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Public Storage Self-Storage Units at 1800 Castle Dr, Rowlett, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 16 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 16 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 20/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 20 /mo $ 25Best Price Label+ one-time $29 admin fee
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5'x7.5'Online only price$ 22/mo
Small 5'x7.5'- ground floor
- climate controlled
- inside unit, rollup door
$ 22 /mo $ 27Best Price Label+ one-time $29 admin fee
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8'x5'Online only price$ 29/mo
Small 8'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 30/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 31/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 31 /mo $ 39Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 32/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 66/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 66 /mo $ 82Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 71/mo
Medium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 91/moMedium 10'x12'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 91 /mo $ 114Best Price Label+ one-time $29 admin fee1 unit left! -
15'x10'Online only price$ 120/mo
Large 15'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 120 /mo $ 150Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 194/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 194 /mo $ 243Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 196/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 196 /mo $ 245Best Price Label+ one-time $29 admin fee2 units left! -
10'x25'Online only price$ 236/mo
Large 10'x25'- bay door
- drive up access
- rv, boat, or vehicle
$ 236 /mo $ 295Best Price Label+ one-time $29 admin fee
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Rowlett Storage Units Near President George Bush Turnpike and Lake Ray Hubbard
Storage units in Rowlett are easy to locate near President George Bush Turnpike and State Highway 78. Enjoy indoor storage and climate controlled storage that will help you get organized once and for all.
Golf bags, shoes and other accessories for the sport can be tucked into 5x5 storage units after playing a round at nearby Waterview Golf Club. Don't forget to tuck away binoculars and hiking gear for a day at the Dallas Nature Preserve.
Rowlett families can stow all their brood's gear in a handy 5x10 storage unit. From holiday decorations to old toys, 5x10 storage units are as versatile as you are.
Small businesses on Lakeview Parkway may need a 10x10 storage unit to store back stock, seasonal inventory and displays, power tools and filing cabinets.
A 10x15 storage unit will hold all your paddling vessels for exploring Lake Ray Hubbard. Canoes, kayaks and standup paddle boards fit nicely into these long storage units.
Windsurfers can stow gear for nearby Windsurf Bay Park on the lake in these 10x15 storage units, too.
For renovations, moves, or adding a new addition to the household, our 10x20 storage units are about the size of a one-car garage and allow you to pack in five rooms of belongings.
This lake-adjacent Dallas suburb is less than 25 miles from downtown. After a day of lakeside play, it's a short drive into Dallas for a night on the town in the City Center District.
Stop watching your to-do list get longer. Use our eRental program to book a contactless move-in to an indoor climate controlled storage unit in Rowlett today!
At this Rowlett Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 297)
Great customer service, very clean very safe very secure!
Love this place give SUNDAY A RAISE!!!
Great customer service
I love this location. It allows you to drive inside the building instead of driving up to the door outside. I am a disabled person, and the access is amazing. The manager made my experience great.
Excellent customer service, Ben is the person to go to for help. He is very nice and patient.
Ben was friendly,helpful and informative. Quick and east experience :)
Sunday is very helpful 👍🏾👍🏾👍🏾👍🏾👍🏾🙏🏾
Ben was fantastic with all the help. He’s been great!
Ben was really helpful. He was knowledgeable and had great service.
Ben was excellent. Had lots of patience and resolved my issue 100%
This was our first time renting a storage unit. As we walked in, we met a friendly guy named Ben who went above and beyond with helping us out! He had an appointment coming in around the same time we arrived but he ensured both parties had a great experience. The whole process was very simple and we found the perfect sized unit for our needs. Thank you Ben, you are a lifesaver 🙏
Getting a unit was super easy! Convenient location, very new and clean. Ben is literally the best, he is awesome and was very helpful.
Ben has great customer service, very nice and friendly.
Ms Judy and Mr Robby, we’re so helpful and nice. The building and unit was very clean and they made it easy to rent here. 😊
Came in today 4/19/25, and Ben was really friendly and got me taken care of right away. It has been good knowing that not only can I store my belongings here but staff are friendly!!
