the floor and you can never get anybody on the phone.
Office and B building smells like pee and the ceiling is full of black mold. The units are also smaller than advertised, so if you’re looking for something specific it’s best to move up a size. The people who are trying to help through the kiosk ate extremely rude and unhelpful. I ended up going to attic storage next door. Much better.
Current customer. No on-site management and no repairs to critical equipment such as elevators. The photo below has been up for months and there is no way to contact local management.
Mark was a big help with my storage needs and questions
This place is disappointing. I feel deceived.
The first thing that happened is I found that the elevator was inoperable. That left me with an hour of carrying boxes up stairs. Also there was no platform truck so it was one box at a time.
There was a HVAC person there to repair one of the units and it was about 80 degrees inside the building. He was bummed that the elevator didn’t work as well. It did have lower prices than other Public Storage complex but I would have preferred paying more.
Horrible pest control, would never store my things at this location again. Rats chewed their way in through the wall to get into my unit. I had my grandmothers furniture and clothing stored there. Upon entering my unit I was almost overcome with the smell of rat feces and urine. Every flat surface had feces and urine stains. There was no food or anything stored that they could eat but they certainly hung out for a while. There’s also no one who works on the premises and I was never able to speak to an actual person about this so for all I know the holes are still there and have remained unpatched. Very foul experience overall.
Unfortunately, there are several issues that need immediate attention. The property is in disarray, infested with rats, and lacking proper maintenance. The gate is not functioning, and there is a noticeable smell inside the storage units. Additionally, there is no property manager overseeing the maintenance of the property as advertised. The elevator does not work!
What we experienced at this storage unit :
- BURGLARY!!!!!
- Rat Infestation (Poop, death,stench etc.)
- NONEXISTENT CUSTOMER SERVICE
- No Carts
- Fake reviews
- Inaccessible Dumpster w/ fines
- Corporate Tyrants
WE WILL NEVER HAVE BUSINESS WITH THIS COMPANY EVER AGAIN AND WE WILL BE SUING. STAY AWAY FROM THIS LOCATION, I'M BEGGING YOU!!!
Always had a good experience with public storage but I never understood what's the point of having a dumpster if it's always locked and you can't use it I don't understand that and then if you leave something by the dumpster you get fined $500 take the dumpster away and you want people to take their trash with them a lot of people don't know where to put their trash and if they leave it in the stores unit it's going to be $1,000 fine so be real careful what you do with your trash and as far as climate controlled it ain't climate controlled cuz when this scorching hot outside is supposed to be cold and when it's cold outside it's supposed to be hot ain't nothing climate control about it
1. Thieves will break into your storage unit and steal from you at this location. They have doors that don't secure properly, and it's a high crime area.
2. Mice will crawl, eat, and poop on your belongings. They have had mice at this location the entire time we've been here.
3. Your rental rates will never remain the same. You will see several price increases if you stay more than 3-6 months.
4. They have false, paid reviews for this location, so you'll think it's a good location when it's not.
5. You will not be able to use a loading cart at this location. They offer carts, but you will never be able to use one here.
6. They will charge you a $75 fee for throwing away a little bit of trash. They don't even bother to call me. I didn't know I couldn't use the dumpster. A simple, polite call and I would've removed the trash myself.
7. If you accidentally stay past closing, expect the alarm to be set on you and for the overnight manager to appear out of nowhere once you trip the alarm being rude and unprofessional.
8. This is beyond the worst experience I've ever had at a storage unit. We've dealt with mice ruining our things, over a thousand dollars worth of things stolen from us (with not even a follow-up call about it afterward). Rate increases right after our unit was broken into! Lack of service! Rude and lazy employees! You name it, we've experienced it here! I'm convinced this storage location is a legitimate portal from Hell!!!! PLEASE, whatever you do, DO NOT RENT A STORAGE FROM HERE!!!!!!
Daughter keeps her property here. Safe
Great secure location and good prices. I do recommend this self storage business in Zacha Junction area near 635. It's very accommodating besides no carts available for moving your items but altogether, my move in was done swiftly!
Muy mal experiencia nunca hay personas para hablar con ellos siempre lo mandan arreglar los problemas a otra dirección y la bodega que me asignaron no se puede respirar esta súper caliente en la segunda planta y también quieren a la fuerza que pague la Aseguranza y ellos mismos cuando firme contrato dijeron que era opcional ninguna obligación y ahora dicen otra cosa. Mal experiencia. No la recomiendo.
Ya me mudé y pague a tiempo mes a mes y el día que deje la bodega los busque 3 veces en el kiosko y nunca me atendieron ahora me salen que les debo por no dejar las llaves dicen que les debo pagar el mes de Noviembre mas los cargos están locos yo me fui a tiempo hasta cerrar con el último dia del mes de Octubre.
Y aún así siguen cobrando. Es la peor decisión de mi vida haber rentado con Public Storage.
this storage is great for me, the access is reliable and the terms are great. I also love the fact that you can download an app and use it to gain access to the storage center without having to input a key code, which makes my visits even more simpler.
They are never on time and there is never anyone to talk to. Don’t answer phones, just a full lack of communication at almost every location. It says they open at @ 9:30 but it seems like the employees make their own schedule. If you don’t want much interference from the staff then this is an ok place but if you need anything, don’t expect help unless you catch them at the right time.
Hassle free place to store your stuff!! Loved thier service!!!I recommend them for all time use...
