Public Storage Self-Storage Units at 1525 W Pleasant Run Road, Lancaster, TX

I have rented multiple times and Beverly was great and the process was smoothe. The facility was clean and I will recommend to my family and friends.

Public Storage has been serving the community for a very long time, and I didn't realize the importance of their service as much as I did at this point in my life. The back story is quite an interesting one to tell 🤔 and can not be told without the mentioning of one character in particular by the name Beverley. It begin with our first introduction because with the first meet I have already made the conscious decision that Ms Beverly is that one to give you a vivid description of the librarian that allows absolutely no talking, no whispering and no breathing while in her library on her watch. I just knew she had a ruler 📏 behind the desk ready to serve disciplinary action at any given moment. At this time, I was in a difficult situation and didn't see a pleasing outcome to as part of a solution. I undeserving passed judgment and was quickly reminded of the meaning of " Don't judge a book by it's Cover"! Ms. Beverly brought the light to a dark environment. She was able to display her competence in the position she held and was able to get the unit I needed for the price much lower than expected and to add gravy on the biscuit it was walking distance from the place I will my new home. I advise anyone that is to do business at this location, seek Beverly first, and the customer satisfaction will be reached at its highest! I am still a happy customer there and don't plan on going anywhere. I might get a different size unit but not at a different location. Thank you Ms. Beverly for continuous support and customer service!

Ms. Beverly is the truth! When she says she is going to do something, she goes above & beyond! Thank you Ms. B for all of your help!

On the day I moved into my unit I made 3 separate trips. The last trip was 30 minutes before the close of the public storage. I didn’t realize that I had left my unit 8 minutes after 9. The next day I received a call that I was unable to answer. The caller left a voicemail. It was Beverly calling from Publix storage and she identified herself as the manager. She then went on to tell me I was able to access my unit 7 days a week from 6am to 9 pm and that this information was in the online contract and had I read it I would know that. She then made it clear she checks the gate time stamp every morning and that my code was used to leave at 9:08 pm and that there is consequences for leaving after the stated time. That if I was to leave late another 3 times I would have to deal with these consequences. She left a 2 minute voicemail regarding this. Totally unreal. I have used public storage multiple times and never had an issue with leaving late. In fact I was always informed as long as I arrived before 9 I would be able to access my unit. Never have I been told that I must be out of my unit and out of the gate by 9. I will never use public storage again. Totally ridiculous

Beverly is AWESOME!!! Thank you for your patience and working with me!!!

Excellent customer service Ms Beverly

This is my 3rd Public Storage unit and Beverly made my move-in a breeze. She was kind, courteous and answered all of my questions. Thank you Beverly!

Ms. Beverly was so sweet and knowledgeable. Gave me options on what was available. Showed me to my unit and was very patient and understood my needs. So grateful to have come across such a nice person🖤

Today I had the pleasure of being serviced by Arie, at the Public Storage on Pleasant Run Road. She was Amazing! I’m so glad that I encountered someone who was patient and knowledgeable, about the daily ends and outs at Public Storage. And we were able to take care of my concerns. Five Stars ⭐️⭐️⭐️⭐️⭐️

Arie is by far the greatest!! Impeccable customer service skills, so informative, and very much so respectful. She deserves a RAISE!!!! Superb!!

Loved Arie's service she was excellent, knowledgeable and swift! loved the experience!

Mrs. Beverly is the best, she always kind and friendly when she calls me and make me feel up beat when I am down, this year has been very hard for my family but Mrs. Beverly spiritual side encouragement and up lift me. Keep up the great work.

Mrs. Beverley was extremely friendly and knowledgeable when it came to deciding what unit was best for me. She was patient with my questions and worked diligently to ensure I had the best unit for the best price. Excellent customer service! I left satisfied and will recommend this location to others!

Thank you Mrs. Beverly for all your help and helpful advice on transferring my storage and consolidating them all. What a smooth transition !! You’re a lifesaver.

Ms. Beverly is the nicest lady on the property. She goes above and beyond to help her customers

Very helpful and nice. Got me what need.

Beverly worked to find the best deal for rental and gave me options that best worked for me. And when I needed help unloading she happily volunteered her husband to help me. Thank you very much.

Mrs. Beverly was awesome she was so helpful with me picking out the storage that I needed she was so kind and patient🥰..Thanks so much keep up the Good work..🥳👌

Beverly had great Customer service and was very helpful!