Public Storage 1800 Castle Drive in Rowlett, TX 75089
April 18, 2025
I am posting this review to acknowledge an employee at the Rowlett location. Sunday is very conscientious, thorough, knowledgeable and pleasant! When making an appointment to discuss any issue I’m concerned about, Sunday is always on time and a gracious listener.
I am pleased to extend my compliment to your company on her behalf.
Sincerely, Deborah Brewer
Sunday answered questions
I'd give it a 5 star, but nobody ever answers the phone. Nobody is ever in the office.
Needed some questions answered over the phone and Sunday was so kind and helpful!! I would definitely recommend this public storage!!
Sunday was so very pleasant and helpful. Very clean place. Price is exceptionally fair. Check it out ask for Sunday
Sunday is awesome, she is awesome and helpful.
Ms SUNDAY was a huge help for me in my time of need.
Sunday was excellent to show us the property and sign the documents! Highly recommend!!
Ben was great, he made everything so easy . He was wonderful.
Lorrie provided fast and friendly service. The process was very smooth.
Lorrie was great and helpful!
Its a grest place to store your stuff, safe, and convenient, Sunday wad great; very helpful shes very nice, 5/5
Thank you for the peace of mind and great customer service over these last two years. It has been a time in my life I won't forget. You all have been amazing. Special shout out to Sunday!! She is amazing!! Ask for her and she will take care of your rental needs guarantee!!
Marcus was very helpful and informative! Thank you!
Marcus was absolutely great !!!!!!!!
Marcus is a great manager helps you out when you need it
Public storage is a rip off do not get a unit from there as they raise your rate within one or two month, double the price. Marcus is horrible he only wants to take advantage of customers to sell them units. Do not go to public storage.
Laurie was great helped bring rate down
Sunda was so pleasant to work with. She made my visit painless and great. Thank you for your service Sunda💕
Neelab was extremely helpful and kind in getting us a last minute unit!
I've used Public Storage for over 2 years and I have never had a problem.
Sunday was so helpful in explaining all the information regarding public storage and she provided elite customer service and her attitude was amazing!
Sunday was very informative, friendly, and super sweet. I loved her.
Sunda was very helpful and resolved my issue very fast! Super helpful staff!
Pros:
The place is clean, was on the first floor so I didn't have to deal with the elevator, and I never had bugs/rodents or any issues with my unit.
Cons:
As long as you are prepared to have your bill go up every few months, you will be fine. Not sure if this is common practice for all storage companies, but if you are on auto pay, take notice. Super nice staff when you are first obtain the unit, afterwards, it's hard to get someone to answer the phone.
I hope I never need to use a storage facility again, unless it's short term, and if I do, it won't be from this company.
space really clean. Thank you Lorrie.
What can you say it's a storage facility, it's clean for most part but the only issue is the app to the doors ia always not working. I have seen the exit door not work right for days , elevator be down for almost a month.
Friendly and clean facility!
Great service! Marcus really helped out and was informative!
Marcus was geeat
Sunday was great. Helped me out tremendously!!
Marcus was great
Good customer service !!
Marcus and Robby were awesome and helped me out with my accidental double rental I made. They were awesome. I’ve used public storage twice before and I’m happy to return again and rent with them. Highly recommend!
Marcus was great
I signed up online, the process was covenient and quick. The person I spoke with on the phone was so pleasant and vey helpful. I've always used Public Storage for my storage needs, this was my third time.
Kevin was extremely helpful and professional in answering my questions and resolving my issue.
I would recommend working with Kevin when working with the Rowlett public storage
Kevin was awesome! He went above and beyond to serve us and he was highly appreciated!
Sunday was super helpful with my storage needs
Sunda is the best!!! She is so helpful and kind. Knows everything there is to know and answered all my questions without hesitation. I know my stuff is in good hands here. Thanks Sunda!
