Public Storage Self-Storage Units at 601 North Stemmons Freeway, Lewisville, TX

Excellent customer service, Brice helped my move out go smoothly. Explained everything in great detail.

Shannon helped me look around for a unit. She was super friendly and very helpful with all my questions. She went above and beyond to make sure I was happy with my unit!

Shannon was awesome with helping me with my account and very friendly love to see good people

Jan 2025- Rats RATS RATS. Office hasn’t responded. Not returned my calls. 4/18. - still loaded with rats!!!! Rat poop everywhere. Removing all our things this Sunday. DO NOT RENT HERE.

I needed help with some prices and Shannon Pearson was AMAZINGLY patient! I don’t know who this new chick is but yall better not fire her. Exquisite customer service FIVE STARS!

Terrible experience. I have had the unit not even 2 weeks and my unit has been infested with rats. The smell is horrendous. I tried getting reimbursed for the month (seeing it’s the 1st today) and they refuse. There is no way I can continue to keep my things here. Rat urine is toxic and poses a risk of disease transmission, which can cause serious illness. We heard and SAW Rats running in the ceiling. Do NOT keep your things here.

Rats jumping out everywhere! It sounded like hail outside due to so many running in the hvac system. I’m shocked the health department hasn’t shut them down due to the smell and rat droppings all over the hallways and inside the units. Insulation ripped all through the halls, it’s infested….

The indoor facility is Loaded with rodents! It has a horrific odor that must be from the rats and mice! We saw three rats running on the rafters. Asked for a refund after first week with no luck. Charges for 1 full month and second prorated. Inspect before renting! You will be shocked.

Shannon is extremely helpful. She has an excellent attitude towards work.

Friendly staff

Classic bait and switch. Not sure if this is happening at other locations, but at this location they like to bring you in on a decent rate and suddenly raise the rate to close to double within 3 months. Now, I could understand it if there was so much demand that justified the price increase, but their online advertised prices are much lower than what the new rent will be. Last time, I just switched units to a new unit and moved my stuff. This time, I think I would rather give everything away to Goodwill instead of paying their jacked-up pricing.

Do you enjoy the smell of rat urine? Do you love the sight of rat feces? Do you have items you always wish could be destroyed by rats? Then this is the location for you! We had been in this location in a climate-controlled unit for over 10 years without issue. Then in spring of 2024 we noticed that there was a rat infestation. We didn't put too much stock in it because we had been there so long and they had always taken care of it. The building also smelled like someone had urinated in a corner, which was my assumption because there are no bathrooms on site. In September, I went back to get stuff out of my unit and the entire building so smelled so foul that I could barely breathe. The halls were lined with rat feces (and still are as of this review). When I opened my unit I found a dead, soupy rat in it. There was rat urine and feces all over my unit. I immediately went to the front office to speak to a manager, but it was closed, despite it being the middle of the business day during the working week and their posted open hours. I then called the number on the door, it went to voicemail, so I left a message and never received a call back. I went back two days later and "soupy" was still there. I went to the office again and no one was there again, so I called and left another vm. Never got a call back. I had my spouse call and leave a vm. We still never heard back. I ended up cleaning "soupy" out of the unit myself and trying to prevent further ingress into my unit myself, despite it being in my rental contract that they property was in charge of preventing this. Over the next few months I tried to contact corporate headquarters. I had two online chats where I was assured someone from the corporate offices would contact me by EOB. I never got a call. I called their customer service and spoke with an agent. She assured me someone would call me by EOB. I never got a call back. I repeatedly tried to get in touch with anyone who could help me and never ever got a call back. At Christmas time, I brought my artificial tree home, set it up, and immediately regretted it. It smelled of rat urine and stunk up my whole house. Rat feces fell out of it and onto the floor of my home. The tree is no longer sanitary or useable. At this point, I filed a claim with the insurance that we pay $15/mo extra for. This has also not been a smooth process. So far they are claiming they will only cover a very nominal portion of the damage done to the goods in the unit, which means it is going to cost me extra time and money to make things right. The building still smells heavily of rat urine, even in the cold of January. I have moved out of this building and everything that was in it still smells heavily. After moving it, my car smelled of rat urine. Public Storage will not make this right without my forcing them to do so. They won't even call me back! I do NOT recommend this storage site. There are other PS sites that are better maintained and with more responsible district managers. Seek storage elsewhere unless you are okay with rodent damage and smells.

