Loved my experience here at this location. We were helped in the most positive friendly manner. I would recommend this location to everyone. Everything is clean and neat and efficient.
Thank you Thelma for your time. You're awesome at explaining and taking the time to make my storage needs a more pleasant experience. I look forward to seeing you again really soon.
Once again, thank you so much Thelma.
Thelma Casanova at 13800 Nacogdoches is truly exceptional at helping out with all my storage needs. Once again Thelma did a great job. She's very helpful and her knowledge really shines through. Thelma is always cheerful and a delight to talk to. Hope to see you very soon Thelma.
Thank you, Thelma
Thelma Casanova is most certainly worth the move. Now that she's at 13800 Nacogdoches I will be seeing her over there. She's very delightful and knows all about storage matters. Stopped by once again with Thelma and gotta say, her customer service is excellent.
Thank you for all your help Thelma.
I never have issues with this location I’m very happy with the service I get here, especially from Thelma.
I have to say my experience here with Thelma has been nothing but pleasant. She is very kind, very informative, and super helpful! Great location :)
This location is very clean and Thelma is always so nice and really helpful.
This is my go-to location. The consistent cleanliness makes it a pleasure to visit, and Thelma's welcoming demeanor and helpfulness are truly what set this place apart.
The service provided by the property manager Thelma is excellent.
Thelma, an excellent worker and super helpful she da bomb 💣 highly recommend this place with her on the Job 💯. She’s a hard worker
This location is so clean and Thelma is always so helpful and very knowledgeable. Great work public storage that woman needs a raise she’s a great asset to the company!
Thank you Bella and Thelma for helping me get my rental taken care of in a simple way and keeping the property looking great
Thelma has been a great help. She provided me with exceptional service. I recommended this facility to all my friends without hesitation
My experience was top-notch. Thelma was helpful beyond expectations. We're off to a great start. My storage is under my name: Albert Sebaugh (different than my email). Thank-you!
Thank you for exceptional service, Thelma was super helpful & informative. She has a very down to earth personality & I am so grateful we were able to find a safe location for our extra items we can’t fit at home. Definitely stop by , you won’t be disappointed 🤍
Thank you Thelma for helping me add another space to my account you were very helpful!
Just wanted to write a review for Ms. Thelma and her colleagues at this location. We have a business account with Public Storage and we have about 30 units all over San Antonio. We were trying to walk all units one weekend but realize we didn’t have quite all the info we needed to make our walk thru run smoothly. Ms. Thelma stayed with us about 45 min long writing all the codes and unit numbers we needed in order to do our job. At the end of the day I realized that we would have never finished doing what we were set out to do that day if she had not taken her time to help us with that. And for that I give her 5 ⭐️
Great easy access. Management was great and very nice!
Thelma and Rachel are amazing I had an issue with my unit and Thelma helped me out with it and Rachel because she followed up with me after wards great customer service from both ladies
Max was very helpful and help me with all my questions
Staff was extremely helpful during the entire process, especially the employee Thelma Casanova. What a wonderful person!
Thank you so much to Thelma for the amazing service and being so patient with our urgent situation! She even took time out of her lunch break to answer questions and make the process smooth as possible.
Thelma was very helpful and informative, helped me get in a unit fast and clean
Rachel was very sweet and super helpful. I didn’t end up getting a unit at this location because there was one closer to where I am moving, but she still helped me set the reservation over the phone and answered all my questions.
Max was absolutely amazing!!! Super informative and helpful!!! Made my experience super easy
Max was excellent with his service.
Max is awesome!! Great customer service!! He needs a raise!!
Max was very helpful and profesional a Greta asiste ti the company
Max was very helpful answering all my questions and concerns - appreciated
Renting a new storage for the first time and Max was super helpful and informative about property management and rental assistance. He engaged in interesting conversation :)
Max was great, really enjoyed my visit, we got a new unit and was very informative.
Mrs Thelma was the best and so sweet thank you
Max was awesome really appreciate his cool stories and costumer service 😀 👍🏼
Leticia very helpful and a great person I was very happy to be here with her...
This public storage location offers great customer service. Ms Letty was really helpful. Highly recommend this location.
I had some issues with the company but spoke to the regional manager and he is taking care of everything. He is going above and veyond to make things right. Cant ask for more than that.
Got in last minute and the staff was very helpful.
I had the pleasure of being assisted by Letty. I made the mistake of reserving a unit that was too small because I under estimated just how much space I needed, and given my time crunch, I was extremely stressed about it. Fortunately, Letty was an absolute godsend with helping me get it all sorted out.
