Public Storage Self-Storage Units at 2023 N Galloway Ave, Mesquite, TX

Pam is amazing. Professional, friendly and helps make the process of renting a storage unit quick and easy..

I had a great and helpful experience visiting the store on 2023 Galloway thanks to Pam. She was very helpful with quick and respectful service.

Ashley was fantastic helping me select a unit and walking me thru the online rental process. On move-in, Pam was also fantastic taking care of some remaining details. Great customer service! I have rented several times from this location and will continue to do so in the future.

I am sharing this experience anywhere and everywhere.I can about Public Storage. I rented a space on Friday, February 7th. The Person I spoke with was Pam who was very knowledgeable, and even helped me set up the app on my phone. We tested the same day. That evening I brought my stuff with the movers... got to the gate and could not get in. We sat and sat...I tried to get help on the phone. Could not talk to anybody in person. Instead, I got a text chat after being told to hold on. They came back finally and said that there was nothing they could do. The text ended. Luckily another person was coming up after a very long time. I had my stuff on the truck. The movers were mad so was I. I followed them in so I unload the truck. Unloaded and headed out at the gate. The same problem could not get out without the code. I'm trying to call again. And I get my account has been disabled or dropped.The same lady that let me in with her was coming back so we exit with her. I had to pay their movers an extra $50 for wasting their time. The next day I reported this to Ashley who was at the desk. She was very apologetic and gave me the number to call the district manager, Emily, I did. Got a voicemail but no call back. Ashley f inally called me back, says she heard from Emily and to give her regrets and I'll get a $30 credit. What the hell kind of service is this?? If you thinking about storage space, think twice about this one!! I need to get out of this as soon as possible.

Ms.Pam was the sweetest person i ever met,she was very helpful and nice customer service top tier I definitely would recommend this storage to any one who in need for space p.s they have the best prices too

Pam went above and behind to help my situation. She is great and couldn’t have asked for better help!

I want to express my appreciation to Ashley at public storage. She took me step by step through the rental process, answering all my questions with a smile. It's so nice when a person exceeds all expectations. Bravo Ashley! Bravo! 👍

Stopped by to get prices and see what they had to off on merchandise. Pam was very knowledgeable about everything!! Will rent here once I can figure out what I am doing. LOL

Great experience! Pamela was so helpful and kind throughout the whole process! Would definitely recommend.

I am heartbroken! My manager Pamela, was recently moved to 2023 N. Galloway from the 8939 E R.L. Thorton Frwy in Dallas. Talk about an amazing manager. She keeps her grounds clean and does daily rounds for any suspicious activity. If it weren't for her consistency in watching elevators, and floors in the high rise, via the monitor, I would not have known someone was in my unit. She immediately called me to confirm if I was on the property. When I said no, she immediately went straight upstairs and advised them to leave as she called the police. How can we get this amazing manager back? She if most definitely one of a kind. Public Storage, you are so blessed to have such an employee as Pam.

Lovely experience quick fast and easy. Enjoy this stay.

They locked me out of my unit with no notice. Payments were up to date. They won't answer the phone to let me know when I can get my belongings. I would advise against giving this location on Galloway any business. I also just saw that they locked me out AND charged my account for December.

Tierra was kind, upbeat, very professional. She desires a raise.

I been to different storage places but this one is the best Rebecca was so nice and willing to work with me cuz am a picky person and so patient with me gave me a storage the size I need and at a great price thank you

Great place and excellent staff (Tierra) was good at what she do had me in and out no problem people like her is hard to find. Thanks for making my visit smooth 🫡

Daniel made this experience nothing short of amazing. Extremely kind, courteous, professional, and very helpful. I’ll be using Public Storage again. Thank you Daniel.

Rebecca was sweet and helpful. Five stars for pleasant attitude and kindness.

Elevator is not working manger rented this nowing the Elevator is broke have heavy furniture that needed to use the Elevator

They were very helpful! And I got the best price as well! Thank you- Sandra You Rock !!

Sandra went out of her way to get me signed up on a Sunday. She did a walk through to make sure that everything worked and I was happy. You need more employees like Sandra. 👍

Great customer service great storage space my first time ever having to use a storage if I had to choose a place to store my things again in the near future it would definitely be this place public storage thank you for everything Ms Sandra

Courteous, kind people very helpful. The Facility on Military in Mesquite is the one Im speaking about. The Mgr. she is very helpful and friendly. That's what you need to see? Youre already hot tired and hating to move, so its good to get somebody that dont mind you asking a question? I dont want to spell her name wrong so I'll say Ms. Tan. If you need a unit stop by, check them out.

It is OK 👍🏼

My name is Tarreq I wanted to take a moment to express my sincere gratitude for the assistance you provided me from Jenifer is so amazing and helpful

Very professional customer service by Tierra she help me get the right unit for a good price,thank you

The lady that helped me I think her name was Tierra. She was very nice and sweet. She helped me get a storage unit with no hassle.

Natalie helped me with my rent hi payment

Tierra was perfect. I really appreciated her customer service.

Tierra was very helpful she fulfilled all my needs.