We really like the property. Customer service is awesome. Bobby was very helpful when I just went up there to see what they had to offer. When I decided, Sunday was super helpful over the phone. I like the fact that you can go inside without having to deal with the weather outside and still get to your storage unit. I also like the lighting and comfortable environment. I also feel very safe when I'm there.
Reserved a unit online and was given a storage on the 2nd floor wayyyy in the boondocks. NOT A CART IN SIGHT OR ON SITE. This is my THIRD time coming to move my stuff with no cart! Spoke with office staff (a male and a female) today, 8/18/24 around 12:00 p.m., and they were no help. They told me to look around for them, and they could be anywhere. I asked if they kept a spare one in the office for customer use. They said “No”. Well, I’ve searched the whole facility and there is not a cart in sight. Worst part is they have cameras (screens visible from their desks), and they didn’t attempt to be proactive and look on them to identify an area where carts may be available. I was sent out like this is a scavenger hunt. I saw the gentleman with cleaning products leaving the storage building upon my arrival. Ensuring carts are available, as advertised, should be on the daily checklist. UNACCEPTABLE!! This lease will be SHORT based on laziness and lack of customer service alone. Now, let me go walk all this stuff up one by one to sit in the unit until I find another storage company who cares about customer service and women doing things on their own. SMH!
Updated Review (the above was left 3 months ago): After leaving the review, I received a call from the district manager. He said he took inventory and confirmed a shortage of carts. He assured that additional carts were ordered and would be available for future use. He wanted to make things right given the circumstances. I’ve been back 3 times or so since, and carts have been in the designated areas each time. Editing review from 1 star to 3 stars only because the district manager did what a manager should. Hopefully they gave local managers some training on customer service.
Lorrie was so helpful and friendly. She’s the reason I chose PS over other storage facilities.
I booked a unit online. I called the facility to verify. Lorrie helped me out over the phone. She was also helpful when I arrived at the facility. Easy and convenient.
Sunda is amazing. She was very informative and suggested just the perfect storage size.
Sunday runs a tight ship.
Sunday had great customer service. 10 stars
Awesome customer service!!
Sunday & Rena helped us when we purchased a storage unit auction and they made our day! Extremely friendly, they already had the paperwork ready when we arrived and were extra helpful to get us in and out quickly! If I could give 10 stars, I would!! ⭐️⭐️⭐️⭐️⭐️
Nice place, and the personnel or caretaker was very nice and polite
Sunday is the nicest person I have ever met, I have no complaints I feel very comfortable keeping my things there
Sunday was the best helped me out fantastically
Ben thank you for being helpful and arranging my storage.
Very friendly and helpful ben is a good guy help in everything... Really recommend awesome place
thank you for taking care of me
Always kind and helpful, I highly recommend storing your stuff here
I received help from Mr Ben at this location and it was wonderful . He was very knowledgeable about the procedure , and it only took a short period of time to resolve the issue. I appreciate the help that I received at this location .
Just got off the phone with a nice, pleasant and very professional gentleman at the Rowlett location. Who helped me rather quickly with an issue with my storage unit. I didn't get his name but give him 5 stars and the facility itself always has the best workers.... Highly recommend for storage services!
Changing to a smaller unit was a snap. Just had to coordinate with office manager on location and the whole process took less than 15 min and we have 48 hours to move to the new unit. Easy peasy!
Ben helped me with a great discount !!
Easy online sign up, plus Sunday at the front desk was extremely helpful and personable. Great experience all around.
Thank you Sunday for all your help today. I love talking to you.
Rina was great at helping show us around and explain all the details for a storage unit.
Sunday helped me and was super sweet. Thanks for great customer service
Sunday had great customer service and keeps a tighty property. I know my stuff will be kept safe
My sister and I went in there yesterday to switch storage units and Sunday helped us. She was extremely nice and personable. Very easy to talk to and helped us with all of our questions and was very accommodating to our needs. She definitely made everything much easier for us.
