Public Storage Self-Storage Units at 14451 State Highway 249, Houston, TX

Continuous & frequent price increases. Found upon moving out that a lot of my possessions had mildew. Reported to manager numerous times that climate control was not being maintained. Always dismissive.

Theresa was awesome! She made the process very simple and easy. I looked at units in the morning and secured a unit by the afternoon at a great price!

Great customer service from Theresa ! I appreciate the Communication and information.

Beware at all cost. Please take your business elsewhere The Devil is running that establishment.

Had a very satisfying visit when we went in to the facility to look at a reservation made online. Theresa was very professional and helpful. I highly recommend this storage facility. Thank you Theresa.

Theresa was a very professional personal gives great customer service at this location this a five star review in my opinion

Theresa was awesome and very helpful we appreciate her help

Highly recommend Ms Teresa, is great and very professional ,

Wonderful facility 👍🏾👍🏾Great service always especially from worker “Ms. Thersa… on fees and customer services, information

Nice and big space very roomey

Alyse was wonderful she helped me and listened to my problems. Her customer service was exceptional.

Theresa, is a absolutely a wonderful employee. Theresa is so dedicated to the customers and does everything to her utmost to provide a wonderful experience every time. Theresa has a very friendly attitude over the phone and provides service with a smile.

Lolita came to check on us to make sure we were ok on the property and gave us pleasant laughs. Excellent customer service. Thanks!!

Lolita was very helpful today. She has a great spirit. She deserves 10 stars. Public storage should be very blessed to have her as a manager.

Lolita very sweet and excellent customer service 👍

Great customer service from Miss Lolita. She went over and beyond explaining the rental process and answered all my questions.Thanks again for being so nice and sweet.

Love this place!!

Needs upgraded climate control system. Needs over all building upgrade

The lady in the office very helpful! Takes care of the customers.

Este lugar lo recomiendo y le doy cinco estrellas, por el mantenimiento del local es perfecto ,y las personas que trabajan ahí son agradables muy buen servicio.

I am every impressed with this location professionalism in making move in as smooth as possible. Also when I had a bill issue that was an error they wore very helpful in getting to the bottom o thing and getting it resolved. This place is very clean and tight with securing this facility. That you Theresa who works here for your hard work. I definitely recommend this place.

We had a problem with a payment that was posted to a different account, and this problem created a problem with this location. Property manager, Theresa, was able to check our unit and assure us that it was in good standing. She also added my wife to our account and to another unit at a different location. She saved us an enormous amount of time. Thank you Theresa for helping us.

Theresa, at this location, is a wonderful employee. Theresa is a dedicated individual who has done her utmost to provide a wonderful experience every time I have come to this location. Theresa has a very friendly attitude and provides service with a smile.

Clean property, easy access, always helpful

Teresa made my experience quick fast and convenient. She showed me the unit and explained everything clearly. No hidden cost or lengthy process. Thank you!!

Theresa was very helpful and knowledgeable and I definitely recommend this location 👍👍👍👍

Ms. Theresa, was very helpful and I truly appreciate her service. Very welcoming.

Very good people

Theresa was very helpful and made the process of renting easy. Very pleasant!

Theresa was the nicest most helpful person! Smooth transition and helpful thank you’

We felt very satisfied with the work and the information Mrs. Teresa gave us all the information was very kind and at the same time fun, the truth is I give her 5 stars.

Theresa is very helpful and informative. Thank you for all the help today!

I reserved a unit but it turned out it became unavailable when I arrived. The property manager worked with me and got me approved for a discount on my current unit since it was way too expensive. Overall I'm happy I didn't have to move my current unit and received a discount, Thank you UPDATE: rent was said to be $136 a month turns out that was for 1 month only and now it's back up to $177.

Me Theresa is awesome. She helped m out when she didn’t have to. Even when she realized I was getting a little frustrated she remain composed and helped me. I recommend this storage. Fasho

Great customer service and Teresa was very pleasant and helpful since day 1 .

