Public Storage Self-Storage Units at 1743 Commerce Dr, Mansfield, TX

I will start by saying the staff I have interacted with has been polite. However, the reason for the low review is because their cost are insane. I started my unit at around 80 a month and now its at 150 and I've had it just over a year. It recently jumped from around 100 a month to the 150 a month and that to me is insane. I need to look around and get away from public storage I think as there is no reason it should be going up that much.

Danielle was professional and a great help!!!

Stacy at the Commerce location did an amazing job. She was kind, informative, and very helpful. Highly recommended.

Stacey was so very helpful!! Excellent service!! She was very knowledgeable of all my questions! Great place!! Thank you!

The experience with Stacy and David was everything that was expected. They are a great team together

I got the the smallest unit at first they were helpful and I explained I had my own lock, I was told that they provide one. That was an unexpected charge of 20.00 then I was told it was mandatory for insurance an additional charge of 15.00 I went from the cheapest to over 45.00 a month, which I couldn't afford but it didn't matter to them. In January this year I started getting texts, calls and emails that I needed to pay my bill, I explained that I was homeless and I didn't have any more money. They didn't care just kept hounding me. I kept leaving messages on the managers VM no return calls. In the unit was loads of stuff that I could always replace except for the memories and a few other things. But it's just stuff. I was informed that they were auctioning off my stuff. That my bill went from past due 90.00 to way more. The sold stuff for 160.00 and I got a bill collection notice for past due charges of 135.00 I said good luck with that, I'm homeless. I lost my husband last year my house and my stuff. Clearly what they could have done was say sorry. The only manager who reached out to me was because I posted this review on the wrong location. She was kind and apologized. I removed the bad review from her location. I will never use this company again.

No one answered when you tried to talk to the storage manager. There are no carts to move items. Nobody around. It's scary. Many floors.

Stacey was amazing and was able to meet my needs! Would highly recommend her and this Public Storage!

UPDATED UPDATE: (3/28/25) My two previous reviews are below if you'd like to follow the progression. After the 40%+ rate increase from $103 to $144 for my 10x15 unit I went to the office with the intention of cleaning out my locker and either squeezing it into my home or finding a new facility. Stacy was very helpful and wrote someone requesting an extension at my same rate. It was quickly approved so January through March remained the same. I went to the office again yesterday (3/27/25) and tried to get another extension. No dice. What really surprised me was the advertised rate for a 10x15 was only $82 on their website! However she said they couldn't do it. So I moved into a 10x10 unit which was advertised at $33 on 3/26 (the night before) but was now at $66. Furthermore, I couldn't transfer my account - I had to close out my old and start a new one so they could hit me up for another $29 fee. After spending over 2 hours moving my stuff by hand (they don't have those dollies anymore!) I discovered I still have plenty of room left over in the 10x10. Next time they pull their we-screw-our customers-every-chance-we-get crap I'm going to move into a smaller unit or off the premises entirely. Last but not least, every time I go there the app won't work unless you update it again, and once you're inside it doesn't hardly work at all. What a joke. UPDATE: Three months ago I was in love with this company. I had read reviews stating they'd raise my rate quickly but didn't believe it at first. Now here I am 3 short months later and they are raising my rate from $103 to $144. That's astronomical! I live off my Social Security and have very limited funds. I considered moving my stuff into a smaller unit, but now I think I just need to move to a different facility. I had mentioned my concern about the rate increase when I signed up but was reassured that was not true. IF YOU SIGN UP WITH THIS COMPANY, PAY ALL YOUR BILLS ON TIME, YOU WILL GET A SUBSTANTIAL RATE INCREASE! Look elsewhere - there are many options out there. (Three months ago, this was my review) This is my first time using a storage facility and I was a bit apprehensive, but there was no need to be as the whole process couldn't have been easier. The staff at my location was very friendly and helpful.

Great customer service! Thank you so much for your help Stacy!

This was an amazing experience! Stacey was very kind and helpful! Would highly recommend!

Great customer service very helpful clean environment. Will highly recommend this public storage to all my colleagues

Place is clean and secured. Did me right by giving my rate cut in locker when not same size that was advertised. Would recommend.

Terrible cell signal so the gates and elevators take a long time to open. The hours for the office are not listed anywhere! I stopped by during business hours, and there was no staff, the doors were locked, and the lights were off; it was before 5 PM on a weekday. The staff put a lock on my unit BEFORE speaking with me about it and did not inform me of the combination for the lock. I will be cancelling and moving my belongings to a different storage company immediately.

So Ms. Stacy is a wonderful and kind person, she was also so wonderful and pleasant to be around and I will never forget her she really and truly helped me out tremendously all the time. Please give her a raise also or promotion.

Great service from Stacy! Thank you!

Nyia was absolutely fantastic and the storage is great. Love this place.

