Public Storage Self-Storage Units at 601 North Stemmons Freeway, Lewisville, TX

Cindy at the rental office was very helpful nice. I was working on the A/C and she showed me to everything I needed.

Cindy the manager is awesome! Very personable and helpful when we had an issue

Cara was great!

THE WORST. Spend your money somewhere else! After getting a notice that I must relocate my 10x20 due to the property being renovated, I reluctantly got another space w public storage at a different facility. Not to mention their building had a leak and we had to throw away lots of valuables from water damage. It has been, and still is a nightmare. Paid $300 in rent, paid for a U-Haul, paid $150 an hr for movers. Overall I spent over a grand with this move, that was NOT by choice. These people did not care on single bit. They did not care how badly they inconvenienced everyone, or the expenses we had to endure. My belongings have only been there for a total of 9 days and they are calling me saying I owe another $175. I asked to speak with tewana who is the district manager and she never ever returns anyone’s calls. This place is a joke. Please spend your money some where else.

Cindy was awesome. Will be back

Cindy’s got a nice sense of humor!

Ms Cindy is awesome I had left a tool out the door and left , she had seen it and held onto it until she saw me this morning. Thank you so much Ms Cindy. Since I started using this storage unit Ms Cindy has always been so nice and helpful. She goes out her way to say hello and to make sure that we’re doing well here . Thank you public storage you have an amazing person on your team.

Cindy is wonderful

If i could give more than 5 stars I most definitely would! Miss Cindy was very helpful and kind! Made my storage transfer quick, easy and hassle free. Definitely recommend speaking with her when you go to this location!

Cindy, provided clear communication and attentive care. I am thrilled to be a customer. Cindy's dedication to providing exceptional customer service has made my experience truly remarkable. She consistently ensured that I was well taken care of during the two weeks we worked together. Cindy's diligence in clarifying information and reiterating requirements was invaluable in helping me understand the necessary documents. I am grateful to Cindy for her clear communication and attentive care throughout our interactions. Her professionalism and commitment to customer satisfaction have made me thrilled to be a customer under her care as a customer at Public Storage...

Cindy is awesome!! Just the best!! Outstanding customer service!!!!

Rat urine and feces at several different locations. It's disgusting

Great customer service! Miss Cindy was very helpful and always friendly. She helped me get the unit I needed and walked me through everything from my phone because her system was down at the time.

I would give a zero if that was possible. We were there loading and went over the closing time (just busy and didn't realize) and got locked in. It's impossible to get out. There is no number. We called and took forever to get an actual person on the phone to work with. Then we moved out on the 1st and they did NOT prorate and charged us for the whole month. Okay, if that's the policy, my bad. But when I called to speak to them to see about it the lady was so so so rude. Speaking to me in such a condescending voice. I told her she was being so unkind and she said I cussed at her. I don't cuss. It was just such a terrible experience. Will not recommend, will not use again.

This is not a good place to get a storage. I got a storage November 7, 2022. Only 4 months later I received a email effective May 1, 2023. I always thought that once you get your price locked in online that would be your price $50 increase already. I went up to local office to speak to someone. It was a new employee that was caring however the lady that was training her was very rude and I could hear her talking loud cutting the new lady off from the back area of office oh their is nothing we can do about it and then I knew that she could care less. She said that I needed to talk to someone at the #1800 and pretended to put in the computer a request for someone to call me within 24 hours. How about before I could return home I received a text not from a phone number but 6 numbers like many businesses use now. When I tried to call myself they recognized my phone number through automated system. After holding on forever someone just picked the phone up and layed it back down and eventually hug up on me. I then I tried to use Chat to speak to someone. Chat keep telling me they don't understand and then put up a message they were having technical difficulties. Then shortly after I received a email this time and it said there is nothing they can do about it. Called my local office again on 3 different times no one answered because they can tell who is calling by your phone number. I would not have never ever rented a storage from Public storage if they had been up front and said that your price will increase. In the past when I used their service I had no experience with a price change. At least they could pretend to care, but they let me know personally that they could care less except it or leave. I will never refer public storage to anyone. By the way while talking in the office earlier yesterday the trainer employee slip up and said it might be a year before another increase. Who wants to do business with a storage place as such. Please take your business else where. I must say the young lady that works there on the weekend is always professional and caring. In the past I always have dealt with her, because I always come on weekend previously. That's is why I thought by mistake that all of them were professional and caring. Wrong!!! People please use a different storage facility so you will not spend extra money relocating. As of January 27, 2024 I moved out completely because they increased their price again effective February 1st 2024 t he price is $250. I will not advise anyone to use this storage place. I have never been late on a payment and they still continue to raise prices.

I ended up renting an outdoor unit for only a couple of months between moves, and the process as well as payment was extremely easy and I was able to make sure everything fit snuggly within the 10x10 unit (which is surprisingly A LOT more room than I thought with how much I have!) And the front counter was super helpful when I needed to cancel my unit after the move. The experience was honestly the best I've ever had while using a storage, and I would definitely recommend this location for your security of your personal belongings! 10 out of 10 would use again!

Cindy was amazing and funny! She was very patient with us. Thank you.

Cindy is absolutely amazing. We enjoyed our time storing here.

Cindy at Public Storage was so great to work with! She made us feel welcome and took great care of us when we arrived here in Dallas! She went above and beyond to make sure we had what we needed and it was so appreciated!

The manager was helpful with my needs to day made my life easier

The manager was incredibly helpful with some additional storage arrangements that really made my life so much easier! Thank you!

The property is clean and well serviced but what really makes it better than any others I’ve been… is the property manager. She’s very easy to work with and seemingly always available. She’s one of the reasons we’ve stayed so long. This facility may not be the same without her but its great as it is today.

Not going to be here anymore, price went up $22 in a month

From my experience , This am Excellent location, Cindy the manager is amazing. She has been nothing but nice and helpful ever since I rented here.

Hi, good service I ❤️

Cindy is a great manager. Unfortunately Public Storage raises the rates to much. Cindy does everything in her power to keep you here. But Unfortunately they don't give her enough power to keep the rates affordable.

Cindy was guardian Angel I was sick and Transferring units. She helped me so much. Kindness was the blessing I needed.

Amazing service. Miss Cindy is incredibly nice and helpful. Prices are very good right now. I would recommend this place to anyone.

Great experience at this location. Cindy made it super easy!

Heather was great with helping me add a parking space on to my pre-existing storage rental. Super friendly. Answered all my questions and had me on my way in no time.

The lady was great and help me with a speedy set up. It was a great experience

Lisa is the greatest ❤️. She goes beyond my expectations. Love her.