FYI: This maybe a long-winded review. My review is based on my experience with the customer service received from the staff on this property. THE GOOD: Much Kudos to Theresa whom has well maintained the property and has been very pleasant and thorough with giving information needed regarding management of my storage unit to her best knowledge whatever question or issue that was brought to her attention. She has been extremely helpful and her service to the community speaks volumes. DEFINITELY NO COMPLAINTS....AT ALL. THE BAD: Upon crossing my path, ., I have only encountered one anomaly in this well oiled machine of customer care......GAYLE. She does not fit the image the company is trying to promote. Our paths only crossed twice and you would think that she knew me prior to based on her demeanor with me. She's very rude and obnoxious. She doesn't respect the senior + community. She speaks very brash and short and all the while over talking you so you do not speak in order to hear herself talk. She thinks she is correct and does not listen or use discernment when spoken to. A situation arose that required assessment skills to properly address the situation before assuming if there is even a problem. I don't know if she has nothing to do but it appears she imagined and fabricated a problem that clearly wasn't there to make her feel important or like she was actually doing her job. Then to follow- up with getting upper management involved to advocate her delusions of grandeur. She tried to use me to be noticed by her superiors, like she is actually going above and beyond to report me but I was not guilty of what she was accusing me of. Locking me out of my unit which has nothing to do with non- payment. A word of advice, please thoroughly make sure the right individual is appointed to this position especially handling the public. The community has an array of diverse personalities that you must be able to utilize social skills (not enough to just pass a job interview). Unfortunately, there are some who are qualified and others that the position is clearly not for them.

Property is clean. Excellent customer service. Easy process. Will be recommending to friends & family

Mrs. Theresa is a very nice lady and very easy to talk to, down to earth and understand how annoying moving can be

Gail and Theresa did a wonderful job. Friendly professional and a great personality. 5 stars

Great Facility. Clean and well maintained. The manger Theresa is very respectful and goes above beyond for her customers

This had been an amazing experience for the pass 8mths with storing my thing here. Teresa hold that location to the highest standards. Fill the location with security And understanding and all and all Great Customers Service.

Teresa is always so helpful! She also surveillance & maintains the property really well! I’ve a my unit there since 2020 & she’s the best they’ve had! I feel comfortable knowing she’s there & my valuable belongings are safe!

The Manager Theresa was super helpful with my parents and me. If you need anything she is always there to help.

Agradezco a Theresa me ayudó mucho facilito todo para mi..,le doy mil estrellas Grasias Theresa por ayudarme con todo mostrarme mi lugar eres la mejor Grasias por enseñarme como husar el candado mil grasias

Location is perfect and very clean. PM Theresa was extremely helpful and assured with app. She is an asset to the company.

Teresa is very knowledgeable and helpful. She is very professional,courteous and friendly best location so far hands down.

Theresa was very helpful great customer service. An asset to this company.

I’ve had a great experience with this Public Storage. Ms. Theresa the main storage rep is so helpful and so pleasant and really cares about the occupants of this storage. A lot of storages are hit and miss, but this one is a diamond in the rough thanks to her great customer service. Highly recommended storage!!

Excellent service, clean property, well managed!

Teresa keep the property clean and always a pleasure to talk to go see her if you need a storage she has great prices as well

This facility is one of the best around. I would treat it real good and the service was a one

Clean and safe atmosphere with very helpful staff, especially Teresa, who has made both reserving and checking out of storage units easy and pain-free. Still renting here and would recommend this facility to anyone in the area that needs these services.

Theresa was super informative and very nice! Definitely recommend storing here!

Theresa is an amazing person. She has help me and my brothers with me with our work throughout the storage. We are very thankful to her. Also say a congrats to her upcoming Wedding. Thanks again to this storage unit and thanks again so much Theresa for all of your help.

Theresa was awesome! Very hospitable, above and beyond. Provided clear guidance in selecting my right size unit. Area looked well maintained to me. I would recommend.

Excellent Service Theresa thank you

She is very professional and helpful !

Ms. Theresa helps and is very professional.

Ms. Theresa was a very big help for me today she explained everything that I needed to do to set up my storage. She was very professional and helpful!!

Theresa has been an amazing help and very thoughtful in this heat. Bathrooms also extremely clean

Ms. Theresa has been very friendly with assistance to renting. Very professional and a smiling face.

Love this storage and Ms. Theresa is a wonderful worker there, is always very attentive of her customers and is always making sure her facility is clean. Thank you for checking up on me i was there for 5+ hrs cleaning going through things in my unit and was going making sure i was okay and if i needed anything. if i could give more stars i would.

Teresa is the best!

Theresa is a wonderful attendant. She has been more than helpful with all things related to the process of getting a unit that fit our needs. Great service with a smile and a joke. Cynthia Montalvo

Ms. Theresa was amazing the entire time I had the storage unit! Every experience was very professional and I’ve had no issues. I would absolutely recommend this location!

