Will raise your storage rent without notification. Customer service is inconsistent.
Rachel is a thief, do not come here. Stole everything in our storage except clothes.
Excellent service from Rachel. After moving some of my things in I realized I was not going to have enough space. Money being tight I couldn’t afford a bigger storage or additional one. She gave suggestions on how to stack my boxes and put mattresses ontop. Worked out perfectly !
I highly recommend this storage. It's always clean. The property manager and employees are always friendly and willing to assist you.
I came in looking for a quick and easy storage fix, ended up getting scammed and now I’m getting told I’m in a misunderstanding. I worked with Rachel in getting a lot. She showed me the units and eventually I found one that was suitable.
I had already let her know in advance, I’d like to pay for two months up front and I’d like to get 24/7 hour access (extra charge).
I tell her about the online promotion she goes ahead and “takes care” of the reservation and then charges me for the in store price instead of the reservation price, assures me I’ll have my two months of 24 hour access and sends me on my way.
Come to find out I did not get the online price, did not get the 24 hour access either, and I need to pay over 120 extra now.
Very cunning worker, online price plus the Add ons I requested equal exactly the in-store price. I am currently waiting back on the district manager, will post on what the resolution is.
Afterword: Well the District/Area Manager contacted me and helped smooth things out. Very professional, very curteous. - my overall rental experience here? 7.8/10 Mistake was an error and miscommunication overall maybe but I was assisted on getting the desired customer experince.
Recently moved things into storage here and Sandra is extremely nice and friendly and took the time to show me the unit and how to access the door and gate with access codes which was great appreciated and her professionalism is great. This location was perfect for me because it's in-between my job and new apartment for extra convenience for vicinity. Very clean and maintained for a older location, this shows management cares about the facility which is a big plus.
Do not rent here!!! I am a truck driver so I had almost to all my belongings in storage. I also moved from another state, so my entire life was in that storage. I had auto pay set up back in 10/2025. The last time I personally went the unit was 12.2025. I came 05/2026 to add some things only to realize my lock had been switched. I knew from that moment something was not about to be good and my stuff was no longer in there. I go to office to see why. Rachel acted flabbergasted as if she didn’t know. Mind you it’s one of their locks. I brought my own and did not purchase one of their locks. She claims she didn’t know why and that she would have to have the locksmith come out the next day to cut it off. She then states she noticed a week prior of the new lock because it did not have one their stickers. She did not call or inform me of that. The locksmith comes the next day to cut off lock and once he opened it I had been completely robbed. I had a big storage and it was filled to capacity. It was definitely an inside job because the person knew I hadn’t been there in a while. Every box that was left had been opened. They took their time. And they put that new lock on there so I could not prove to insurance that it was forced entry. So now the insurance I paid for on top of monthly bill denied my claim. Not only did they take a lot of valuable items, they also to sentimental items that I can never replace. Paperwork with my information on it, pictures, obituaries, accomplishments, and who knows what else. I was so hurt about this on top of everything else I been going through. These people are thieves and I warn you to not rent here. Whoever did this is evil and I pray karma eats
them up. I lost everything. Rachel would not provide any surveillance. She also lives on the property but managed to let someone rob me. Don’t let her smile and fake customer act fool you. I called corporate who was supposed to credit my account because there’s no telling how long I been paying on an empty storage. They are still charging me. Unethical unsympathetic thieves.
the ladies there were amazing, quick in and rental, could not find a better place,thank you for all your help
Rachel was very helpful and property was clean.
My visit to Public Storage the other day was made very pleasant by Ms. Helen. I was trying a gather information about my account and she was such a wonderful help. Thank you Ms. Helen for being very detailed and sharing next steps for me.
I was moving from out of state and had been working with a lot of people at various storage places, so I was really worried about finding a great spot. I’m so glad I chose this location! I actually messed up my move-in date, so everything was last minute, but Macy was able to get me set up and more in very quickly, so I don’t think I could have found a better place!
The Lady was so Friendly.explained everything so well. Will refer to my family and friends
Helpful and courteous friendly employees
Really enjoyed my rental experience with this property! The manager was very helpful and friendly. Always loved public storage and their hospitality.
rachel helped me set everything up and made everything very easy
This place had excellent service. The manager is very helpful and nice. I highly recommend this place.
