Love this location it’s always clean and Natalee is always extremely helpful
Natalee was very helpful and patient with me. Experience was great and easy, elevators are foolish tho
NataLee is a fantastic leasing agent. Very friendly and knowledgeable. Very clean, safe, and secure facilities. I was happy with the leasing experience.
Don't keep your trucks here, this place is not safe. I was robbed and no one was able to do anything or reinforce security because they don't care. They tell you that they are not responsible for what happens outside.
Onsite staff at Hayes location is extremely professional , knowledgeable and courteous . Storage pricing is very reasonable .
I had a very good experience at the storage. Natalee was very helpful. People like her bring success to the business.
I had great pleasure meeting three great people today and Jonathan was outstanding customer service. He made some suggestions because I picked the wrong locker and he helped me find the right one with a great price 👍. Great Job keep up . I recommend this location to everyone
Octavia got me in and out with great and perfessional curtusy
Hoy reserve mi storage gracias a la ayuda y profesionalismo de Natalee, excelente servicio al cliente, contesto todas mis preguntas con amabilidad y buena actitud. (Eso hace la diferencia en para tomar decisiones de rentar entre un lugar u otro). Gracias Natalee :))
Had help from octavia to get a unit and get moved in after a mix up on my part
Tavia helped me get a unit and she was very helpful and great at explaining things .
Octavia was very patient, thoughtful,helpful, she is the reason I'm doing business with public I,
H H she deserves a raise, you guys are lucky to F GNHhave her, 5 star service and than some, keep up the good work 👏, she is great.
A pure breeze experiance I had coming to upgrade my storage units & for sure working with Octavia made everything flow the way it did. I was in and out!
Excellent facility. Very safe! Natalee is wonderful!!!!
I rented my first storage space and it was a great experience. Natalee was extremely helpful and kind, and provided all the information I needed to reserve a space. I would highly recommend this place.
No carts available. Two cars parked outside
Secured access, and kept clan all the time. Just not enough truck carts.
Hi I dealt with shyrenes Simmons today she was so hopeful she listened and took her time to complete my rental inneeded help online and she did everything in her power to get me my unit
I’m renting from the Hayes location..Natalie is great,very professional,has patience,always smiling..my space is perfect and very clean..Thank you very much
Natalie is the best. She made sure all my needs we taken care of with my move.
I recently used this location for my storage needs, and I am extremely satisfied with their service. The facility was clean, well-maintained, and secure. Dora was friendly and helpful throughout the entire process, making it easy to rent and access my storage unit. The pricing was fair, and I appreciate the transparency in their policies. Overall, I was provided a reliable and convenient solution for my storage requirements. Highly recommend!
Dora was very Friendly and I enjoyed our conversation. Keep up the Good work Ms.Dora
Natalee and Quinn are the best
Quinn help me with my storage situation. He found me a discount. .thanks so much .
Got my steps in, that's for sure. Thank you.
Outstanding customer service and support
Always always very helpful I have been with public storage since 2017
I will not deal with anyone else other than Ms Natalee at public storage. In my opinion she should be a district manager
Vikki is very nice and helpful
Great place! Very clean office staff are all very helpful
Great experience with Natalee!! So glad I switched. Nice and safe and plenty of space. Very knowledgeable.
Dominique did a great job with getting me in a unit. Thank you so much Dominique
Dominique did an amazing job she was every kind on getting me the right space thanks Dominique for your help
Dominique was great she transferred me from one unit to another. She was very nice and patient. Thanks Dominique
vicky was very helpful made my first time ever getting a storage very smoothe. she was very informative and answered all my questions with no problem.
Vicki is a great and has good customer service we was in and out very good location.
Dominique. Thank you for assisting me .
Great services, nice job explaining things in detail.
Vicki did a excellent job. She got me to my storage, and she did an amazing work. Get me there, thank you.
paul has helped me alot thank you paul for your help
Diana was so nice and helped me with everything.. I appreciate you for my first time experiences, you were wonderful.
Natalee was very helpful very nice I like her she very patient
Diana was so amazing helping change from one location to another . nice lady
Diana and Nyoka were very helpful. Clean locatin
Today I went in to get a storage and was greeted by Natalie who was extremely nice. Natalie explained deals and pricing for with ease. It was a good experience.
Friendly, customer service was great, answered all my questions, very affordable and clean. This is my second time using the same location. They are AWESOME!!
Nyoka was so sweet and professional!!
