Pam was exceptional in customer service and she went above and beyond to make everything thing as smooth as possible. Pam was a delight to work with
The rate is great but a wee bit cramped at the entrance/ exit of the storage area. Other than that I have had a good experience with customer service and size vs price.
I’m very pleased with the price and Pamela’s service from Public storage, would do business again.
Pamela, made to experience great!!!! I would use them over. Over, again. Thank you
Came to get a storage, Pamela was very helpful and had answers for all my questions. Great customer service.
Pam was very helpful, knowledgeable & patient with all our questions!
The manager Pamela, was extremely easy to talk to, she made our transaction smooth and explained everything simply, she is truly awesome.
I came from Dallas to move the storage to another unit manager. Pamela stayed over and help me excellent service. I will let a lot of people know
Janise stays on top of my storage payments and always greets me with a real happy personality as always
Mrs.Pam she was very wonderful thank you very much.
Staff (Pam) was fantastic to work with.
Cindy was very helpful and delightful. Thank you for your help today!
Pam was very thorough in setting up a change in units. Everything was explained very well.
Pamela got us in with no problems. Was very helpful with all the questions we had.
Pamela was so awesome! Friendly helpful able to answer all my questions!!!!
Janie’s Lundy is the ABSOLUTE BEST!! She goes out of her way to take care of you!!!
Ms Janice does a great job managing this location. I've had an easy experience
Management at this location is very positive with concerns to accommodate you
Janise was great as always!!!
Janise was wonderful great customer service!!! Very friendly helpful thoughtful considerate and very knowledgeable in her position made sure she explained everything to me and was able to still answer the phone and work with another customer as well very very patient woman I never met somebody use patient as her besides myself well there's a lot of people that are patient but she was really professional about it
Janise love the service!!! You are great!!!
Thanks Janise for helping me out with everything great customer service!
Amazing quick and easy service!!
very clean and nice staff
Sarah was very helpful and nice
Janise was very nice and great property!
Janise was great!! Love the property!
This is my 4th time getting a public storage and i never got any good ppl like pamela she amazing she helped me out with all my problems god blessed her. Thank you so much pamela..:)
Janise was great property is always clean.
Janise has been absolutely amazing with helping me out whenever I needed it. Everytime I called she was sweet and helpful. Everytime I showed up she always asks if I need anything.
Janise was great love it here!
Janise was awesome and super helpful!
Janise was great property looks very nice
Janise keeps place clean and nice love storing here.
Great services young lady is the best janice
Janice great customer service
Janise was awesome! She helped me with my storage. Thank you so much!!!
Janise was really amazing!!
Janise was really good with renting me a unit. thanks!
Clean facility, nice prices, and great service! Will use again and Janise is great! Always nice and helpful
Janise has outstanding customer service. Very attentive to my families needs and accommodating. Keep it up!
Anisé excelente atención. Muy lind
Janies was awesome property was clean
Excelente janise muy amable
Janise is awesome , property is neat and clean . Great customer service!
Joshua was a cool and chill dude, very transparent and cares for his customers.
Janise was able to help me with what I wanted thank you so much!!!
Janise is wonderful great please to store!!!
Janise is really wonderful love it here!!
Joshua was very helpful and quick ,great service
Thanks Joshua. Great customer service!!
Clint was extremely helpful and kind! Thank you!
The manager Joseph was very helpful with our move
Janise was great I love her place looks great!!! Thanks janise!!!!!
Janise and Cindy were great very helpful and made it very easy.
Clint was amazing and so helpful. Explained the whole process to me and gave me so many useful tips for our unit
Janise is the best alway takes care of business and very helpful. Love this location!
Janise always takes wonderful care of me, she is kind and informative and always helps me remember what my unit number is 😆. Always happy to come in and see her.
Overpriced, lovk out after 3 days
Janise she’s the best around
Client was amazing and so helpful. I would rent with him again
Only because its hard to pay on the phone
I know this is a late review but like I always say “Better late than never”. I’ve been a customer with y’all for the last two months. I have to give nothing but an amazing compliment to Janise for helping me move in smoothly, and gave me a run down of how everything works. She’s an amazing employee, keep her I like her
Janise was very sweet and great!!!!
