Public Storage Self-Storage Units at 2505 S Hackberry, San Antonio, TX

Staff great! But unfortunately rodents did lots of damage to my things.

Went in to inquire about a unit and Chris was very helpful and knowledgeable.

Everything from staff to price was great!

During the excessive heat, how hot do the storage units get?

Stored my stuff for a year here in their climate controlled storage space. The staff are friendly and helpful. I was impressed the day I checked in to the day I left with how engaged and knowledgeable the staff were at this location.

To anyone deciding to rent a storage unit here. Christopher was the guy intaking my space rental. Christopher went beyond asking me, "So what do you plan on storing here?". That question was my RED FLAG to why are you so interested in what assets I plan to store here? So instead of me moving my stuff in that #114 unit. It's amazing how within 0 days, I realized NOT TO STORE ANYTHING HERE! With that being said.....yes I did pay my unit from May to July, 3 months.....but that RED FLAG was ALL I needed to understand the interest of Christopher asking me about what was my storage unit items going to be!!! READ ALL THE REVIEWS! MAKE TIME TO READ THEM!! STAY SAFE!🙏🏻💃

Very friendly and helpful people! Knowledgeable and professional employees, will definitely recommend to friends and family…

Great service front desk Chris does a awesome job helping u find the right size storage size u need for your stuff awesome place.

Very convenient great location clean no rats

Christopher is awesome! Great help! Amazing custom service!

Chris was awsome good prices

Corina was so helpful, and recommended me to another store nearby, So I could store my semi truck. Thank corina!!

I guess the only problems are the increased monthly payment. And there is never anyone in there around 3-4 pm no notes nothing.

This place is horrible. Rats will live in your storage. They break into your storage and the office will say it is not there problem basically. And you have to call and meet with someone in the office not always there during office hours.

Corina went above and beyond to help me. Her location did not currently have the larger size storage unit I requested, but she made a lot of calls to help me get what I need at a different location. She was sweet, caring and deserves a raise!

There's now a cart for people in the climate controlled storage units to use moving their stuff. Glad for that. I'm still wondering what are the hours for trash disposal since the dumpster is always locked.

I just went to pick up clothing racks

Chris was the best always better to in person he was friendly & helpful

Everything was fast and easy and within my budget. Thank you to Chris for all of your help! :)

Christopher was very helpful in assisting me with finding the right unit for my storage he is awesome

Christopher was very friendly and very informative would recommend this place I could only give 5 stars if I could I'll give 5 more thanks Christopher 👍

Use this place for a good couple months straight, easy to find things and locate your storage. Sometimes it was a bit annoying because of the cars to move around them besides that pretty good with parking and driving thorough, there was just some spiders and bugs but mainly spiders none of them were dangerous though, price of storage pretty well. The lot was really clean well really clean honestly. Really don't have any complaints just besides one worker day that had an attitude and talked to my family very rudely, was not necessary but besides that everything was smooth. Our stuff stayed safe and secure nothing was gone or missing.

Good place to storage your items

These guys are terrible. Office is always closed so they consider your payments late. I wrote a review and was offered a free month of rent if i took it down. Which i did, now they are telling me my payment is late and that i owe for that month.

This is the third month I go to the office and it is closed. Have been to office 4 days straight. I live right in back of this business and it is NEVER open. Made an appointment last month and the man was 20 minutes late walked right down from his apartment. I am tired of paying late charges when it is not my fault this office is ALWAYS closed and no call backs. I have been a customer for 3 years but I really hate to change but tired of late charges every month when it is no fault of mine.

Corina was amazing and went way above and beyond.

What are ur prices for ur storage units?

Great place to store your belongings good price ...

First of all, it’s worth noting that the front desk attendant really hates his job and has a strong disdain for customers. This area can do that to you so I kinda get it. Either that, or he didn’t like my haircut, who knows? Second, the website gives you a price but doesn’t tell you that you have to purchase one of their locks for an additional $20. The attendant is clearly exhausted of having to explain this to everyone who walks in. I could tell by the way his eyes rolled into the back of his head as soon as I started to question the additional charge. I decided not to rent here for the aforementioned reasons and will look into other storage companies.

Cande is very helpful and answered all the questions we had when we rented a space today. Thank You.

Stored here years

Fast easy access. If someone unloading or loading they have an alternative lane so that you may go around. Had a move from storage to a third floor apartment 😩😫😢🥵Tire!!!! We did it!!! 🙏💪👊

Do NOT COME to this STORAGE PLACE! The office is CLOSED & NO ONE is in there! How ever a woman came out with her dog & I asked her if they were going to open she RUDELY SAID I DONT WORK here! The blond haired lady with glasses is the one that was rude & she's the one that works! It's NEVER OPEN & VERY POOR CUSTOMER SERVICE!!!!