Great customer service and very informative
Lety me atendio muy bien ❤️🩹❤️🩹❤️🩹❤️🩹❤️🩹
Very helpful ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️
Dealing with Letty wasxa wonderful experience with renting a storage unit, during and returning it. Letty has been so kind, respectful, understnding and helpful, gone above and beyond in serving as a Mgr at this location and I highly recomend renting a unit from Letty at this location.
Came here to rent a unit. Fernando helped me today and was very polite and kind. He insured that i was getting the best space for my things. He even went out of his way to make sure the space I was getting wasn't too big. Our service was fast an efficient and Fernando was very knowledgeable and offered a lot of helpful information.
I was looking for a place near and secure my area,Stop by Public Storage and was met,By Letty she answered all my questions and explained to me in detail how I would be happy there,no coverup.i definitely will be back, Thanks again for all the information.👍look forward to doing business....Here.
Stoppen in today and had the best conversation with the Property Manager Ms Letty. She always finds a way to make me smile. She is professional and always willing to help. If your thinking of renting ask for her!!!!
Convenient to my house, with fairly easy access. Opening gate from app only failed once. Unit had decaying insulation on the ceiling started raining down on the contents of the unit. Otherwise I felt my stuff was safe. I'd use them again.
Left early and told them I would come back for the rest of my furniture..come to find out they took it out.and then got an email saying I owe 75$..when their the ones who took my furniture..follow up..Mark the manager has called to resolve the situation and we talked about what happened and as a business man myself I do appreciate what he done to resolve my situation..thank you ..now that's good service.
Great and friendly customer service!
I love this place 😍 I love person who servers she's is very nice and polite person she has patient ☺️ everytime I go and pay my storage she's always find a way to work things out for me she is a very sweet and best person thank you so much Letty understand me my situation..☺️
The manager there letty is amazing I've been a customer with public storage for 5 plus years here she has even jumped in and helped me after seeing me struggling with carrying a few things I would highly recommend this location and hope she never moves cause the past few years with her there I've never had any problems just great experiences
Easy process online and easy access to the facility.
Nice place. Always clean. Gate is always working. Wish access was 24/7 it's only 6am to 9pm.
Elias was very thorough and friendly. Great service❣️
Lady (Letty) at front desk was very helpful. Very informative about unit sizes & insurance coverage. Also, access hours & public storage app on my cell phone. Very clean office.
Julie B gave great service
Letty was awesome in helping to clear up my issues when I transferred units.
Been here about 6months-year and all of the staff is very nice and helpful!! Thx Letty!
July was very helpful. Price was right. Got it application quick and easy
Letty is great. She is always working on keeping the property clean and safe
Rented a storage room from Letti. I ended up needing to postpone my move-in date by a few days. Letti worked with me and made everything stress free. Anytime I have a question or need anything I just call or drop in the office. Letti is very nice and gets things done quickly so I can get going. I’m very happy with the service and also prices.
Excellent place and service!!
Letty was great! She was very patient and helped us get exactly what we wanted and went as far as to set us up with a preferred unit over the one we reserved. 10/10 customer service (:
Letty was awesome and very helpful !
Though my storage unit is not at this location I have been paying at this location for years. Letty your manager has always been polite and helpful
This is a great spot that will help you with your needs
Miss Letty
Is a awesome property manager, professional, hardworking, and kind. If you need storage she is the one you need to talk too. Thank you Miss Letty !!! 🤗
👍👍👍👍👍
Came to make a payment had a great conversation with the Property manager Letty. She is so friendly and informative. Highly recommended
Letty has excellent customer service
Place always clean
Letty was very friendly. She showed us around the facility. She also explained about the different sizes of the units. We needed it to be climate controlled, she explained about that also.
Letty was very helpful and understanding
Thank You Letty for the excellent customer service.
Front desk agent Letty was very informative accommodating and genuinely friendly.
Very impressed with this location. The facility is super clean and Rachel was very super helpful!
Letty was great. Very informative and great personality. Would recommend just based on her interaction.
The Food was delicious, plentiful and at a very reasonable price!! Our server, I think his name was Colin, was absolutely amazing!!! This was a completely satisfying and positive experience for our party of seven!!!
Very friendly very easy when renting or making payments. Highly recommend this location. The Manager Letty is also helpful and nice.
Service was great Property manager Letty answered every question and helped me with my unit size and the prefect price
Everytime I stop by to make a payment the Property Manager Letty is so friendly and helpful. I'm glad my grandmother chose this location to store her items.
Super friendly staff and Clean units! Definitely a place I feel safe leaving my things!
Wonderful costumer service with Ms Letty☺️
Joaquin was very courteous and very very helpful. Very nice guy.
Excelente servicio.
Respetuosos y muy buena atencion