I had the best experience at this location with Ms. Helen. She is very knowledgeable, the sweetest person, so helpful, quick to answer all of my questions and concerns, and put my mind at ease that my property would be best stored here. She provided exceptional customer service which is few and far between these days. I've been in management for over 24 years and was blown away at how great she was. She was also out cleaning and looked like she was working very hard to make sure the place was presented perfectly for her tenants. Hands down, she's the best and definitely deserves a raise! 👏🏼
Great place!! Clean fair prices and the service is excellent,Helen is so helpful and very polite and professional
Very nice worker the lady Helen Freeman was very helpful very polite Very outstanding do you need more people like her in all public storage facilities.
This place has horrible customer service. Staff is hard to catch in office. Today lady with her kid exited the office area and we asked if she worked here, we had a question. She looked down and motioned to herself and said do I look like I work here. I would have a uniform if I did, even if I worked here, I don’t have one on. I don’t know who messed up her day but it was a simple question. Then we realized she walked out of the staff only door. Too bad we didn’t catch it before she drove off or else would have a smart response for her in return.
Fee charge is required for a limited amount of time but you can cancel after that time. However, can’t cancel unless you do so in person. Can’t do so if no one is around. Way to run a business.
I’m here at public storage off of Wallisville rd and I couldn’t get in the gate and my app said access denied but a lady was walking into the door of the office so me and her walk out to the unit and the storage wasn’t clean at all it wasn’t ready at all the lady said she just got here to do a property check but she took out the time to clean my storage I help her clean it the storage had sofa pillows and a head board on the inside but she clean it I’m glad she showed up when she did she apologized to me serveral times but it wasn’t her fault cause she don’t work here she clean my storage and went back inside of office did what she had to do then they emailed me a gate code now I’m able to get in and out of gate plus my storage is clean “now”….Thank you mam so so much I think she said her name was Ms Vee thank you mam so much for making this way more easier for me
Rachel was very helpful while I was looking for a storage.
Ms. Vee was so helpful, informal, polite and very nice. She was so kind and generous, she definitely went an extra mile for me. We need more like her in our community.
The staff is caring and friendly!!!
Shout out to Cynthia she is fantastic!
Ms. Cyhntia is the best managers I have seen . So helpful and very clean location. Thank you so much for all your help.
Store attendant is very nice and helps with what she can. Fast easy transaction to start rent
Cynthia was so helpful Thank you
This facility is very disappointing. The facility description was inaccurate to say the least. There was no security gate and the unit looked to be run down and outdated.
No management on property and the customer service was no help in retaining a full refund for the deception. I was offered the lock fee back but not the administrative fee.
I would not recommend this location if you want to keep your personal items.
Horrible representation for Public Storage franchise.
Rachel was a huge help very knowledgeable
Rachel is very courteous and does an amazing job.
I am a customer and had concerns and needed help with a situation with storage options. I am pleased with the way I was treated by an individual Rachel who was able to help me with what I needed. Rachel was very professional, kind, and explained to me very clearly when it came to concerns I had about what I needed. I will definitely continue my business with this company!
Rachel was very helpful and informative.
Thank you, Rachel for help on inquiring for public storage
Very professional, knowledgeable, and friendly
This place is always clean, and the service is always friendly.
Rachel was a very good help. She was very informative and helpful and nice.
Very nice and well maintained. Rachel is awesome!
The only U-Haul I ever go to wait till was made with help
Wonderful service extremely friendly. Rachel was so much help.!!!😊
Rachel was amazing over the phone when I called and she was very helpful once I arrived took me around the property gave me a tour as well as a lil discount which really won me over oh and the storages spaces were very clean she showed me two different sizes both were very clean
This place is a very clean storage building, Rachel helped me and my husband, and was very polite and I will definitely refer this public storage to my sister when she moves soon.
Rachel was really kind to me and my 2 friends gave us really good service and for the most part she was really respectful
Rachel did a great job at showing me the different options. She helped me take advantage of the the latest deals as well as showed me where my unit was located. Highly recommend!
Clean property friendly service
Raelyn assisted me today ! The process was super easy! She’ll helped me with whatever questions I had.
Love coming to the office and being greeted by rachel always has the best solution and immediate help
Property is very well maintained, Rachel was very kind and answered all of my questions. She suggested a unit I wasn't sure would work, but man, is she good. It was perfect!
Rachel was great at her job explaining the whole process very well and detailed and I recommend anyone to use this facility and ask for Rachel
Been renting from public storage for a while now, and have always been talked too and treated with respect. The grounds are very well kept and ms Rachel does a fantastic job communicating And keeping the property clean! I look forward to continuing doing business and having my possessions safe using public storage!