So farcits been great have had no issues

This is definitely a super great place to get a unit. Manager was very nice and helpful, and easy going. I would definitely recommend. Thank u Jimmy.

Rude service

Nice place, clean.

The property was very clean and easy to access. Jimmy and Cande were both very helpful!

My mom and I both rented units here for years but sadly it's not worth it anymore. Way too much money being spent to find rat droppings all throughout a unit. May as well go elsewhere for the current rates we pay🤦‍♀️

Went to make a payment, door was locked and lights off.Called # for store , call went straight to voicemail. T was 3:41 pm! Golf cart used to show property was right by the gate but manager nowhere to he found!!!!No note on door or anything. Just sign that says yes we're open!! Called and left message. When call was returned manager said I could make payment on line or with the app and they weren't always in the office !

Jimmy was very helpful and the property looked very clean.

This place doesn't post it's hours of operation. I've gotten here as early as 9:00 a.m. and as late as 10:00 a.m. and they're always closed. I hate doing business with them

A friend uses this location for her storage, and is affordable

Good people run this place. No rip offf

Jimmy is good

No one is ever in the office or answers the phone to get into our indoor storage unit. Extremely unprofessional especially for the ridiculous amount of money this costs a month. Waste of time, will be getting out of this storage space ASAP.

Jimmy was always cool and helpful, when I went in to talk to them, other than that I’ve called more than a dozen times to see if our lock was replaced because we’re moving out, and I just get voicemail every time.

They sure like to jack up their price. Raised the rent on my wife's storage rate at a ridiculous rate. Just got a notice they are raising her rate an extra $100 a month.

Can I make a payment online

What are the storage unit sizes and price

The front desk is HELPFUL & ATTENTATIVE.

Love the air control atmosphere in there.

A storage unit

Appreciate everything !

It's ok

Trash all over

This place is good Jimmy been very helpful and caring would recommend this place to rent a unit from

Jimmy is helpful

Clean.

They reel you in with a good price and raise the rent a few months in, and if you don’t pay the rent they sell your storage unit within a couple weeks of your missed payment. Units are full of rats and they ruin your property.

Keeping some stuff for a friend

Jimmy a is good thaks you

Jimmy was helpful.

Not good i. Had a robbery at this place.

Clean

Excellent customer service! Jimmy took a difficult situation for me and turned it in to a really simple transaction. Can’t thank you enough!

Jimmy is a very helpful a nice person. I lost my keys he took care of it the same day. Great customer service skills.

Storage is very clean

I like the place

I was very impressed with the Customer Service at your store!! I needed a unit in a hurry and Jimmy helped me with NO complaints or negativity. The store was about to close but he went out of his way to help me, anyway. Thank you for your time and your service, Jimmy!!

Jimmy was great. Helpful, informative, and patient. Will def recommend.

Great customer service. Excellent prices! I would recommend this place to anyone.

They sold all my stuff without letting us know

False advertisement

Excellent customer service

Cost to much

People are great and the price are too!!

Ok

Staff is very friendly nice place they keep it clean. Reasonable pricing. Check them out. Thanks public storage

Rented storage location to park my truck for 6 weeks. Came by to pick up my truck and the truck had been broken into, hood popped and battery and spark plugs Removed. When asked how long the hood had been popped they stated it wasn’t like that this morning. It was verified that the truck had been Broken into and that the hood was open for over a month!!! I would never utilize a place like this in the future. Why would they lie and say it wasn’t like that when it was clearly like that for over a month. Makes you think they were park of the problem and are covering up!!! Also found out that they have people living in the storage units. Which is illegal

Excellent customer service. Fast friendly service. Extremely helpful. Awesome staff. Manager Cande is phenomenal

Very expensive and getting even more expensive

This is hands down the best storage in San Antonio, TX. Had an issue with parking a moving truck downtown and they took good care of us. No other place even close accomodates such requests. The best part is I was greeted with a smile and an upbeat attitude. I own a moving company across the country in Georgia and deal with alot of storage owners and managers. For what its worth Jimmy earned my recommendation and referral to any and all needing storage and oversized parking. Top notch!

The guy was very nice

Perfect . clean easy access just small driving space but nice and clean

HELPING A CUSTOMER MOVE INTO THE STORAGE FACILITY AND THEN WE OPENED UP THE DOOR AND THERE'S A DEAD POSSUM ON THE FLOOR DON'T COME HERE IT'S DIRTY AND NASTY.

