Public Storage Self-Storage Units at N102W13797 Spaten Court, Germantown, WI

40% rate increase after 5 months (not a promo). Gate has been broken twice in that span. Poor lighting in the halls (and in the unit if that’s a thing).

I stored my vechicle here and someone stole the car cover off my car. I had an enclosed spot. I called management and they said well, there’s nothing we can do and we don’t secure or check the premises daily. I was baffled. I was paying monthly to secure my car and it was available for anyone to do whatever with it. And they never answer their phones, I call several times. No response.

Unorganized and unprofessional

You will most likely DESTROY the suspension on any vehicle or trailer that you drive through there lot. On top of this your rates will be raised by 50% every 3-6 monthes. Would recommend staying away from this place.

Dina was very helpful and polite. Great experience. Thanks!

Dina is a ten star plus friendl, polite and so so helpful. I hope PS will give her a raise!!!

Would not recommend anybody going out to the Germantown store or as far as public storage is concerned erase your reach every 6 months 30 bucks a month People break in your storage and nothing gets done about it people that are working there are never there when they are there they just don't give a hoot about anybody

I stopped in to get help with my app. Dina was very nice and helpful. Great customer service

Dina was very respectful & kind & beautiful

Staff was very friendly and informative. Made it hassle free

Thank you Dina for all your help…

Thanks Dina for helping and my sister earlier.❤️❤️❤️❤️❤️ Thanks for all your help

Best service ever by Dina. Very happy

Dina was wonderful. She was kind, understand and knowledgeable. I was grateful for her help.

The past two times I’ve been here there’s been no one in the rental office during office hours, which is where their only bathroom is, so I’ve had to drive 6 minutes back out of my way to a gas station just to use the bathroom. They threatened to put my storage to auction when my autopay didn’t go through after only a couple of hours. The locks on the storage doors are always getting stuck. The storage units are filled with bugs. But it’s a decent sized storage unit and the one time I did speak to an employee they were nice.

Stopped in to get information on a unit spoke to a lady named Dina ,who answered all of my questions and concerns..She was very pleasant to talk to..thanks guys

Dina was very professional and polite. She helped me every step of the way I really appreciate her showing me where my unit is and how to put my lock on she make it look so simple.

Great storage place

My faith is restored with public storage as long as employees like Amanda works there she was very helpful and complete and went above and beyond to help me not to lose money quick and very clean safe looking unit

The Property Manager Victoria is professional and a great listener! She was very helpful answering my questions!

Dina helped me with my log in information for my online account. She took my payment in the meantime, she is amazing and was also patient with me! She needs a raise good job public storage on the training!

I didn't even want to give it one star. First off, I was supposed to get into my unit Feb. 1. The entire property was not plowed so I could not get to it. I called multiple numbers with no help. Next day, I had movers scheduled and still no plow. Fortunately, I was not charged to change it to the third. So moving truck and myself went to the unit and the entire front of my unit was snow covered. So the movers had to shovel in order to get in. So all moved in and went to lock my unit and the lock did not work. 3 men tried to get it to lock but nope. So I called the office. I waited 45 minutes until a woman came. She could not get in. So I had to go home and my unit is not locked and who knows how many days it will take for someone to come and lock my unit. I will never, never, never use this storage place again!

Fantastic and friendly customer service! Alyssia is very helpful and knowledgeable with answering all my questions regarding storage units and billing.

Lies, deception, horrible sustomer service. Bring a tape measure and don't plan on your unit being the correct size as listed. Inside dimension and door size. And when you cancel because it doesn't fit, they won't give a full refund. Appauling...

Alyssia at the germantown storage was so helpful and kind. She took her time to show us each storage unit and explained pricing etc. I would highly recommend seeing her for any questions...very pleasant environment!

Absolutely a rip off for storage and price goes up all the time

Very friendly and efficient service. Storage units are clean and well maintained.

First time renter. Tasha did a great job explaining everything involved. Good price, clean safe space.