Nyoka is very nice and help she made the process so easy.
Nyoka was great with getting me settled in!
Great experience with Nyoka, she went above and beyond to get a unit that needed, she explained all I needed with excellent service.
Nyoka always has a smile on her face I chose the right location always clean and well kept.
Nyoka was amazing she deserves 100 stars
Nyoka was very nice and so helpful with my rental, she’s a sweetheart
Natalee ,,increíble muy atenta, lo recomiendo al muy accesible los precios
Bathrooms are well-maintained. It's kept clean and air-conditioned. Staff are friendly. You can use your app to open/close the gates.
I’m so impressed with the service at this place, great workers
Nyoka helped me rent a storage she made it so easy and helped me to understand The whole process.
Not sure why there is so much police activity this morning but Nyoka and Diana are pleasant as usual.
Customer service was patient and understanding.
Hayes rd location is close to me and clean, good workers I love it!
Nyoka is so pleasant , she deserves more than five stars!
Buen lugar con aire acondicionado! Muy seguro para poner nuestras cosas , dan una clave para entrar con esa misma clave se usa para entrar ala puerta del elevador que para que se abra el elevador se pone otra vez la clave y para salir del parqueo se pone otra vez la clave . Alas 9 de la noche cierran así que estar seguro de salir por que el sistema de bloqueo de puertas se activa y va a tener que hablar ala oficina para que habrán la puerta y que la clave no va a funcionar. Muy buen sistema de seguridad .
Ladies in the front office were very helpful!
Ladies always at work on time I chose the perfect location
Diana and Nyoka and very hard working they help me out alot always smiling nice ladies
Dianna was a great help! She made the process super easy and simple. I was in and out and ready for work in no time. Great service, clean property. HIGHLY recommended!
I really enjoy coming to this public storage Diana and Nyoka are always so respectful and cheerful
Mrs. Nyoka helped me today with getting my storage and she made the process very easy and stress free. I’m very thankful for her help and I’m happy with my storage choice. 😁
I’m very pleased that I chose this location , I’m closer to the Rogerdale but the units there smell like mold. The Hayes rd location is Very clean !!
Excellent customer service, Dianna took time to listen to all my questions. I really admired her patience cos it was my first time renting a storage. Hey the facilities were so clean I don’t have to worry about craps in my property.
Nice location. Everyone one very friendly and helpful with my questions .
Customer service at its finest is what you will will find at this location , the ladies are so pleasant.
The check in process was quick and easy Diana an Nyoka are so nice 👍
Very professional customer service always helpful, always there when I need help
I went to life storage I was not impressed, I came to Hayes Rd Miss Nyoka and Miss Diana were so nice and patient. Very nice and clean facility
This is the best Public Storage that I have encountered in Houston. The ladies at the front desk really helped me figure out the upcharges and I gladly paid just because they didn't make me feel like I was just a customer. I will recommend my friends to use this location if they ever need to get a storage.
I went to rent a storage and Nyoka and Diana were great , Clean location
The lady’s were very helpful & nice
The facility is always so clean and the workers are always a pleasure to deal with!
they was very helpful and nice
Dianna was amazing and she deserves six stars
Kept my stuff here for about a year. When I was moving out, a suitcase of mine was stolen. I suspect it was a man who seemed to be living in his car on the property. When I asked for the security cameras to be reviewed, the attendant manager (a older lady from NY) gave me the run around, deflected saying the cameras were not working. Why the hell am I paying for security if they don’t work. Later, she made rude remarks about how I smelled. Mind you I had spent the whole day moving my belongings. Don’t bother with this location.
UPDATE 5/14/23: The owner reached out to apologize for the issues. Says the person in question no longer works there.
Nyoka was so help full very nice girl
Nyoka and Diana were very helpful with assisting me. Great location, clean facility, great customer service!
It was nice and easy they were really friendly and great help. 6 stars
Customer service was awesome!!! Diana was grate and friendly. Thank you
Nyoka & Diana provided excellent customer service!
I made a reservation went to the office Nyoka was so nice, I'm really pleased with this location
Outstanding service at this location. Secured entry through the gates using the public storage app is very convenient.
Dianna and Nyoka are always helpful in assisting me to reserve storage. This location is fairly new, the staff is hospitable and keeps the facility clean and organized.
Very nice location Helped me in all requirements and I would highly recommend this location very nice lady at the front helped me with everything
I am so happy Ms.Carole is at our Hayes Rd. location. She was my property manager at Westheimer Rd. I see a change already since she has been here. Welcome, Ms.Carole.
