Public Storage Self-Storage Units at 6336 Fairdale Lane, Houston, TX

I had an incredibly frustrating experience with Elijah, who provided the most unprofessional and unpleasant customer service I have ever encountered. I made a reservation for a 10x15 ground-floor unit on May 17, 2025, as I was moving. When I arrived at 10 a.m., the office was locked, and there was no employee in sight. I called customer service, who provided me with a direct number, but despite leaving several messages, I received no return calls. Since it was my moving day with movers scheduled at 11:30 a.m. and a rental truck set for 11 a.m., I waited for nearly 30 minutes without any updates. I continued calling and was eventually directed to another location where I spoke with Valerie, who was kind and apologetic. She informed me that Elijah was indeed on the property but still did not return my calls. After rescheduling my day, I went back, but Elijah was still not in the office. I called the direct number again but got no answer. I reached out to Valerie once more, and she was able to contact Elijah for me. He finally arrived, and when I provided my reservation number, he informed me that the unit I reserved was not climate-controlled but that he had a 10x10 unit available. I clarified that I only needed a ground-floor unit, regardless of whether it was climate-controlled. Elijah offered to show me both units, which I agreed to. After seeing the 10x10, I immediately realized it wouldn’t work for my needs. He then showed me the 10x15 unit, which seemed suitable. However, he suddenly stated that he couldn’t lease that unit because it was only viewable and not available for rent, which left me confused. We walked back to the office, and by this point, it was boiling hot outside. Once we were back in the office, Elijah bluntly told me he would have to refer me to another location because he couldn't rent out the 10x15. I was taken aback, especially since he had just shown me the unit and I had a reservation at this location. His demeanor quickly turned unprofessional; he claimed he did nothing wrong and insisted it was an "internet problem." He threatened to cancel my reservation and refused to provide any service. Overwhelmed by this experience, I called Ms. Valerie again and explained the situation to her. She, too, was confused. Meanwhile, Elijah continued to berate me, yelling and rudely telling me to leave him alone. Unable to tolerate his behavior any longer, I decided to walk away. Fortunately, Ms. Valerie encouraged me to visit her location, assuring me she could assist. At her office, Valerie was able to rent me the same 10x15 unit that Elijah had shown me. She continuously apologized for his behavior. However, when I returned to 6336 Fairdale, I had to confront Elijah again. He had the audacity to say, “You were doing a lot of running around earlier, so things got out of hand.” I was taken aback and pointed out that his rudeness and unprofessionalism were the real issues at hand. He remained unaware that Ms. Valerie had restored my reservation, which he had canceled, and re-leased the same unit he previously claimed was not rentable. Overall, my experience with Elijah was incredibly negative, and his behavior was both unprofessional and unacceptable.

DIREGARD THIS ENTIRE REVIEW I HAVE BEEN SCAMMED BY PUBLIC STORAGE I AM STILL BEING CHARGED FOR A UNIT I MOVED OUT OF IN JANUARY! I was initially considering going to a different storage facility, but my experience with Steve completely changed my mind. From the moment I walked into the Public Storage on Fairdale Ln, Steve’s professionalism, attention to detail, and expertise stood out. He truly went above and beyond to assist me. His top-tier customer service, urgency, and attentiveness made me feel confident and secure about storing my belongings here. Steve didn’t just answer my questions; he took the time to understand my needs and made the whole process seamless. As long as Steve is at this location, Public Storage has a lifelong customer in me. He is an absolute asset to this company, and I cannot recommend him enough.

he was so very very respectful helped me to the fullest y'all got an awesome employee he got me all hooked up and i am very satisfied with his service

STEVE is a very professional representative. He helped me with my transfer and explained the process thoroughly. He goes above and beyond to help us renters at the Public Storage. I'm glad I found him today at the premises. He's very knowledgeable and deserves recognition. Thanks again STEVE for your help and support!

I had just moved back to Houston and I was exhausted . Steve did a great job helping me get moved in. This company is very lucky to have Steve running the show at the 6336 Fairdale location in Houston . I hope they treat him very very well because good employees with excellent customer service skills are hard to find. This guy really cares about his customers and the company.

Steve. Very good service.

Steve provided excellent customer service above......