Tasha was professional while providing services. Very pleasant

Alex was excellent and really helpful. I didn’t have to ask any questions. He covered it all and met my needs exactly.

Dominique was awesome! She assisted me 2 times & was very helpful in explaining my options & did so in a very costumer service manner!

Miss Wendy is awesome!!!

Great customer service. Dominique at this location is the best. Kid, courteous and helpful.

Great customer service from Dominique. Helpful and kind. Thanks!

Really great experience renting a unit here. Dominique made the whole process move really quick and efficient. She was able to help on short notice as well when I needed to add another unit upon our arrival. Highly recommend!

Cassandra was very helpful and moved me to a closer unit. I like the secure gate and like all the people that work here.

They just raised our monthly rate to Simply store stuff. These people are very disrespectful especially the manager who I've tried to speak with

Dominique is very professional sweet and always helpful I recommend this public storage with a 5 star.

Great service from Dominique. She was very knowledgeable, professional, and kind. Would highly recommend this storage facility. Thanks!

Jake provided outstanding service! Thanks Jake!

Dominque was very knowledgeable about my unit and was very helpful with my merchandise

Dominique was excellent to help me obtain the storage space that met my needs. Dominique manage the place where the physical appearance is very well organized and the check in process was painful. Dominique also search the web price alone with the store Price to ensure that I was getting the best save as possible. This location rocks thanks to Dominique.

I have use public storage in the past many times but my experience with Dominique in Germantown Wisconsin has been one of the best experiences I have ever had dealing with the public storage. Her friendliness, courtesy and knowledge was beyond compare. I would recommend this location to everyone.

It's storage. You pay for a certain size they tell you how much it is and bam you're done. They also sell moving stuff as well as pellets that keep moisture and odor out of your stuff. They offer military discounts also.

Dominique was great - she helped me throughout the process and answered any questions I had. She even helped me pick out boxes! Thank you!

Cassandra was a great help today

Excellent customer service from Dominique. Thanks for all your help:)

Great management,friendly and helpful,Dominique is awesome

We were here today at the Public Storage in Germantown, WI. Alex was great in showing us the available storage units. His service was great.

Customer service is amazing and getting a unit was painless.

Dominique is very helpful she is 100 percent helpful .

Dominique is great with her service!

Very patient with answering questions. Highly educated on the answers

Dominique was courteous and professional providing me with all the answers I needed for a successful rental experience

Dominique very helpful

Candice was a excellent representative, give her a raise!

Dominique was very helpful and answered all of my questions about renting.

Today when I went into public storage I had a great experience The property manager Dominique was very polite and very skillful she made my visit very pleasant she have great customer service skills I grade her at an A+.

Dominique!!!! What a great employee! She was so pleasant she assisted me with the size of space i needed. Even recommended products to keep my contents of my unit dry. I say chick needs a raise!!! Thank you for all your knowledge and time. Shelly Bennett

Dominique is the sweetest, most helpful property manager! She hooked me up with the essential items I will need to keep my belongings in perfect condition. The best sales woman I've met, she's hard to say no to! She deserves a raise 💲💲💲💲💲

Thanks for everything, Toni! The check-in process was super quick and smooth!

Great service! Thanks Dominique!

Dominique was very helpful and very nice helping me set everything up. I reccomend this place fosho.

Dominique was very thorough and informative. Great customer service.

Domimique is great! On top of everything! Great experience.

Dominique was great! She explained everything well!

My girlfriend went and rented as space there the property manager Dominique was really nice and very knowledgeable of everything she help my girlfriend and I choose this spot to honest we were just checking places out she helped this place be our decision by the way really clean Thank You Dominique!

Dominique provided great service, very friendly.

Dominique is OUTSTANDING!!! Extremely informative and helpful in every way!!! Thank You Very Much!!! GREAT WORK ☝️😁👍

Dominique was great! Showed us units to get ideas! We booked same day! Thank you!

Friendly service, showed us the unit. Dominique was awsome!!!

Dominique was veary helpful she was very nice and i was tell my friends to go just because of Dominique

Dominique was very personable and knowledgeable about the process and property, we look forward to working with her in the future!

