They've been great. The price never increased. That's a win!
We are so happy to see Lauren is back! She is such a great person and is always taking care of us
Laterice is a super star! Always going above and beyond, she made my experience at public storage amazing!
Andrew was very kind and helpful. He answered my question right away.
Andrew he was so helpful and friendly thank you Andrew have a blessed day
I came in today and Andrew was very helpful. As a college student He explained everything throughly and I appreciate his enthusiasm!
Andrew did an amazing job helping us! He gave us all the information we needed and even let us walk and see the unto before purchasing! Andrew is amazing
Andrew helped me out big time to resolve an issue at this Public Storage in San Marcos...very professional service indeed!
Latrice Byrd is delightful to deal with I wish the world had more people like her so helpful and kind please get more like her
Latrice Byrd is most helpful and knowledgeable about all the issues concerning storage decisions and the best way to go dealing with the space and items for storage, making the experience most pleasant and convenient.
I love this location. Lauren is so helpful. She is pleasant and very kind. This makes the whole experience so much better. I would give more than a 5 review if possible.
Latrice was very helpful and kind!
Look no further for you storage needs. The entire staff is fantastic, but Lauren is an absolute doll and goes above and beyond for her customers. It is nice to know that good people who enjoy their work and take customer service serious still exist…well at least at this business! Lauren keep up the fantawork, you absolutely are A+ in my eyes. Yall hit her up!
Just wanted to say Lauren made our experience great! Answered our questions and walked us through the property. Everything was clean and were very happy with our experience so far
Lauren was such a pleasant individual to deal with. She answered all our questions and we were able to get things set up and our property secured quickly and efficiently.
lauren at the san marcos location is so amazing !! She is very helpful & knowledgeable and was able to help me get all my issues resolved i appreciate her so much !!! check out this location it’s great for your storage needs 💙
Facility was very clean and well organized. Lauren introduced herself as the manager and answered all our questions with grace, patience and a smile. Public Storage has a real gem on their hands.
I have to give Lauren the manager at this self storage an A+ plus on how she manages and handles the storage units and how she relates to the customers. She’s been one of the best people I’ve ever known running a storage place like this. And I want to give her high marks. I think the owners of Public Storage should give her a raise. Thank you for all you do Lauren.
My experience at this facility has been amazing. And it's because of Lauren's amazing customer service. She's knowledgeable. Answered all of questions and concerns. Just a super nice lady!
I would give more starts of I could! Lauren has been GREAT to do business with. Customer Service STAR!
Latrice was such a big help and very kind in getting me set up. Very happy with my experience!
Easy to deal with! Latrice knew her stuff and found a way to same us some $. Clean, safe, well-lit, climate controlled. Highly recommend!
Needed a temporary storage for some furniture and came across Public Storage. Lauren was amazing and even stayed after her shift to make sure we were fully checked in. In the months I’ve had my storage there, Lauren was always accessible, professional, and kind. The facility was always clean and well maintained. Compared to the various negative experiences I’ve had with other storage places, this place was a gem.
Place was great! Always easy access to my storage unit and customer service is top tier. Will recommend to anyone needing storage in San Marcos!
Good place great storage, clean lots of space
After having to deal with previous storage facilities and see how management changes once you become a customer I am very pleased to see that this place has a wonderful property manager, Lauren, that actually still cares even after you are signed up.
Lauren has been very helpful in assisting me in ensuring I get the right movers for my items etc She has gone above in beyond in not just the initial move in but also just being a great human in her everyday interactions.
Job well done Public Storage in finding this gem to manage your property!
So impressed! I was recently by to check on getting additional storage. Lauren was still my go to and nailed it. Thank you Lauren for always making the experience fun
Thanks to Lauren she made this process easy and stress free! She was welcoming and very knowledgeable about what they had that could fit everything I needed to with no hassles. Clean office and very professional definitely recommend asking for Lauren for your storage needs! She’s amazing.
Lauren was great to work with!
Lauren was so easy to talk to and so professional. Great service
Kobe is awesome up here. The facility is clean and bright. Seems rodent free at the time. It’s a new facility so that is a bonus. Only gripe I have is I can’t get 24 hour access to my storage unit. The gate hours at 6am to 9 pm. There is a code and a ton of cameras so a 24 hour gate access shouldn’t be a problem. But they do not offer 24 hour gate access.
Amazing help by Lauren. Will be coming back
Lauren is super kind and helpful!
I had a great experience at this storage unit. Lauren was incredibly helpful and made the process smooth and easy. Highly recommend!!
I called and spoke to Lauren to get a quote for my storage items. She was very helpful and knowledgeable about the size I would need.
I called other storage places and I did not get the same professional service as this facility.
Thank you for your help!
Kobe was awesome, great customer service. Highly recommend
I’m planning a move soon and will need to store a few items of furniture. Lauren was really helpful and was actually able to answer my questions.
Lauren is very knowledgeable and the place is well kept!
I dont normally review but wanted to take a moment to say this experience was such a breeze. Great staff and clean facilities. I felt at ease knowing the property was well taken care of!
Great follow up from staff member Kobe! Very nice, professional and knowledgeable. Helping me to understand the move in process and a complete breakdown of their guidelines.