Janise was really nice with everything. Service was great!
Janise is an immaculate team member. Her confidence within property makes it easier to get the work done needed. Her informative skills always guide me in the best abilities in the clearest ways possible. Thank you.
Janise was polite and helpful. Property was clean and satisfied.
Wes made it easy to get into an unit and his patience with my indecisiveness was appreciated! Thanks Wes!!
Very helpful and understanding staff. Especially Janise. :)
Janise was very nice property love this place!!
I dont not recommend using them. They raised the price, no email to tell me. I called to talk bout how I couldn't pay one month and the person on the phone said "it is what it is" and was really rude. They will lock you out half way through the month if you don't pay on the first. They don't work with you what so ever.. 3 days after I paid them an got the confirmation email that I paid they said I didn't have enough and charged me $25 extra on top of the late fee. When I took my stuff out the person at the front desk did not do her job, and I had to call the next day to see if they would take me out the system (they didn't answer so I left a voice mail) I sent 2 emails and they finally called back.
Moving to a new place can be very pricey. Janice was patient with me and showed me all their products that I had reserved through another company and almost 1/2 the cost. Thank you Janice and thank you public storage
GREAT experience at this facility.
First: I wasn't able to get all my items out on time. Janise worked with me. You don't know how much I truly appreciated this.
Secondly: I have been to storage places that were marginal. This facility was very clean. And they have a dumpster! Always a bonus for me.
Has a great experience. Janise helped correct an issue when I first moved in and have had no issues with the rental.
Moving dates was so chaotic and since it fell on a weekend storage areas were limited. However regardless of what the app said I called and spoke to Janie’s who literally took all my stressors away. It was like being on first class on Emirate Airlines and not what many domestic airlines call first class when in reality is commercial ….. as in pack as many asses…..
Ms. Janice was only able to get me 1 but a larger one when I arrived unlike the app stated. She referred me to vendors that provide good services at reasonable rates and ready that day.
Happy staff always outshine whatever past mishaps or reviews people love to banter on about REGARDLESS JANICE made this old lady’s day.
Love coming in to see Janise she is sooo sweet. Never anything bad to say about this place.
Very friendly and helpful. All around great experience thank you Janise!
I have used this storage facility for 8 months now, and I love how easy access is, the simple setup of the app, and I always feel like my belongings are secure and stored. If you're looking for a storage unit close to home, this is as easy as stopping by the grocery store. Janise is a DREAM. She is always so friendly and can tell me everything I need to know. She also helped make sure I wasn't paying too much for a space I didn't need! She found the right fit for my family's needs, and I appreciate her endlessly for that.
Just want to say this public storage facility is awesome. Great friendly faces with excellent service Nevr had any issues. Easy gate access, and all my materials in good shape no leaks or mold and really want to give a shot it to Ms Janise, she is awesome. Very helpful, very understanding just all around a wonderful employee of this facility.
Janise was awesome! Very helpful!!
Totally recommend this place , Janise is who helped me And literally I have bad experiences in the past with other storage facilities , janise was so nice answered all my ridiculous questions , she literally walked me through everything in my contract and had me laughing the whole time . The u it was clean the place was clean the price was good and as a single mom she truly made me feel comfort and safe to be in there alone . Thank you for all your time and help
Janise is the best person there she is such a great help I love her ❤️
Janise was very nice loved the property!!!
Received Exceptional customer service at this Public Storage. Upon showing up I was kindly greeted by Janice and the rest of the friendly staff, they were very welcoming toward me and treated me with the utmost respect. I was new to the location so Janice showed me to the unit I purchased and kindly explained everything I needed to know. Thank you very much!
Marsha helped with our vacate today and she was very nice and helpful 👍
Friendly ,no hassle, great customer service , and the lady name Janise was very helpful
Janise was awesome and brightened my day with her smile and attitude. Wish more people were like her.
Janise was extremely accommodating, couldn’t ask for more!!