Prices are great and the place is so clean I walked in and Nyoka was with another customer she acknowledged me and was so nice definitely recommend !
I love these ladies even with the power going out they were still pleasant especially Nyoka. Got to love good customer service.
This is my favorite public storage Ms Dianna and Nyoka treated me
so nice and pleasant with excellent customer service.
My name is Arkan Al-Sammarraie in terms of organization, cleanliness and the sites are very good, excellent and wonderful. There is no controversy in this.. But I had a problem with the automatic payment of my store rent. This problem is due to the company itself and its digital systems and not from me or the bank. Therefore, I have to pay an additional fee of 45 dollars. Please fix this technical defect so that other people do not face it. Thank you Blood
Diana was great, patient and kind.
The two women working the front were very helpful!
I am already a customer but every time I come into the office Dianna is always helpful. I would recommend this location to anyone
Customer service was excellent from Nyoka and Dianna. They really went out of their ways to give me the support to get me a reasonable and affordable price for my storage space. I want to make it public if you need a storage place come see Nyoka and Dianna at Hayes. Don't think about any other public storage come straight to 2055 Hayes Road.!!!
Go see vicki. She is the best. Very friendly
Vicki is great to work with
From beginning when I made inquiry to the end, Diana and the staff were very welcoming and great, answered all my questions and got me the right fit for my needs. Everything there is well laid out and organized. Check them out. Ask for Diana 😜. Awesome.
Hello, your team at Hayes road are the absolute best. The customer service is amazing. Thank you so much Dianna and Nyoka.
Ladies I dealt with were wonderful. Very friendly and helpful. Would highly recommend their company. Very clean and great location. I first talked with someone on the phone that sealed the deal as far as I was concerned and I went to the location. The process was quick and easy. You will like Public Storage. Many locations.
Railynn was so very helpful finding information for the right unit for me. She walked me out to look at the unit and explained all the great benefits that come with being a customer. I didn’t have to ask any questions cause she told me everything I needed to know from the jump. Railynn has amazing customer service skills! Thank you for all the help!!!!!
Diana was a excellent help And has awesome customer service shout out to Diana!!!
I was pretty amazed at this storage facility not only was it clean, but the manager Dianna has impeccable customer service and assisted me with all of my needs.
Carole and Vicki were absolutely helpful and upfront about everything. Helped me with picking the right size of storage that I would need, explained the insurance and autopay so well that I had zero questions and I'm very glad that I chose this particular location and would recommend to anyone in the area or moving to the area.
Dianna was super awesome. She was patient and very helpful. Hayes Rd. location rocks!
Vicki and diana gave me great service
Great service from Vicki and yolanda
Vicki is awesome great lady
Vicky was great! Very helpful and didn’t take long at all. Ask for her!
Dianna was pleasant and very helpful and very knowledgeable
Vicki is great. She is a bright shinning star
Wonderful experience with Vicki. She is amazing and a delight
Vicki was very helpful and got me in and out. She helped me set up my mobile access and was super friendly and professional. Does recommend!
Good and best service, and would definitely come back to this location because Dianna Yolanda !
Vicki was great. I had an issue with getting in the gate because the guy my brother talked to at the public storage in the state he's in told him everything was good, but he didn't do what he was supposed to. Vicki took care of everything very quickly for me. And she's pretty cool. She's attentive and welcoming. Thanks again Vicki.
Vicki has great customer service
Vicki and diana are the best wonderful customer service
Great service from Vicki I would give her 50 stars
Vicki and dianna great customer service
Vickie and Diana were an absolute delight
Vicky, she is a kind person and it is the second time she has helped me and she is always a friendly person.
Vicki and Diana were great lovely ladies
Great service from Vicki and yolanda
I had a quick move and this location was awesome. Hayes location with Vicki and Yolanda helped so much with my issues. They we’re communicative and professional!
Amazing service from vicki
Vicki was nothing short of amazing. She made my rental experience easy. She gave me her undivided attention. She explained the process fully and she took me to my unit to be sure my code worked and that I was able to find my unit! After a long distance move that didn't go as planned, Vicki took care of me. She even gave my dog Gizmo some love. Great experience I had to write a review!
Great customer service from vicki
Ms. Vicki was amazing. Professional and polite. Thank you for transferring me worry free!