Omg ty so much too Jimmy at public storage ur awesome come here great customer service..

The AC storage is really nice, i recommend it

Because they have rats in the units and they eat the stuff you have there

Very rare will they have problems they also have cameras and they close early that's the down fall.

The man we spoke with was really nice, and was really good at putting up with my husband's indecisiveness.

Rats went in my unit and insurance company only pays $150 no matter what the damages are or how expensive the item is

My tvs was damaged in this storage. And then I remove my stuff out if the storage because my stuff was already damaged... I'm suppose to have the storage the rest of the month because I paid for it... and they put their lock on it talking about I emptied so they can take it back.. no that's not how that works.. and tried to lie on me talking about I knocked the gate off track . But u didn't call me... strange

Jimmy was awesome and very helpful.

How much is it to rent first month total with deposit?

Dorothy and Gina are the bomb, the help. Out .

Jimmy and Cande are very professional and attentive to detail. I appreciated how quickly They were able to get me into a unit and on with my day.

Rude

Michelle did a great job is she's a very safe driver so we're good

Michelle was great

Nice big storage spaces at a great price

No rodents no roaches and they patrol very often. Your things is safe

Good people and staff thx jimmy

Jimmy

Michelle was very helpful and attentive my needs!

Great service overall excellent customer service

Cande was most helpful in a stressful situation. His professionalism reflects well on you as well. Thank you.

Jimmy. Very good help he was

Michelle was awesome! 5 star service!

Jimmy

The staff are Friendly, they also call you with information about your rental space.. it’s just very hot having an outside storage During summer time

1st month is $1 plus an administrative fee! Also have to buy a cylinder lock from them if you don't have your own and must buy insurance.. other than that it's a decent place.

He was very helpful (Jimmy)

Management here gave me a good deal on the locker I currently rent. Thank you management.

Jimmy and Cande were helpful.

Jimmy

What time are gates available to go in

They will nickle and dime you. They didn't explain that you must have insurance and use their locks that they charge for and do not return. Before you know it they ate more expensive than competitors.

Friendly

Jimmy and Michelle were helpful.

The whole process of setting up an appointment and obtaining a storage area went very smoothly. I was able to start moving items from my garage to the storage area right away. The area is quite secure.

Jimmy was very helpful.

Very nice and welcoming!!!! And explains everything in great details exceptional employees Michelle & Jimmy!!!

I was waited on by Michelle. I found her to be quite helpful.

Michelle is very awesome every helpful n friendly

Cande was very helpful.

Was there for a year. No problems.

Decent prices

Fast service good people

Great customer service 👍

I was having a rough day. Went to rent a storage unit and met Cindy. she is amazing! We were actually laughing at one point. She helped make a tough day so much better! She is a keeper!

Jimmy and Cande were very helpful and professional.

Cande and Jimmy were very helpful. Definitely made the move in experience easy.

Jimmy! Needed help sorting out some short term storage issues and Jimmy at Public Storage was very helpful.

Jimmy Was a wonderful wonderful person. He helped me a lot.. I GIVE HIM 10 STARS.. THANX JIMMY.....

Jimmy was helpful.

Cande and Jimmy were great! Very prfessional and efficient!

Jimmy is professional and helpful.

Jimmy was polite and very helpful thanx u for letting me store my belongings on ur property

Rats everywhere! This location needs to do a better job at keeping the grounds clean. Per policy they don’t do refunds, even if you never used the unit, and they don’t prorate monthly rent. I think that’s ridiculous. I paid $174 for a unit I literally never moved into. 😡😡

Everyone I talk to at public storage , Very very rude....

Needs public restroom

Jimmy was great. He was very knowledgeable, friendly and helpful. This is my first time getting a storage unit and he just made the process so easy.

Cande was courteous and professional and fast. Thanks for your help cande.

My unit was opened and and all of my belongings were stolen, manager refused to refund. Employees watched as my stuff was taken. <1 star rating if I could.

Cande and Jimmy helped us get a storage fast and easy and it only took about 20 minutes

The manager Gina was very helpful and did everything I'm her power to help us get a unit.... And my husband and I highly recommended public storage on south Zamora and speak with Gina she will help you in any way she can, and she also made me feel so welcome to the city San Antonio and she had a great personality and good customer service, Thank you once again!!!!

We've been renting a unit here for years and Jimmy has always been nice and helpful.

Good work Jimmy well done.

Got my stuff out by the date I was supposed to but they still wanted to charge me for another month!