I have never rented a storage space before, but I’m so glad I chose Public Storage on Rattler road. The facility is always clean and secure. But the customer service I received from Kobe today was awesome. Kobe was courteous, took the time to hear my issue and resolved it with no problem.
Kobe made the process of renting a storage great! He was super helpful and had amazing customer service skills. I couldn't have asked for a better representative!
I had a question about my unit and both Kobe and Jake at the front counter were super helpful. They explained everything and seemed like they genuinely cared about my issue. I highly recommend this storage unit because of them especially.
I’ve been working with Rya on Rattler Road and she has been so knowledgeable and very on top of things.
Harlowe was very kind and helpful. Answered all of my questions, and went above and beyond to do so. Excellent customer service!
Harlowe took the time to address some billing concerns I've had & got me signed up for autopay- thanks for the help! Makes my life easier.
My experience was quick and easy , and the ladies were nice. Ria and Harlow were every informative 😁👍🏽
So far the BEST storage unit I’ve ever been in! So clean, and always organized. Ría was definitely very helpful when I came in to the lobby with a troubleshooting problem on the Public Storage app. I was able to get my unit paid on time thanks to her! THANK YOU RIA!
I want to thank Ria who helped me with an issue at my storage. Ria is very knowledgeable and professional. She works at the PS in San Marcos,TX.
Thanks again Ria,
Melba G.
Really enjoy storing here. Ria is always so friendly. Very attentive and welcoming.
I rented a unit for 3 months and never experienced a problem. Kobe helped me close my account it took less than 5 minutes.
Harlowe was a great help to us! We unfortunately lost our keys and she did a great job in assisting us to find a locksmith in the area. 10/10 customer service!!
Harlowe is the best! Excellent customer service! Really appreciated the support!
Late review! I was at this location last week. Had questions about a rental and the manager here was great. Very knowledgeable. Thank you Ria!
Ria is very helpful and kind. I tend to ask a lot of questions and she was not bothered at all by my questions. She was very knowledgeable and answered every one of them. I have had my storage for about 10 months now and this place is always very clean and I have never had any issues with storage here. Ria is on top of everything at this location and manages it very well.
I am extremely pleased with the level of service I received from the staff at Public Storage in San Marcos. Ria, the property manager, and Rick, the district manager, were gracious and helpful, even though the problem I had was entirely due to an error on my part. These two are the soul of customer service, and I recommend this storage facility to everyone!
Ria is awesome and helpful, the facility is spotless, she works quickly. Best storage facility yet!!!
The facility was very clean. Had a great experience. RIA was also very helpful and gave great directions on how to get to my unit.
I spike with Ria, she was amazing. Any and all questions I had, she was quick and knew her stuff. Highly recommended and very glad I got her!
Very nice and clean facility.Ria gave excellent customer care .She was super nice and helpful .
Ria was awesome
Answered all my questions
Highly recommend
I like to make a special shout out to the staff of San Marcos Tx on Raddler Rd location . It's always great to have a friendly and courteous experience. And I must say that Ria did an excellent job in helping me out.Always going above and beyond. Thank you,Ria.
Property manager was amazing. She was extremely helpful and knowledgeable as to what I needed. The facility is extremely clean and taken care of. Definitely a place I would recommend.
Tarah was awesome her customer service was on point she is very friendly and helpful.
It’s a great storage facility and the employee TARA she is absolutely fantastic great customer service all the way around I would highly recommend for anyone else!!!
Tarah was such a joy to speak with she was very helpful answering all my questions she has great customer service and really cares about the customer thank you so much tarah
Tarah was extremely helpful and polite I would highly recommend this place great customer service and transparency.
Tarah was so Awesome! She was very knowledgeable & always answered my calls if I needed help. Public storage better hold onto her. Nice clean place. I would refer anyone here.
Tarah was a very knowledgeable, and personable. I went in just looking at pricing, she took the time to let know what was available. Thank you again Tarah.
I love rattler road storage units, very ducked off and super clean. What makes them even better is Tarah she was so kind and was very knowledgeable with all the questions i had regarding the units . definitely helpful. 10/10!
Tarah was absolutely fantastic! She is very knowledgeable and so friendly! From over the phone I could hear her genuine kindness and passion for her
brand. Great gal and super helpful, I would definitely recommend this facility. Thank you Tarah.
Celest was very helpful and patient with me answering my questions since I’ve never had a storage before. Definitely recommend here!
Tarah was so pleasant to work with and so very accommodating during this difficult time. She was speedy and friendly and just overall great experience. Would definitely recommend this place.
Tarah was nice & helpful. Giver her a bonus!
Amazing!! I went on a random day and a lovely woman named Melody was able to give me a tour of the units and a break down of the pricing of each unit available. Two days later I went back and was helped by this AWESOME woman named Kim. She helped me lease my unit and made sure all of my paperwork was done. I am so touched by Melody and Kim for making the process of putting my stuff in storage as easy as possible. Especially since I’m a college student here in San Marcos. The rates are the cheapest compared to the other storages in San Mo and all units are climate controlled too!! Can’t beat that. Awesome staff, service and quality!!