Nyia provided great service & was very kind.

Katherine and the other girl was so helpful today. (I’m so sorry I don’t remember her name!) we had got 1 storage unit and then realized we needed a 2nd one on the spot. The process was seamless with them even returning the locks since we had our own. Given the fact you unload inside the building makes moving so much better especially with it being cold and rainy the day we do it! Thank you ladies so much!

Had a great experience with Erica, she was super helpful and friendly. I walked in and set up a storage in less than 10min with a great low price.

Stacy at Mansfield was super helpful. She showed me around and explained in detail the various options I had. She made sure I understood everything. She is very helpful. Thank you Stacy

Staff was friendly and helpful!

Stacy is the best and Catherine is awesome, they have great and prompt customer service. Any issues I have, they are very precise and knowledgeable. I definitely recommend this location.

I’ve been renting here for almost 5 years. I went from a smaller unit to a larger one. Rent started at 183 for my space back in February of 2023. My price changed to $339 but nothing changed about my unit no extra perks nothing. During move out if you pay for the full month you don’t get any money back. They no longer have any carts and no light inside my unit. Do not recommend. This space was extremely high considering there are no accommodations like the carts etc.

Excellent service, very helpfull. Erica,Stacey and Catherine excellent

Poor first impression….Showed up at 19:30 to move in. No one is around at the office. Says in the welcome email that move-in hours are until 2100. Elevator won’t let us punch codes in. Thankfully the Bluetooth thing works. Says my unit is on the 2nd floor, but I can’t access the 2nd floor. So I reach out to the chatbot on the website to try and get ahold of someone. It gives me an after hours number to call and that number says it’s closed until the morning….soooo why is it an after hours number???? Another customer was left just as confused as I was, as she was trying to move in as well. We were left with no direction. Unless there’s moving carts on the 2nd floor that I couldn’t access. Couldn’t find any moving carts either. Now I have to wake up even earlier, so I can access the online help. Hopefully get this & moved into my unit before I am required to be at work. Definitely not the best start.

Katharine and the entire team were great from move in through move out. It's a clean and secure facility.

Katie is awesomee! Fast and happy service!

Clean storage and the best customer service I've ever had at any storage unit Katherine,Stacey,and Erica keep up the great work y'all are definitely a great asset to the company 🤗Fast,Friendly,and Knowledgeable

Katy was very helpful with getting me set up on my 2nd storage space. Very smooth transaction.

The folks here are nice enough, but COME ON! The lack of carts is asinine - and they've supposedly been "on order" for over a year now because people steal them (not sure I believe that, my last storage place had the same six carts for years). I agree with other commenters that this place has gone downhill since it's been Public Storage. It was better maintained back when it was All Storage. They don't light the parking lot at night anymore. The vehicle exit door in the drive-thru building has been broken forever. The units are "climate controlled", but barely. Rent increases are frequent. Not happy but my remodel is winding up and hopefully I'll be gone soon. Public Storage would not be my first choice if I need storage in the future.

Jon was very helpful in finding the right space for us. I highly recommend this facility. Please ask for him if you need assistance.

It has gotten bad since public storage took over. They are raising my rates every few months and there are never any carts even when the building is empty or first thing in the morning. I’m going to start looking for another storage company.

We've been renting here for about a year now and this place continues to go down hill. There are never any carts and the elevators have problems on a regular basis. Definitely not worth it unless you're on the first level. Parking inside to load/unload is always full unless you go at odd hours. I recommend going somewhere else.

The place is clean, and by clean I mean desolate. A few of my concerns:(1) “Climate Controlled” storage… if by that you mean regularly 90+ degrees inside. The only thing kept at climate control is the office. (2) Poorly lit inside. While the hallways and the numbers above each unit are decently lit, the inside of each unit is 100% cave. You’ll get no light help from the hallway, no hookups or even a place to hang a battery operated light. Nothing. (3)Security: you’ll need to enter a randomized 10 digit code to get in the building, to get up the elevator to get down the elevator, to get out of the building. Making a couple of trips between the car and your unit and you’ll be more than mildly irritated.Especially if you have others with you needing the code as well. (4) To cut their costs they’ve basically ended customer service. The front office is for sales only. They are no help for current customers, the only way to get help is to send a request through their website, which you may or may not get any help from. If you do it’ll likely be 2-4 weeks before you see a response. There is no help number for customers. (5) hours of operation: it’s frustrating that I can only access the storage facility between 8am and 9pm. And don’t get caught inside after 9. That’s when the automated system starts to lock you in and you have to use the emergency exit to get out. (6) carts: at any given time there are maybe two carts available for a storage facility of a few hundred units. They either refuse to replace them regularly, or they just keep getting stolen. Either way it’s craptacular service. You’ll keep your local area monopoly for a little while, but eventually someone will come along and take all your customers by offering an actual service we can work with rather than just taking our money and crapping on current customers. Update: still a garbage facility. Now actively seeking alternatives. No carts available on the property. Also had a break-in that destroyed everything inside. Told the staff and they said yes they were aware but not telling customers. Also no word on if the culprit was identified or if any action was taken. Filed a police report but unlikely anything will come of it.

