Public Storage Self-Storage Units at 4900 State Highway 121, Lewisville, TX

Went to purchase moving boxes for a client today. No moving boxes in stock. Second time this has happened. If you're looking for boxes, I advise calling ahead.

Such a smooth experience! Jonathan was extremely helpful and understood our needs and found another space that was cheaper than the one we originally reserved! He answered all of our questions, showed us the different storage units, and the entire process was simple. Great onboarding experience and even saved more money along the way, thank you!

Jonathan gave me excellent service. Explained everything to me, was very patient with me. My 1st time renting a unit. Facility is very neat and clean. Feel very safe and comfortable coming and going here. Great sale too.

I have utilized this public storage multiple times and have no complaints. The staff is always helpful. This location is especially convenient as well.

Excellent, superb customer service. Very pleased

Great Prices and Jonathan was extremely helpful

Been using Public Storage for years now and have always had a great experience. Jonathan assisted in transferring from unit to the next and was a simple process. My go to for storage needs.

Worked with Bailey who answers all my questions and helped me pick the right unit

Johnathan was quick with helping me find the correct storage space I needed. 5 star service indeed. Very friendly and knowledgeable.

Johnathan was a great help 5 stars!

I am currently sitting in front of the office during their regular business hours. There is absolutely no one in the office not is there a sign up saying when they'll be back

Awesome service. Johnathan helped me with an issue on my account and was super friendly. Highly recommend especially The Colony location 👍👍

The phone number does not connect me to the location. You just get a run-around like some third world country business. Can't talk to anybody! Whichever executive decided to remove all human contact from the phone recording ought to be fired.

Nice and cleaned

Would recommend this Public Storage. Staff is always kind and helpful. I kept my belongings here for about a year and never had issues with anything. The building is always clean!!!!

The employees do not know the policies of their business. They make everything sound great. They fail to inform you that you have to get notice to move out even thought the app lets you schedule same day. They do not prorate you for a partial month even when you are told they allow it at move in. When you do business with someone for years, you expect better. Every time I have encountered an issue during my time here the staff have been unable to help resolve. DO NOT RENT HERE! There is better service at lower prices right now the street.

Jasmine was incredible and absolutely deserves a raise or promotion! She went above and beyond to create a seamless move in for me, extremely accommodating, professional, kind, helpful and impeccable customer service! Thank you for such an incredible public storage and move in experience!!

DO NOT RENT SPACE HERE We had to sell our house and move into an apartment due to my husbands health. Obviously with the struggles we are on a tight budget while he gets back on his feet. We put most of our furniture in the Public Storage. I shopped pricing and picked a unit on the 3rd floor way in the back to keep it affordable. We had movers get it all in there as we can’t lift that kind of stuff. 4 months into it PS informs us they are increasing our rent by 30%!!! That is a lot to us. I could understand 5 or 10, but 30 after the fact. I offered to sign a 12 month contract to keep it at the amount we signed up for but they said no. We will pay them $700 more over the next 12 months than what we budgeted. It would cost a lot to rent a truck and hire movers to move it again so we are stuck. Do not rent from this greedy corporation. Pick a mom and pop storage facility or anyone else. Public Hostage really knows how to screw the community.

Rates are reasonable, controlled climate, and very clean… Staff is helpful and professional especially Jasmine she made sure the whole transaction went smoothly…

Jasmin is the best! Very knowledgeable and helpful! Public Storage is lucky to have her. Will recommend to friends and family.

They were super helpful

Your introductory price will only be valid for a month. They will then raise it exponentially especially if you’ve been in the facility for over a year. They are greedy as can be. Use Public Storage at your own risk but I’d recommend using a different facility. My introductory price was $69.00 which was a good deal at the time but they’ve “bait & switched” by doubling it since. Now they’ve sent me a notice to raise it again to $168.00!!

Exorbitant price increases and no services. In just over one year our rate has more then doubled to $500/mo. Moving to extra storage for only $115/month. On top of that we have trash and such to dispose of. Their trash is locked up with the threat of $10,000 fine OR a $200 to $300 cleaning fee. Store else where at a fraction on the cost.

Jasmine was so nice and patient. Very knowledgeable and explained everything.

I stopped in to look at a renting large space. The facility was nice and clean. But the real shining gem here is Jasmine! She is amazingly friendly and very professional. Jasmine is the reason I will be renting space here!

Almost wasn’t goin to rent until I got assistance from Jasmin! Definitely an asset to the business, she is! Nice location also

I went to help my son-in-law move out of his unit. The manager was off, and the office was closed, but it did not stop the manager from coming out to harass an African American man and his family. My daughter and I both recorded the transaction. I contacted their corporate offices more than once, but they did not care and refused my offer to send them the videos from my iPhone and my daughter’s iPhone.

Local Management is hostile and unprofessional. Iness than a month there were gate issues at least on 3 separate occasions resulting in the gate being left open and anyone being able to come in and out for days at a time. One such incident where I was locked inside with my son along with several other clients. One of those clients knocked on the building until someone came and seeing as how we were trapped until after hours on a school night with children. The door to the kiosk was locked from the inside the gate access and the number on the gate and in the app did not have anyone working during those hours. Someone came out and open the gate while screaming at all of us. Left a voicemail on customer service that night and got a call back the next day by somebody who rather than apologize immediately became defensive and hostile. I asked to speak someone else she said I'd have to call back I did and apparently she was the one who answered because I was immediately hung up on. I called back again someone else answered and said the person I was talking to at just left and there was nobody else to talk to

Excellent service at this location! Jasmine was very Helpful!

Great service, very clean and neat. Bailey the manager is wonderful. Love the place!

Jasmin at the 4900 hwy-121 location was extremely helpful and knowledgeable of her job. She was and patient and explained all the advantages and disadvantages of each unit size.

Jasmine is amazing great service, great energy and definitely was helpful. The facility was cleaned and very well organized.

Thank you for the rent correction I have deleted my previous review

Jonathan was a real help ! Cool guy and nice attitude.

Jonathan provided great customer service, and helped me get a storage within minutes. The process was quick and efficient. Highly recommend!!