Public Storage Self-Storage Units at 6707 Eldorado Pkwy, Frisco, TX

Run from this place, there is a rude manager (she claimed in past she was manager but today she said she wasn't)here who thinks she owns the place or even if you do can't imagine treating a paying customer this way unless you think everyone is down on they luck so you have to kick them even down. Well, sweetheart, not me. I was cleaning a home i was storing things. You have managed to call my home and ask why I stopped Autopay, which is not your business. While the account was current, the rent had increased from 204.00 to 257.00 times, and they took multiple payments but can't explain why. I called to give her vacate notice she gives me instructions if I didn't clean i would be charged next month then today I go to clean my code to enter in deleted come to find out you don't need to clean just needed to be empty and when I got upset I had to drive from wylie to follow her instruction her response was i don't care. And she says I'm here with a flu and 103 fever really, so now you managed to get me and my child sick to then. Someone do something about this woman. #1 she thinks she has some kind of authority #2 she has listing issues to work with customers, waisting people's time, and calling our homes demanding.

Corey is the best! Property is always clean and his phone skills are great

Jonna was phenomenal! She was very helpful

Jonna helped us at Eldorado st.. Frisco TX. She's the best...super helpful and nice

Jonna has been very prompt, knowledgeable and helpful — highly recommend Frisco Public Storage

Request Jonna , if you would like to purchase any storage units!!! She made the process so simple and easy. She’s a very down-to-earth person and actually cares about helping you!

Jonna was great!

Jonna was very helpful and friendly

Jonna was amazing and very informative today. She did an amazing job assisting me and finding the right unti for my needs. Thanks Jonna.

Thanks for the great customer service Bridget

Was looking for storage recommendation for my bosses company and my friend recommended this one as the one that will suit his needs best. She said Jonna and Bridget are great. I came by to check it out and it's super clean, easy to access, and seems secure. I'm going to talk to my boss about getting his units at this facility. Thanks Bridget and Jonna hope to see you soon!

Very easy experience. Manager very nice.

Omg! The lady that got my situated into my unit on my first inquiry was so awesome. She was very patient and caring with me! I also met Maxie and he too was awesome. I moved some things in today and Maxie came out of the facility to make sure things were going smoothly for me and to ask if I needed help with anything. I wish I could remember the lady who helped me by name but just know you have an awesome team there!!! The both of them made me feel like I really chose the best place to store my belongings . It's clean and a very convenient Location for me!!! Thank you team Eldorado Parkway Public Storage!!! Yvonne

This is a horrible place to rent from. I have been with them for 4 years and have been getting constant rate increases only to find out if I go online they have my same unit for less then what I’m paying. No to mention the customer service is comical.

Excellent Service. Would recommend the place highly!!

Many perks to this location! The area is very secure and the staff is extremely helpful & knowledgable. I have been to many storage locations but this was easily the best experience I’ve ever had. Good pricing and unique sizing that I haven’t seen at many locations.

Jonna was great at helping us come up with a creative solution for our needs

Thank you to Josh for his excellent customer service! It is very much appreciated.

Jonna Was So Helpful🤍

Jonna was very nice and explained everything in great detail.

Storage is easy to use, clean and safe and Jonna is super great and kind excellent customer service Love this place

From the time I got the storage to the time I requested to move-out, the experience was HORRIBLE! One of the front office ladies has a really condescending attitude and she’s very argumentative. She gave me a unit that was broken into and tried to lie about it. I showed her the proof that I had, including pictures of their broken camera with wires hanging! She moved me to a different unit that was flooded, leaving me with damaged goods, wasted money & gas to go take pics and remove the rest of my items! She entered in the system for both moves, a false explanation in order to take the liability off of them. It makes NO sense why I would be charged the full amount when my items were damaged & only stored for less than a month there. Although this storage is super convenient to many apartments nearby, I would strongly recommend you to take your business elsewhere.

kelly was helpful! great job!

Great help from Manager Jonna!

Public Storage in Eldorado Frisco: Exceptional Customer Service from Joanna Joanna, the property manager at Public Storage in Eldorado Frisco, is truly a gem. She went above and beyond to make my storage unit rental experience an exceptional one. After closing hours, Joanna met me at the property, opened the gate for me, and walked me to my unit. She meticulously explained all the paperwork, the finer points of the facility, and the information that goes with the storage unit. Even though the computer was giving her hiccups, she kept me warm about updates and made sure I had a working lock and door. She also explained the process step-by-step and called out key points so that I could understand everything clearly. Both my brother and I felt safe and confident due to Joanna's presence. She is a professional and caring individual who is dedicated to providing her customers with the best possible experience. If you're looking for a storage unit rental experience that exceeds expectations, look no further than Public Storage in Eldorado Frisco and ask for Joanna!

Exceptional Service Beyond Expectations at Public Storage, Eldorado Frisco From the moment I arrived at Public Storage in Eldorado Frisco, I knew I was in excellent hands. The property manager, Joanna, transformed what could have been a routine storage unit rental into an experience marked by exceptional care and service. Joanna didn’t just perform her duties – she went above and beyond. After closing hours, at 6 pm, she graciously walked me to the property in the dimming light, ensuring I was comfortable and settled with my new storage unit. Her dedication to her customers shone brightly as she meticulously guided me through the paperwork, ensuring every detail was clear and every step of the process, from securing the lock to understanding the finer points of the facility, was thoroughly explained. But her commitment didn’t end there. The following day, Joanna reached out with a follow-up call to confirm everything was in order, keeping me updated and reassured that I had made the right choice. It's rare to encounter such dedication and customer service that not only meets but exceeds expectations. Joanna's professionalism, warmth, and attention to detail deserve the highest recognition. If you're looking for a storage solution handled with the utmost competence and care, look no further than Public Storage in Eldorado Frisco, and rest assured that Joanna will take exceptional care of you and your belongings.

