Public Storage Self-Storage Units at 6336 Fairdale Lane, Houston, TX

Great customer service will definitely refer people to there storage

Mr Steve was so professional and friendly showing the units and giving all the information needed Thank you and keep the great service Steve This place is very safe and clean . Highly recommend

Mr Steve was so professional and friendly showing the units and giving all the information needed Thank you and keep the great service Steve This place is very safe and clean . Highly recommend

shay helped my mom and i get the perfect storage space for my needs .

Shay is Nice and helped with the app

Transfer with Shay was so easy …. Thank you 😊

Steve provided exceptional customer service and was incredibly helpful. Thank you, Steve!

Steve was excellent and helped us navigate our storage unit needs. He made the process easy and got us all set up!

Shannon was great and showed the perfect size!

Steve was great , friendly and quick with the services. Great location.

Shay was great with getting my storage needs together. Clean office and friendly service

Shay was very helpful and helped me with my storage needs

Steve is a Great Manager and customer service is Superb. I would recommend.

Shay is the best

Shay was very helpful.. great place

the place is infested with rats, My furniture was damaged by rats

Steve y Shannon were very helpful

Met a gentleman named Steve at the front Desk. He was very helpful getting us a space that fit our needs...Fairdale Houston TX

Shannon was great

Thank you shannon She went above and beyond to assist me Public storage needs more employees like Ms.shannon Great job I have three different units thanks to Shannon

I rent a space at Public Storage and visited on Friday to retrieve an item. However, upon returning Saturday morning, I discovered that my storage had been broken into. Upon finding the person in charge on-site, my interaction took an unfortunate turn. Initially, he displayed a slight attitude, seemingly exacerbated by my understandably upset demeanor as I inquired about the next steps. Despite my confusion as to why I had insurance, he proceeded to dissuade me from utilizing it, offering a litany of reasons against doing so. Opting instead for an internal transfer to secure my belongings, I was dismayed by the manager's choice of available units. Despite several options directly in front of mine, he directed me to one five spaces to the right and another ten spaces to the left. When I questioned the availability of units in front of mine, his response made it apparent whose interests he prioritized—his own. Nevertheless, I reluctantly settled for a unit ten spaces to the left, as the one to the right was damaged. Upon returning to the office to finalize the transfer, I was informed of an $8 fee. Disheartened by the prospect of shouldering this cost on top of my existing expenses, I requested a waiver, only to be met with refusal. Faced with no other viable option, I begrudgingly paid the fee to secure my belongings, despite already paying a monthly rental fee. This entire ordeal left me deeply dissatisfied with the level of customer service and consideration shown by Public Storage. Despite having used their services on multiple occasions in the past, I adamantly discourage others from doing so. There appears to be a glaring lack of regard for customers and their valued possessions, making this establishment a less-than-ideal choice for storage needs.

Steve was amazing, gave us terrific info and customer service. We transfer to another unit and was so awesome❣️😊🙏🏻

Shannon was great with help my storage needs

Shannon was an awesome help with my unit and with my rent

If I could give them zero stars I could! The manager is absolutely rude, they increase my bill every few months I started with $57 in June, now they want $100 starting April, I called and it’s of course the voicemail, they didn’t return my call for 2 weeks and then said that if I don’t like the price I can leave! I hope everyone just gets up and leaves that garbage place that stinks and looks horrible inside! There is no ventilation, super old, super dirty

The person who attended me is named Steve was very professional in what I was looking for. He went through every detail on my rental unit and it did not take a long time to finish the process. In my opinion he was very professional. I would recommend this public storage.

Needed help with making an adjusted payment and Lisa and her manager were awesome making time in their busy work days to lend a hand! Lisa made sure everything went smoothly and helped make it happen in timely manner. Many thanks to Lisa and her manager!

Nothing like having great customer service . I will recommend this place to anyone looking for a storage unit. Steve was awesome

Steven was the most help at Public Storage he gave me expert advice and also help me with the heat and giving me cold water what a great guy and good experience at Public Storage on Fairdale.

My unit was not ready at all and I never moved in. This place is not clean and the manager never answers the phone. The reviews on here must be from her friends as this place was scary and looked like people lived here. Don’t rent here! Again the positive reviews are her ppl who live in the units or ppl the manager knows.

Lisa has helped me out since I first got my unit. She is very fair, understanding with any issue I have ever had, and always tries her best to make things work.

Hi there 🤠👋 I never write reviews but in this case I found an angel at Public Storage.. Miss Lisa who is the property manager there went above and beyond her call of duty.. She was more than welcoming and helpful with my move in..And the bottle water was a great under the hot Houston ☀️. Thanks Lisa for your help and hospitality.

Thank you Valerie for my unit very nice lady Verte good customer service

Thank you valerie for taking your time to help me with my unit and show me 3 unit and very nice lady

Today I called and Had a few questions about a storage space I’m looking to to house my business furniture though I hadn’t secured a space . Ms Sierra was very much helpful and kind to me. I just appreciated her kindness after dealing with an attitude from another employee at another property . Customer service 10/10

We just got a unit at this location the staff was really helpful Ms.Sierra was really polite and helped us a lot thank you so much for your help.

Never rent from these people

Ciara was very nice and helpful, she stayed in contact with me and waited for me until right before they closed so I could get signed up the same day.

Extremely helpful employee assisted me when my brother was killed and we needed access to his unit.

New Update!!!!!! Today, on 23rd of the month, my credit card has already been charged for the next month! What kind of company sets the Autopay for the next month 8 days ahead of time? Now I have to call and waste my time to ask my money back again!! I'm trying to give them a better rating, but they just keep amusing me with their new ways of putting their money first! (They have to first make sure I am planning to stay there for the next month before charging me already!!!!) changing it from 3 to 2 stars now! Since it is a self storage, the only thing that matters is the company attitude for rating. When I moved in, it was on 28th, so I was charged for the last 2 days of the month. I am moving out today on 7th, but I paid for the full month! It is stealing people's money. Double standard is never acceptable for me. I'll never use their storage. It's a very cheap behavior, and I never trust businesses like this. The first day their system was not working, so I had difficulty for the first week to get inside because they couldn't add me to their app system. Inside was not very clean, just a regular space. There was something on their ceiling which was all over my stuff and I had to clean them each time. Update: I gave it a one star first. Half of the problem was solved with Fransisco(I hope the name is right) about the last month charges. So I give their effort a five star trying to keep their customer happy. He explained the place is old and under renovation, however it is what I said already. He was very nice and helpful.

Kaylin was so sweet and so nice to help me fix my problem. And thank you so much

Had a wonderful experience with Kaylin. Made my purchase smooth and easy. Highly recommended to see her

Kaylin and Sierra was very professional and helpful with getting us settled into our unit

Amazing services !!!! I love the REP Kaylin

I have Been renting here for a long time Now an every time i come my experience. Here is always amazing with Kaylin she is very nice an helpful