Public Storage Self-Storage Units at 5201 N Mesa St, El Paso, TX

had to change 5-3 stars as for current conversation with Ed & told im being reported 😆, evidently our personalities did not click 🤷‍♂️ tried to explian I have had discussions with 3 other on-site personnel about organizing and preparing my outdoors gear for an outdoor excursion. I knew I should of waited as to posting immediately. I showed Ed the 5×10 locker and how much gear I have and have ordered. The only responses I received was generic regurgitated blah blah blah. Leaves no other impression as to not welcome at location, "ABSOLUTELY AWKWARD". I understand issues, but after Ed witnessed the locker and talking, just plain seemed bias pushing. Will see where it goes, already preparing to have to shuffle gear again. The school yard will NEVER change. I went this morning before convo with Ed to purchase another lock. I bought a used lock from this storage location and the office has the extra key the whole time. MEANING; that is the vibe that I could already perceive. 😆 Just to get all my gear in order and organize 3 packs for season's. Maybe turns out acceptable or maybe not. Willing to adjust rating after being threatened with some write up, except time will show & tell. Another UPDATE; what start this whole social drama is i needed to go to the restroom early this morning. I have a bucket for muti use. Sit on, store fish,etc. Well i used the bucket with the biodegradable bags i have to relieve my immediate issue, plain and simple. No excuses that the restroom is out of service because I would not of even made it to the storage facility restroom. Just had to make sure my objection is well noted. 😆👍🏼🤙🏼✌🏼 Also the owners are absolutely making positive adjustments to the property yard, no excuses. Completely understand the corporate process. Ed is doing his job, just dramatic how this social interaction turned. The company is moving quick on clean up and security. NO DOUBT!! I witness the progress on a majority of the days im at the rental locker.

Christine is great, clean property

🤙🏼 dosent suck

I am very grateful with Kristina, always going above and beyond. Great customer service and support 👏 . Thank you for all you do. ⭐️⭐️⭐️⭐️⭐️ Recommended

El lugar está bien. La tarifa por el tamaño del storage qué tengo está muy bien..solo el.horario esta muy cerrado.no alcanzo a llegar despues de mi trabajo. Fuera de eso el lugares bueno

Excellent people to work with! Ed walked me through everything that I needed to know and prepared me for what was going to come in the future when my account was set up. I would absolutely recommend this facility! Patricia Dufour RN

So far the worst experience in my life after cubesmart sold there facility and it became public storage. We went multiple times to the main office no one inside they had tons of ppl. Trying to pay rent because they decided they wanted every unit to pay on the first of the month. They wanted everything upfront. My husband and I were told we had to leave our unit even after we paid 312$ every month after taxes. We paid in the 16th since that was our move in date. They told us because he was active duty military we had to leave our unit get into another one still pay 230$ after we paid 312$ and then still pay 141 that they wanted on the first. Yet we had been paying our rent ahead of time we’re never late on rent. We had to make the heavy departing choice to leave our unit and find a new place as we weren’t about to pay 680$ to them. The worst part is they wanted us to pay and didn’t even have a Conscience when I asked well if we had moved into another unit with the if they would work with us and give us more time to pay the rent because we had just paid 312$ to public storage for our unit “ they told us no” and we lost less then a month of rent and lost days that don’t even add up to a month before they were asking us to leave the unit and still pay upfront a 230$ fee to move into a new unit with them. This has been far the worst experience I’ve ever had with a storage unit if I could rate zero stars for this facility I would.

Ms Hodel was an absolute professional and very courteous. Was a pleasure. Thank you

Clean neat property cristine was efficient and got me in and out

Had a great experience here. Jessica was very helpful and knowledgeable! Thanks for all the help!

Amazing customer service and very clean. Jessica is very nice!

Jessica is the best. Very friendly and helpful.

Price went up from $180 to $230 after only 4 months for my storage.....10 months later..raised it another $50....also raised the price of my car storage....wow.......and then they raised the price again after a total of 1 year and 2 months....$30 more.....let me guess...inflation?......as if your not still making money.............it's pathetic...we work too hard in society to have the "businesses " raise prices for greed.....INFLATION EQUALS CORPORATE GREED....they will literally raise your rent until you can no longer afford to pay.... and then let me guess....you get my stuff at a discount if no one buys the storage unit at an auction? AND NOW....as of 09/21/25.....the price will be raised AGAIN...starting October 1st to $357 PLUS a $7 " convenience fee" to pay online lol. This is pathetic at this point and I will be figuring out a way to get my stuff. This kind of increase should be illegal. UPDATE: as of 12/30/2025, went up to $10 "convenience fee" to make an ONLINE PAYMENT? thats a crypto level transaction fee and its absolutely RIDICULOUS . UPDATE 01/02/2026...After receiving NO information from cubesmart, I started to get emails from "public storage" saying that this 5201 N. Mesa st location, was now with public storage. I of course, thought it could have been a scam so I reached out to cubesmart for them to tell me "sorry for the confusion " 🤣😂. YOU NEVER SAID ANYTHING!!!!Im not sure what public storage has in store for me but hopefully it can not get worse than this 🤣

I have positive reviews of CubeSmart. My only critique is that they should provide discounts for long term renters & not keep raising rents.

I had a great experience thanks to Mitchell, he was friendly and knowledgeable. Highly recommend this place because of him. Great experience overall!

Fast and excelent sevice. Thanks to te employee MITCH! I was able to find good and secure information about CubeSmart and helped me register.

Very nice and easy check in

Mitchell gave very good service. Helped us a lot getting a storage space.

Great Service, clean facility!

Very helpful and professional 👌 i am satisfied with the service Thank You

Rented at Cubesmart Mesa for business. I have to say the facility is super clean, feels very safe for me as well as my stuff. Not to mention the staff to include Christine is super helpful and really attentive. Best storage in town.

Great experience

Excelente atención, excelente cortesía. Excelente amabilidad, excelente explicación y detallada un servicio muy recomendado

Its cool but when they raise the rent $100 on the third month its disappointing.

Mr. Espinosa help me with all I need, i relly recomend this place to keep your stuff safe.

Fast and kind service, thanks to the employee Mitch I was able to find good secure information about CubeSmart and helped me register quickly!

Very friendly staff and easy access to facility.

The location I was renting at changed to one of the Extra storages which doubled the price.....I quickly went to find another CubeSmart because they have always treated me right

Melissa was really great she walked me down the whole process awesome custumer service

Customer service is like no where else absolutely the best she is top notch

Cristina was so helpful and kind in getting me set up with a unit. This is our third time renting from this location definitely recommend.

Anita was really great help with getting a new storage unit. She also has great customer service!!!

Staff is super nice and kind! They answered all of my questions. I highly recommend them! 10/10

Manager (Anita) was both very pleasant, and very helpful. She provided excellent customer service that was very much appreciated!

Great customer service very helpful had a good experience

Greeted professionally and shown the right side unit for my needs walked out in less than thirty minutes signed up and ready

Amazing customer service 👏, very attentive 💯

Quick viewing, informative on all details of unit, all around great area

Fast ,friendly , great service ,

Very friendly service, great communication, and easy start up

The cubesmart on mesa is awesome great office personel they are always very helpful and make things easy and safe thank you again for am A+ experience.

Gracias por la ayuda Cristina

Cristina was great.

Very great Service and very friendly