Michael was super helpful getting us taken care of with our move today!

Vanessa provided outstanding customer service and was incredibly helpful.

I love the people that work here. Public storage as a whole is very disappointing. My rent more than doubled in two years. As far as the facility the elevator is broken some times and there are never any public carts for use. If I'm paying $364 a month where is the extra increase in rent going? You people should be ashamed of what you are doing to the customers that continue to pay on time and keep paying. No reason my rent went from 170 to 364 and facilities are substandard.

Great experience

Great experience! Very nice and helpful. Shahzad and Stacy were great!

Excellent work by Stacey & Shahzad, consummate professionals 👍🏾

Units are clean, secure, and spacious! Staff is kind, informative, and helpful. 👍🏻

Good customer service. Thanks for the help.

Total professional

One cart for the entire building. 1,000 plus rental units and they expect everyone to share one cart. Also, elevators are a huge PITA to operate. Elevator door closes 5 seconds after it opens.

Fantastic customer service. The lady at the front answered all of my questions and was most helpful in getting me set up with my storage unit.

Came in today with questions about renting a unit, Tina and Stacy were fantastic and we able to help me with everything I needed, Looking forward to renting with this location in the near future!!

0 customer service. No one on site. The only "support" they offer is a call center that tells you just do everything on line and review the website for your questions. Definitely not how I treat any of my customers.

Elevator out of order / bathroom non existent / no one available at front desk during office hours.

Customer service was super friendly .. and very helpful.. Ms Stacy was awesome..

Stacy and Mark did an amazing job!

Great service but needs more trolleys in second unit. One cart is not enough when three renters are dropping off things.

Awesome customer service - Stacey is GREAT!!!

Stacy made it so easy and quick for us to get a unit. Great experience !

Christina was very helpful

They raise your price Alot and dont notify you !!

Brittany Dufoe was very helpful

Experience was super quick! Stacy was amazing from the day I walked in to look at storage until I rented the unit! Highly recommend!

Jon was very helpful and professional, great personality!

Stacy was great!!! Made the process super easy for me.

You’d think with all the rate increases we could get more than 2 carts. If there’s more than 2 people at the same time as you you’re out of luck.

I highly suggest you don’t move in here. They send a rate increase notice every few months, the first time they’ll let you appeal it and win. I had just moved in only a few months before. Then they deny all other appeals even though units are renting for way cheaper. It’s their way of getting you in and then screwing you. Thankfully no contracts so I was able to move out. I can understand raising the rent after each year but thought every few months was excessive. Also, they hardly ran any air, climate controlled was a bit of a stretch, it was so hot even in cooler months with no air flow. The garage door to get in never opened with the app, and the exit garage door you had to get out and manually push the button, it never worked. Absolutely no service once inside the garage doors and especially in the units. There were only 2 moving carts for the entire place, that’s if you could find them. This was the only place I could find climate controlled availability so if you’re in the same boat I highly suggest you keep searching.

The team was extremely helpful and friendly. Prices are very reasonable.

Great customer service, well kept and secure for storage. I feel completely comfortable renting my storage unit.

The property is extremely clean and well maintained. I always felt safe no matter what the time of day. The staff is exceptionally nice and well informed. They went out of their way to make sure I had the best options afforded to me. I moved 20 miles away from Mansfield but chose to keep my storage where it was. Thanks to Stacy and Christina, they are the BEST!!!!

Jump in prices is ridiculous Public Storage took over. Preferred it better when it was All Storage.

Every staff member has been super friendly since I started renting a unit. Overall, the inside is clean and there are restrooms available in parts just in case. Elevators are large and keyless entry for them is working now. The only complaint, and this could be people taking them, is that the flat carts seem to be mostly missing. I saw several when I first got a unit and moved stuff in. But recently there was only one cart. It would be nice if they were able to add more, but I'm not sure how they would keep people from taking them if that's why they are missing.

Best service ever!!! Stacy is the best, she was able to help me find the right unit for all my stuff.

Clean and well run Stacy was a great help… coming from a dallas public storage to this one was 180 degrees difference… this facility has carts and the other folks hear return them. The whole place is kept ship shape and I feel safe storing my stuff here.

The receptionist is wonderful and helpful

Actually pretty nice and easy but the fact that with all the unites they only have 4 of the dolly things totally not cool.