Vicki was great highly recomend
Mrs. Vicki Was very very nice and helpful she made the process easy and quick for me I was very pleased with you service Thanks again Mrs. Vicki!!👍👍❤️❤️
Great customer service from vicki
Vicki was great with my rental
Ms. Vicki provided excellent service 👏.
Ms. Vicki provided excellent service 👏.
Vicki is a nice person, she is wonderful and friendly.
Wonderful service from vicki
Vicki is the best. Very helpful and patient
And I'm the best oh yes I am very pleased with Miss Vicky on Hayes Street public storage 2055 Hayes she has been very very efficient in her job paid very close attention to me after all I am very computer literate she was very patient and I loved shopping there instead of another public storage I appreciate the customer service that has been really given to me I recommend you guys anytime thank you.
Vicki was very helpful and patient. I loved her customer service. Hope to have her again
Vicki was very patient AND helpful throughout the entire process! Will definitely be a repeat customer.
Vicki was super helpful, courteous and knowledgeable about the service. She answered all my questions with a friendly cheerful attitude with out making me feel uncomfortable.
Do not rent here. Although it is clean and new, there is never anybody in the office to help you. Also, I was with them for over a year, with a price increase and when I moved out on the 3rd of this month I was charged the full month. Two people who worked there told me differently.
We came into your office and asked for Carol because she was outstanding in helping us before but Vicky was there to help us and she was also fabulous! Thank you so much for these 2 women!!!
Thanks for You call and let.me know the way You work .
Very kind of you.
great customer service***
Outstanding customer service from vicki. I have not received this kind of customer service in a long time. She was very helpful and kind
Facilities are clean. Carol is incredibly helpful and kind!
Carole was so sweet and helpful :)
This place is so clean and Nice. Ms. Carole has always treated me with love and respect. We actually have a 10 - 15 minutes conversation. She is so pleasant love her.
Staff was very helpful and there was a good rental special going on.
Great Customer Service from Mrs. Carole! Easy check in.
No cameras in halls.
Theft has taken place.
Carole is the best! Very helpful and friendly staff.
Sierra and Carole are awesome! I'm really happy with their customers service
Miss Carole was very friendly and professional. She had multiple customers but had shown phenomenal service despite being busy. Great service I recommend coming here.
Carole was amazing, she was able to help me through my questions!
Carole was very helpful with my unit
Carole was a huge hep very friendly great customer service
Carole took care of my mother and I so well. She broke down the insurance and leasing contract to where it was easy to understand and walked me to my unit. She made sure I was able to sign up and get the services I needed for my move in
Carole was very nice and helpful in finding me a unit for my things
Awesome customer service. Mrs.Carole its awesome helped me and my wife find what we needed. Great Assistance
Horrible location I had a check in for the day no one was at location no sign no access. I literally waited outside 45 minutes just to get access to my unit. I prepaid 200.00 for a unit online and no one there to let me gain access. This is a horrible buisness plan poor job Public storage. I was on hold with customer service to get acess for another 45 minutes this is very bad business ethics
Carroll was great she explained everything and got us checked in quickly
Carole was absolutely the best in helping me and my mother. Moving is never easy but I highly recommend Carole in making sure you get the best option possible . God bless you Carole !!!
It is a nice and wide storage. There are lock at the entrance of gate, buildings, and the elevator, so if you don't type your code you cannot access the elevator. There are dollies to carry the stuffs but, they locked those when they close the office. In order to get one of dollies, you need to give them ID. They do not say dollies cannot be use after 6 pm that is why I carried all stuff to 2nd floor by myself just because they don't say it. I cut 2 stars because of that.
UPDATE: they increased the prices more almost $30 for 10x10 storage.
Very clean, squared away facility. Carole made renting our unit super easy and straightforward. Prices are very reasonable.
Ms. CAROLE was absolutely amazing !!! She gave me prompt updates and is the most sweetest woman I’ve worked with! Definitely work with her !! Highly recommend!
Thank you Carol for all the help you gave me my husband, it helps when people are kind and understanding. So thank you for being a kind soul.
Sonya Perryman
Great facility! Carole was very knowledgeable and awesome personality!! Very clean and highly secured property! Not to mention the prices are unbeatable! Highly recommend this location! 👍🏾😊
Miss Carole is simply Amazing! Always polite and never unprofessional she truly makes my day.
Carole was wonderfully great.
Carole did an absolute fantastic job helping me transfer my units to this location! Very patient and knowledgeable!