Beverly worked quickly helped with everything I needed. She’s amazing

Today 4/5/24 has been a blessed and beautiful day. Ms. Beverly has been the fudge and caramel on my Friday☺️. She called my husband and I with some wonderful information and she was so pleasant. We really appreciate her help and consideration in our situation. I dropped by the store to confirm our business. She is so welcoming and kind. Her presence and her smile make you feel calm and comfortable. If you know you know, I would say try the spirit by the spirit. Blessings Ms. Beverly.🙂

Beverly was great

Ms. Beverly was wonderful and very helpful

Great place hands down. And what makes it even more special is the property manager. Mrs. Beverly. Very caring and understanding and willing to help… I will be back if needed.

Beverly is great and she was a tremendous help. Please give her a large raise. L. Holland

Mrs. Beverly is the best person ever! Her customer service is top tier. Her spirit is so welcoming and warm. I appreciate her calmness in the midst of my storm. Public storage is lucky to have her on their team!!!

Mrs Beverly was very professional and have great customer service she help answer all the questions we asked very helpful and sweet person highly recommended speaking with her… if any help is needed

Joshua is an AMAZING customer service with AMAZING Skills to serve people enter the public storage door. He really deserves to be recognized with a 5 ⭐⭐⭐⭐⭐

It was a smooth and easy process when getting my unit. Mrs. Beverly was very thorough and helped me choose the right unit when I clearly thought the size I originally needed was too small! Grounds were kept clean and I felt very safe when on grounds getting close to closing time. Will choose this location again. Thank you again Mrs .Beverly!!

Mrs Beverly was very knowledgeable and polite. She was efficient and courteous. She explained everything in detail and I enjoyed the experience.

Beverly was extremely helpful and personable, she provided great information and was very thorough.

Beverly has Great customer service and she was very helpful in assisting me.

Beverly was so helpful and polite!! Love her and this facility

Public Storage in Lancaster Tx is a joke & all they care about is money. I was previously told Beverly that as long as I made a move out arrangement before the 1st that I would be able to get a prorated amount. I set my move out date for September 1st & am now being told (BEVERLY CALLED THE DAY OF MOVE OUT) that I have to pay a full month rent in order to move my things out. She argued on the phone with me telling me that I was lying and that she always tell people if they are still there on the 1st that they won’t get a prorated rent. When I informed her that there wasn’t showing a balance on my end she continued to argue that it was and hung up in my face. This is very unprofessional and unacceptable. I am highly upset about being told one thing and then last minute being told I can’t come get my things because it has a lock on it. I should have gotten a call PRIOR to the first of the month if this was their policy. Had I known this was a thing I would have gotten my things out sooner. I would NEVER recommend anybody to use this storage. All they care about is taking people’s money.

Ms. Beverly was professional and very helpful. She made me feel really comfortable about renting the unit.

BEVERLY WAS VERY NICE AND SWEET VERY NICE PLACE

Great customer service. She was very helpful and kept me laughing the whole time. Easy and very quick service.

Beverly, help me and her customer service was awesome.

Clean storage and the friendly staff made my moving into storage easy. All my concerns and questions were answered by Mrs. Beverly. She was truly a joy to work with. Thank you

Public storage in Lancaster Texas is an outstanding property. I have been a customer for more than ten years. The property is well managed clean and properly cared for. I feel safe and that my things are safe and protected. I would personally Iike to thank the property manager for always putting the customer needs first. Beverly Johnson has gone over and above to help me with my account and storages issues. Beverly is an asset to the company and community. With all the things happening in the world Beverly manages to operate a professional and respected property. Some how she does it with a smile. Thank for helping me when everything was going wrong for me. Thank again for all you do for the community. I truly appreciate you. Dr. Linda Murray and Best2succeed.

Lakeitha was a great service to me thank you

Hello, I am so greatful and thankful fo what God did today for me. Thumbs up to Stephanie at the Public Storage Locatin off of Hampton in Desoto Texas. 5+ stars great phone etiquett, great customer service and most of all going the extra mile to help me. You Go Stephanie. ;) LadyLisa Thomas

Pleasant greetings and excellent service and Ms Beverly was very nice and helpful.

Beverly did an amazing job with assisting me and setting me up with a a storage

Beverly provided excellent service and was very informative. Thank you for all your help.

Beverly was an amazing associate and gave great details to my purchase.