Stacy at the front office was such a pleasure to deal with. I had never rented a storage unit before, and she walked me thru the entire process quickly and painlessly. She showed me how to get in, where to park, how to access the elevator, and how to exit the building. She showed me a typical unit for the size I wanted, which was conveniently close to the elevator. I ended up renting that one. All in all, it was a positive experience!

Stacy was extraordinary and really helped me with my first time using a storage facility ! Made it very easy

So far so good.

DO NOT USE THIS PLACE!! This place is terrible. The elevators are extremely slow and you have to enter in a code every time you use it. Also, only one elevator works the other is broken. there are two buildings as well. One building is able to be driven into the other is not so if you’re in the back building there is no AC for your truck or move like the main building. I was talking to Chase M from the Public Storage website I told him that I had movers waiting for 30 minutes because my unit was unfindable and I wasn’t able to talk to the front office because they were closed. I called the number at 9 and they didn’t get back to me till 1 o’clock. I asked for my money back for the movers having to sit I was denied. Also, when I talked to the front desk lady, there was nobody in there and I asked her why I wasn’t receiving a phone call back and she told me that it was super busy and yet she was on her phone texting. They care more about money than customer satisfaction. First and last time I’ll use this place.

Stacy was extremely awesome and gave us a well detailed tour of the property. The facility is very clean and maintained. We highly recommend this facility for all your storage needs.

Very polite. Very informative on all my questions.

Stacy was a very helpful and kind person! Love that type of people!

Perfect place to rent a storage unit and very clean. Very friendly and helpful staff.

It was a pleasure meeting Ms.Stacy. She takes great pride in her work, from working in the office or just cleaning up. She always has a smile on her face to brighten up anyone day. Thank you Ms.Stacy ;)

Excellent speedy friendly service also have good supply of packing materials, clock and equipment

I am very satisfied with the service that provided of Ms. Stacy

Stacy was awesome and very helpful!

Awesome place

Stacy was very efficient. She knows every single thing and makes the experience wonderful.

I am moving my stuff as soon as possible. Under this company they will cut your lock and expect you to replace it if you are even close to being 15 days late. There is no understanding even if you were on time for an extensive amount of time. Management is nor in the building during office hours and calling only leads to voicemail. I do not recommend it's overpriced and not worth the hassle.

awesome service from Stacy

Avery she was very friendly, helpful. Explain everything to me she put me at ease, and her smile was so genuine and warm. Welcome me she was excellent. I gave her 10 star if there was a ten star.

Awesome customer service! Copious amount of assistance and extravagantly clean and friendly. Ravishing young ladies at the front desk.

Awesome.

Alex and Nae are awesome. Thanks so much for your help today

Stacy was a phenomenal person

My review is specifically for one of the employees, Vu Ha. Vu was extremely helpful to me and accommodated my request to ensure that I was a satisfied customer. He went above and beyond! Thank you!!

A Extraordinary facility, kept very clean and the staff is very friendly and very helpful the manager Stacey is very wonderful and very helpful will be doing business from now on . P.s would be really nice to have a soda machine in the lobby for tenants who are here working for hours at a time

Buena atención al público limpio

This place has flooded 3 times now since I've been here. They claim someone propped the door open but there is a huge gap under the doors that a simple seal would fix. They never try to fix the problem. If you're on the first floor beware.

Les is always extremely helpful and knowledgeable. He makes sure you have every bit of information you need and feel comfortable before you leave. The facility is always clean and kept in good condition.

Agent Mr.Les, was very friendly and Provided customer service and was very helpful a place to store your furniture or if you’re moving and getting the storage Super clean And yes they do have climate control.

I have had a unit for a year, though I have had to transfer to bigger units 9ver that time. Les in the front office has been the most help each time. He has truly made my experience worth it. If you need a unit, go see Les.

Les was extremely helpful and answered every question my family had. He made the onboarding process painless and fast, even while he was the only one working! Highly recommend this location.

I have been trying to reach someone at this location since 4/25. I have two units. I was asked by Public Storage to relocate my items to an adjacent unit because of upcoming construction. I called to confirm I'd be there the morn of 4/28, based on a convo I had with the Prop Supervisor 4/25. I even took 1/2 day fr work to get it done. No one showed up to the office to help with paper work. No one showed up today, 4/29 either. I've called Customer Service twice, sent emails to Corporate, and even reached out to a LinkedIn employee. No one has called me back. I can't move things by the deadline of 5/1 if no one is on the property to do the transfer. This location at 1743 Commerce in Mansfield, TX was acquired Dec 21 by Public Storage. I have a feeling they fired the former All Storage employees or let them go. This is highly unprofessional. PS' recording says they value my business but apparently not. I'm paying on TWO units. If any representative from PS see this, 1) check the 4 voice messages I left, 2) and call me to get this resolved!!!

Climate control, great prices, you can't beat that. Highly recommended.

Great storage space available. Indoor storage climate control & great security. Cashier friendly. Great price 👍