Public Storage Self-Storage Units at 1100 North Central Expressway, Richardson, TX

Properly maintained facility; however, the rental rates and the customer service are likely the worst they can be.

This is the worst place ever. If you are new to using storage, please do NOT use this place. There is no one to help you, just a stupid automated person that never connects you to a real person. Customer service sucks and will give you the run around. No property manager and when you try to go to the kiosk and speak to a live agent, no one will pick up. Will never use this place again. Absolutely awful.

WORST STORAGE LOCATION IN THE DFW AREA, NO ELECTRICITY, IN UNIT & DOOR SLAMS HEAD EVERY TIME, PLUS I WAS CHARGED FOR LATE FEES AFTER THE PUBLIC STORAGE CORPORATION CANCELED MY AUTOPAY WITHOUT BANK, PERSONALLY OR ANY DIRECTION TO OR FROM PUBLIC STORAGE ! I HAVE BEEN ASSAULTED AND MY FUSED NECK HAS BEEN DAMAGED BY THE ROLL UP DOOR AND NOW THERE'S NEVER AN EMPLOYEE ON SITE.

Self service

Excellent service and information regarding rental from Stephanie.

Nick was very helpful and attentive. He explained everything in detail and was very helpful. Best customer service that I have received in a while. Thank you Nick for all your help and making this moving procress a breeze.

I loved the energy an welcoming feeling I was giving, he was kind, helpful and very sweet. I wish we had more guys like him in the world today! Great customer service. Keep up the good work

Great place to store your stuff. Clean, secure, and affordable!

Nick was very informative and helpful.

Highly recommend this location. Nick was great and answered all my questions.

Go see Nick, he will get you taken care of. Great place to rent for short or long term.

10/10 recommend this place. Nick was super helpful and answered any and all of the questions I had.

Nick's a great guy, easy to work with, and helpful! It's been an easy process for a storage rental

Nick does an excellent job. He is knowledgable and helpful. Thank you again Nick!!!

My mom bought boxes then other day from Nick. She said she got great service and Nick was phenomenal helping her care stuff to her car. We will rent with Nick if we ever need a storage

Property Manager Dana is a complete joy to work with. Has remembered me since day 1 and has made payments easy. Never have had any issues with getting in contact with her and even during these trying times she's been very receptive and professional. Gonna miss her when she leaves

Dana is amazing!

Great service congratulations

Every time I come to pay my bill the manager Dana is very gracious , always with a big smile behind her mask. I recommend This particular address to everyone, I definitely tell all my friends to come. I pay my bill in person every month. Great location!

Public Storage and their staff at this location have been extremely helpful during these rough times. Dana has been extremely courteous and professional.

My partner and i needed to upgrade the size of our storage space. Dana had been taking care of us from the beginning, and even though we missed the first few appointment times, she was really nice when needed to reschedule. She answered all of our questions, we were glad to see that even though she works alone and probably doesn't come in contact with many people she was practicing good COVID-19 habits. She got us in and out pretty quickly and we are very happy with our new unit.

This is a wonder storage area mainly because of the girl that works there, Dana. She is the best. She could not do enough to help. I have been to other places but none compare to the customer service provided by Dana. Anyone that needs storage will be told about this place, mainly because of her.

Ms dana is always helpful and has a cheerful disposition

Dana is wonderful. One of the nicest people and she is always staying busy. I've stored at this public storage for a while now and it looks great. She's got great customer service skills and is just a real person.

Great customer service, Dana is very friendly, knowledgeable and courtious. She is a very respectfull person.

I usually work with Dana at the Central Expeessway location. Dana is knowledgeable and helpful every time I have questions. I really appreciate her and the positive impression she gives for Public Storage. Great employee!

Friendly and helpful folks!

Bryn was amazing very helpful and very sweet... Explained things perfectly thank you for making things so easy.

I recently went in to find a storage unit for the first time and had an overall great experience. Dana helped me find a unit to accommodate my needs, she was very knowledgeable and seems like a real people person. Thank you Dana for the easy going experience.

Hwy location, clean property, staff does a good job making the lease process quick and easy.

Haley is great! Highly recommend!!

The customer service here is amazing. I can’t remember the name of the person who helped me but it starts with a K! She was very proactive in helping make sure i have everything situated! Thanks so much again!

Met Dana and she is very helpful...

No.complaints

Great service from Haley !