Great deals and real friendly staff. Came in to get a storage unit to store items while I move out. Jimmy explained everything clearly and answered our questions. Will definitely come here again for any of my storage needs.

Es la primera vez q voy por y nos atendió Jimmy y Cande en español muy amables y te dan toda la información q nesecitas super bueno

Jimmy was awesome and took very little time. He is gteat

Jimmy wqs great!

Great experience, Jimmy was an awesome help! Thanks for keeping our stuff safe!

Jimmy was awesome great guy thank you for all ur help

My unit had water damge that I told the mgr about and he told me they would get the storage area watertight. Went to move out a year later and still has signs of water coming in and damages to furniture may total thousands of dollars. I talked to a different manager today, a YEAR LATER who again said they would get it repaired.

JIMMY IS AWESOME! HE KNOWS HIS STUFF.

Muy bien

Jimmy rules

They suck

Cande helped us out and was very professional and nice. I recommend this place for anyone looking for a storage space.

Jimmy was a great help here storage recommend recommend great help.

Jimmy is legit x2

Excellent employer and thank you for all your help God bless you (JIMMY) 👌👍👐💯

Jimmy was professional​ and helpful.

Jimmy jumped me cuz I was stranded and helped me in many ways

Michelle did a great job. She was very nice and friendly. Property is clean and easy to rent

Great over the top quickness and respect.knows how to treat customers.

Great customer service I highly recommend

Jimmy help me and was nice

Jimmy nos atendió muy bien muchas gracias

Amazing customer service. Jimmy was the best. Answered all our questions and the process a lot easier and even directed a 18 wheeler get in and out with out any problems. Will definitely recommend and come back for future storage needs

Bow much would it be to rent those .?how much is my bill

Jimmy was awesome and helped us out big time. I recommend this place for anyone.

Ok Jimmy was knowledgeable and nice.

Jimmy helped me out and is cool to deal with it.

Jimmy

Great hospitality. Ty

Jimmy nice.

Jimmy and cande were amazing! Super funny! And made the experience easy and enjoyable!

Jimmy was nice and help me and knew all about hisb property and everything I would need. I feel very secure knowing that my stuff isin good hands and will recommend to my FAM.

Love that you can make your payment at any location. The guy behind the counter was very helpful and he definitely could have used some help with the line that built up.

This place was clean, fast and friendly. Ana did an AMAZING job. Over very pleased

Good place to store all your goods that don't fit in your house

Had an amazing Experience with Rose and the team. Highly Recommended

Nice and clean

From the GetGo when inquiring about the storage we got the run around, also No one answered the phone when my husband and I had questions. Then when we showed up to the office the Manager showed us a unit in the freezing cold weather way down to the further units instead of taking my husband my little girl and I in the golf cart which would have been the more considerate thing to do and didn't even allow us to drive our own vehicle in. Omg the Manager there was so UNPROFESSIONAL didn't even greet me he had NO "PROFESSIONALISM" for nothing what a "LOSER". And we needed a lock he said before he could rent us a unit so we go back all the way to the house and come back and had to wait again because he had other customers ugh it was a very bad experience dealing with this man. The ONLY reason why we went with this place is because it was Convenient to our house. I recommend they hire someone else to do this job or get this person some extra needed help. Very bad Ser vice.👎👎👎👎👎

I highly recommend this place for all your storage needs. The clerk is very friendly, positive and helpful. I will definitely use them in the future again.

It sucks

This is the second time I use this facility. Because of the great professional n friendly staff it has n how they keep grounds n storage units clean, I would not go anywhere else! Keep up the good work!

Jimmy is valuable to company . He defitently handled the busy day like a pro and made everyone feel welcomed even under all this bad weather. Thanks bro. I owe you this review. You did alot for alot of people there.

Management is horrible most of all rude

Jimmy is great

Jimmy was grear!

Jimmy help me do my storage

Very helpful, communicative staff. Facilities are secure.

Jimmy was nice.

Jimmy was great

Jimmy was very helpful. Thanks

How much is the smallest unit a month 5X5

Thank you very much jimmy i appreciate your business

Jimmy helped get me my unit, best experience I've had with a storage company. He was friendly and courteous when answering all my questions and concerns! Easiest process I've ever had! Thank you!!

Very good service

Jimmy was very nice, polite, courteous and informative!

Here at Public Storage for my Son.. Asked the lady here what is the size of the unit ... she looked at me and said...I Don't Know... Then I asked if I could get a price list.. She then told me the prices change everyday.. so I asked for today's price sheet and she told me that they do not have any... �����

Jimmy was nice.