Steve is an unsatisfactory manager. It is unfortunate, because I simply came to settle an outstanding debt after being told I had until today to settle the balance. It has now been made clear to me that I was lied to from start to finish, and I suspect that I was mislead by Steve’s word in order for him be able to do less on the job. The prices were good. The units had their issues, but were solid. I truly do not appreciate the dishonesty from Both times I have spoken with him. And there is not a single time where he has answered the phone. Not once.

Good. Location and spacious,access with your car to your storage is a good benefit. Leasing associate was very helpful and resolved my issue immediately on the spot only

Excelente atención por parte de Steve , agradecida con su servicio

The guy Steve A1 customer service not just with myself I also witnessed him giving quality service to several customers weather walking in or over the phone . Thanks Steve your service was/is very much appreciated.

By far the WORST customer service I've ever experienced. Yesterday I went to this location (on behalf on my mom) to get access to her storage unit which was paid online. Upon arrival the Hispanic, middle aged gentleman (who did not give me his name) greets me with "You're late," no hello or good afternoon just an angry "you're late I am not going to help you, I have to leave at 5pm, come back tomorrow." It was 4:48pm when I entered the location. He kept stating the store closes at 5pm and argued with me for at least 5 minutes before I decided to call the corporate office. While I was on the phone with the corporate office, the representative on the phone heard how nasty he was towards me (because he kept arguing to himself out loud while I was on the phone) she told me she will be in contact with his district manager and apologized on his behalf. I was on the phone with corporate until 5:20pm while standing in front of the gentlemen, who repeatedly mentioned he had to leave at 5pm but did not leave until I got off the phone. Thankfully the representative over the phone was able to help me get into the storage unit. I don't understand how a person with that type of behavior is working in the customer service industry. I get we all have bad days but to yell and disrespect a paying customer is completely unacceptable. In this economy I do not wish unemployment on anyone, but Public Storage please send this employee to customer service training. If a store closes at 5pm please take customers until closing or simply change your hours. Thank you.

Elijah provided excellent service. I will definitely recommend Public Storage to a friend.

Store# 24633 Elijah F. Steve Octavia They were such great help! They were very professional and helped me with all of my storage needs and questions. Super grateful for their wonderful and caring service. 6 stars out of 5!

Safe place Clean and renewed Very reasonable prices Highly recommended .

El peor servicio que me an hecho hice una revisión para hoy 12/11/2024 llegué al establecimiento el hombre que atiende hoy en la tarde me dio el per servicio y no me dio mi reservación y me dijo que vuelva mañana ese no se me ase correcto el establecimiento es muy bueno pero ese personal no lo es 😡😡

Friendly , Fast Service!! I will definitely be back thank you Octavia and Steve for all your help!

Erika es muy amable es muy buena persona y con fiable ablar con ellos lo más bueno que ablas español 100% recomendable

Execelente Servicio.

Octavia, was very informative and easy to work with on finding my storage. Thanks!!

Octavia and elijah is great they help me out on how to remove the lock on my unit i am new in town 10 out of 10

Octavia and Steve were very polite and helpful addressing my questions and concerns. I am truly amazed by their customer service. Thank you guys!

Octavia did a great job and this is a fabulous place to store your products and is secure.

The Octavia girl attends very well, and she was very kind to us, she had a lot of patience

I wanted to take a moment to recognize Steve for his outstanding service. From the very beginning, Steve was professional, friendly, and extremely helpful. He made the entire process of setting up my storage unit quick and easy, always answering my questions and offering great advice. What really stood out to me was Steve’s attention to detail and commitment to making sure I was completely satisfied with my storage needs. Whether it was helping me choose the right unit size or ensuring everything was secure, he went above and beyond every step of the way. I highly recommend Public Storage, especially with staff like Steve who make the experience seamless and stress-free. Thank you, Steve, for your exceptional service!

Octavia This employee helped me very well, answering all my questions and helping me resolve my doubts. I 100% recommend this place.

Just moved out of D347 beware they have rats. I had to leave my mattress bc rats were crawling all on it I have multiple personal items that now have holes in them

Reliable facility. Reasonably clean and secure. Some issues with mice.

Octavia and Mr. Steve were awesome people to do business with. The customer service was A-1.

Octavia was very helpful with my new rental. I would recommend this location to anyone looking for a storage. The price was way cheaper than anyone in the area, thank you Octavia!