Sunday was very helpful and respectful. 10/10 customer service She made my day without even knowing what I was already going through. I hope everyone gets the same experience I did.
Sunday was very helpful. Made my
Experience easy thank you so much
Staff is wonderful, especially Sunday. Great service!
Sunda helped me with everything went above and beyond to get me a pushcart along with everything else
Very knowledgeable. Very kind.
Facility was clean, moving carts were readily available and easy to find, Sunday was friendly and helpful with any question or concern I had
Their rate increases have been crazy and the third party insurance they use it double what other storage insurances are. My bill has increased 20 dollars in the last two months and I am now paying 70 for a small 5x5. I was not told of this last increase. Isn’t that illegal?
Sunday helped with great customer service
Ms. Rina was excellent taking me through the process of receiving my storage unit.
Quick and helpful to fulfill my needs! Rina was fantastic!
Great property and facilities! Easygoing AWESOME staff and the BEST place I've used for storage purposes!!! Highly recommend... Ms Trena was the GREATEST help on today and actually very pleasant and happy to oblige every customer and knowledgeable about EVERYTHING!
Michelle has helped me a few times in the past few months and helped me today as I had trouble getting in, because I had forgotten my code. She was fantastic!!! Super kind and very helpful! I’m so glad I chose this place.
The Michelle’s are great. Very helpful and explained everything to my understanding.
July 6, 2024
I had the pleasure of having Michelle assist me at the Public Storage on Castle Dr., in Rowlett; Michelle is pleasant, professional, and very organized. I greatly appreciated her excellent customer service.
Sincerely, Deborah Brewer
Great experience, easy & fast process Michelle was awesome the sweetest thank you again 💜
Unfortunate event lead us here but I’m happy to know our stuff is in good hands. The place is clean and Michelle was awesome. The staff really made us feel like family was watching over our most vulnerable belongings.
I visited recently to receive help with a storage unit transfer and the front desk lady michelle assisted me in figuring out all the info i needed and helped make the process as seamless as possible
You know I have had to use a lot of storages in my life and this doesn’t smell like pee!!!!!
Michelle helped me when the power went out and helped me when it rained. Bring that I only needed my unit for a month she made it seemless.
Helped a friend move in today and this place was clean and the staff is friendly. Highly recommended!
we were helping a friend move out and Michelle was very nice!!
Great location! Great customer service! Michelle is always so helpful and friendly!
Delightful customer service. Would definitely recommend to anyone in the area.
michelle was very helpful and attentive.
great customer service.
Awesome service! Michelle is wonderful!
Michelle was very polite and eager to help she was very knowledgeable she answered all of my questions and concerns.
I recently had a great experience at Public Storage thanks to two wonderful women, both named Mitchell. Their customer service was outstanding.
When I walked in, the first Mitchell welcomed me with a friendly smile. She took the time to answer all my questions about the different storage options and helped me pick the right one. She really knew her stuff and made everything simple and stress-free.
The second Mitchell helped me with the paperwork and getting set up. She was super efficient and thorough, making sure I had everything I needed. She even shared some helpful tips on how to best use the storage space.
Both Mitchells were professional, attentive, friendly, and genuinely cared about making sure I had a good experience. They went above and beyond to help me out. If you need storage, I highly recommend going to Public Storage and asking for the Mitchells. You won't be disappointed!
Both Michelle's were absolutely awesome!
Very pleasant to talk to on the phone, and remembered our conversation when I came in. Got exactly what I needed and couldn't have been a better experience.
I loved the service that Michelle gave! She was very patient and helpful.
Michelle is so nice!
The Michelles are really awesome. The service was efficient and friendly. Thank you!!
They were nice
It's a very nice facility, very clean, and the climate controlled units had no trouble keeping my stuff in good condition over the summer; however, the rates are always increasing. Over the course of 1 year my rate has almost doubled. I get that the starting rate is a promo rate and I expected it to increase after a few months, but the amount it has increased is starting to get excessive.