Dominique Sweet caring person very knowledgeable about the product.

Melody and Dominque...Are awesome sales/customer service people. They were very kind and I really appreciate how the service was. Thanks a Lot.

5star for location and price. 2 stars for onsite manager dominic who pretends to be nice but turns out sneaky person. She will push you to give 5 stars rating rightaway. Be careful with her if you get to deal with her.

Dominique was wonderful while helping, kept a Smile entire time I was there, made sure I had everything I needed, answered all the questions I had. Will definitely work with her again.

The property Manager here Domininque is always friendly and keeps a smile she's a doll.

Dominique was very helpful and patient when I missed my appointment.

Not a good place for your belongings. It is overpriced and not worth my time and money.

Picked up a unit today from Toni. She was great, walked us out to the unit, very friendly, went above and beyond.

Domique was fantastic in helping me get a unit and work through the process. So nice to have a friendly smiling face greet me!

Dominique was lovely and provided excellent service! Very easy to sign up and flexible.

Dominique was awesome!

Dominique was awesome! Quick and easy thanks again.

Dominique gave great service, polite and a smile.

Dominique was excellent and very helpful in setting up a storage space.

Domonique was amazing. She was very helpful when assisting me. She made sure I had everything I needed and she smiled as if I made her day and she made mine! Thanks Dominique for your genuine customer service!!

Dominique has wonderful customer service she’s great

Excellent Customer service! Dominique was very professional and had exceptional customer service..

Lacey was very attentive, nice and friendly.

Dominique provides excellent service and thoroughly educates you on the products available. Looking forward to working with them

Alex was awesome! He worked with me to find the right unit for myself! Such a simole and easy process! Very excited Dominique helped me again today to get another unit and she was absolutely amazing! Made everything quick and easy!

Quick easy process with great service

Dominique did an awesome job getting us set up super quick, and for cheaper than we were expecting too!

Dominique is amazing! She’s so friendly and helpful! She makes the moving experience easy and ensures your things are safe.

Dominique was awesome today

Dominique was very helpful and great..she is very professional on all bases..

Dominique was very professional and a pleasure to work with!

Dominique did a wonderful job. Great customer service!

Cassandra was awesome today! Very friendly and professional! She showed me units inside and out. She was very patient and answered all my questions. Will recommend public storage to others.

Dominique was absolutely wonderful I love her she was so amazing just wonderful!!

Dominique was absolutely amazing in her knowledge of her job and helpfulness inn making sure we had what we needed- she needs a raise.

Awesome service great people to work with

Dominique was very helpful and thorough! Thank you!

Dominique is a pleasure to do business with and even helps when I can’t reach keypad from motorhome

I had no problems with this store! Dominique was helpful with the questions I had and I would recommend this storage company to friends and family.

Dominique had wonderful customer service. Extremely professional and friendly. Highly recommended.

Dominic was a wonderful h ok and easy to work with

Dominique is an amazing manager of the property. She always takes care of any questions or concerns I have, and handles them in a professional and timely manner. The location is very safe and secure and continues to be a very positive experience.

I had a great experience with Dominique, she was very professional and answered all the questions I had. I would recommend this location!

Dominique was very helpful

Dominique has been great! Always a pleasure to see her. Customer service at its finest! Thanks again!

Lacy was a great help and very satisfied

Megan is awesome!

Very good presentation would recommend too others was very helpful👍🏽👍🏽👍🏽🙌🏽🙌🏽🙌🏽

Alex was extremely helpful today while helping me lease a new storage unit. Thanks, Alex!

Ashley was very helpful and friendly when I came in for a storage unit. I recommend coming here for your storage needs.

Sabrina was super excellent!! We need more customer service reps like her😊

Megan was wonderful!! She was very helpful and made the process so easy for me!!

Dominique was very helpful!

Dominique was an excellent help getting my storage unit set up

Dominique provided the best customer service. 10 out of 10 recommend!

Dominique was awesome. Earned herself a trip out on the boat we’re storing!