My unit which was 25 feet from the office had the lock cut off NEXT TO THE OFFICE. The break-in was a week after I had them replace my lightbulb in my unit. This is a shady unsecure place.

Thank you, Haley, for making the process easy! The location is super convenient and nice as well.

Haley was GREAT!!! And the property was very clean!!!

How much is a 5 x 10

Haley was awesome! Thanks for your help!

Perfect location. Highly recommend. Clean and friendly staff.

Very friendly and helpful

I reserved the size of my unit on line and by the time I Pulled into the parking lot I had received a follow-up call from Bryn. She was professional, courteous and friendly. When I walk through the door most of the paperwork was already done. It took more than a few minutes for her to go through the paperwork with me and explain an intimate detail every part of the contract. I got exactly the unit I wanted at exactly the price I wanted and I got a good deal. When I looked at the unit I was going to rent as soon as we opened up the door the first thing I noticed was it was clean it had been swept and there was no problem with the door whatsoever. I have checked other places and would recommend this place to anyone who lives in Richardson or need something near Central Expressway. I would also recommend asking for Bryn personally so that you know you'll get good service.

Hailey was great and helpful. She made the process really easy and I also really like the location and the pricing for the size of storage we got.

HALEY was very professional and knowledgeable. Help process my unit expediting the experience. Very customer service oriented and polite. Would give 6 stars but only allowed 5! ,:)

I had a great experience at this company. Ms Ruth was helpful and resourceful.

Haley was so kind and helpful!

This Public Storage was very clean and well kept. Bryn was an amazing help for all my questions and very professional. Will definitely recommend to others in the future.

Haley is the best! She made my life so much easier. She found me the right space at the right price. Great place.

What can I say that hasn't already been said? They are amazing. Everything I've ever wanted in a self storage facility and more! Haley was wonderful to deal with. Made my experience worth writing a review for!

I've had bad luck with storage places in the past but everything finally went right when I came here.

Friendly store even when going in only to pay a Bill

Hailey is awesome

Bryn was an excellent help and very resourceful I definitely recommend this location if you want friendly helpful service this is the place to be

Bryn M. So helpful and professional with her job and how she treats the customer out of all the places to choose from I am so glad that I picked this one. Thank you Bryn M. Location 28121.

Professional and helpful staff. Answered all questions!

Haley was very friendly, efficient, and my experience with renting my storage fast.

When I came to this public storage location, Haley was such a huge help to me. She was courteous, professional, and was able to assist me with all the questions i had. If you need storage space at this location, i HIGHLY recommend talking to Haley!!

Such a great experience coming back to this establishment after a bad experience last year. The girl at the front desk assured me I would not have the same issues. Thank you again!

If you’re looking for a good storage facility to store your things this is the place. The manager Gabriel was very professional and helped me with all my questions I had. I would definitely recommend this place to anyone.

Haley exceeded our expectations! Need more employees like her! Thanks again Haley!!!

Haley did a wonderful job, show me my storage room quick and easily and answered all my questions.

Haley was great and the property is clean

Haley is always nice and helpful!

I’ve had my stuff here for years! I love this property and the team that works the front desk, they are so friendly and helpful all the time!

Brianna helped me greatly. Great customer service.

Up front about the pricing, great rates, and Brianna's service was incredible.

Great storage place Brianna asked me how I was doing today and asked me how I liked storing here. Great managers work here Sheila is also very helpful.

Great location

Shelia was so great and SO helpful!!

Sheila is great! Very professional and the facility is well maintained.

Enjoyed meeting and talking with Alyssa as she mentioned to be a new employee. Very nice personality. Property is clean and accessible. Welcome Alyssa and good luck with the Public Storage family.

Sheila was fantastic and provided swift service!

Good service

Sheila was very helpful and informed me on all the rules and regulations BEFORE signing!

David is awesome and takes real good care of us!!

I have to say normally not a review writer, and being in the hospitality industry for more than a decade it takes a lot to wow me. The staff and management at Pubic Storage were more than helpful in my time of need. I was rushing to meet a deadline to vacate my apartment, not only were they willing to do whatever it took to get me the unit size I needed but even honored a price that was a software glitch at the location of my choice. I even recieved a call on a holiday weekend from higher up management ensuring everything was going to work as promised and would be ok. These days all to often when dealing with cooperations this large you are just a number, not here. These guys went above and beyond what I ever expected with their level of professionalism and communication to make sure I was taken care of and I can't thank them enough. Sheila and Gabe...im a customer for life and honestly deserve 10 stars.