Overall great service in general

I literally was sick to my stomache, when I went in my storage the other and day and noticed all my things were covered in rat poop! I immediately started grabbing everything I could to remove my things. You can literally hear them running around, I always thought it was the buildings and the wind. DO NOT RENT HERE! Im grossed out because I have never in my life dealt with rats! ,

The property is infested with rodents. I called the property manager when I was on site and he was already aware of the rodent problem. He told me “there isn’t much we can do, but try to sweep up the hallways often.” He offered to move my unit to another building, but that the other building also has rodents. This is disguising and unacceptable that management isn’t addressing it.

I want to extend a special thank you to Kimberly M. at Public Storage, 601 N Stemmons in Lewisville . Kim’s professionalism, kindness, and willingness to go the extra mile truly made a difference. She patiently answered all my questions, provided helpful recommendations, and ensured I felt comfortable throughout the entire process.

Just got to the unit we rented there is a literally dead rat in it and it smells so bad there’s no one to help the hours say they are open till 9 but no one is here and I can’t get anyone on the phone this is unbelievable

Horrible place to rent. There are rats everywhere. As soon as I noticed I tried to get in contact with the office. No one ever answered the phone not was there anyone in the office. I called the public storage line and they were able to cancel for me. However I never heard from anyone from the office of this location.

Misty was very helpful and made it very easy to get my unit.

Fast & easy

Kim was very helpful, top notch customer service with great personality

Hoping a 1 star review gets the attention of the district manager. Turned over the unit on June 15th. Was charged for June and was told it would be refunded. Mobile app still shows I owe for August. Been to the front office 3 times now and there was three different people behind the desk. Everyone says the issue was sent to district manager. It is now September and there is no refund for June, no call, no update. The manager back in June when unit was turned over no longer works there and apparently this is the delay. No reason this issue should be dragging out this long. I would recommend other storage units if you want issues resolved that may come up in a timely manner.

Was great but now my rate is 368.00 a month when it started at 160.00. This is highway robbery.

WARNING——RAT INFESTATION Please do not rent at this location unless you plan to put EVERYTHING in heavy duty plastic totes and work with protective gear. This location has a massive rodent infestation. It smells like rodent urine the second you walk through the door, even in the office. I had my belongings there for three months and already had to move everything out of 10 x 20 unit because they had a water leak from the HVAC system drain so the rats were using my unit as a pass-through to get to water. The management DID NOT call me to let me know there was a water leak and I just so happened to find out because I stopped by on a Saturday evening. When I reported this, the office did nothing to assist. They told me that I needed to file an insurance claim and that they weren’t going to do anything. I called customer service to see if they could help me find another unit quickly at the same price and they were very unwilling to help. They said they could reserve a new unit as if I was a new customer and that was the only solution and if I didn’t like the price or the solution, too bad. I got passed around to 5 different people to be told that they would let the district manager know and that she or someone on her behalf would call me back and tell me the same thing that I had already been told.. I tried to get all of my things out in one day and was there past closing time on a Sunday night so they sent the police and said that a burglary was in action. I was then put in handcuffs and made to wait after I had been parked in the same place with a U-Haul working for 12 hours straight until they confirmed that that was my unit. The management then confirmed that I was not supposed to be there and that she knew nothing about a rat infestation or a water leak. The police allowed me to stay and finish removing my things because it was plain to see the feces and water leaking down the hallway and the manager acted ignorant to the fact. I spoke with 2 other tenants that day to learn the rats had destroyed their property too and that they had to repack in plastic totes.

Robert went above and beyond his job criteria, he was knowledgeable, polite, and provided the best customer service I have ever experienced with Public Storage, fantastic employee

Cindy at the rental office was very helpful nice. I was working on the A/C and she showed me to everything I needed.

Cindy the manager is awesome! Very personable and helpful when we had an issue

Cara was great!