Lady at desk was real helpful
Very nice facility. The nice manager Rachel is very knowledgeable and helpful. Definitely recommend if you need storage in the area.
Employees not onsite during work hours.
I went storage on wallisville yesterday 3 times during hours that Employees should be onsite and I could not get into my storage because they have their lock on it and it's paid. But they will nit remove thier lock until I buy thier lock but has not been onsite the 3 times I was able to come. And I only came during business hours.
Laura was very helpful and informative, did an excellent job, was a quick and easy process to set up the online reservation.
The staff was very helpful and its very clean
Rachel was awesome and extremely helpful. This location is clean and I was assisted with great knowledge!!
This public storage is absolutely amazing
Rachel is great. She was very helpful in assisting me with everything I needed
Customer service is great now.The tattooed girl is so nice, and helpfull, she answered all my questions,and even suggested a few things I never thought of. HIGHLY RECOMMEND going there now, but look for the tattooed girl. She Rocks
Went in today and Rachael was awesome. She answered all my questions and showed me around the property.
Byrd was great thanks for the help
Spoke with the district manager David after having a poor experience and he is working to fix the issues we've had there..
The rental process was easy! Staff was outstanding very helpful his name was Byrd. He made everything simple and easy to understand I was only in there for about 5 minutes
This place is horrible! Not only was my lock cut and my things were stolen. There is no security cameras. They don’t exterminate regularly so my things were full rat droppings. I will never use them again. If you have things you really value don’t store them here!!
Kiara is the best worker u have she is very nice and helpful great customer service need more people like her
Kiara was so nice and great customer service!
Got a storage unit for my grandmas stuff, and Sherrie was such a big help and had the best costumer service a person could ask for.
This horrible place is a rat infestation bad not recomend.
Priscilla is always there to help me with all my storage needs. She is a great property manager always attentive. Thanks
Would not recommend this place. HORRIBLE rat infestation- destroyed all of my belongings. UNIT IS DISGUSTING!!! Price increased from $35 to $80 over time (smallest unit available).
Byrd was great he help me with a unit keep him over here !! Great smile
Kiara was amazing and made my check in so easy for me !
Thank you!
Priscilla was very sweet and helpful. She answered all my questions and helped with all my storage needs
Ms pricilla is the best great customer service very kind n sweet and helped me so well such a blessing! Anywhere else would have been a waste but Ms pricilla helped me so well pick this location if you should need a storage! Thanks Ms pricilla🙏🏾💚
Priscilla is a great individual she is very sweet and kind. She made sure we were good during the process. She very professional. Thank you Priscilla! We appreciate you and your service !
Priscilla is very professional and has an excellent customer service
Service was excellent!!!!Pricscilla went above and beyond to assist me with great service!!!!💯🙏🏾
Priscilla was really nice and very helpful.
Priscilla was very nice, She helped me with all my storage needs!!! Definitely would recommend her to my friends and family ❤️🥰
Priscilla was extremely nice and welcoming. She helped me with all my storage needs. I will recommend her to all my family and friends.
Priscilla was very kind and helpful. Explained everything very well!
Priscilla is awesome she helped me with all my storage needs
Priscilla was so awesome and so helpful very professional pls recognize her as a outstanding manager
Kiara and Priscilla were awesome and helped me with all my storage needs
Kinda pricey and not the best kept property but overall it does the job.
Mrs Priscilla was very nice and helpful when it came to helping us move to another storage unit because the one we had was not working for us.
Priscilla help me set up my storage and she was wonderful. I will be making sure to recommend them to come to this location.
Ms. Pricilla helped me out she was extremely helpful, polite and showed great customer service. The store was cleaned and sanitized I felt welcomed and pleased with my storage.
Priscilla was very helpful and gave me tons of info! She showed me the unit and helped answer all of my questions! Definitely will send friends and family to her!
Priscilla helped me with all my storage needs. She was very helpful and nice
rented a unit and the property manager Priscilla was very helpful and very knowledgeable about what size i needed i will recommend her and this facility to all my friends and family
Priscilla is awesome and very knowledgeable.
OUTSTANDING service good prices. Quick and easy.
Nobody is ever there during working hours and there's rats.
Priscilla was very nice and very helpful . Got a unit very fast and it was affordable . would highly recommend this place.
Priscilla is very professional and knowledgeable about my storage needs . Thanks