David gave me great customer service & a great laugh while I came in today to pay my bills. Really nice guy!

Very kind and helpful

Excellent experience renting a storage unit for the first time. Sheila was so helpful and friendly.

Sheila took care of me today and was super awesome and helpful!

Sheila was super helpful!

Naressa was great. Assisted me with everything i ask. Your customer service is phenomenal!

I went to public storage to look into getting a storage unit since my apartment had flooded and I met naressa. She was a very pleasant and loving woman. She assisted me and my husband with all our rental needs.... She was truly a blessing.... She has a very calm and understanding demeanor about her self. Because of the excellent care she will always have a customer for life. Public storage needs more people like naressa.... I had to go back to public storage to make a payment for my stuff and Naressa is such a pleasant individual. If I could write another review I would. Please cherish your employee. Naressa I could never thank you enough for your hospitality and warm inviting spirit

Naressa was very patient and the customer service was AWESOME! I will definitely recommend Public Storage to anyone!

Naressa is a really nice lady and she really know her stuff great place to rent at

Naressa was real nice

Easy storage rental process and ReAnna Ross did great showing the space and explaining the cost.... highly recommend renting from her!

Very fast and curtious service.

I had such a good experience renting a space with Naressa. She was all smiles and full of positive energy. Really made the experience memorable. I choose this place because it had such a better rating than another location nearby. It was easy to tell why.

Naressa has great customer service

Great place to rent at Naressa is a real sweet lady that had great customer service

I needed storage space away from home so i rented from Kyla at this location and she was very helpful and informative. They have friendly and well trained staff and they made sure i was taken care of.

Kyla is absolutely the best...she's very knowledgeable !

Naressa has great customer this is a great place to rent at she was very help nice

Thus is a great place with great service from Naressa.

Wow! Great place to store your things. Naressa was so awesome and friendly! Everything is super clean and secure. Great price for great service!

I came in very distraught about my bill. Naressa (even though I was a being jerk) was very kind in helping me with my bill. She also showed me how I can pay it automatically on my phone that way I won't get behind on my payments. Excellent customer service.

Full of mouses and cockroaches. Please stay away from this place.

Naressa made this otherwise stressful, hectic transition, a breeze! She was very friendly and very helpful! Thanks Naressa!

Naressa is very lady great place to rent at

Naressa is a really sweet lady she really help me out great customer service

John was very helpful. Thank you so much

I just had a great experience at Public Storage with Nareesa. She was extremely helpful and friendly. The best customer service I've had in a while.

John was very helpful!

John was very helpful

Naressa is a nice lady she very informative its a great place to rent at great customer service

This is a great place. Its reasonably priced, accessible, and I especially liked the tall ceiling in my unit. The customer service is excellent and friendly; special thanks to Naressa! I wish gates were open a little bit longer (they close at 9pm), but that's not a big issue. I had a similar sized unit in the same area that had lower ceilings that was climate-controlled. This place saved me about 30% though it is not climate controlled.

Fast, courteous and friendly. Would definitely recommend!

naressa is great she have great customer service that why i keep coming back

Great location and awesome management. Naressa is a pleasure to work with.

John was AWESOME! He was extremely welcoming, informative and helpful...

John waited on me and after I arrived late was extremely accommodating. Good folks. I highly prefer the #publicstorage people over #CubeSmart employees.

John was very helpful! Thank you

Dana did an awesome job showing space options. I'm very pleased with her very positive attitude and willingness to help my daughter and me. Will highly recommend.

John was really great!

John was great

Very pleased with the customer service at this location. I had so many questions but, Dana's outstanding ability to explain everything helped us so much!

John was awesome!

First time using public storage. Dana, the property manager, made it easy; she was friendly, informative, and helpful. Answered all my questions and made sure I understood everything clearly. =)

John was very helpful

John was very helpful and thorough

Dana was very helpful ...

John was extremely helpful and friendly. Perfect location, great service. Five stars!

John was very helpful!

John was a terrific employee or manager or whatever he is he was very prompt and getting this taken care of and we were on our way in less than an hour

Great service!

Very helpful

John was very helpful...

John was very helpful today. Appreciate it.