Octavia is an amazing employee she helped me With my check in process walk to the unit make sure was clean and asked me if I had any other concerns or questions before parting ways with me. Thank you so much Octavia.

Octavia is a person taking care of my payment I would recommend this location and the lady. She has been helpful and very polite and professional at what she does. I do recommend this location.

Great service offered by Octavia at this location. She helped me to switch the storage unit and helped me with the app as well. The facility is well run and every time I stopped by there was some improvements or maintenance being conducted by third party contractors

Steve was a huge help to me today! He was very friendly and took care of my issues quickly. Highly recommend this location!

ROACHES! ROACHES! ROACHES! STAY AWAY FROM HERE! Even in the climate controlled unit. My things have been here for only 3 weeks. When we came to pick them up, the unit was infested with roaches. I went to the front to report it to Shay, the attendant. She was TERRIBLY RUDE. “What do you want me to do about that” was her best response. Then went to go ask my movers if what I said was true. If I could give negative stars I would. I’ve called the property managers and have an appointment with the district manager about this. This is disgusting on ALL LEVELS. From the cleanliness and upkeep of the unit, to the nasty attitude of the public storage worker. What’s the point of paying extra for climate control, if these issues still come up?? DO BETTER PUBLIC STORAGE! And! Y’all have 1.5 stars on yelp, and 4+ here 🤔

Thank you Steve for exceptional customer service. Appreciate your help and thanks for going above and beyond.

Great customer service will definitely refer people to there storage

Mr Steve was so professional and friendly showing the units and giving all the information needed Thank you and keep the great service Steve This place is very safe and clean . Highly recommend

shay helped my mom and i get the perfect storage space for my needs .

Shay is Nice and helped with the app

Transfer with Shay was so easy …. Thank you 😊

Steve provided exceptional customer service and was incredibly helpful. Thank you, Steve!

Steve was excellent and helped us navigate our storage unit needs. He made the process easy and got us all set up!

Shannon was great and showed the perfect size!

Steve was great , friendly and quick with the services. Great location.

Shay was great with getting my storage needs together. Clean office and friendly service

Shay was very helpful and helped me with my storage needs

Steve is a Great Manager and customer service is Superb. I would recommend.

Shay is the best

Shay was very helpful.. great place

the place is infested with rats, My furniture was damaged by rats

Steve y Shannon were very helpful

Met a gentleman named Steve at the front Desk. He was very helpful getting us a space that fit our needs...Fairdale Houston TX

Shannon was great

Thank you shannon She went above and beyond to assist me Public storage needs more employees like Ms.shannon Great job I have three different units thanks to Shannon

I rent a space at Public Storage and visited on Friday to retrieve an item. However, upon returning Saturday morning, I discovered that my storage had been broken into. Upon finding the person in charge on-site, my interaction took an unfortunate turn. Initially, he displayed a slight attitude, seemingly exacerbated by my understandably upset demeanor as I inquired about the next steps. Despite my confusion as to why I had insurance, he proceeded to dissuade me from utilizing it, offering a litany of reasons against doing so. Opting instead for an internal transfer to secure my belongings, I was dismayed by the manager's choice of available units. Despite several options directly in front of mine, he directed me to one five spaces to the right and another ten spaces to the left. When I questioned the availability of units in front of mine, his response made it apparent whose interests he prioritized—his own. Nevertheless, I reluctantly settled for a unit ten spaces to the left, as the one to the right was damaged. Upon returning to the office to finalize the transfer, I was informed of an $8 fee. Disheartened by the prospect of shouldering this cost on top of my existing expenses, I requested a waiver, only to be met with refusal. Faced with no other viable option, I begrudgingly paid the fee to secure my belongings, despite already paying a monthly rental fee. This entire ordeal left me deeply dissatisfied with the level of customer service and consideration shown by Public Storage. Despite having used their services on multiple occasions in the past, I adamantly discourage others from doing so. There appears to be a glaring lack of regard for customers and their valued possessions, making this establishment a less-than-ideal choice for storage needs.