There aren't enough stars to rate the quality of professionalism, customer service, and concern that was exhibited by Theresa. She made me, my elderly Mom, and Baby Brother all feel welcomed, cared for, and super secure with our decision to entrust this facility with our belongings. Thank you Theresa.

Theresa was helpful, made my move out from my unit efficient

I reserved a storage at another Public location and the rep indicated that /i needed to contact them the day before move in to confirm if the unit will be available. which didn't work for me due to me having movers already paid for. I contact your location on 249 & Fallbrook, Houston, Tx and Theresa was AWESOME from start. She wasn't feeling good but still gave the best CUSTOMER SERVICE EVERRRRRR!!!!!. She is very familiar with her customers by their first name and she offered several times for me to use the flat bed to make things easy for me. If I could give her a grade it will be an A+. Well done Theresa!!!!

Ms.Teresa is a great representation of the company I'm glad to have my things safe in this establishment

Theresa was amazing! Excellent customer service from beginning to end of the process. She was very helpful in answering questions as well as helping us find the adequate storage needed for our business.

Theresa was super helpful and made it an easy process. She made sure we had exactly what we were looking for.

Ms. Theresa is always kind & helpful & gives Excellent Customer Service anytime I call. I really appreciate her as a Customer because she is all about helping the Customers Thank you 😊 Zariah

Una persona muy profesional y muy atenta y amable gracias por su ayuda Theresa

Theresa is the best always helpful and great customer service Will definitely recommend 💯

Great customer service

When you need an extra space, you never imagine that you will find someone like Theresa she always helps and collaborates in everything , thank you very much for your kind treatment .

I had to jump on and give 5 stars to this place of business!! It started out upsetting but Theresa came thru like a super hero!! Wonderful customer service and she went out her way to get me in my storage unit!! Literally!! Clean facility and great location!! Highly recommend!! Thanks Theresa for ALL the help!! 😁

I just want to say that I have been a loyal and valued customer of public storage for over 20 years. As of today I have received all types of different services but this time (13 months +) I landed a unit with an exceptional property manager "Theresa" that has made my stay worth every dollar I pay monthly. She's amazing during business hours and has shown that same professionalism during 'after hour' hours. You guys will be greatly missed but it's a bittersweet good bye.

I was very happy with the help I was given by Ms. Thereash

I just want to say that the new Management at this location is a Sheer Breath of Fresh Air !!! So glad the other Person that was there before is GONE !... Wait.. I hope she is ! For me She was usually very RUDE & unaccomodating! Shout out to Theresa & Steve !!! YOU GUYS ROCK !!! 😊

Theresa is the best always helpful and great customer service

Theresa was very helpful and customer service was excellent I would and will use this location again she showed me the property and everything I needed to know

Is what it is

Nice lady very helpful, professional, keep property clean.

Mr. Steve has given me the best customer service ever. He takes his time to make sure that you are satisfied the rate as well as the space that you are given. If you are in the are and looking for a storage facility please contact Mr.Steve!! Thank you for great customer service!!!

Great customer services, very much recommending the business!

This is my first time ever renting a storage unit and I'm highly impressed with the customer service and the pricing for my unit. Theresa has be so kind and helpful throughout this process. I'm glad to have found a great public storage location. Would highly recommend renting a storage unit from this location.

Great location very clean Theresa has outstanding customer service

Good service

I came to rent a a space here, and the manager was really nice and provided with good customer service

Theresa is the best ..Kind ,hard worker, is always clean the facility, we have a great service from her !!

Steve helped us get our storage in under 20 mins and made the process easy. He was very nice and polite and made us feel like we made the best choice based on our needs, thank you Steve!

The best service she was great offer to help load items to storage.

Upon reviewing many storage options decided to stop in at the Public Storage on Hwy 249. To inquire about storage space and rates. Thereafter reviewing the information the attendant offered a walk through of the storage spaces and property. Upon my observation I noticed the storage rooms were very clean as well as the property. The question to the attendant was about security and timing of how late a customer could enter the property. The attendant pointed out how many cameras on the property and every one worked properly and the monitor is located in the office. The latest a customer could enter the was 9pm. However the attendant mentioned that office manager Ms. Theresa would answer any questions that might arise later if I had any in the future.

It was a very easy process to purchase my unit online and when I got to the facility Theresa was fantastic. She made the move easy even when I had to switch my initial unit for a larger one. I really like the app that opens the gate and the doors of the facility...