Dominique was such a great professional customer service person she helped me out alot thank you!

Dominique was very nice and was helpful with explaining everything!!

Dominique was very professional and courteous. Im a senior and she was very patient with me. I will tell others about your storage facility.

Sabrina was fast and very helpful

Dominique great service!! Thank you!!

Sabrina did a great job! She called back right away and she’s very nice and helpful!!!! Awesome job

DOMINIQUE Very good customer service

Dominique great staff appreciate your time and patience with me very helpful...

I worked with a Dominique today at Public Storage today in Germantown, WI. She was patient, professional, answered my questions in detail, and made suggestions regarding storage to rent. Customer Services is rarely seen but today I met the perfect person. I plan to return there really soon and refer them to my friends,

Dominique was very nice and helpful with assisting with two "old folks

Doreen was very helpful, highly recommended.

Great place to store your items. Clean and well kept!

BranDee was awesome in helping me get situated! Highly recommend!

Dominique waz awesome very polite

Dominique was friendly and professional. She got me checked in quickly and was very thorough.

Awesome and easy to work with!

Awesome customer service, Dominique was great!

Dominque is a very informed whenever i come shes helpful polite an a joy to work with.

Very informational and helpful. A pleasure.

Dominique did a good job by answered my questions politely.

Dominique was very helpful. We were not sure what size unit we needed to down size to. She walked us through the unit sizes and gave us time to make an informed decision.

Trisha rocks! She is helpful, professional, and thorough. Thanks for the great service!

Trisha was very helpful in helping me pick a storage unit.

I stopped in to inquire some info on a unit and Nichole did a wonderful job explaining everything to me. I didn't rent today but I will be back.

She was very direct and explained everything very good ,has very good customer service would recommend to store here

Dominique is awesome!!!

They were verry helpful and verry kind

Dominique was great and very helpful

Thanks deosha for your help

Dominique is awesome and very customer orientated!!!

Rent goes up every year during the winter time, how convenient.

The unit was great and the customer service was fabulous!

Easy check-in. Great sale rate?

Dominique was very professional.she went well beyondher way tohelpme....

This was and is an excellent facility. Dominique was extremely helpful and kind, and the experience was very positive. The lot is clean and organized and the units are very well kept. It is one of the nicest facilities I have ever rented from.

Security n safe

Great customer service! Extremely clean, safe and well maintained facility, along with great pricing specials for the units

Melody and Dominique were nothing short of amazing. Dominique walked me through several units as I really wasn't sure what I needed. Once I figured that out, she and Melody made sure I secured the unit I needed - all on my rather crazy schedule. After checking in, Melody came and cleaned out the unit again, as it had been empty for a while. So far, I'm very glad I chose Public Storage.

Melody,dominique help me out great service #1 .....

Great location. Happy with the extra security of a locked gate. Dominique was very helpful and patient when explaining things to us. Transaction was quick and smooth.

Melody was very sweet and helpful. I would recommend this place to anyone. Keep up the good work Melody.

Efficient and friendly service. Very competitive prices. Both Courtney and Melody were great to work with on both initial rental and closing the rental out.

Great customer service by Dominique and very responsive to our storage needs in moving from out of state. Would use their service again and recommend to anyone.

Melody help me fix auto pay. Very nice would suggest public storage.

Actually i came in shopping around for storage space.The property manager. Domoniqic showed me multiple sizes and very patient with me.Thinking about coming back to rent a storage space.

Mike is extremely helpful and great to work with! Great overall!

Convenient location, good security & reasonable price. Courtney was very helpful when we opened and closed our rental.

Courtney was VERY helpful and courteous, friendly and happy to help out & address any concerns that we had!

This property is about 6 minutes from I-94 in a quiet cul-de-sac. The traffic flow has a low profile. Not too many people were ever coming or going at various times of the day during the week. I felt safe storing my stuff here. My unit was immaculate when I moved in on short notice. Gvonte and Courtney were always helpful, friendly and professional.

Amy was fantastic, she made sure to go over everything, very thorough.