First time renting a storage unit and Carole was so nice to help me out and explain everything. Had to come the next day to upgrade to a larger and Carole was extremely helpful and accommodating.
Vicki and Carole were extremely helpful and accommodating while we were there. They both walked me up to the unit and explained everything thoroughly. Would highly recommend this facility for your storage needs. Very clean and secure (you need a code to get in literally at every potential access point).
Secure, clean and great storage facility! I have been so pleased with my storage experience here!
Carol and Vicki are Very helpful, loved being able to ask all my questions because I was super nervous being this my first time renting a storage unit. But they went the extra mile making sure I was clear on everything!
Great experience highly recommend!
Thank you to this wonderful ladies!
This is my second review, I am doing on the Public Storage location on Hayes. I left my 1st review for Vicki, which is a wonderful person and cares for the customers she helps. Now I want to acknowledge Carole, the Property Manager. Carole, as well is excellent with customer service and she cares deeply about how the property looks for her customers and how it is maintained. She goes above and beyond to make sure everything runs smoothly for the customers, as well as for the business. Carole and Vicki are both wonderful people. Strongly recommend.
Carole is the best Carole sure did help me with the e rental and helping me take the 2nd unit off that I didn't need
OMG. I love Vicki!!!! She was so helpful with my problems.
Vicki hooked me up with the new app and saved me so much time.
Such a sweet person. Thank you so much.
Vicki, was excellent with my transaction and assisted me with my needs. I'll recommend her for my future rental needs. I enjoyed my customer service experience!!!
Vickey has great customer service and I love seeing her when I walk in the door.
Very great service. Best customer service
She is good and nice ♥️ Vicki
The manager at this storage Vicki show great skills in customers needs thank you for her
Carol did a great job on helping me save money and getting me into a unit that was close to my other one
Carole and Vicki were great help very supportive and provided great customer service
Vicki and Carole They are absolutely wonderful! You need more people like them.
Vicky and Carol were very helpful and kind when helping my mother and I. I appreciate the customer service and will be happy to store my belongings here.
Vicky was a wonderful help, she was so patient and gentle !!! 10/10
Vicki is the best very friendly and helpful great customer service
Vicky was very helpful on my visit my today. She went the extra extra mile with customer service. Above and beyond. Go here now!
The most helpful team i have ever met , special thanks for carole and vicky .
They are professional and very fast .
They love what they do .
I will definitly reccomend this branch .
Staff there can make a difference
They where amazing me and my wife are new from Dallas I recommend Vicki and carol!!
🤲TH€ B€ST PUBLIC STORAG€ FACILITY ON TH€ MARK€T...PRICING,🤸♀️ LOCATION,🤸♀️ CUSTOM€R S€RVIC€,🤸♀️SAF€TY,🤸♀️N€WN€SS,🤸♀️
🙌I AM W€LL PL€AS€D WITH MY TR€ASUR€ CH€ST B€ING STOR€D WITHOUT CONC€RNS🙏🏻
GRAT€FUL H€ART💖
Thank you Ms Becky for your help..
Vicki was my customer care associate and she didna wonderful job with helping me start my rental as well with walking me through to setup my access on thebapp
Vickie was amazing, helped make my move in amazing !
Me Vicky was a wonderful help
Vicky and Carole were very helpful!
Carole and Vicki was very helpful and very nice to do business with great customer services
Vicki and Carol are a great duo! Very helpful and kind! The property is clean and secure which are a major plus!
I truly truly recommend this location Carole is amazing and very helpful she got me in my unit quick and easy she’s very friendly and welcoming
Mrs Carole was more than incredible! Very informative and very helpful she is the embodiment of what the world needs! PHENOMENAL!!!!!!!
I had an amazing experience ms.vicki and carol they were very helpful , I love that I love nearby
Miss Vicki was awesome and her customer service was wonderful
Vicki and Carol were so helpful and kind. Very happy with the storage unit and customer service!
Mrs.Carole was such a great help with getting my paperwork started for my storage very responsible and polite. I give her 5 STARS💛🖤🤍❤️💙
Carole was very helpful and everything went smooth and fast. She takes good care of the facility and the customer.
Very helpful Carole and Vicki were very pleasant would highly recommend.
MS Vikki helped me so much. She was so fast and kind and very helpful. She also looked for all possible ways to help me save $$$ not to mention was extremely patient with me!!! Thankyou soooo MUCH!!