Steve was amazing, gave us terrific info and customer service. We transfer to another unit and was so awesome❣️😊🙏🏻

Shannon was great with help my storage needs

Shannon was an awesome help with my unit and with my rent

If I could give them zero stars I could! The manager is absolutely rude, they increase my bill every few months I started with $57 in June, now they want $100 starting April, I called and it’s of course the voicemail, they didn’t return my call for 2 weeks and then said that if I don’t like the price I can leave! I hope everyone just gets up and leaves that garbage place that stinks and looks horrible inside! There is no ventilation, super old, super dirty

The person who attended me is named Steve was very professional in what I was looking for. He went through every detail on my rental unit and it did not take a long time to finish the process. In my opinion he was very professional. I would recommend this public storage.

Needed help with making an adjusted payment and Lisa and her manager were awesome making time in their busy work days to lend a hand! Lisa made sure everything went smoothly and helped make it happen in timely manner. Many thanks to Lisa and her manager!

Nothing like having great customer service . I will recommend this place to anyone looking for a storage unit. Steve was awesome

Steven was the most help at Public Storage he gave me expert advice and also help me with the heat and giving me cold water what a great guy and good experience at Public Storage on Fairdale.

My unit was not ready at all and I never moved in. This place is not clean and the manager never answers the phone. The reviews on here must be from her friends as this place was scary and looked like people lived here. Don’t rent here! Again the positive reviews are her ppl who live in the units or ppl the manager knows.

Lisa has helped me out since I first got my unit. She is very fair, understanding with any issue I have ever had, and always tries her best to make things work.

Hi there 🤠👋 I never write reviews but in this case I found an angel at Public Storage.. Miss Lisa who is the property manager there went above and beyond her call of duty.. She was more than welcoming and helpful with my move in..And the bottle water was a great under the hot Houston ☀️. Thanks Lisa for your help and hospitality.

Thank you Valerie for my unit very nice lady Verte good customer service

Thank you valerie for taking your time to help me with my unit and show me 3 unit and very nice lady

Today I called and Had a few questions about a storage space I’m looking to to house my business furniture though I hadn’t secured a space . Ms Sierra was very much helpful and kind to me. I just appreciated her kindness after dealing with an attitude from another employee at another property . Customer service 10/10

We just got a unit at this location the staff was really helpful Ms.Sierra was really polite and helped us a lot thank you so much for your help.

Never rent from these people

Ciara was very nice and helpful, she stayed in contact with me and waited for me until right before they closed so I could get signed up the same day.

Extremely helpful employee assisted me when my brother was killed and we needed access to his unit.

New Update!!!!!! Today, on 23rd of the month, my credit card has already been charged for the next month! What kind of company sets the Autopay for the next month 8 days ahead of time? Now I have to call and waste my time to ask my money back again!! I'm trying to give them a better rating, but they just keep amusing me with their new ways of putting their money first! (They have to first make sure I am planning to stay there for the next month before charging me already!!!!) changing it from 3 to 2 stars now! Since it is a self storage, the only thing that matters is the company attitude for rating. When I moved in, it was on 28th, so I was charged for the last 2 days of the month. I am moving out today on 7th, but I paid for the full month! It is stealing people's money. Double standard is never acceptable for me. I'll never use their storage. It's a very cheap behavior, and I never trust businesses like this. The first day their system was not working, so I had difficulty for the first week to get inside because they couldn't add me to their app system. Inside was not very clean, just a regular space. There was something on their ceiling which was all over my stuff and I had to clean them each time. Update: I gave it a one star first. Half of the problem was solved with Fransisco(I hope the name is right) about the last month charges. So I give their effort a five star trying to keep their customer happy. He explained the place is old and under renovation, however it is what I said already. He was very nice and helpful.

Kaylin was so sweet and so nice to help me fix my problem. And thank you so much

Had a wonderful experience with Kaylin. Made my purchase smooth and easy. Highly recommended to see her

Kaylin and Sierra was very professional and helpful with getting us settled into our unit

Amazing services !!!! I love the REP Kaylin

I have Been renting here for a long time Now an every time i come my experience. Here is always amazing with Kaylin she is very nice an helpful

Kaylin was the nicest and very informative! Great customer service!

Where I keep all the good. Manager is on point with everything

My visit todas With Kaylin Was great she Was patient With me in helping me pick the correct space

Kaylin was an excellent help today thanks

Kaylin was very nice and patient with helping pick the correct size space I needed

Kaylin was awesome and went above and beyond to help me out while no one on the public help line would, very resourceful and great storage place. Highly recommend!