Employees are rude, bathrooms never have soap or paper towels, people (vehicles) wait to follow you in, nothing safe at this facility. This place is a joke. Can't wait to get my stuff out and move to a different storage facility. "Public" storage means just that. The "public" can enter (follow behind you) and steal whatever they like. When you exit you need your code as well, but people wait, and leave when someone else uses their code.
Super clean and safe. Staff is very friendly and helpful.
This is a convenient location, easy to get in and out, and always super clean. I feel safe accessing the storage unit since you drive inside and access your unit from behind closed doors. The buildings are only accessible by renters who have gate codes and there are lots of security cameras. Many other company’s storage units open to the outside where passersby can easily see what’s in the unit. Dollies are readily available in each building so you can easily transport your items in or out of your storage unit. There are elevators making it easy to access your unit when it’s not on the first floor.
Michelle is always super friendly and helpful. She also quickly helped sort out a billing issue for us. Thanks to you and your team, Michelle!
When you decide to get a storage unit make sure you come here and ask for the Michelle's! Either or both will take care of you! They are so helpful, kind, understanding, efficient, respectful, nice, pure hearted ladies! And it's been such a pleasure working with them!! 🥰
Staff was great helping me through the process of getting a new storage unit.
Michelle was wonderful, and made the process very easy!
Michelle was such a help to me! Any questions or comments or concerns that I had and brought up to her she answered right away she is so awesome! She made me feel taken care of and right at home! I would definitely recommend to use this storage facility. It’s a very clean facility as well!
The Michelles are terrific! Don’t let them go!!!
It is a pleasure dealing with them.
Michelle & Michelle (both) were very kind, professional and provided excellent customer care. Thank you Public Storage !!!
Awesome place
Rente mi unidad por mas de un año y el servicio y la calidad es excelente. Shout out to Michelle and Michelle Molina for going out of their way with customer service. Thank you! I highly recommend them.
Absolutely recommend this store , customer service is a 10 out of 10 .
Very helpful and nice and informative!
Need more employees like her in the world!
Love this place!
Super clean and organized.
Definitely recommend this place if you are on the search for a unit.
I like the parking car walk away if a person does not have the D or the cold very safe you have an elevator it was very very nice experience it made it feel safe just because you got a whole stuff into a car and stuff like that definitely recommend this if you're first safety I like it a lot I give it a 10 plus
Robby, the property was and is always so friendly and helpful.
Great service from Michelle and Robby!! Always step up and provide us with support we need! Keep up the great work!!
I can not say enough nice things about Robby and Michelle at this location. They both are ALWAYS polite and helpful, an answer for every concern that may arise. Public storage is lucky to have them. They are the reason I have personally recommended this location to others.
Clean
Jennifer is so helpful! I love Public Storage!!
Michelle and Judy was very knowledgeable and friendly. Great service
Judie was fast precise and did an excellent job with my rental!
Robbie and team are awesome to work with. Judy assisted me today; I couldn’t have had a more special person. She was very personable, informative, patient and kind. Thanks Judy. Robbie, your team is amazing!!!
They will not pro rate or give you any money back if you move out 3 days after you paid for an entire month.
Teresia was a big help today! She took the time to make sure I understood the size comparison of the units and asked about what I need. Great staff and quick process 6/5 stars
I received excellent service from Judy and Tereisa. Thank you for your Texas friendly service.
Stack and Debbie are amazing
****Update: I am assuming someone that works at public storage seen this review because I got an email a few days after posting this review that my monthly rent was reduced back down for being a loyal customer. Because of their willingness to make the situation better and provide this kind of customer service, I do recommend using this facility.
It's always kept very clean and access is convenient, but please read fine terms of your rental because they are constantly raising monthly rates. If you do the self sign-up online, just beware your promo price will dramatically increase every couple months. Because of the outrageous price hikes, I recommend you stay away from this company.
