Public Storage Self-Storage Units at 12400 Fondren Road, Houston, TX

Adrena has good customer relationship. I want to thank her for giving me a lot of information. I look forward to renting at this location with her.

I am beyond frustrated. Received my rental instructions YESTERDAY EVENING. Upon my movers arrival this morning, there was a red lock on rental we had reserved. There was NO one on site to confront. Had called the location several times and got no answer. Movers ended up having to drive down the street to ANOTHER location in order to be assisted just to be told there was an issue with the unit we reserved. But we didn't receive ANY phone call to discuss the matter prior to move in and be re issued another unit. Then to be charged an additional unit transfer fee, is just to unreal. I look forward to filing a complaint with corporate due to this extreme inconvenience

Bad, Unkept, Filty Rats running all over.

Kiosk experience is smooth!

Thanks Mary for your help and professionalism!

John was really great. He helped me out with my move-in.

The best highly recommended

Jon was great help me out a lot

Jonathan was very helpful he even spoke a little Spanish

Gabby was nice gabby was very helpful today thanks gabby

Gabby was very helpful with my move in thanks, Gabby

Gabby showed me exactly where to go and provided me with the best customer service with my move. She definitely went above and beyond. THANK YOU GABBY!!

Excellent customer services....

Gabby was sweet and very helpful Thank you Gabby again 😊

If I could leave 0 stars I would. This place is absolutely ridiculous. I had my storage broken into by either whomevers storage was next door to mine or an employee. I notified the managers. I was told to contact insurance and make a police report, and I did. I was told insurance would reach back out to me in two days tops, they did not. When I first moved in the storage next to me D19 had so many items, the plywood thin cheap walls were busting through my storage. I notified the worker of my concerns. Nothing was ever changed. Fast forward to now. Either an employee or the people who were next door kicked the wall down and stole 99% of my property, and damaged the 1% they could not steal. I told the manager it had to be the people next door because of the wall and showed them pictures of the wall caved in (it was obvious it was done from the other unit). She said that is impossible because no one has used that unit for the past year. Make it make sense, if no one has had access to that unit in a year, and it’s been ‘empty’ for a year, per her response wouldn’t that mean it’s an employee? I asked what they can do to compensate me from the other manager the other day. He didn’t listen to me at all. I told him I already filed a report with insurance and police. He wasn’t listening to a word I was saying. I was asking why I have to pay full price if my unit is being broken into from the inside and my items damaged and stolen. He said they couldn’t offer me a discount. But this is the same unit that was trying to increase my rent for $30 a month. The managers are complacent, insurance doesn’t do their jobs, and their employees clearly steal. And they will not check the cameras to do an internal investigation. This week I will be contacting the district and regional managers for these matters. I put in my report for the police to press charges. If they find out it’s someone who works there, I will let you guys know, and yes I do have cameras their now. DONT USE THIS PUBLIC STORAGE THEY SUCK!!!AND THE INSURANCE YOU PAY IS FOR NO REASON!IF A SUPERVISOR AHEAD OF THE MANAGERS AT THIS LOCATION SEES THIS FEEL FREE TO CONTACT ME.

Don’t waste your time or money doing business witn these people, i just got robbed and they didn’t even care, terrible service, stay away from this place it’s s rat’s nest

Awesome service

Shakila was really nice and professional

literally so amazed at the help i got from Shakilah She’s truly heaven sent she went out her way to help me and i couldn’t be more grateful for her and her services !

Shakilah the best costumer service keep doing a great costumer service she’s very nice and polite 👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Shakilah was very helpful and provided great customer service .

Chandice is great. She made me laugh and have fun when I get my storage. Thank you again.

Shakilah Was Amazing She Is A Great Asset To This Company , Great Customer Service 👏

DONT!!! Do not store anything here!! The property manager Richard is a hole crook!! He has peoples units broken into and the cops do nothing to deal with it at all! The cops stated they dont even go out to that location anymore because its such a regular issue at this location with THEFT!! They think because the insurance will pay up to 5grand its ok, what if whats in the unit is worth more then 5grand!! Dont do it you will regret it!!!!!

bad service in the office customer service very good

Richard was very kind mannerable and informative of very pleasant showing will come back when I downside

Thank you Danielle you provide the best customer service at both locations

Thanks Danielle for your excellent service! You made everything so easy.

Thank you Danielle and Tarsha

Tarsha cole was a amazing customer service agent

don't know why you going up on the rent it's high enough

Today I visited the public storage on Fondren and was serviced by Mr Matthew and he helped me find exactly what I was looking for 10/10 recommend doing business with this storage company.

Kandi got good customer service Will solve your problem with a solution.

Chasity is 5 stars

Chasity and Matthew were on point. Got to catch them when you can though

Chasity and Matthew were great ! Awesome sauce

Miss Chasity is very nice she help you when it’s time for her to go home to take the time out for you and make sure her job is done correctly.Add the store was very nice and clean.