Kaylin was very professional and polite very informative didn’t mind going out in the rain to show me the space I would definitely recommend this location for obvious reason

Kaylin she was the best

Kaylin is great! smooth process. great customer service! will rent here again.

Kaylin is the best and alway will be the best always helps me however she can this morning I was late on payment and she waved it for me so I save the extra $25 I’m kinda going through a lot so the extra $25 goes a long way for me she made my day today! She is sweet and kind hearted!.

Kaylin was very patient an helpful I been with the company for a long time I had an issue with my rate going up next month an she was able to help me keep it the same good person hard working an committed to this facility

Kaylin, very pleasant and help me out with everything. Got me the best deal definitely recommend working with Kaylin.

Kaylin ... She was very kind when I explain the situation with the storage unit I have. She was very helpful with the recommendations and I solved my problem immediately. Very nice person

Kaylin is awesome. She is the best. Her customer service and hospitality is something special. As a business owner (HTT), I can only wish to have an employee like her. And this is the truth. I'm pretty good with customer service but not too sure I'm as good as her. And that's saying another. Alex De La Garza

Special Thanks to Lisa she did the best.

Kaylin an Lisa was very professional an polite definitely recommend this location the staff made my visit exceptional

Kaylin, thanks so much for your attention great... I expect to be back soon

Kaylin was very helpful great personality happy I rented here

Kaylin she did an amazing job I am truly grateful for her help

She did a fantastic job!! Awesome & Great Customer Service!!

Good store

Kaylin um very satisfied shes helped me alot.. thank you

Tried several times to communicate with office personnel about why my rate keeps going up and no one ever answers I also got issues with the door coming off the wall and the screws are danginly on the rail reported this problem since I moved and has not been addressed also the light inside the unit is hanging out with the wires exposed and reported that too but no one seems to do nothing that people are just concerned about how friendly and nice the office staff is that the real means are not being met, will be moving out soon...

I highly recommend getting a storage space over here!!! Ms Kaylin is SOOO sweet, kind and very Helpful!!! If y'all need a storage space this is the one!!!!

Kaylin made the process seamless and quick. Great customer service, she explained everything well and found us the best price for what we needed. Would recommend this public storage!

Kaylin was very helpful and informative. She is an excellent property manager. Keep up the good work Kaylin !!!

Kaylin has great customer service very professional an informative great experience

I lost my key to my unit an Kaylin was very patient with me when I was telling her I needled to get in today she explained everything to me an protocol an I had to respect it she was very professional I definitely recommend this property

Kaylin has a great personality love how patient an how she explained everything to me

Kaylin was awesome!! she was very helpful and knowledgeable. She had a can do attitude willing to go above and beyond for the customer. She made me feel very welcoming Thank you so much again Kaylin!!!☺️

Kaylin was very helpful I had a lil misunderstanding with my billing when I moved in she was very patient and informative in helping me understand... Thank you Kaylin

Kaylin is a very professional. She has a very good customer service. Really appreciate

Kaylin was patient in answering all my questions an helping install the app

Entrance is tough to make the turns into or ouf of. Otherwise nice place. Clean, clear, Doors and units in good repair.

Kaylin was very nice an professional she explained everything so that I would have a clear understanding she was very patient with the other customers as well I definitely recommend this property

Kaylin was very nice an patient with me very sweet girl

Kaylin , super nice, and helpful, she explained all the details for me .

Kaylin was very nice very helpful great attitude and very professional

Kaylin esta persona me atendió muy excelente Y vamos a trabajar más tiempo con ustedes

Kaylin was very helpful took her time very thorough and office clean with great energy!!! I would be coming back!!! Thanks so much! Public Storage and to Mrs.Kaylin for great Customer Service 👌

Kaylin has Great customer service was patient an professional.. didn't mind going out in a little rain to show me a unit.. very satisfied

Kaylin great customer service awsome attitude

The lady that helped me Kaylin was fabulous she answered all my questions and showed me what I needed it to see she explained it til I understand everything u can do good and go places with her she awesome

kaylin was very helpful an professional.. Great customer service it's always nice to see a friendly face.. i highly recommend this property

Kaylin provided great customer service and did an excellent job with providing the best price options to store my items.