Teresa was very nice to me throughout my first original interaction as well as any following interaction when I had an issue with my unit she was more than eager to fix it always willing to go above and beyond for the customer. Has a good sense of humor and keeps the place very clean!!

Excelente atención muy amable una persona excelente Theresa le ayuda a uno y me asesoro mucho Gracias bendiciones

The past pm are not as great as Theresa. She keeps the property immaculate and is very friendly. She helps customers when needed. Excellent job public storage for hiring a great pm.

The associate made it very easy she was very friendly. Great customer service.

Great location…complex is secured and units are in great shape compare to other establishments..is a rainy day today and Ms. Theresa had no problem showing me the unit, she answered all the questions/concerns and made this whole process very easy.

It's a wonderful company and at the location I'm at the property manager is awesome and kind very professional lady thank you so much Ms. Theresa 😊😊😊😊🌻

When I was having issues with my storage Theresa was extremely helpful and we were able to get everything squared away in a timely fashion. Theresa is very professional and is always going above and beyond to help when needed.

Theresa is the reason this is one of the best storage facilities in the area. As the owner of Mac’s Moving LLC I have frequent interactions with numerous storage facilities in the Houston area. I can confidently say that Theresa is one of the best property managers in the city. One who takes her job responsibilities and her ability to help very seriously. Which often includes going above and beyond her standard call of duty to assist all of her customers. She takes a hands on approach in providing a great customer experience for all the tenants occupying her units. She is definitely an asset to the Public Storage family!

Ms Theresa has done as outstanding job as the PM here. She is extremely helpful and always willing to assist customers when needed. She is the greatest PM that has been here in a long time!

My initial experiences (over the phone) started out as a hit and miss. I almost gave my business to a different storage competitor. But I chose to try again, and I’m glad that I did. I was able to meet one of the managers at the 249 location named Ms. Theresa and she was quite helpful! I am now a Public Storage customer and am looking forward to continued productive experiences.

Not happy about the constant price increases and ALWAYS being turned down on NOT increasing price after requesting a review. However, it was enough motivation for me to move out. So I am thankful for helping me move. Regretted moving out because of how nice Theresa (that was working Saturday) is. Also the district manager called to discuss my unhappiness on her own. That was impressive. The niceness and professionalism of the current manager (Theresa) and district manager are amazing!!! So I increased my rating from 1 to 3 because of Theresa and the District Manager. Can't be a 5 because Public Storage Corporate Policies that affect me but they force frontline to take responsibility for. It's corporate that is creating the issue and not the local face to face location.

Mrs Teresa is the best

The manager was friendly and helpful. I was satisfied with the rental.

VERY PROFFESIONAL AND HELPFULL !!!!!

Thank you Lolita for the excellent services. I appreciate your professional behavior. Wish you all the best in your career.

I visited this location to make a payment and was greeted by Lolita. My experience was positive.I would definitely come back again because customer service was great.

I have been an occupant of this establishment for over a year and although admin has changed several times since. Theresa has been the best manager I have seen (to date) and often times go above and beyond to secure conclusions to whatever the problem may be.

Lolita was so helpful and informative, helped us find the right unit. The place smelled very clean, security was my main it was, also setup on app easy. 😊 Thanks

The front desk Lady Mrs.T was fat and efficient it was an in and out process she even provide security as I moved my stuff in she patrol the area.

MS. Theresa is the best ever!!! Very helpful and friendly!!!

Lolita is the best! She went way above and beyond to ensure the experience even when I walked in right at the closing. Friendly service and super helpful, didn’t mind staying late to ensure I was taken care of!! If management reads this she deserves a promotion! God Bless!

I visited this facility today and a young lady by the name of Lolita was very helpful and polite and made my move in process very easy and fast. The building was clean and we'll organized. Thanks again for helping me set up the app which was very useful and guiding me to my new storage space.

I store at this facility and have never has any issue. My space is always secure here at this location. Thanks to Lolita for helping me set up the app which is very well needed. I will definitely recommend this storage to family and friends.

Lolita was sweet and helpful! Thank you

I was greeted by Ms. Lolita and she answered all our questions. The location is very nice . Her personality is amazing and very sweet. She needs a raise

Lolita was very helpful with the whole process and gave me a great deal. The property was very clean and well kept and they had the perfect space I needed.

Mrs. Lolita is a great help and made sure everything was well taken care of. The facility was very clean. This is a great secure location. Thanks Lolita for making my experience awesome.

Por ahora funciona bien