Warning! I rarely, if ever, write negative reviews but feel compelled to do so even if it helps one person AVOID THIS PLACE. The facility was broken into and badly damaged, the staff was incompetent, they charged unreasonable move-out fees and would not negotiate and, after taking it over from All Storage, they increased rents by 30% every 3 months. So glad I am out of there. Horrible experience.

Kay was a wonderful help

Kay was a wonderful help today with my move in nice lady

Ms. Jonna has took care of me since day one she's a team player for public Storage she's do for a raise, take care and be safe. Number 1 Employee Jonna.

Jonna was extremely helpful!! She answered all our questions. Ask for her when you visit!

Jonna has been amazing here at public storage, awesome customer service and fast response. I love renting here

Excellent service and easy process

Jonna and Trisha were so very nice! They were detailed and professional. They also made me feel very comfortable asking questions as it was my first time renting a storage unit.

Jonna was very helpful

After a less than ideal circumstance, Trisha truly went above and beyond to help us out. Many other people would not do the same. As we work during the office hours, we caught her right at close and although she did not have to, she helped us out. It’s refreshing to know there’s still good people out there who are willing to help out a stranger. Trisha is the reason we will continue using Public Storage.

***edit Amanda the district manager helped with this. I appreciate her following up and resolving my issue. Thanks Amanda. Pretty sure these are all fake reviews. I rented a unit through the app. Moved out within 2 days but didnt remove the lock. So a month later i was charged again. I called and the property manager refused to help me get rid of the membership claiming i had to call some 800 number. The number doesn't work at all. So i went back to the property to remove it and the lock was gone. They also dont answer the phone

I worked with Trisha and she is wonderful!!! Very detail oriented and efficient!!

Joanna at Public Storage El Dorado Pkwy in Frisco, TX was exceptional, helpful and went over and above.

Trisha was incredibly helpful getting me moved out this week and went above and beyond what was asked of her!

Went to PS yesterday and luckily i was helped by Trisha and she helped me find the perfect storage that i needed and helped me out on everything else

Trisha is the best . She has exceptional customer service. She was so helpful and , informative .

Jonna was very helpful in making this a wonderful experience for our family.

I used PS for my moving needs and had a great experience all the way around from availability, convenience, price, security and great customer service through Jonna. She went up and beyond!

Jonna was extremely helpful and guided us through the process with ease. She answered all of our questions and made sure that we got the best unit for our money.

Excellent experience with Johnna and Trisha at Public Storage! Love our unit, the cleanliness and the security of the grounds! Stellar customer service! Would highly recommend.

Thank you so much Joanna and Trish for the great customer service. I had a question about gaining access into the building and Trish walked over to assist me.

Nice lady helped me her name is jonna. Have her help if you need it here. Perfect!!!

Nice Serve Jonna

Patricia , was very helpful, and accommodating as well, I really appreciated her professionalism and enthusiasm with helping me.

Both Jonna and Trish (sp) have consistently demonstrated great care and courtesy to communicating updates, answering questions and addressing concerns during my storage stay at the El Dorado Pkwy location. I also appreciate the District Manager, Amanda's professionalism in making herself available to contact, especially during the transition in ownership and policy from All Storage to Public Storage. Her prompt replies were attentive and reassuring. Thank you, Jonna, Trish and Amanda!

Worked with Jonna and she was amazing, very kind and very thorough while we went through the contract, the insurance, and even how to use the locks. I felt very confident with my unit and will definitely be using this place in the future. Thanks Jonna

Liz was great

Liz was very knowledgeable and very helpful! Highly recommend.

Ms Liz was very helpful and knowledgeable about what I was seeking in a storage unit. She was able to vision what I told her I needed to store and made a great recommendation on a storage unit seeking.

Ms. Trisha was most helpful and very polite. Thank you for 5star customer service.

Very helpful answered alll questions place was nice and clean everything was clear and understood. Jonna was very nice!! I was completely satisfied with the customer services...

Pleasant and professional service Thank Jonna

Great facility ! Topshelf Customer Service ! Jonna went to great lengths to offer the best unit for my needs. Thanks again.

Jonna was really helpful with showing me a storage unit. I really loved working with her. She has great customer service.

Amazing to work with Jonna! Helped us out with everything to get us situated.

Excellent service today by Jonna!

Great and exceptional service from Jonna. Extremely helpful and informative.

Ms.jonna is absolutely amazing she’s so sweet and accommodating to her customers

Jonna was the best! She was friendly and knowledgeable and took the time to show me the available large storage units that were available to store my RV. I had been looking for a storage facility close to my residence and found Public Storage at 6707 Eldorado Pkwy. The facility has been recently updated and the security measures present assure me that whatever is stored there will be safe. Jonna is a great asset to this company and makes renting a storage unit at this facility a breeze!

Very clean! Customer service was excellent. Jonna was very helpful in assisting us decide what storage unit works for our needs.

Jonna has been more than helpful, knowledgeable, and very efficient, wonderful personality

Great storage place! Premises is always clean, easy to access. Staff is always super helpful and available when needed.

Jonna is always very friendly and professional. She always offers help and support. I am always happy to recommend public storage mainly because of Jonna. The units are well maintained and clean. I highly recommend this location after using other storage brands for years. Try them and ask for Jonna.