Mr Robert was a nice person and very helpful
I would say the start of things was awesome from setting up everything online. I rented a climate control unit which I will never do again it's not climate control. Might as well should of got a outdoor unit. When moving they say carts are available there not. That would be a help for someone moving upstairs on a elevator. As far as speaking to someone you have to talk to a kiosk I really don't care for that.
The elevator for building A elevator won't open when you get the 2nd level. I don't have access to my things when needed. Please fix this!
UPDATE: THERE ARE FLYS AND RATS! DO NOT RENT HERE!!
No one actually works here. It is all do it yourself and too expensive
The District Manager Emily HayHo is a liar and a cheat. She doesn't do here job and after you pay your rent she makes you move out. She promises a refund and never does it. I'm never going back to public storage. SHE OWES ME $258.00 PLUS MOVING COSTS.
It was clean. Other than that...nope. no carts anywhere...Noone on site to assist. Wrong locks issued 2 times. Very secure but not very friendly for moving into or out of.
Just opened up a storage here and they gave me the wrong lock! I had to rush and get my own lock before they closed. The manager didn't get back to me until days later. Wouldn't recommend this location if you want to trust your things being held safely.
This is the most run down storage unit I have seen. The ceiling insulation is caved in (so much for climate controlled) . The door was damaged and no one works there - only a kiosk. The elevator worked but the door took several attempts before closing. Needs serious upkeep.
Ms Connie was so nice and very knowledgeable. She was helpful in assisting me and very informative.
I informed them thru the app that I would be moving out on Dec. 30, 2022 of the unit I rented at 11085 Walnut Hill Ln Dallas, Tx 75238. I took off from work that day to indeed move out. In the over 6 hours it took for us to move out of the unit, at no time did anyone from Public Storage show up to confirm that I was moving or had moved out. Later that night, I informed them that I had, as stated I would, moved cleaned the unit and took my lock with me.
Now here we are days and weeks later, I'm getting phone calls, text messages and now emails stating I owe them for the month of January plus late fees. I attempted to contact them thru their customer service number, messages to them thru their webpage and no one had reached out to me. Therefore, on 01.11.23, I went to their webpage again but instead of leaving a message, I used the chat feature and spoke to someone by the name of James. I informed him that I moved out of that unit on 12.30.22 and that I do not owe them anymore money. He stated he would place a move out dispute with the property manager and someone would get in contact with me in 24-48 hours. No one has contacted me.
Instead, I received an email that I now owe them $98.00 because I moved out on 01.13.23. Basically, they removed the late now and are now attempting to charge me for the month of January when I had indeed moved out on 12.30.22. Had they bothered to check the unit, they would have seen that the unit was empty, clean and the lock removed on 12.30.22. I can never reach anyone. I've tried numerous times to reach the property manager to no success. Their customer service number is a joke as one can never - EVER -speak to a live person. I do not owe and will not pay what I do not owe just because they were to lazy to go and check the property on 12.30.22.
My experience with this storage space is horrible. They add fees I called to understand them very unprofessional. I paid my bill and they locked me out my storage. The hassle they have been giving me is ridiculous all for me to not have access to my storage. Not to mention no one is never at the site. I walked around for 30 mins looking for the elevator only for it to be broken. Please be mindful there is a storage unit right across the street or another option on northwest highway. -update someone called and rectified my issue. I appreciate it.
Thanks to Wendy for helping as the kiosk help was no help at all!
Awesome experience. Used for two months, loved the AP where I just pointed my phone to open the gate!
Great service at some locations
If I could give 0 stars, I would. Why? I am away and another individual is an authorized access to the unit and even when our bill is current, they lock him out. They refuse to work with him. They refuse any type of communication from myself to correct this. They are very disrespectful. And I'd highly suggest taking your storage needs elsewhere where you are appreciated and none of your authorized individuals are treated poorly!
Next, they won't communicate with you to make payment on your unit than they turn around and sell it for way less than any of the contents are worth. They will NOT be getting any of my money and I'd highly suggest go somewhere else and run as far away from Public Storage as you can!
Clean property with decent security. I have only seen the gate not close once. I would have given more stars if they did not remove the office with a human. My top floor unit has shifted so much that everything caved in to the center on top of each other. The price is pretty high too, I used to have a unit less than half the price for twice the size.
This new kiosk system has these people extra lazy… I pay for a space that I can’t even get access to and I just wanna get all my stuff and never return!!!! The process to even get in touch with somebody is a NIGHTMARE. Even when you call the number they have plastered everywhere is an automated voice that just loops you in circles. This is the worst experience I’ve ever had
Dirty and the customer service depends on the person working
Yes Public Storage has changed! There's no longer someone in the office. It looks to be self serve.
Worst personal storage company EVER! Small spaces ..ALWAYS ever increasing rates! No discounts for loyalty here!
I had a 5'x7' storage unit...started out around $50 which seems high for small size. They increased it to $67 for a bit...then recently to $79....then last month jumped $25 to $105! That's some serious price gouging for no reason whatsoever! A 5'x7' space!!
The keep it clean but they will squeeze you for every penny no matter the size of your storage!
JUST SAY NO! to Public Storage anytime anywhere!!
Typically it’s hard to find someone there. Phones don’t get answered. But surprised. Probably assuming they are losing quiet a bit of business. Seems as no one is ever there and calls have to be answered. Having a hard time understanding why this is happening.
The office manager was very helpful and showed me the unit and I am very excited to get in today