Janice has been so helpful from the time I signed up and every month after that to make my payments. She is the 1 reason I would recommend a friend,and if I ever needed another storage unit I would come back.
Thank you for you help janise
Janise was awesome
Thank you janise
Janise is wonderful everytime I stop she is just so friendly and we just talk all the time
Janise Stevens was amazing from A to Z! She was polite, professional, and knowledgeable about the property and process. She definitely went above and beyond. You could tell it was natural and genuine as I saw her treat everyone the same way! I hope that all the other locations run this smoothly, but I doubt it. She was special, and so was the experience. I wish there were more of her in the world. I kind of wonder what she could do for the DMV?
Janise was very nice and helpful!
Love coming to pay my bill with janise she always knows how to put a smile on my face. Property is always clean.
This Company is Ridiculous right now !
I called to speak with someone yesterday because My rent had gone up to $115! For a 5x10!!! She put in a request to get reduced because even she said that was very high! And her 5x10’s where going for around $70 . They have me a $10 reduction… WOW! That’s terrible soo I’m paying $105 for a 5x10 $100 plus ! SOMETHING NEEDS TO BE DONE ABOUT THIS ! This is absurd!!!
Janise was friendly and welcoming. We enjoyed her. There were however roaches in the units.
They where a pleasure to work with. When I was checking in Janies came in clutch to help me out to make sure we didn’t run in to any issues. She is amazing! If I have any storage needs in the future, they will be on the top of the list.
Call before you go, they were closed before 5 pm, not 6 pm as advertised. Even the sign on the door said they were open but the lights were off and door locked.
I have had excellent service from Janise at the Public Storage location in Webster, TX. She very communicative and has always been prompt to notify me if there were any issues. Her service is exceptional and the location great, and was exactly what I needed.
No problems. The entrance gate is different to say the least, but good.
We have had nothing but terrific service here. The property manager is very approachable and takes great pride in making sure you get awesome customer service. The property is very well kept and the security gate is always working properly.
Janise is always super courteous and very knowledgeable about the products and services available to us. Thanks for your consistent customer support!
I couldn't be more satisfied with the facilities and staff, particularly Janise who's been extremely courteous and helpful.
Super awesome and accommodating staff. Great service all around. Janise working the front desk made this entire process a breeze. She deserves a raise. All 5 times I was there, I had issues and she resolved them all.
Janise was very helpful kind and patient to help me to get my account updated. Good work Janise.
Great customer service and Very enthusiastic happy and that's what I like to see in customer service She was very courteous I'm very helpful
Ms. Janice was wonderful and very courteous. She was so helpful in information and very patient with me asking lots of questions. She is a great customer service representative and I would recommend my friends, family and colleagues to public storage.
Janise is the best property manager of this location! She's super kind, attentive, and goes out of her way to make sure you get the best experience, price, and unit of your choosing :). Definitely would use this for the foreseeable future for all my storage needs!
The staff is great, clean place
Pay attention to lease agreement before hand and about when u vacate the storage . Unfortunately I didn’t and gave 30 days and moved out at end of month and still get charge for another month . Also my lease agreement was 48 and notice now that the last 3 months I got.charge 66 . Definitely will not use them again said they sent email telling me they can raise price anytime they want . Very dissatisfied.
Janise very nice lady! Thank you.
Janise was Great to work with and very helpful!
Janise was amazing! She answered all my questions about my moving needs.
Janise is awesome with customer service always pleasant to talk to when coming in to pay my storage rent i live her smile
Janise is awesome! Very helpful lady and so kind. The move has been very stressful and she has been a bright spot along the way.
Experience started out rough with this location because of corporate but local team made things right. Thank you Janise for the help.
Janise was amazing with helping us close our account! We’re moving and she was great with all of the instructions to help us close appropriately.
Ms Gwen is supper awsome , helpful and great! The place is clean and location was easy to get to and still secure!!
Janise is a very good worker an she is very sweet an nice to her customers an she is always there.
Alan was great! Answered every question that I had and was super helpful!
Love coming here to see Janise and pay my bill. Place is always nice and clean.
Came in to make a payment and JANISE was amazing as always. She really makes my day!!!