We moved to Public storage bc where we were storing our things became way too expensive. The price was so much better, the storage unit is much taller, the facilities are very nice and super clean and the staff is super helpful. Daniel moved our units so we were in the same building and are across the hall from each other. We really appreciated his going the second mile to make life easier for our family.
Robby was great, extremely helpful.
Daniel was very helpful with a great attitude. Really shows he cares about the customer and their needs!!!!
Daniel was awesome he helped me out a lot showed me how to work everything great worker good job
I visited the Rowlett Public Storage & received excellent service. Robby was very courteous , professional & knowledgeable about the units.
Ms. Judy & Mr. Robby were amazing 🥰 very nice & very understanding as this is my first time renting a unit. Best customer service 🔥
Robby was very courteous and helpful!
Robby was very kind and patient. He helped me resolve an issue with my unit, thanks Robby!
Robby was very helpful excellent customer service.
I absolutely love this location! Robby.. YOU ARE THE MAN & the Best!
Very nice, clean, restrooms, elevators. Would definitely recommend to family & friends ! ✨️🫶🏿🫶🏿🫶🏿✨️
Love the location and service
Worst service ever!!! 4th time we been here when they are supposed to be open and noone is here, no signs on door except, saying they are open, we cant access our storage, noone is returning our calls no property manager will answer, we drove 40 milesto get here and our truck is due back today and the cost of fuel is high. Customer service line had no solutions ridiculous service. Dont rent a unit here, you will regret it!!!
Stavros and Robbie, was amazing went in looking for a storage room, walk the property, showed me around, asked questions to make sure that I was getting the right storage unit to fit my needs. I would definitely recommend the storage facility, these guys here are amazing and funny and also caring.
I had a great move-in experience this past weekend. Thank you Stavros for your customer service and being attentive!
Very helpful and polite service!
Very nice place. The big frustration I have is that once you're inside, you cannot use your phone to get out of the building. No wifi inside the building is stupid. This day and age this is an easy fix. I'm not very happy with the people that work there. They aren't friendly, nor overly helpful o0
Both my wife and I were taken care of by Mr. Stavros Robby, He was polite and attentive. It's hard to find good people with both talent and customer service as a basic skill set. He just has both and plain common sense. Shout out to Mr. Stavros Robby.
Thank you,
Edwin Rivera
Robby and Brandi are amazing !! Super nice and highly recommended this business for your storage needs!!!
I walked right in and was helped wonderfully by a man with a great beard! He was super informative and went above and beyond. The place was unexpectedly super clean and the process was insanely easy. Completed everything online and they even had a lock waiting for me in the storage. Awesome place!!!
Brice at castle Rowlett is awesome! I have used lots of storage facilities, but he was by far the friendliest and most helpful! The property is super clean and feels safe for a single woman to be at after dark.
Do not rent a storage here. Moved in a month ago and already not happy. With no signs of improvement, the elevators are a hit or miss. They don't work some of the time. The customer service is well below par. Our storage door is barely functional and I've had to pop it on track a few times to open/close it
Don't come here during any type of bad weather. Came here to drop off a few items before heading home during a bad storm. There's no back up generator so the power went out, got stuck in the elevator, couldn't get to the cars once out, and had to miss a day of work because they didn't get the place back running until 12 pm the next day.
Robby was great super patient and great conversation he made sure that I was taken care of and got the unit I was looking for !
Teresia was wonderful today and she helped get the perfect unit for me!
Was super easy process and Robby was nice and helpful. I accidentally reserved two units and he fixed it instantly. Great experience.
Staff very friendly and knowledgeable.Thanks Teresia for making this a great experience.
Great service!
I highly recommend public storage. Mr. Robby was very friendly, very patient and most of all have great customer service. Thank you Mr. Robby
those who work there are not friendly very rude to customers
Today Brice helped us. He made it look super easy. Wasn’t here 30 minutes or more signing stuff like other storages. I appreciate you!!!!!