Love the option of climate control units. Facility is very secure and clean. Pricing is reasonable. Thanks Courtney for your help in setting this up!

Courtney was very helpful, the facilities are very clean and nice.

The help is great. Courtney always finds the right size boxes.

Max and Trisha were very helpful and pleasant while helping me.

Mike is the man and Requiela was very helpful

Sondra was so much help to me. She made the moving we had to do so much easier. I wish there were more customer service representatives like her. She put a smile on my face and I was having a bad day. Please thank Sondra she is a valuable employee in my book. Thank you and have a wonderful day! Bobbie Jo Wren

Sondra was wonderful!!! Great to work with!! Thank you!

Today I received the phone call from requiela in regards to a welcome Wednesday called to check in to see how my move in went everything was excellent when I came to the company it was very clean and organized the property was very clean and I give you guys a five star

Excellent customer service from Sondra!

Jessica and Mike were a great help to me yesterday when an issue came up with my unit. They have been awesome at this location. Very happy with the service they have given me.

Jessica is very responsive and helpful. Nice clean secure facility.

We delivered for a customer and the lady in the office is rude and would not allow you to use rest room..

We lost our key and needed to get something very important from inside our unit. We had called and left messages five times over the course of two weeks and nobody ever responded. Finally stopped in and the woman at the desk seemed very unfriendly. She explained that the manager would maybe have our new key and lock by the next day, maybe not. She would call by two o'clock the next day. She didn't. I stopped in at two the next day hoping to expedite the process seeing as how phone calls clearly do not work here. Thankfully MIKE was there to save my day and the production I needed items for from the unit. He quickly got the job done! A job that apparently nobody else at this establishment could do. THANK YOU MIKE, YOU ROCK!

Jessica is wonderful, very informative and helpful. It was a very pleasant experience, and I was just renting a storage unit. Thanks Jessica!!

Came in to make a payent Jessica was awesome great work...

I came in public storage last week to buy boxes and the young lady Jessica was so professional and patient. I just couldn't make up my mind what I should buy. I would recommend anyone to come here. My wife and I are moving next month and we will be storing here.

Brittany has awesome customer service was very helpful and explain everything I needed to know thank public storage for awesome customer service

Awesome experience with Brittany today very helpful and understanding

Alexus was helpful and polite. She's the one to go to when you need something done.

Brittany was a great help in getting me into a different storage unit, just very friendly, helpful, and patient! Thank you so much😊

I spoke with a young lady by the name of Myoisha today and she was very courteous, well articulate, helpful and took her time answering my questions and concerns... She remained positive and kept a smile on her face...she is a prime example of What exemplary customer service is.....

Alexus is a great manager and a great person to deal with. Everything was efficient and properly completed. When problems arose, Alexus took care of them. Alexus is very well organized and attentive Thank you Alexus.

Alexus was such a great help. Will be back :)

Stopped in for information and spoke with a manager name Brittany. She was a pleasure to speak with. Thank you for all your help i will be renting soon... great clean location

Alexus was extremely helpful and friendly. Excellent customer service. Definitely recommend this place to everyone looking to store.

Alexis is an awesome person. Perfect person for this property. Will definitely recommend

Alexis is awesome!

I LOVEEEEEEEEE IT HERE!!! Wonderful staff.

Had great customer service. Alexus was really helpful.

Great time with helpful service. Really put experience with other companies in perspective. Alexus was awesome!

Lisha was very helpful in showing me an indoor and outdoor unit. She was very polite, professional, and answered all my questions. The unit I took was indoors, very clean, easily accessible, and climate controlled. There is quite a bit of outdoor storage as well as plenty of spots for parking an RV. I would definitely recommend this place if your looking for storage.

I just recently visited my unit and experienced trouble opening the door but Chay witnessed my struggle and provided me with great assistance. She was very friendly and very accommodating with resolving my issue.

The customer service was awesome... the young lady answered all my questions and I even reference someone to them... great service great people great business...

Dar, was a very pleasant and easy to undestand. She explained everything in detail and made it understandable for me to understand and make a decision.