Excellent service. Sandra helped us around the property, answered all of our questions, and had a superb attitude from start to finish. Would definitely recommend to friends and family. Public Storage is the way to go for our storage needs; Thank you Sandra!

Incredibly unhelpful when signing up for unit space. Couldn’t answer any basic question in regards to wether insurance is mandatory, how to navigate app, or how much to expect to pay after 6 month promo is over. Will cancel after deal is done.

Thank you Sandra for being so helpful in helping me obtain my Gate access even though my storage unit is at the military location.

They don’t care about your belongings and have horrible customer service

Place is way too expensive for the lack of convenience. Plus they are trying to charge me an extra month. when I moved out on the second. There are much better and cheaper places in Rowlett

I would give this place 0 stars if I could. I rented a unit online when I started to move in the property manager said I couldn’t that those units were under maintenance. She had an attitude and didn’t want to give me a refund, she said to dispute it with my bank or call customer service. I called customer service but on hold with no answer. Beware of online purchase.

Amber is awesome extremely helpful and understanding.

From one month to the next it rose $120 bucks without prior notice ...

Thanks to Natalie for helping me renta a space .

Public Storage is trash… They constantly go up on rates for units and at this location there’s NEVER anyone in the office to help you. Wouldn’t recommend and wouldn’t rent again

Customer Service SUCKS!!! First, you can't never reach the attendance. Never available to answer your important questions. Instead you get a machine asking you to leave a message. Three days later you get a call back. Second, they give you a discount on your first unit, but since the attendance wasn't available to assist you, you pick a unit that's to small. There goes your discount for having to change into a larger unit. Now you're having to pay almost double the rent!!! Never again! I would not recommend using this storage facility to any of my family, friends, nor ANYONE PERIOD!!! DO NOT USE PUBLIC STORAGE FACILITIES!!! THEY ARE A RIP OFF!!! Especially the one at 2023 N. Galloway Ave., Mesquite Tx 75149

Hours of operation not accurate.

After going to the Public Storage location where I rent a unit and finding it closed, I was told by Jessica on the PS Customer Service line that the payment could be made at any open location. I went to this location to find the door locked. When the associate returned, she said she couldn't access cash payment. After previous issues with unauthorized AutoPay being authorized on my cards, I ONLY pay in cash.

When I say I had the best experience and best customer service experience today 9/30/2023. Shawn thank you so much.

As a formal public storage employee ,I would like to say Liz help me out and done a awesome job.

Very secure place to keep items safe , thanks!!!

I needed a storage and Liz was very helpful but failed to tell me about an external charge that I was hit wit the very next day!!!??? Sucks I had to change my reweiw because who wants to pay extra when not informed about it!!!

Liz is the best

Perfectly adequate and clean storage facilities. Unfortunately, the customer service of the employees is severely lacking. They have a poor attitude, are rude, and seem like they would rather be anywhere else. Thankfully, there’s no need to interact with the staff most of the time that we come here. Prices are okay.

I really enjoyed speaking with Jada loved the environment as soon as I walked in from her beautiful smile to her customer experience, she went above and beyond to assist and it smelled amazing in the store by the way. I will definitely choose this location moving forward.

Great experience! Liz is the best will get you taken care of!

Easy access, nice and clean.

Was charged for an entire month after vacating on the 2nd even after I was told I wouldn't be charged then was told I would get a full refund only to be refunded $12 for the insurance only called and was transferred over and over then was told I would not get my refund so when I asked if I'm being charged for the month then I will use the unit for that month just to be told I can't do that because I already vacated if you have to use this place do not set up automatic payments or better yet find a better storage facility

First time coming here and Liz took care of all my needs. Very friendly and found the space I needed.

Tierra was amazon

Tierra has great customer service

Nice helping

Angela had a great personality and awesome costumer service

Angela was wonderful and made the process very easy

Great Customer Service… I recommend this place if you want you belongs to be taken care of and at the same time receive great customer service.

very bad organization the employees do not carry out the cancellation or termination of the contract and then come the late payments caused by themselves.

I was charged the following month after I moved out of my storage unit and I've spoke with four sets of people. All of whom promised I would be refunded within two day's. The first person I spoke with told me that on the 3rd of this month. I don't know how to get my funds back if everyone keeps telling me the same thing?

Pam is awesome! She did not rush her services with helping me out and found me a great deal in the process.

Trena was really helpful

Pamela has been a great help to me and has madeall the app work

Pam the property manager is an earth angel. She basically saved my life!!! I was having so many problems that day with every aspect of my life and she was able to get me a discount & got me in a unit with enough time to get all my stuff unloaded and my uhaul truck turned in! She is my hero if there was a way to give a 100 stars 🌟 I would!!!

I HATE THIS PLACE! Since the Public Storage takeover, this is the WORST place to have a storage room. I've never been so dissatisfied with a company in all my life. If I was able to move all my stuff out right now I'd absolutely be gone! And that's saying something because I've had this storage room for almost 20 years!! 👎👎😡😡

Pamela was great helping us clean up a mess. She totally is the best. Thank you

Diana was very attentive to our needs!