THE WORST. Spend your money somewhere else! After getting a notice that I must relocate my 10x20 due to the property being renovated, I reluctantly got another space w public storage at a different facility. Not to mention their building had a leak and we had to throw away lots of valuables from water damage. It has been, and still is a nightmare. Paid $300 in rent, paid for a U-Haul, paid $150 an hr for movers. Overall I spent over a grand with this move, that was NOT by choice. These people did not care on single bit. They did not care how badly they inconvenienced everyone, or the expenses we had to endure. My belongings have only been there for a total of 9 days and they are calling me saying I owe another $175. I asked to speak with tewana who is the district manager and she never ever returns anyone’s calls. This place is a joke. Please spend your money some where else.

Cindy was awesome. Will be back

Cindy’s got a nice sense of humor!

Cindy is wonderful

If i could give more than 5 stars I most definitely would! Miss Cindy was very helpful and kind! Made my storage transfer quick, easy and hassle free. Definitely recommend speaking with her when you go to this location!

Cindy, provided clear communication and attentive care. I am thrilled to be a customer. Cindy's dedication to providing exceptional customer service has made my experience truly remarkable. She consistently ensured that I was well taken care of during the two weeks we worked together. Cindy's diligence in clarifying information and reiterating requirements was invaluable in helping me understand the necessary documents. I am grateful to Cindy for her clear communication and attentive care throughout our interactions. Her professionalism and commitment to customer satisfaction have made me thrilled to be a customer under her care as a customer at Public Storage...

Cindy is awesome!! Just the best!! Outstanding customer service!!!!

Rat urine and feces at several different locations. It's disgusting

Great customer service! Miss Cindy was very helpful and always friendly. She helped me get the unit I needed and walked me through everything from my phone because her system was down at the time.

I would give a zero if that was possible. We were there loading and went over the closing time (just busy and didn't realize) and got locked in. It's impossible to get out. There is no number. We called and took forever to get an actual person on the phone to work with. Then we moved out on the 1st and they did NOT prorate and charged us for the whole month. Okay, if that's the policy, my bad. But when I called to speak to them to see about it the lady was so so so rude. Speaking to me in such a condescending voice. I told her she was being so unkind and she said I cussed at her. I don't cuss. It was just such a terrible experience. Will not recommend, will not use again.

This is not a good place to get a storage. I got a storage November 7, 2022. Only 4 months later I received a email effective May 1, 2023. I always thought that once you get your price locked in online that would be your price $50 increase already. I went up to local office to speak to someone. It was a new employee that was caring however the lady that was training her was very rude and I could hear her talking loud cutting the new lady off from the back area of office oh their is nothing we can do about it and then I knew that she could care less. She said that I needed to talk to someone at the #1800 and pretended to put in the computer a request for someone to call me within 24 hours. How about before I could return home I received a text not from a phone number but 6 numbers like many businesses use now. When I tried to call myself they recognized my phone number through automated system. After holding on forever someone just picked the phone up and layed it back down and eventually hug up on me. I then I tried to use Chat to speak to someone. Chat keep telling me they don't understand and then put up a message they were having technical difficulties. Then shortly after I received a email this time and it said there is nothing they can do about it. Called my local office again on 3 different times no one answered because they can tell who is calling by your phone number. I would not have never ever rented a storage from Public storage if they had been up front and said that your price will increase. In the past when I used their service I had no experience with a price change. At least they could pretend to care, but they let me know personally that they could care less except it or leave. I will never refer public storage to anyone. By the way while talking in the office earlier yesterday the trainer employee slip up and said it might be a year before another increase. Who wants to do business with a storage place as such. Please take your business else where. I must say the young lady that works there on the weekend is always professional and caring. In the past I always have dealt with her, because I always come on weekend previously. That's is why I thought by mistake that all of them were professional and caring. Wrong!!! People please use a different storage facility so you will not spend extra money relocating. As of January 27, 2024 I moved out completely because they increased their price again effective February 1st 2024 t he price is $250. I will not advise anyone to use this storage place. I have never been late on a payment and they still continue to raise prices.