I went in last week and Robby showed me a couple units and I signed up that day. It could not have been easier and Robby was incredibly helpful and patient as I decided what would work best for me. I really appreciated his help and friendly personality!
Robby helped us out. Awesome service !
Robby was very helpful and answered all of our questions, the storage units are very clean. They have good security. Overall happy with our experience here!
The logistics of this building does not make sense to me. Only Two elevators (In my mind there should be 4) and one has been broken from an extended period of time. You have families and movers sharing 1 elevator which is a nightmare. You have to enter in a long digit access code to use the elevator to get to the proper floor which is incredible annoying. Apparently this is for additional security which I think is unnecessary, there are better approaches to keep security. To top it off the elevators is smaller than I expected for a storage facility. To leave the building I had to get out of my vehicle to press an exit button so the gate could open so I can exit, which I also find annoying and unnecessary. The plus side is the staff are friendly and accommodating. Kudos to them.
I stopped by this location a couple of days ago to look at a few unit sizes to make up my mind as what to rent . Have to the Manager on duty “Robby” was amazing and really went out of his way to show me five different units . Will be coming back to rent here for sure
I recommend this location really good customer's service they make me feel welcome 🙏
Very disappointed. For starters I’ve been trying to reach out to them. And I get no answer. The first time I had to call about 5 times for them to finally answer me. And I have the calls to prove that. On top of that I was never notified that they took my card off of auto pay so I ended up backed up. And during my first call I specifically told them I change my number. And they say they’ve been trying to reach me. Now My storage is in auction all because they couldn’t listen to simple instructions of changing over my number. And never answering me. I’m not so happy now I lost so much money.
I love this the staff is nice and customer service is awesome I use this property for 9 months and never had one issue with the elevators, cool climate control a clean facility and well kept and Dollies were always available for use.
So public storage has bought out All Storage and is going to be replacing them this week I don't know how I feel about that because I already have a public storage separate from the All storage and hopefully the price doesn't go up if it does I will surely update on it
From the moment that we walked into the office till the time we left Teresia was amazing. She helped us find the best unit for what we needed. She was patient and knowledgeable of the complex. The site was clean and fairly priced. Great deal!
The elevator malfunctioned for over a month. The front entrance has been unaccessible for about a month. The exit door has to remain open for ease of use by customers, but that makes the temperature inside too hot. Any one with units on the bottom, isn't getting the climate controlled storage they are paying for.
Teresia was very polite..helpful...very patient...she answered all questions
It was first time renting a storage and it was fast easy and the workers were very nice.
Victoria was so helpful when we were signing up! I had goofed doing it online and she got it all straightened out for us! Then I was having some trouble understanding the billing and Brice and Theresa helped me figure that out! This facility is clean and the people who work here are so friendly and helpful.
I have rented from Public Storage over the years and by far - this location is exceptional! Brice and Victoria were “world class”! I currently managed/trained customer service staff in government (20 yrs.) and I recognize “A” class customer service when I see it & experience it! Professional, integrity, excellent communication and knowledge of PS processes, articulate, and kind. Trust me - their character has renewed my faith in dealing with Public Storage staff. I felt it was worth the time and effort to stop and inform PS management team - Veronica A. and Brice M. are certainly an asset and representative of the Public Storage image and mission - remember them and utilize their skill sets for growth and performance reviews - well deserved and I promise you will not be disappointed!
Very accessible and convenient. climate controlled 5tars
Laurie was extremely helpful. She took her time explaining everything. It made me feel that she was taking care of us and our needs.
My Public Storage facility is very professional, courteous, helpful and impressive.
Great experience Teresia was very helpful to me and always is helpful in anything i need help with and keeps me informed about information on my unit. Very satisfied and would highly recommend to anybody
Great place to rent, all in door. Victoria and Debbie are very nice and friendly. Very helpful as well.
I will definitely recommend, Victoria was very helpful.