My visit to this location was undoubtedly pleasant. Kaylin was extremely professional while assisting me with my every need . I strongly recommend doing business at this location ask for kaylin .

The service was outstanding! The office manager went above and beyond in helping me set everything up. She even stayed late to make sure that I was taken care of. I highly recommend this location for obvious reasons and would refer family and friends with confidence.

Kaylin she's knows how to take care of customer, she's very good in her job, she helped me a lot while I was having a n argument with your thank you Keylin

Kaylin was very helpful an pariente with app ser up great person very friendly

I came in today to settle a bill and the property manager, Kaylin was absolutely 100% amazing!! We chatted for a good 30 minutes and through that I saw that she has a great personality and stupendous customer service, she will do everything in HER power to help you with what you need done. She does what she can in her ability to keep the property safe and clean, she is there working all day with no back up and puts her all in the job that needs to be done. I can tell she loves her job and cares for her customers!! Kaylin: From the conversation we had today, you are an amazing mother and a fantastic individual doing what you have to do. Keep doing what you do, God got you and your kids, you will get where you need to be in life. When we got home, we sent up a little prayer for you, in God's time, you will receive your blessings. I hope you have many great days!! 🙏🖤 God bless.

Ms Kaylin helped me with all of my needs, took time with me, and her conversation was awesome. She has great energy & sweet personality.. love it ❤️

Great management !!! Came to check out unit prices and Shanelle was nice !

Called in to see availability. Shanelle was very helpful and knowledgeable!! Thank you Shanelle!

Recently rented a space here and kaylin was such a great help. She was super nice and made renting the space very simple, answered all our questions even though we got there almost to closing time 😂

Kaylin was very helpful. I observed her extreme patience dealing with customers. Thank you again for all your help.

Kaylin excellent service great customer service an was patient in helping figure out exactly what I need

Kaylin muy buena trabajadora excelente servicio...muy atenta...me gustó su presentacion

I was very happy to visit this location. Kaylin was very nice to me and she helped me get my unit

I showed up and was greeted by kaylin. She was very professional and knowledgeable. I had a issue with one of my units and she quickly fixed my issue.

The customer service was great upon move-in and move-out! Kaylin was fantastic to work with at this location.

I had a great experience with Kaylin I needed a storage every question I had she answered it she was patient an very nice very helpful

Great customer service and super helpful information, Kaylin is a ver sweet and helpful person and she walked me through the process step by step. So thankful to be her customer

I came to rent a Storage i got thé pleasure to met Kaylin âge WAS very Nice she explained everything in détails she i Gad a good expérience

So glad I decided to get a storage here. Kaylin, the property manager, was very friendly, helpful and accommodating! Though I purchased my storage online, it was very nice to meet her when I got there. She was very patient and answered all of my questions. I highly recommend renting here.

I have a good expérience with Kaylin . She was very helpful and Take time to explain to me the process of renting . I'm happy to meet her .

I had a good experience with Kaylin.she was very helpful and professional.

Kaylin thank you for doing your job she answered all my questions and helped me out the best way possible keep up the good work Kaylin we need more works like you enjoy and have a blessed day

Kaylin is the best rep at any public storage facility that I've ever worked at!!

Great customer service, staff was very helpful! Thanks

Miss kceylin was wonderful kind and I need more people like her in this world

Gracias ophelia for your help.

Kaylin was excellent absolutely perfect customer service

Kaylin was so sweet and encouraging, I’m so glade we came to this location and met her!!

kaylin was the helper of public storage did everything well there great person and great speaking i love it 5 star

I called earlier to ask about the prices of the storages and spoke with Kaylin, who was absolutely amazing and helpful to answering all of my questions. Not only was I satisfied with the prices but the friendliness of staff, Kaylin topped it which brought me here to this review. She was very educational on making sure I understood what I needed. 5 stars for you guys!

I'm only giving 5-stars for the customer service. I started to book online but finished at the store with Kaylin. She made the finishing process EFFORTLESS and quick. She explained everything thoroughly and with ease. My only complaint is about the upkeep of the property. I couldn't turn the light on in my unit because there was no string to pull for the ceiling light. I'm only 5 ft so I had to use the light on my cell.

Very good service at this location. Kaylin was very helpful.

Great customer service goes out to Kaylin she was very helpful to me. And I really appreciate her help and great awesome service. Thank you so much 😁😁