Mary was friendly and informative, very helpful and nice. The place is kept really clean and organized.

Very happy with this Public Storage location. It's clean, good location, secure and the staff has always gone above and beyond to help me. Dar was a great help. She was very knowledgeable about the services I required and helped me with everything I needed. I have recommended this location to others and will continue to do so. It's the only place I will continue to use for my business and personal storage needs.

Great customer service at this location. Setting up with them was very easy as was closing out my unit once I no longer needed it. Easy to get in and out of this location. Would highly recommend.

Dar was very sweet and polite and answered all my questions.

Dar was very helpful and considerate and just a great person to work with

The staff at this location is great! always helpful and friendly. thanks Tanika

Great service I was very pleased with the way things were set up. Tanika did an amazing job with letting me know everything, she was also very sweet and kind.

The local facility managers are consistently helpful and friendly. We store our Camper outside and the paved surface is excellent for keeping the camper clean. We have used Public storage for our camper for more than two years, indicating we are pleased with the location and overall service provided. Our only concern is that the security gate is inoperative a lot of the time. On our last two visits the facility manager, NaQuita, has had to physically raise the gate for us. NaQuita Is pleasant and helpful and a real plus to your organization.

I had a awesome experience with assistance with my storage facility. I met with a very nice representative named NaQuita at the Germantown, WI facility. She was very professional, courteous and helpful. Just wanted to say thanks and I will continue to patronize Public Storage.

Tanya was a great help!

Wes was very helpful and prompt.

Came to the storage yesterday and Michelle showed me around and made me feel safe about storing my items there I will store with her anytime

Michell was great her is really great

My wife and I loved this location! The property is in great condition and very clean. Access to our storage was easy with the 24 hour access. We would recommend this facility to anyone. Wes was especially great and helpful!!

I've been renting for years from public storage I really love the way Lucy and Michell has treated me

I love caming to this store im always treated with great amount of respect by pariss.

The staff was very friendly and helpful. Catherine answered all of my questions I had. I would highly suggest this location for their fabulous service.

Catherine was a big help to us when we rented. Very friendly customer service.

Catherine provided me with excellent customer service! She was well informed and friendly to deal with. I will definitely recommend this location to family and friends looking for similar services.

Wes keep up the good work

Wes was great and showed us everything!! Highly recommended!

Wes is very polite and possitave employee

Wes is a very nice worker keep up the good work

Mitchell is a great manager very friendly and courteous.

Michelle was very pleasant and thoroughly explained the complete process for us both to store our belongings. We will probably use it them again in the future.

Stephanie is very professional about what she does. She has answers to many of the questions I may have. I have been with this Public Storage for many years and have found that Stephanie is polite and courteous to all of the customers. It is hard to find people like her. Keep up the great work Stephanie!

I would like to say I really felt great after getting my unit here terry was very helpful and explain everything so clear and made me feel I made the right choice by choosing public storage.

We needed a warm and lit space to sort through items damaged in a house fire so we signed for a unit with electricity and heat and got a unit with a broken light fixture and outlets that do not work. We were told they would have someone come out to fix it and when that didn't happen after 3 weeks, we called to ask for another unit, only to be told there was absolutely nothing they could do for us until the regional manager answered their email about the broken light fixture and that we couldn't be given another unit because "not all units have lights and it depends on the size." I'm not usually one for writing reviews of businesses and I've been very polite throughout this entire process, doing my best to understand where the woman at the front desk is coming from, but the "customer service" this place presents is awful. It's a light fixture. Is there not a maintainance person they could talk to about that? Why does this type of issue fall on the regional manager's desk? That doesn't make any sense to me. There's just a major undertone of "yeah, we could help you out if we felt like it but eh. Not today." And that's incredibly frustrating. I would not recommend this place.

Stephanie was great at this location and she provided excellent customer service. This was one of my first experiences with using a public storage facility and she showed great professionalism and was very helpful. I would highly recommend this location and I could not have been more pleased with her service. Thanks.