John was very helpful nice and respectful. With John working here i would come back again

John was very helpful and made it super eazy thanks

Great help great management. Will continue to use

Because its very convenient

Rose was really amazing helped fine what I need best experience ever

Awesome service. Rosa helped us out so much. Thank you.

Very professional and friendly.

All I have to say that who is going to the public storage With my husband Harvey Hidalgo we've been together for 3 years. I'm watching his every move and so is the law..

Wonderful and very helpful service and I strongly recommend John to assist you and help you....

Very friendly we used them 10 years ago. An we are going to go back pricing is very reasonable and spaces are very clean and easy access..... Great customer service and answers all the questions we may have thanks you and God bless

Jimmy worked out a great deal for me an put me into a storage unit that was perfect

Jimmy is great. Property looks good.

Did The Public Storage On Pecan Valley Road Go Out Of Business I Have To Know Please Signed, Reuben Artam Abrams.

I wish I could rate this higher BC the manager Jimmy is excellent and helps us any way he can. The place is always clean and he always helpful. But my husband have rented for years and they raise our rate EVERY YEAR instead of treating me like loyal customer. I asked to lower rent but they said no. Insulation in my roof is falling but it seem like they never fix anything even though they keep raising my renta. We got water in our stuff to but they said us they wouldn't cover it.

Easily accessible

Jimmy was helpful thanks for everything

Jimmy and John were very helpful and I was very pleased with their help.i will always use their public storage..

Great fast and friendly service, Joe made our experience excellent!!!

Jimmy is nice.

John was very pleasant and quick. Have rented here before and came back here first.

I love the attitude of the employee John! He is spunky and always makes the moving process a lil easier. That's why I always keep coming back.

Had the best experiences John well informed me an my wife on the Storage units had us set to go in less than 30 mins . Looking forward to bringing friends and family here to rent a space when they move or need a storage. Thanks guys. Jacob

John was very helpful and explained everything in detail... AWESOME customer service..

Friendly n polite

Both gentleman where very helpful. Also too me through each step.I would Recommend to other people.

John was very knowledgeable and friendly! He made the storage rental process easy. I would recommend this facility to anyone looking to rent a storage unit.

John was very pleasentand friendly

John was very helpful,respectful and professional,. He will answer any and all questions you can have. Space is very clean and well maintained. I definitely recommend you come here for any storage needs.

Love it

We have rented here several times. Jimmy is awesome and the property is also clean.

Great customer service. John was very helpful!

Great customer service. John is the go to guy for any info. Very helpfull.

I would like to thank Jimmy for helping me out on such short notice he was very helpful great service..👍

John & Jimmy was a great help & made the process easy. Great place to store and belongings

John was great. Good service and everything explained plainly.

Jimmy was very nice and helpful. He was able to help me with the storage I needed!

Good place to rent from

John & Jimmy good people

Jimmy and John are very help and nice

Super fast and easy to work with! Thanks Jimmy

2nd time here John and Jimmy really helped me find a perfect size storage and at a great price. Thanks!

John did an amazing job

So far it's been an easy moving experience

Friendly and knowledgeable employees, and very clean site. Will recommend and maybe upgrade my unit

Jimmy and John were friendly and courteous.

Great service,

Thanks Jimmy for all your help and kindness

Mr john was very helpful...

John

Jong was very helpful and fun to talk to.

Very imformative upon rental. Left no room for any unanswered questions

The staff was pleasant and reassuring the first month offer really helps it a lot on moving expenses. Living on site manager is a great piece of mind highly recommend

Jimmy was very helpful.. thx

Always satisfy with there service John help me good Sales person I do come back wouldn't go no where else

The guy there is a bad ass made me feel very welcomed. Bad ass customer service

First time renting. Experience was great. Jimmy helped us out and was really nice and made everything really easy!

melissa walker shes frendly and shes fanny 😁👌👍

Smooth and credible

Jimmy and John were very helpful. I recommend this place to everyone.

I was very pleased with Victoria customer service today,I would recommend this location to everyone.fast and easy and clean property.

good ,nice guy ☺

Location is convenient and I can make my payments online. The facility is clean and the hours work out great for me.

Excellent good job

Great experience today. John was very helpful and informative.

Great service, friendly men, was very knowledgeable in his storage units.

John did a great, wonderful job. Very informative and helpful.

Very helpful. Jimmy was very friendly. I reserved my space online and it made the trip into the office fly by.

Great

Jimmy was very helpful and polight

Great front desk. Served by John!