I ended up renting an outdoor unit for only a couple of months between moves, and the process as well as payment was extremely easy and I was able to make sure everything fit snuggly within the 10x10 unit (which is surprisingly A LOT more room than I thought with how much I have!) And the front counter was super helpful when I needed to cancel my unit after the move. The experience was honestly the best I've ever had while using a storage, and I would definitely recommend this location for your security of your personal belongings! 10 out of 10 would use again!

Cindy was amazing and funny! She was very patient with us. Thank you.

Cindy is absolutely amazing. We enjoyed our time storing here.

Cindy at Public Storage was so great to work with! She made us feel welcome and took great care of us when we arrived here in Dallas! She went above and beyond to make sure we had what we needed and it was so appreciated!

The manager was helpful with my needs to day made my life easier

The manager was incredibly helpful with some additional storage arrangements that really made my life so much easier! Thank you!

The property is clean and well serviced but what really makes it better than any others I’ve been… is the property manager. She’s very easy to work with and seemingly always available. She’s one of the reasons we’ve stayed so long. This facility may not be the same without her but its great as it is today.

Not going to be here anymore, price went up $22 in a month

From my experience , This am Excellent location, Cindy the manager is amazing. She has been nothing but nice and helpful ever since I rented here.

Hi, good service I ❤️

Cindy is a great manager. Unfortunately Public Storage raises the rates to much. Cindy does everything in her power to keep you here. But Unfortunately they don't give her enough power to keep the rates affordable.

Cindy was guardian Angel I was sick and Transferring units. She helped me so much. Kindness was the blessing I needed.

Amazing service. Miss Cindy is incredibly nice and helpful. Prices are very good right now. I would recommend this place to anyone.

Great experience at this location. Cindy made it super easy!

Heather was great with helping me add a parking space on to my pre-existing storage rental. Super friendly. Answered all my questions and had me on my way in no time.

The lady was great and help me with a speedy set up. It was a great experience

Lisa is the greatest ❤️. She goes beyond my expectations. Love her.

Cindy off N Stemmons Fwy was the sweetest lady ever. Very satisfied with my experience.

Clean and convenient.

Mrs Cindy is the best. Awesome and very kind.

Cindy was a great help. I appreciated her professionalism

They have raised my rent by literally 165% in two years. Shame on this company for raising the rent so high especially in these times. I’m moving out ASAP.

Can’t ever get ahold of someone. And when you do it’s not helpful. They changed my entire door along with everyone elses doors and locks on the units at 1419 stemmons freeway. Told me I could pick up my new keys when it’s convenient for me. My 2 kids and I and a very nice elderly lady have been standing out here now an hour and no one’s here!!!! Called the district as well as texting here with NO RESPOSE TO VM OR CALLS OR TEXTS…. This is not convenient to the customer…..

If I could give zero stars, I would. The leasing consultant there is absolutely awful. She constantly interrupts and has horrible customer service. She is incredibly rude and I’m baffled she has a job working with the public. She said I was able to make a partial payment and then when I called to make it she acted like we never had the conversation. Between her terrible attitude and her inability to not interrupt while people are speaking, it’s definitely not worth your time or money to lease a storage unit here.

Everything was so quick and easy with Letty. She was so nice and her customer service was very good! I will be recommending public storage to my friends.

Affordable

Great service. Super nice ladies. Letty took me to the hospital when injured. Clean facility. 100.

I was trying to found save and Letty helped me a lot she knows her job all time give me best options and smiling best service from Letty. Thank you Public Storage is the best

A very sweet experience with letty the manager this is my second time to rent from her she's very professional curtiious and no stress just quick and absolutely nice to her customers

I recommend this property manager Letty always helping me with payments I recived best serice thanks to Letty always has smile in her face

I was at this property and Letty helped me to find a space i recommend this property so good service and received best customer service thanks Letty

Ms. Letty was extremely helpful this morning and extremely friendly and kinda.

Good

Letty and Debra helped me with my questions and needs terrifically. Informative, friendly and fast. Definitely awesome customer service

Letty was great was very helpful and kind always has a smile!!! Thank you so much Letty!

Letty was a great help with me getting my storage space setup

Great service Letty did a great job!

I was at this property and rented a space I received best customer service Letty helped me and make easy and fast property it is so clean thanks Letty