John was very helpful and answered all my questions to the best of his ability.

John was wonderful service is great space is perfect!

John was a great help. Huge asset to the company

John was very helpful! Renting was very easy and fast!

Dana was extremely helpful. It was all super quick and easy!

John was very helpful and welcoming!

John was very helpful getting me a storage space!

John was awesome!! Great guy

John was very helpful

John was very helpful and nice!!! I was very happy when I came in for my first storage unit ever... he explained everything to me very well :) great location too

John was helpful

John gave me great service this afternoon thanks Mr.John

John was real help and awesome! Great experience!

Dana was very helpful

I just got my 1st storage space and at this storage facility and Dana was really great. I completely enjoyed the whole experience.

I stopped into this storage facility a few days ago and was treated with excellent customer service from Dana. She gave me a complete understanding and was very nice and informative. Thank you Dana

John was very helpful!

John was great helping today

Great customer service by john

John was very helpful and attentive. Thanks!

John was super helpful. All around great service

John was very helpful!!!!!!

John was very helpful

John was great and helpful. Thanks a lot!

John was extremely helpful!!! Definitely get your storage facility here!!!

John was very helpful.. He needs a raise!!! great customer service.. Thank you very much.

John was great

John was super helpful. Great service. Highly recommended.

John was very helpful and fast. Thanks.

The location is great for me. Quick and easy access from Central Expressway. John, the manager, was friendly, helpful and professional.

John was terrific , super helpful!!

John is very excited to help me thanks

John was very helpful!

John was awesome. Great service!

John was awesome. 10/10 taste in movies.

Amanda public storage

John is an awesome guy! Great experience and easy access. Very clean facility.

John was great friendly personable :)

This is a great location. John and Amanda were both very helpful and friendly. One thing that I was a little surprised at was that the 5x10 unit outside unit that I got had a door that was a bit smaller than the entrance. It was about the width of a regular household door so you may have a bit of trouble getting larger furniture into it.

Amanda was so amazing and helpful in finding a unit to fit my needs. Thanks again and will definitely recommend this place to everyone!

I would definitely recommend this public storage property! It's very clean Very friendly Staff.. Amanda was a total sweetheart and got us the perfect size unit for our needs!

Realizing that I needed to pay my storage fees in route to another city, I was truly blessed to have had one of the best, fastest and efficient customer service services in the past 30 days. Thanks, John, you are awesome.

Amanda was incredibly professional and very curtious. she took her time to show me the unit and she did not make me feel rushed. She gave me her undivided attention . not only is she a keeper. she deserves a promotion for representing your company so well.

John was great when he helped me. He was knowledgable and very thorough in his explanations to me. I am very happy with his assistance.

Great experience here, second time I've come back! Super easy for an out of state college student like myself

Amanda was so efficient and friendly.

This is a great location but didn't have the size I needed at the time. Amanda was every helpful and I will be recommending it to others.

John was awesome

Oh John was Great!!!

Amazing....I came in close to closing time and needed some help with a storage unit. Amanda went above and beyond my expectation in meeting my needs. Thank you for having such a wonderful and dedicated employee.

So far so good John was great with explaining

Great property and nice people.

Great location on the service road off 75 N & Collins. Good customer service too. Amanda is bueno!

John is amazing! Thanks for your help!

Amanda was so nice and detailed with each storeage facaility. Making my experience of renting a unit a breeze and less stressful. I appreciate all her hard work and dedication as well as pride she takes with providing excellent customer service.

Leslie snd amanda are awesome, always nice

I've been storing my items at this location for more than 6 months now. This location is convenient because it is right off the freeway. It is always clean and the access is easy. I recommend this Public Storage location to anyone who is looking for a place to store their items.

Amañda es bueno

Amanda was very professional and friendly.

Great service by Amanda. Always very helpful. I will stay a customer for a good while

Just wanted to give special thanks to Amanda for being so patient with me. Very nice and friendly service.

Very nice!!!!😃

Narissa was extremely helpful and nice.

Great job Amanda

Amanda was very friendly and fast it was a smooth operation and I appreciate the service

Amanda was very helpful

Good prices, good access. Amanda and the other people I have dealt with there have always been very friendly and helpful.

Easy sign-up and several options to chose from. John took the time to help me find exactly what I needed.

Jessie who is the property manager is very professional and shows full respect to customers. I am glad that I came to this location.